SAP Support for Pay Service?

A friend would like me to find out on this site for him:
Is there any service on this site or anywhere, that he can get support, even if it costs some money?
Basically he has a new BW job and he fears he may encounter a problem and would like to deal with it without showing his ignorance to his employer.
Sure, he has been researching on this site but sometimes it may be too specific that he may want o speak with someone on the phone or chat.
Is there any service here or out there, like that?
Thanks.

Thanks and that makes sense in the absence of an actual SAP BW support service.
Almost all products out there, Linux, NT, 2000, Netware, have those type of services so we thought there will be one out there for SAP BW.
The point is that, in a critical situation, one would like to quickly be assured of a guaranteed response instead of posting and hoping for a response on a forum, such as this.
I will leave the case open and see if others may be aware of any SAP BW support services on the market.
Thanks.

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Hello Herr Jürs,
As per the attached note http://service.sap.com/sap/support/notes/147519
support ends in July
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Just wondering if anyone could clarify how does SAP support work for the country-specific legal requirements. I'm sure in every country some new laws come to life regularly that affect the SAP customers and their ERP systems.
Case in point - on July 1st Mexican authority SAT decided to ask businesses to send them some XML files with some GL account information ('Anexo 24' - see the announcement in Spanish here). The deadline for the first file submission is October 2014.
This clearly affects every single SAP customer in the whole Mexico, as well as potentially many North America customers who have manufacturing facilities there. So would it be reasonable to expect SAP to come up with some standard solution? XML file extraction doesn't seem to be incredibly complex to me (although I might be off).
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It could've been just an unfortunate choice of verbiage by Global Support, but I'm curious - is this really how the support for legal requirements supposed to work?
Thank you.

Hi Jelena,
Having been part of the SAP Globalization Services in Brazil, I understand a little bit of that process.
A few comments:
1) Localization of SAP solutions to country-specific regulation is under the responsibility of an area called Globalization Services. You can find more info about what they do here:
http://service.sap.com/globalization
2) Typically, those country-specific requirements are discussed in much details on the local ASUG chapters (at least that's how we did it in Brazil). That's why it's usually hard to find material in English, but I'd say that your local IT/Biz people in Mexico should be regulars in their local ASUG meetings, specially if they have a specific chapter to discuss Localization matters.
3) I found out this note with more specifics about "SAT Anexo 24".
http://service.sap.com/sap/support/notes/2041490
Apparently SAP is still analyzing it.
Suggestion if you want to speed the analysis up: reach out to your commercial contact in SAP.
4) Regarding your statement about the time it takes for the analysis & delivery to take place.
As an SAP customer, you have all the right to complain about the service level you're getting, it's just that, having been on the other side of the table, I know some facts that sometimes may be taken for granted. For example, SAP do not have infinite maintenance resources. I do understand that all customers pay maintenance and need to have their demands addressed, but SAP does not have a bench of developers available for whenever a new demand appears. If there is a new demand, they need to estimate the efforts and accommodate it into the development resource planning.
5) From a legal perspective, there is a difference between Legal Change and New Legal Requirement. The latter, if differing too much from the initial purpose of the acquired software, might not necessarily be required by the Software provider to be fulfilled within the maintenance scope. I'm not saying that it's the case for this Mexican requirement, I'm just saying there is this possibility, generally.
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Best,
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Thanks a lot for reading and replying.

Hi Syed,
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http://wiki.scn.sap.com/wiki/display/ERPFI/NewGL+Migration+Scenarios
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Regards,
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SAP Support for Pay Service?

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