SAP Service Ticket: Use of due date and traffic light

Presently our company is not doing much with the traffic light and due date when managing our tickets from the inbox. If there is someone making use of these, I would like to know what are some your your Best Practices. Ideally we would like to use these to improve our "issue to resolution times".
We are using CRM5 and we will be updating to CRM7 in May of 2010.
Any eperiences that you would like to share are greatly appreciated.
Regards,
rr

Hi,
We have used this functionality for IC-Agent Inbox. Our Inbound agents can search for the service tickets in there Agent inbox. The tickets are displayed with Due date for the resolution as per the SLA based on the subject and code group. This helps them in understanding of the ticket resoultion time .
also the Different Symbols are used for the tickets
1.Tikects which are still within SLA but are not resolved are classified by Yellow Colour
2.Tickets which have violated the SLA are cassifed with red colour
3.Tickets which are completed within SLA are classified by Green Colur Symbol.
Pls. revert if you have any queries.
Regards,
Uday Borse

Similar Messages

My iMessage and Facetime won't activate, says waiting for activation. All photos and contacts are restored, using email and wifi only, no service. Only issue is date and time will not automatically set.

My iMessage and Facetime won't activate, says waiting for activation. All photos and contacts are restored, using email and wifi only, no service. Only issue is date and time will not automatically set.

Howdy eewebe13,
So you have no cellular service but are on Wi-Fi yet iMessage and Facetime are waiting for activation.
Please step through this article for that scenario.
If you get an error when trying to activate iMessage or FaceTime - Apple Support
Thank you for visiting Apple Support Communities.
Nubz

How can i know about any users who log on sap last one month..all data and

Dear all,
how can i know about any users who log on sap last one month..all data and transaction code they used in a month.
Regards,
ASHUTOSH
9891595497

Dear Ashutosh,
I think your question is in the wrong forum. This is for SAP MDM related questions and answers. SAP MDM does not use Transaction codes. So you may not get much help here.
Please try posting your question in the ABAP forums and you may get the right resources to help you.
Thanks.
Siva K.

Need logic for invoice due date and discount due date uncear

Hi Experts.. am new to ABAP
i had an issue please need some logics for these..
Formatting of the Invoice due dates and Discount due date is unclear e.g 20101109,
Invoice due date and Discount due dates are in correct on 10 and 20 days reminders on missing credit notes for blocked invoices.
<removed by moderator>
Thanks & Regards
Edited by: Thomas Zloch on May 18, 2011 1:55 PM

Can you provide more info?
are you talking about BSID open accounts?
if yes, use function module DETERMINE_DUE_DATE.
<removed by moderator>
Edited by: Thomas Zloch on May 18, 2011 2:10 PM - please do not ask for "award"

How would I setup some kind of template that creates tasks, due dates, and assignments automatically.

Basically I want to setup something (project, workflow, template, list item), and what I would like it to do is:
1. Ask for a name (text field, ex. "create business cards")
2. Ask for a due date (date, ex. "9/1/2015")
Then based on those items, a number of tasks are created with relative due dates and assignments, ex. :
"send email to marketing for logo" assigned to John Smith
"Get logo approved from designer" due "8/1/2015" (1 month previous to due date), assignemd to Robert
"send logo to shipping company" assigned to Matthew.
And this process should be repeatable many, many times. Say we are a business card company, so we need to do this same process over, and over again.
I'm hoping to use as much OOB as possible, without any programming, but not sure where to even start looking. I've googled Task Templates, and Templated Task List, and stuff like that, but not finding much. I'm learning more about Workflows,
but not sure if that will even help me in this. Thank you all!
Edit: I have full access (system administrator) on SharePoint 2013 Enterprise.

Russ,
If you watch this: https://www.youtube.com/watch?v=l7a_7KiE9vk you'll get a very good idea of how to develop the content type form, and then check out the Lynda Designer tutorial to build the workflow: http://www.lynda.com/SharePoint-tutorials/Using-parallel-blocks/144025/161226-4.html?autoplay=true
Basically, you build the custom form, make it the default document for a list, every time someone opens and saves that form as a new document, your workflow is triggered on it and the tasks and emails you noted above get fired off. You'll want
to pay attention to the differences between SP 2010 and SP 2013 Designer workflows (and will likely want to go with SP 2013 workflows). I think you'll also want to go with a List Workflow over the other choices. If you have 2 days mostly uninterrupted,
you'd be able to watch the tutorials and get a basic workflow in place; Designer and Workflow Mgr on the server can be a bit tricky, so installing those may be more of an issue than the actual development.
Chad

My phone was hacked, Verizon assured me that I would not be responsible for any of the charges. I paid my bill on due date and my phones were suspended 2 days later,mi had to drive 10 miles to a Verizon store for them to call to get them restored.

MY phones were hacked on March 12, I was assured I would not be held responsible for any of the charges. I paid my bill on due date and 2 days later my service was suspended. In had to drive 10 miles to a Verizon store for them to call and get them restored. They offered no explanation but said they had taken care of it, NOT, it is back on my bill and higher. I call and put on hold for 15 mins. I guess they will suspend them again this month. I am so tired of dealing with them with this matter. Feed up!

I do hope you're having a great trip, answermeasap. I can understand your concern with getting an unexpected bill. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 so we can take a look at what caused your current bill and make sure the correct suspend option is in place.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

I just got iphone 5c and i am not happy with it. It uses to much data and i don't even know how. I can't get the ringtones i want for my contacts.I got it on my free upgrade but i want to take it back and get something else but where i got it they say i c

I just got iphone 5c and i am not happy with it. It uses to much data and i don't even know how. I can't get the ringtones i want for my contacts.I got it on my free upgrade but i want to take it back and get something else but where i got it they say i can't because i don't have the earbuds and i have serches or them. now i am suck with a phone i don't like at all until my next upgrade. this is very dishearten

1. If you are this unhappy with that phone, and the lost earbuds is the only thing stopping you from taking it back, why do not just buy some earbuds. That way you can get rid of that phone. It all depend upon how much you want to get rid of that phone.
2. Yet if you are stuck with that iPhone, here is something might help you to control the data usage. By design, iPhones do turn off WiFi when they go dormant. So if a download is in progress and so forth when the phone goes dormant, it will switch to use cellular data, if this setting is left on. Therefore, from multi-sources I have learned that if you keep your iPhone connected to a power source, then it will stay connected to the available WiFi.

Interest calculation on due date and not on invoice

Hello,
Pls can some one let me how to start interest calculation on due date and not invoice date.
In the interest calculation, T code FINT, the system calculates interest from invoice date till clearing date and not from due date till clearing date.
BR,
Zulfikar

Hello,
We have selected the Always calculate interest from net due date check box. but now when i run FINT transaction for a customer it is calculation interest from invoice date and not on due date. the item is already cleared.
The scenarion is
the net due date of the docuemnt is 30.07.2008 so the interest calculation should stard from 31.07.2008 till clearing date. but the interest calcualtion is starting from 01..07.2008 which is the invocie date.
BR,
Zulfikar

Where to enter Due Date and group currency amount in BAPI_ACC_DOCUMENT_POST

Hi,
I have some fields in a flat file . I need to post a document by F-04. Can anyone let me know where to enter the fields 'Due Date' and 'Group Currency Amount' for the line items?
Thanks in advance..
GC.

Hi,
I have some fields in a flat file . I need to post a document by F-04. Can anyone let me know where to enter the fields 'Due Date' and 'Group Currency Amount' for the line items?
Thanks in advance..
GC.

What is 'net due date'and 'discount due date'

Hi
Can any one expalin me What is 'net due date'and 'discount due date'
Thanks in advance
Devi

Net Due date is the date on which the actual payment is due. it is picked up from payment terms.
Discount due date is the date from which discount is calculated.
Usually we allow discount if payment is before a stipulated period.
Regards,
Harmees

Table containing due date and billing amount of a vendor

Dear Friends,
I need to get the due date and billing amount of the vendors.So please let me know which DDIC table will give me this information.
thanks,
jeevan.

Hai madhu,
Thanks for ur time .
pls be there i am working on ur sugesstions and will let you abt the progress...
So do u say we cannt fetch the due date for a vendor payment.
thanks,
jeevan

Extracting Time without using the System Date and Time

Hi, can I know how to process a task at this particular time eg. 6PM everyday without using the System Date and Time..
Do I need to use a Timer to get this done or is there any other solution to do this? Can give me a few hints? Thanks in advance =D

You could use a timer...assuming you had some good reference point when you started so you would know that from your starting point it's now 6pm.
I thought I saw you asked this question once already...and you were given a similar answer....I think by Sylviae?

I read that Lion will not support my Quicken and/or Appleworks. How am I going to use my financial data and my documents?

I have read that Lion will not support Quick and/or Appleworks. How am I to continue to use my financial data and documents?

I posted this answer to the same question about AppleWorks in the AppleWorks community two days ago.
I use iWork. The iWork applications - Keynote, Pages & Numbers - can only open AppleWorks 6 presentation, word processing & spreadsheet documents, respectively. They will not open any other type of AppleWorks 6 files or any AppleWorks 5 or any version of ClarisWorks files.
The third-party application, EazyDraw, can open AppleWorks draw documents. If you still have access to AppleWorks you can copy the contents of draw documents, paste them into an AppleWorks word processing document in object mode (click the arrow in the tool panel), save the WP document & then open it in Pages. You can copy & paste from AppleWorks to Pages but you would have to do it object by object or it will be one big uneditable object. Check Yvan Koenig's iDisk for many AppleScripts he has written to make conversion easier. Most are made to do batch conversions.
There is nothing other than AppleWorks that can open paint or database documents. Database data can be copied & pasted into an AppleWorks spreadsheet, saved & opened in Numbers or saved as ASCII/plain text & opened in most any spreadsheet, database or word processing program. Paint documents can be saved as one of many different formats to be opened in most image editing programs. I recommend using PICT or PNG for best results.
For a replacement for Quicken, I've narrowed my choices down to SEE Finance, Moneydance or Jumsoft's Money. I need to work with them more before I make my final decision. Mac | Life suggests SEE Finance as the best option.

Modify default due date and alarm with To dos

Is it possible to modify the default alarm due date when creating a to do? Currently, when creating a to do from an email message, if you click on the arrow, youget a "to do options" pop up. The default is no due date and no alarm. When you choose a due date, the default is a message, one day before, at 11:45 PM. Can I change those default settings globally, so that the default is, say, 8 AM?
Even better would be a plugin or setting like in ical that automatically sets an alarm. Anyone know of such a plug in?

No responses received....

Using InDesign CS6 onWindows PC. Apple icon and traffic lights in L top corner are missing.

Using InDesign CS6 onWindows PC. Apple icon and traffic lights in L top corner are missing and so are some of the editing features. I fixed this once before by accident but can't remember how I did it. All I remember is it had something to do with the veiw % in other applications - I think!

I've been using a tutorial that is obviously been done on a Mac.
I used to have a link somewhere that was basically a list of all of the differences between the two platforms, but I can't lay hands on it. I'm sure if you asked us about the features that were missing or broken, we could answer fairly easily - you know, like "Preferences are under the InDesign menu on a Mac, but in Windows they're under Edit."
The worst of these differences is in keyboard shortcuts - Macs have an extra modifier key, so whenever I switch platforms I always spend twenty minutes flopping my hands around and muttering uncomplimentary things about Cupertino and Redmond, at least until muscle memory takes over.

SAP Service Ticket: Use of due date and traffic light

Similar Messages

Maybe you are looking for