SAP - Process of self-service

Question

Hi,
Hello,
Requirements: (regarding SAP R3)
A) To allow the end user to request for an account directly from OIM Web Console.
B) To allow the end user to request for modifications on its account such as Role and so on.
We currently already have the OIM provisioning accounts to SAP via Access Policies through SAP UM Connector. All is working fine.
Now we want to let the end user to request its own account when it applies.
For the requirement A I have no problem, but I am no sure on what to do for the requirement B.
Can i achieve this through the same provisioning process?
Doing some testes I noticed that when I was trying to request for a Role modification (B) the resource did not appear on the list.
I had to check the checkbox Allow Multiples for the resource to appear, but then the provisioning process failed trying to create the account that already existed.
My expectation was that it would already "know" that the account already existed and would only modify the Role as requested.
So if anyone can point me in the right direction it would be greatly appreciated.
Thanks
Elso

Answer 1

Hi,
I think I didn’t manage to explain my problem very well.
The SAP R3 is working without problems, all provisioning takes place ok for some months now.
What I’m implementing right now is the self service for this resource. For example:
-Today I enter the OIM web console, in My Resources -> Request New Resources and request the SAP R3 resource and a profile. When I do this request, in order for provisioning to take place, some people must approve – this is working well.
-Let’s say a few weeks from now, I need a new SAP R3 profile. I return to the OIM web console, and if the “Allow Multiples” option in Resource Objects is not selected, the resource is not shown.
With the “Allow Multiples” option selected the resource is shown in the list, enabling me to request the SAP R3 resource again with another profile. I request this new profile for SAP R3 and this new process passes through the approval process without problems and when the last approver gives consent, OIM tries to provision the resource, but as this resource was already provisioned an exception is thrown, because the account has already been created in SAP.
What I need is for the user to be able to request the SAP R3 resource several times and that on the first request the resource is provisioned and on the subsequent requests (should they happen) what the user requested is appended to the already provisioned resource.
Thanks,
Elso