SAP Support from SAP

Hello,
I have SAP Solution Manager with working SAPOSS and SAP Router connection (to SAPSERV3) and need support from SAP.
Therefore I created the SAP Message, opened the system and created the appropriated user
Unfortunately it is not possible to log in to the SAP system.
My question:
How can the SAP R/3 Support connection could be established and tested?
Thank you very much!
regards,
Thom

Hi
For more information tryout these links you would be able to understand:
http://service.sap.com/upgrade
http://service.sap.com/upgradeservices

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