SAP - Service/RMA Module

Hi all,
We are looking for a way to implement our current RMA/Service platform into SAP rather than our current Help Desk solution. Unfortunately the basic SAP functionality here seems weak and unable to do quite what we need.
Does anyone know of a good service addon that can allow us to raise RMA's/Service call against a BP and then track it through the process of issuing a  returns number, current status/whereabouts, engineers report, cost of repair etc.
I have found one add-on called Service One (http://www.nb1s.com/Addons/NB1S_ServiceOne.pdf), has anyone used it or know much about it? our current SAP integrators are very slow on getting back to us and it is becoming an urgent project.
Any help is much appreciated.
Kind Regards
Matthew

Hi Matthew,
The company you are referring to Navigator has a quite af ew AddOn's some of them are really new and I am not sure if they have released them yet.
I would suggest you could contact them directly to get some details about Service One.
Regards
Suda

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    4 ETW000  [dev trc     ,00000]         SELECT USERID, PASSWD FROM SAPUSER WHERE USERID IN (:A0, :A1)
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    4 ETW000  [dev trc     ,00000]  Got SAPSR3's password from OPS$-user                 962  0.170920
    4 ETW000  [dev trc     ,00000]  Disconnecting from connection 0 ...                   39  0.170959
    4 ETW000  [dev trc     ,00000]  Rolling back transaction ...                          37  0.170996
    4 ETW000  [dev trc     ,00000]  Closing user session (con_hdl=0,svchp=0x11100fb98,usrhp=0x110ffc360)
    4 ETW000                                                                             205  0.171201
    4 ETW000  [dev trc     ,00000]  Now I'm disconnected from ORACLE                     549  0.171750
    4 ETW000  [dev trc     ,00000]  Connecting as SAPSR3/<pwd>@LBD on connection 0 (nls_hdl 0) ... (dbsl 700 250407)
    4 ETW000                                                                              57  0.171807
    4 ETW000  [dev trc     ,00000]  Connecting as SAPSR3/<pwd>@LBD on connection 0 (nls_hdl 0) ... (dbsl 700 250407)
    4 ETW000                                                                              57  0.171807
    4 ETW000  [dev trc     ,00000]  Nls CharacterSet                 NationalCharSet              C      EnvHp      ErrHp ErrHpBa
    tch
    4 ETW000                                                                              52  0.171859
    4 ETW000  [dev trc     ,00000]    0 UTF8                                                      1 0x110ff4580 0x11100c9f8 0x111
    00c2a8
    4 ETW000                                                                              51  0.171910
    4 ETW000  [dev trc     ,00000]  Assigning username to user session 0x110ffc360        29  0.171939
    4 ETW000  [dev trc     ,00000]  Assigning password to user session 0x110ffc360        35  0.171974
    4 ETW000  [dev trc     ,00000]  Starting user session (con_hdl=0,svchp=0x11100fb98,srvhp=0x11100fdb8,usrhp=0x110ffc360)
    4 ETW000                                                                              65  0.172039
    4 ETW000  [dboci.c     ,00000]  *** ERROR => OCI-call 'OCISessionBegin' failed with rc=28000
    4 ETW000                                                                            3869  0.175908
    4 ETW000  [dev trc     ,00000]  server_detach(con_hdl=0,stale=1,svrhp=0x11100fdb8)
    4 ETW000                                                                              47  0.175955
    4 ETW000  [dev trc     ,00000]  Detaching from DB Server (con_hdl=0,svchp=0x11100fb98,srvhp=0x11100fdb8)
    4 ETW000                                                                              47  0.176002
    4 ETW000  [dev trc     ,00000]  Deallocating server context handle 0x11100fdb8       357  0.176359
    4 ETW000  [dbsloci.    ,00000]  *** ERROR => CONNECT failed with sql error '28000'
    4 ETW000                                                                              72  0.176431
    4 ETW000  [dev trc     ,00000]     set_ocica() -> OCI or SQL return code 28000        39  0.176470
    4 ETW000  [dblink      ,00431]  ***LOG BY2=>sql error 28000  performing CON [dblink#5 @ 431]
    4 ETW000                                                                             218  0.176688
    4 ETW000  [dblink      ,00431]  ***LOG BY0=>ORA-28000: the account is locked [dblink#5 @ 431]
    4 ETW000                                                                              67  0.176755
    2EETW169 no connect possible: "DBMS = ORACLE                           --- dbs_ora_tnsname = 'LBD'"
    ~
    ~
    ~
    ~
    ~
    ~
    ~
    ~
    ~
    ~
    ~
    ~
    ~
    ~
    ~
    ~
    4 ETW000 R3trans version 6.14 (release 700 - 14.02.08 - 14:55:00).
    4 ETW000 unicode enabled version
    4 ETW000 ===============================================
    4 ETW000
    4 ETW000 date&time   : 22.11.2010 - 18:07:14
    4 ETW000 control file: <no ctrlfile>
    4 ETW000 R3trans was called as follows: R3trans -d
    4 ETW000  trace at level 2 opened for a given file pointer
    4 ETW000  [dev trc     ,00000]  Mon Nov 22 18:07:14 2010                             100  0.000100
    4 ETW000  [dev trc     ,00000]  db_con_init called                                    28  0.000128
    4 ETW000  [dev trc     ,00000]  create_con (con_name=R/3)                             54  0.000182
    4 ETW000  [dev trc     ,00000]  Loading DB library '/usr/sap/LBD/SYS/exe/run/dboraslib.o' ...
    4 ETW000                                                                              70  0.000252
    4 ETW000  [dev trc     ,00000]  load shared library (/usr/sap/LBD/SYS/exe/run/dboraslib.o), hdl 0
    4 ETW000                                                                           14694  0.014946
    4 ETW000  [dev trc     ,00000]  Library '/usr/sap/LBD/SYS/exe/run/dboraslib.o' loaded
    4 ETW000                                                                              45  0.014991
    4 ETW000  [dev trc     ,00000]  function DbSlExpFuns loaded from library /usr/sap/LBD/SYS/exe/run/dboraslib.o
    4 ETW000                                                                              49  0.015040
    4 ETW000  [dev trc     ,00000]  Version of '/usr/sap/LBD/SYS/exe/run/dboraslib.o' is "700.08", patchlevel (0.144)
    4 ETW000                                                                            1087  0.016127
    4 ETW000  [dev trc     ,00000]  function dsql_db_init loaded from library /usr/sap/LBD/SYS/exe/run/dboraslib.o
    4 ETW000                                                                              49  0.016176
    4 ETW000  [dev trc     ,00000]  function dbdd_exp_funs loaded from library /usr/sap/LBD/SYS/exe/run/dboraslib.o
    4 ETW000                                                                             302  0.016478
    4 ETW000  [dev trc     ,00000]  New connection 0 created                             155  0.016633
    4 ETW000  [dev trc     ,00000]  0: name = R/3, con_id = -000000001 state = DISCONNECTED, perm = YES, reco = NO , timeout = 00
    0, con_max = 255, con_opt = 255, occ = NO
    4 ETW000                                                                              57  0.016690
    4 ETW000  [dev trc     ,00000]  db_con_connect (con_name=R/3)                         56  0.016746
    4 ETW000  [dev trc     ,00000]  find_con_by_name found the following connection for reuse:
    4 ETW000                                                                              45  0.016791
    4 ETW000  [dev trc     ,00000]  0: name = R/3, con_id = 000000000 state = DISCONNECTED, perm = YES, reco = NO , timeout = 000
    , con_max = 255, con_opt = 255, occ = NO
    4 ETW000                                                                              53  0.016844
    4 ETW000  [dev trc     ,00000]  Got LIBPATH=/usr/lib:/lib:/usr/sap/LBD/SYS/exe/run:/oracle/client/10x_64/instantclient from e
    nvironment
    4 ETW000                                                                             531  0.017375
    4 ETW000  [dev trc     ,00000]  Oracle Client Version: '10.2.0.2.0'                  332  0.017707
    4 ETW000  [dev trc     ,00000]  -->oci_initialize (con_hdl=0)                         30  0.017737
    4 ETW000  [dev trc     ,00000]  Client NLS settings: AMERICAN_AMERICA.UTF8          8192  0.025929
    4 ETW000  [dev trc     ,00000]  Logon as OPS$-user to get SAPSR3's password           43  0.025972
    4 ETW000  [dev trc     ,00000]  Connecting as /@LBD on connection 0 (nls_hdl 0) ... (dbsl 700 250407)

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