SAP SSM Administrator Interface - Synchronize User Tables - Update Failed
Hello,
I have this error when i try synchronize user tables:
[img]http://img156.imageshack.us/img156/5777/updatefailed.jpg[/img]
Apparently all is ok. Because even showing the error, users are updated.
Best Regards
Nosscire,
I'm sorry, I should have been more specific. The most confusing area with SSM is the web services user/password. If you have installed on a Windows server. The web services connection will be with the created Windows user and the password for that user. This Windows user is not a user of the system, it is your connection user.
The recommendation is to create a Windows user that can be recognized like pasuser or passervice - some other name than pipadmin or SSM user, since it is too common for each to have a different password.
That is the first thing to check.
Regards,
Bob
Similar Messages
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SSM Admin - Synchronize User Tables
Hi,
I'm having some problems with the option "Synchronize User Tables" in the SSM Administration. I just created a new user in the AD. Then I open the NetWeaver Identity Management and the new user appears there (NetWeaver is connected to Active Directory). Then in SSM Administration I do the Synchronize User Tables but even after the message box saying "Update completed" I don't have my new user available to add to the Application Groups !!!!
What can be the reason for this? The only way I have to really update the user information in SSM is doing a restart of the "SAP Management Console", but this make no sense, or it makes !?!?!?
What can be the problem?
Thanks in advance for any help
PedroChamnap,
Are you using both Active Directory and LDAP? Check your Java System Properties settings in NetWeaver CE to make sure that they conform to the settings recommended in the Installation Guide. CMSAuth specifies which user authentication system you are using. GroupUniqueKey might be required if using LDAP and carefully review that since it provides information about changes to the Java System Property StrategyGroup in certain situations described there. You can find the installation guide on the Service Marketplace.
You may also have to create a Strategy group in your authentication systems and include SSM users into that as well. The installation guide will provide the clarity depending on which authentication system you use.
If you still encounter problems, you should work with support by opening a ticket.
Regards,
Bob -
Error in Synchronize User Tables through LDAP
Hello Guys, we have SSM 7.5 SP9 with HPUX/DB2, we change the UME authenticate method access to LDAP, but we get an error message when trying to "Synchronize User Tables" (User Syncronization error, check the log for details), the log did not find much information:
#2.0 #2011 08 03 17:34:00:196#0-300#Info#/Applications/UMECache# #CPM-TM#sap.com/xappscpmsmstrategymanagement#00215E83AD48072F00000007001A8012#825514250000007571#sap.com/xappscpmsmstrategymanagement#com.sap.cpm.sm.auth.UMECache#pipadmin#0#SAP J2EE Engine JTA Transaction : [313459a002dffffffca]#39070320BD0211E0A63600215E83AD48#39070320bd0211e0a63600215e83ad48#39070320bd0211e0a63600215e83ad48#0#Thread[Managed_Application_Thread_17,5,Managed_Application_Thread]#Plain##
Retrieved child groups of: strategy#
It also deleted the cache in File Manager: / memorycache / syncstat.
I believe it's necessary to do some change in the authentication method for NWCE, but where is this change made?
Rgrds, VitorianoVitoriano,
I recommend you consult the SSM installation guide again. There are Java System Properties you have to modify in NetWeaver CE -
CMSAuth
GroupUniqueKey
And some other configuration changes you may need to make as well.
Regards,
Bob -
WSUS 3.0 SP2 - synchronization with Microsoft Update failed
Hi!
The new installed WSUS Server (W2K8 R2 Std. x64 - full patched, SQL 2008 R2 on remote host) with KB2720211 update.
If I try sync WSUS Server with Microsoft Update than sync failed with error
TypeInitializationException: The type initializer for 'Microsoft.UpdateServices.ServerSyncWebServices.ServerSync.ServerSyncProxy' threw an exception. ---> System.Net.WebException: The remote name could not be resolved: '<wsusserver.LOCAL.DOMAIN>'
at Microsoft.UpdateServices.Internal.ClassFactory.CreateInstance(Type type, Object[] args)
at Microsoft.UpdateServices.ServerSync.ServerSyncLib.GetWebServiceProxyInternal(UpdateServerConfiguration serverConfig, WebServiceCommunicationHelper webServiceHelper, Boolean useCompressionProxy)
at Microsoft.UpdateServices.ServerSync.ServerSyncLib.GetWebServiceCompressionProxy(UpdateServerConfiguration serverConfig, WebServiceCommunicationHelper webServiceHelper)
at Microsoft.UpdateServices.ServerSync.CatalogSyncAgentCore.RetrieveSubscriptionData()
at Microsoft.UpdateServices.ServerSync.CatalogSyncAgentCore.ExecuteSyncProtocol(Boolean allowRedirect)
WSUS is configured for using ssl.
Any idea?
Regards
Wojciech SciesinskiHi,
It is the common issue that may occur when KB2720211 is installed.
WSUS server stops synchronizing with Microsoft Update.
Workaround: remove WSUS , leaving the database on the uninstall.
When removing WSUS , the first screen after asking to uninstall will be what are the items you want to remove with the uninstall. Leave all options UNCHECKED.
Proceed with uninstalling. After finishing, install WSUS again.
Add the role again in Server manager (Windows Server 2008 and Windows Server 2008 R2) or download WSUS 3 SP2 from the following location:
http://www.microsoft.com/en-us/download/details.aspx?id=5216
Start the install and choose the options to connect to the database server or Windows Internal database. As in the example, I am connecting to my Windows Internal Database.
Then choose “use existing database” and proceed with the install.
For more references:http://blogs.technet.com/b/sus/archive/2012/06/20/wsus-kb272011-common-issues-encountered-and-how-to-fix-them.aspx
Regards,
Clarence
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Table UPDATEs failing on AS400
I am using: Product Version(Java Studio Creator2(Build 060120) IDE Versioning:IDE/1 spec=5.9.1.1 impl=060120 ; j2sdk1.4.2_11; JDBC 2.0 driver; JT400 driver.
UPDATE statements failing on AS400 DB with java.lang.illegalargument exception. However same exact UPDATE works fine against mySQL database.
Any ideas, suggestions on what might be going on?Hi, did you check your RowSet fields? You may be trying to update a field not included in the rowset.
-
Problem with synchronization users in SSM 7.5 5.0
First, sorry for my English
I have installed NWCE 7.1 (SP Stack 09) & SSM 7.5 5.0 on a windows 2003
I have read previous posts and I modified the Java Properties parameter to CPIC.
I've also tried to delete the cache from the file manager.
However synchronization does not work, gives the same error:
Error message 'error' is undefined
URL http://server.com:50000/strategy/pipadmin/pa_settings.htm
Line # 547
pipadmin and SSEL users are UME administrators
Do not use any group in the Application Server A
In defaultTrace_00.0.trc appears:
Error # # Plain # # # Remote User was not set by AuthenticationFilter! #
I think the error is on the side of the application server administrator, but I know that look ...
I would appreciate any help.
Regards.Good to hear from you Colin!
First off, there has been some reports of using the Synchronize User Tables and not getting a pop-up that says it completed - BUT the users were sync'd. Check the Manage Application Groups section to see if the users show up there. If they did, you have sync'd. There does seem to be something in a later SP that dealt with that issue.
Secondly, when using JPIP, on the Set System Defaults area you "lose" the Cache Directory, Max # of entries, and Global Cache setting. Gone, don't need them for JPIP. So it can be a little frightening when you don't see them.
As you found. you now only see those WHEN CPIP is used.
There are a number of reasons that JPIP is a better way to go - long-term:
1) Tracing - PIP and PAS Trace - that is what you now see in the Set System Defaults window. It's very useful for troubleshooting. Default is Disable and you keep them like that until you need to do troubleshooting. You Enable them, go through the steps that created a problem and then go pick up the trace file.
2) When using JPIP, you no longer use Extended Listener or Listener (Yes, it took me a while to get used to that).
3) That means - you Don't need to be on the server to restart Services - you do that from Tools, which can be accessed from the url.
4) JPIP allows you to restart specific instances, as well as restarting the whole service. That means if you know where the trouble is, you can restart that service without restarting all the services.
5) There is a more information available using JPIP
6) Using JPIP, you could run SSM off a single UNIX box.
Hope this helps,
Bob -
Synchronising HR and WF User Tables !
Dear All
I am facing a workflow issue, whereby a valid and active HR employee (also linked to an active FND User) record is not registered within the WF User and Role tables.
How do I ensure that the WF User/Role/Directory tables are synched with the HR/FND Tables.
I am told that under the 11.5.10 (which is the environment I am working on), this should be automatic, but clearly, this is not the case.
I even tried updating the HR record through the form, just to check if it fires an update to the WF table, but no luck there.
I tried running the various Workflow Synchronization and Validation Concurrent Programs under the SysAdmin, but again, none of them did anything.
Has anyone faced this issue and how do you get the WF User tables updated ?
Any help and suggestion is appreciated.Hi,
I am also getting this exact error message. Is this problem occurring often in SSM to 7.5 SP04 .
I was on SP3 but did not get this problem.
The error says
"Error message 'error' is undefined
URL http://<servername>:<port>/strategy/pipadmin/pa_settings.htm
Line #547 "
Carlos and Vijay also have the same error on SSM 7.5 SP4.
In my case I have checked the trace file also. It seems to be saying that it cannot connect to SAPCEDDB at a lot many places.
But my CE database is already being accessed when I log on the SSM Admin UI.
Anybody's got a hold on this one?
Milan.
Edited by: Milan Gupta on Dec 24, 2009 2:55 PM -
HOW CAN I ADD/UPDATE/INSERT IN A USER TABLE WITH MATRIX
Hi All,
I have one User table (Defined as No Object) and what i need to do is a form with a matrix to Add/Update/Delete data in my user table.
I already create the form and the matrix that already give me the user table data. But now i have several problems to solve.
First I try to add a new row but this new row get the data of the last row in the matrix. What i needed is a blank row to add new data in the user table.
Second, when i change data in matrix and do update in the form, sap show me the message that the operation is successfully done but the data in the user table in not updated.
I am trying to do one forma like whe can find in Setup-> General -> Freight.
Can anyone help me?
Best Regards,
Luis DuarteHi,
If ur dealing with a simple form like that U can as well use the direct table form, and just provide a FMS to auto matically fill the code and name. U can directly use the form by.. Tools-->UserDefined Windows
Or
Comming to ur problem.... when ur adding a new row clear the data sources so that u'll get a blank row.
And for update the best thing to do is delete all the records in the table and again insert all the records directly from the matrix.
Hope it helps,
Vasu Natari. -
Address of the user changed updated into sap but still not reflecting at
address of the user changed updated into sap but still srm shopping has the old
address .
what could be the possible reasons of this bug?Hi
Which SRM version are you using ? <b>We encountered the Same Issue long time back -></b>
Are you updating the Addresses in Web Transaction or using SAP GUI (SU01 transaction) ?
<b><u>Please go through the following SAP OSS Notes below, which will definitely help -></u></b>
Note 930371 - SRM 5.0: BBPUM01 Check Data
<u>Related Notes</u>
Note 931556 - SRM 5.0: Hiding the BBPUM01/BBPUM02 button
Note 923461 - SRM 5.0: BBPUM01 description for position
Note 885954 - SRM-UME: User synchronization with wrong address data
Note 884067 - BPartner w/o an private address can't change their settings
<u>Do let me know.</u>
Regards
- Atul -
Hi,
I need some clarification on the following. If i were to call an update in the in the DoQuery(RS.DoQuery("<update statement>")) method am i violating SAP rules? I am basically updating my own user table. I know for sure i cant do that with system tables as business objects are provided for that but can i do it for user defined tables?
Please reply at the earliest.
Regards
Aris.Actually it is because this is for a master data row table.. If you check the thread on Updating master tables that i posted u'l understand what im looking to do.. Thanks for the reply..
Regards
Aris -
Hi I've created a matrix in a new tab on the Item Master data form. It loads data from a user table called @Test. This table has 2 udf U_Model and U_Engine. The matrix uses a datatable to query the table. Is there a way to update the table? this is my code:
// Adding a Matrix item
oNewItem = oForm.Items.Add( "Matrix1", SAPbouiCOM.BoFormItemTypes.it_MATRIX );
oNewItem.Left = 5;
oNewItem.Width = 400;
oNewItem.Top = 200;
oNewItem.Height = 150;
oNewItem.FromPane = 8;
oNewItem.ToPane = 8;
oMatrix = ( ( SAPbouiCOM.Matrix )( oNewItem.Specific ) );
oColumns = oMatrix.Columns;
// Adding Culomn items to the matrix
oColumn = oColumns.Add( "#", SAPbouiCOM.BoFormItemTypes.it_EDIT );
oColumn.TitleObject.Caption = "#";
oColumn.Width = 30;
oColumn.Editable = false;
oColumn = oColumns.Add("Code", SAPbouiCOM.BoFormItemTypes.it_EDIT);
oColumn.TitleObject.Caption = "Code";
oColumn.Width = 20;
oColumn.Editable = true;
oColumn = oColumns.Add("Name", SAPbouiCOM.BoFormItemTypes.it_EDIT);
oColumn.TitleObject.Caption = "Name";
oColumn.Width = 20;
oColumn.Editable = true;
oColumn = oColumns.Add("Model", SAPbouiCOM.BoFormItemTypes.it_EDIT);
oColumn.TitleObject.Caption = "Model";
oColumn.Width = 20;
oColumn.Editable = true;
// Add a column for Name
oColumn = oColumns.Add( "Engine", SAPbouiCOM.BoFormItemTypes.it_COMBO_BOX );
oColumn.TitleObject.Caption = "Engine";
oColumn.Width = 20;
//Add Valid Values
oColumn.ValidValues.Add("10", "");
oColumn.ValidValues.Add("12", "");
oColumn.ValidValues.Add("32", "");
oColumn.ValidValues.Add("42", "");
oColumn.ValidValues.Add("52", "");
oColumn.ValidValues.Add("62", "");
dbDatasource = (oForm.DataSources.DBDataSources.Add("@Test"));
DBTable = (oForm.DataSources.DataTables.Add("MyDataTable"));
oMatrix.SelectionMode = SAPbouiCOM.BoMatrixSelect.ms_Single;
oItem = oForm.Items.Item("5");
oEdit = ((SAPbouiCOM.EditText)(oItem.Specific));
string item = oEdit.Value.ToString();
oForm.DataSources.DataTables.Item( 0 ).ExecuteQuery( "SELECT Code, Name, U_Model, U_Engine from [@Test] where U_ItemCd = '" + item +"' ");
oColumn = oColumns.Item("Code");
oColumn.DataBind.Bind("MyDataTable", "Code");
oColumn = oColumns.Item("Name");
oColumn.DataBind.Bind("MyDataTable", "Name");
oColumn = oColumns.Item( "Model" );
oColumn.DataBind.Bind("MyDataTable", "U_Model");
oColumn = oColumns.Item("Engine");
oColumn.DataBind.Bind("MyDataTable", "U_Engine");
oMatrix.Clear();
oMatrix.AutoResizeColumns();
oMatrix.LoadFromDataSource();Hi Costas,
You can use Matrix.FlushToDataSource() to save the data in the Matrix into the datasource.
But if you want to update the data in the DB, you have to use DI API.
Regards,
Jay. -
Updating user table (type document) via api
hi!
i need to update an user table that is of type document.
that table is also used as the client table in an udo.
i have tried the following code, but that of course doesn't work as the table is not a plain table but is of document type:
Dim objUserTable As SAPbobsCOM.UserTable
Set objUserTable = objCom.UserTables.Item("MP_TABLE_LINE")
If objUserTable.GetByKey(objMatrix.Columns.Item("U_MP_BEnt").Cells.Item(lngRow).Specific.Value) Then
objUserTable.UserFields.Fields.Item("U_Qty").Value = _
objUserTable.UserFields.Fields.Item("U_Qty").Value - dblDiff
If Not objUserTable.Update() <> 0 Then
Call objApp.SetStatusBarMessage(objCom.GetLastErrorDescription())
Call objApp.MessageBox(objCom.GetLastErrorDescription())
Else
objMatrix.Columns.Item("U_MP_BQty").Cells.Item(lngRow).Specific.String = _
objMatrix.Columns.Item("11").Cells.Item(lngRow).Specific.String
End If
End If
Set objUserTable = Nothing
then i tried to use a dbdatasource which i would expect to work:
Dim objDataSource As DBDataSource
Set objDataSource = objForm.DataSources.DBDataSources.Item("@MP_TABLE_LINE")
Dim objConditions As New SAPbouiCOM.Conditions
Dim objCond As SAPbouiCOM.Condition
<just setting up conditions here>
Call objDataSource.Query(objConditions)
Call objDataSource.SetValue("U_Qty", 0, objDataSource.GetValue("U_Qty", 0) - dblDiff)
but this only results in an error code "-7006", message:
"Item - The item is not a user defined item"
how can the update be done?
regards,
thomasHi Thomas,
U are using UserTabel Obejct , just try to Use UserTabelMD object
i am sending to how to create the User Table,
Hope it will help to
oUTb = mobjCompany.GetBusinessObject(SAPbobsCOM.BoObjectTypes.oUserTables)
If Not oUTb.GetByKey("SPH_FORMS") Then
oUTb.TableName = "SPH_FORMS"
oUTb.TableDescription = "Activity Forms"
oUTb.TableType = SAPbobsCOM.BoUTBTableType.bott_MasterData
If oUTb.Add <> 0 Then
mobjCompany.GetLastError(lRet, sErrMsg)
Else
oUTb = Nothing
end if
be carefull before using MD object , bcoz at a time only one MD object should be in memory else it will give to Error
Thanks
Ankush Vachher -
Adding & updating user tables with DI
Hi, how to I add & update records of a user defined table with DI? Is there an object for this, or do I just do a DoQuery(insert etc) ?
Thank you.
Jose.Hi José,
In the DI API you can use the UserTable object to add, update or delete records as long as the user table is not part of a UDO.
Example:
// Link to the UDT - Note: table name does not include @ prefix
SAPbobsCOM.UserTable sboTable = (SAPbobsCOM.UserTable)_sboCompany.UserTables.Item("Test2");
// To add a record
sboTable.Code = "12345678"; // must be unique
sboTable.Name = "My New Record";
sboTable.UserFields.Fields.Item("U_MyUDF").Value = "TEST";
if (sboTable.Add() != 0)
_sboApp.SetStatusBarMessage("Record add failed: " + _sboCompany.GetLastErrorDescription(), SAPbouiCOM.BoMessageTime.bmt_Medium, true);
else
_sboApp.SetStatusBarMessage("Record added successfully.", SAPbouiCOM.BoMessageTime.bmt_Medium, false);
// To update a record
if(sboTable.GetByKey("12345678"))
sboTable.UserFields.Fields.Item("U_MyUDF").Value = "UPDATED";
if (sboTable.Update() != 0)
_sboApp.SetStatusBarMessage("Record update failed: " + _sboCompany.GetLastErrorDescription(), SAPbouiCOM.BoMessageTime.bmt_Medium, true);
else
_sboApp.SetStatusBarMessage("Record update successfully.", SAPbouiCOM.BoMessageTime.bmt_Medium, false);
else
_sboApp.SetStatusBarMessage("Record 12345678 not found.", SAPbouiCOM.BoMessageTime.bmt_Medium, true);
Kind Regards,
Owen -
Error updating User Table (ODBC - 2035)
Hello all.
Im having a problem when I try to update an user table @tbldoc and @tbldetail.
"This entry already exist in the following tables 'table' (@tbldoc)"
First time I have this issue was using my UI addon, my form is auto managed... then I try to use the default user object created by SBO, but same error appears when updating.
This issue never show up before, my addon work fine months ago. Now I have this error.
I read that for the documents numbering, SBO 2005 have an option to restore numbering, but in 2007 is missing or doesn't exist.
Can any one tell me how to fix this issue.
Thanks for the help.
Best regards.
GABHello,
I am also facing the similar error message.
I have created an Auto managed form and also within my add-on have provided an option to user to create record in that table(INSERT).
BR
Samir Gandhi
Edited by: Rui Pereira on Dec 23, 2008 4:20 PM -
Job SM:SYNCHRONIZE USER DATA FOR NOTIFICATION canceled
Dear SAP Guru,
The BG job SM:SYNCHRONIZE USER DATA FOR NOTIFICATION is canceled every day and it´s
generating shortdump. Our system is SAP EHP1 for SAP Solution manager.
SAP ABA and SAP BASIS components are release 701 level 3.
ST is release 400 level 19
ST-PI is release 2008_1_700 level 1
ST-A/PI is release 01L_CRM570
Pls look on this shortdump.
Runtime Errors RAISE_EXCEPTION*
Date and Time 22.03.2010 06:50:11
|Short text |
| Exception condition "CUSTOMIZING_NOT_FOUND" raised. |
|What happened? |
| The current ABAP/4 program encountered an unexpected |
| situation. |
|What can you do? |
| Note down which actions and inputs caused the error. |
| |
| |
| To process the problem further, contact you SAP system |
| administrator. |
| |
| Using Transaction ST22 for ABAP Dump Analysis, you can look |
| at and manage termination messages, and you can also |
| keep them for a long time. |
|Error analysis |
| A RAISE statement in the program "SAPLDSWP_UTILITY" raised the exception |
| condition "CUSTOMIZING_NOT_FOUND". |
| Since the exception was not intercepted by a superior |
| program, processing was terminated. |
| |
| Short description of exception condition: |
| |
| |
| For detailed documentation of the exception condition, use |
| Transaction SE37 (Function Library). You can take the called |
| function module from the display of active calls. |
| - |
|How to correct the error |
| |
| If the error occures in a non-modified SAP program, you may be able to |
| find an interim solution in an SAP Note. |
| If you have access to SAP Notes, carry out a search with the following |
| keywords: |
| |
| "RAISE_EXCEPTION" " " |
| "SAPLDSWP_UTILITY" or "LDSWP_UTILITYU19" |
| "DSWP_GET_GLOBAL_CUSTOMIZING" |
| |
| or |
| |
| "SAPLDSWP_UTILITY" "CUSTOMIZING_NOT_FOUND" |
| |
| or |
| |
| "RDSWP_NM_SYNC_USER_DATA " "CUSTOMIZING_NOT_FOUND" |
| If you cannot solve the problem yourself and want to send an error |
| notification to SAP, include the following information: |
| |
*|
|System environment |
| SAP-Release 701 |
| |
| Application server... "crsgrant" |
| Network address...... "10.128.32.175" |
| Operating system..... "Windows NT" |
| Release.............. "5.2" |
| Hardware type........ "2x Intel 801686" |
| Character length.... 8 Bits |
| Pointer length....... 32 Bits |
| Work process number.. 13 |
| Shortdump setting.... "full" |
| |
| Database server... "CRSGRANT" |
| Database type..... "ORACLE" |
| Database name..... "SM1" |
| Database user ID.. "SAPSM1" |
| |
| Terminal.......... " " |
| |
| Char.set.... "Czech_Czech.28592" |
| |
| SAP kernel....... 701 |
| created (date)... "Apr 12 2009 22:43:15" |
| create on........ "NT 5.2 3790 Service Pack 1 x86 MS VC++ 14.00" |
| Database version. "OCI_10201_SHARE (10.2.0.4.0) " |
| |
| Patch level. 39 |
| Patch text.. " " |
| |
| Database............. "ORACLE 9.2.0.., ORACLE 10.1.0.., ORACLE 10.2.0.." |
| SAP database version. 701 |
| Operating system..... "Windows NT 5.0, Windows NT 5.1, Windows NT 5.2, Windows |
| NT 6.0" |
| |
| Memory consumption |
| Roll.... 8112 |
| EM...... 4181184 |
| Heap.... 0 |
| Page.... 24576 |
| MM Used. 873664 |
| MM Free. 170296 |
|User and Transaction |
| |
| Client.............. 001 |
| User................ "SOLMAN" |
| Language key........ "E" |
| Transaction......... " " |
| Transactions ID..... "C27635DF574FF121B0470050569757E9" |
| |
| Program............. "SAPLDSWP_UTILITY" |
| Screen.............. "SAPMSSY0 1000" |
| Screen line......... 6 |
|Information on where terminated |
| Termination occurred in the ABAP program "SAPLDSWP_UTILITY" - in |
| "DSWP_GET_GLOBAL_CUSTOMIZING". |
| The main program was "RDSWP_NM_SYNC_USER_DATA ". |
| |
| In the source code you have the termination point in line 22 |
| of the (Include) program "LDSWP_UTILITYU19". |
| The program "SAPLDSWP_UTILITY" was started as a background job. |
| Job Name....... "SM:SYNCHRONIZE USER DATA FOR NOT" |
| Job Initiator.. "SOLMAN" |
| Job Number..... 00104000 |
Have you some solution or advice?
Best Regards
JakubPlease could you check the following ?
- Please ensure that the latest version of note 1172948 has been implemented
- Please follow the recommendation in note 1314587.
- Check table 'DSWPGLOBALCUSTOM' and ensure that the entry 'DTMLOG' is available. Create the entry if missing.
These procedures will solve this issue.
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