SAP Support Portal - How to add my SAP xMII license in this enviromment?

Hi All,
The correct way to get support from SAP is in the SAP Support Portal (http://service.sap.com/support). I can serch SAP Notes, tutorials, help guides, and a lot of things with my SAP Personal ID.
To leave Messanges (SAP Support Portal->Problem Solving->Customer Messanges), I need a System in my profile, but when I try to put him, there are no options, only for "tradicionals" SAP Systems.
I call the Suppor Call Center in Brazil, but none know how to help me.
What I have to do? What is the correct way to leave messages about our problems and problems from our customers?
Thanks for any help...
Vinicius
Konitech/Neoris - Brasil

Hello Vinicius,
You need to get the guys in Exton to help you with this. We developed a workaround for the Support System - since you don't actually register an xMII license it works a little differently. Give the guys in Exton a call and they should be able to help.
Thanks,
Joe Montagna

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VPN = 216.253.195.170
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SAPRouter is on a Windows 2008 server OS using VPN. Attached is our saprouttab file.
Also attached is a trace.out file, and dev_rout file.
Here are the firewall ACLs:
access-list Outside extended permit ip host 216.253.195.169 host 147.204.100.142
access-list Outside extended permit ip host 147.204.2.5 host 216.253.195.169
access-list Outside extended permit ip host 216.169.212.169 host 147.204.100.142
access-list Outside extended permit ip host 194.117.106.129 any
access-list Outside extended permit ip any host 194.117.106.129
access-list Outside extended permit ip host 194.117.106.128 any
access-list Outside extended permit ip host 216.253.195.169 194.117.106.128 255.255.255.252
access-list Outside extended permit ip host 194.117.106.128 host 216.253.195.169
access-list Outside extended permit ip 194.117.106.128 255.255.255.252 host 216.253.195.169
access-list Outside extended permit ip host 194.117.106.129 host 216.253.195.169
access-list Outside extended permit ip host 216.169.212.169 194.117.106.128 255.255.255.252
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IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway      Interface Metric
          0.0.0.0          0.0.0.0        10.5.0.1      10.5.0.222    266
        10.5.0.0    255.255.255.0        On-link        10.5.0.222    266
      10.5.0.222 255.255.255.255        On-link        10.5.0.222    266
      10.5.0.255 255.255.255.255        On-link        10.5.0.222    266
        127.0.0.0        255.0.0.0        On-link        127.0.0.1    306
        127.0.0.1 255.255.255.255        On-link        127.0.0.1    306
127.255.255.255 255.255.255.255        On-link        127.0.0.1    306
194.117.106.128 255.255.255.252 216.253.195.170 216.253.195.169    21
216.253.195.168 255.255.255.248        On-link 216.253.195.169    276
216.253.195.169 255.255.255.255        On-link 216.253.195.169    276
216.253.195.175 255.255.255.255        On-link 216.253.195.169    276
        224.0.0.0        240.0.0.0        On-link        127.0.0.1    306
        224.0.0.0        240.0.0.0        On-link        10.5.0.222    266
        224.0.0.0        240.0.0.0        On-link 216.253.195.169    276
255.255.255.255 255.255.255.255        On-link        127.0.0.1    306
255.255.255.255 255.255.255.255        On-link        10.5.0.222    266
255.255.255.255 255.255.255.255        On-link 216.253.195.169    276
===========================================================================
Persistent Routes:
Network Address          Netmask Gateway Address Metric
194.117.106.128 255.255.255.252 216.253.195.170      1
          0.0.0.0          0.0.0.0        10.5.0.1 Default
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6 IKE Peer: 194.39.131.167
    Type    : L2L            Role    : initiator
    Rekey : no              State : MM_ACTIVE
show ipsec sa peer 194.39.131.167
peer address: 194.39.131.167
    Crypto map tag: cryptomap1, seq num: 15, local addr: 216.253.195.170
      access-list encrypt_123_to_SAP extended permit ip host 216.253.195.169 194.117.106.128 255.255.255.252
      local ident (addr/mask/prot/port): (216.253.195.169/255.255.255.255/0/0)
      remote ident (addr/mask/prot/port): (194.117.106.128/255.255.255.252/0/0)
      current_peer: 194.39.131.167
      #pkts encaps: 459156, #pkts encrypt: 459156, #pkts digest: 459156
      #pkts decaps: 65825, #pkts decrypt: 65825, #pkts verify: 65825
      #pkts compressed: 0, #pkts decompressed: 0
      #pkts not compressed: 459156, #pkts comp failed: 0, #pkts decomp failed: 0
      #pre-frag successes: 0, #pre-frag failures: 0, #fragments created: 0
      #PMTUs sent: 0, #PMTUs rcvd: 0, #decapsulated frgs needing reassembly: 0
      #send errors: 0, #recv errors: 0
      local crypto endpt.: 216.253.195.170, remote crypto endpt.: 194.39.131.167
      path mtu 1500, ipsec overhead 58, media mtu 1500
      current outbound spi: 90CB4EA0
      current inbound spi : 769BBB0D
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      spi: 0x769BBB0D (1989917453)
        transform: esp-3des esp-md5-hmac no compression
        in use settings ={L2L, Tunnel, }
        slot: 0, conn_id: 20480, crypto-map: cryptomap1
        sa timing: remaining key lifetime (kB/sec): (4373965/4063)
        IV size: 8 bytes
        replay detection support: Y
        Anti replay bitmap:
          0xFFFFFFFF 0xFFFFFFFF
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      spi: 0x90CB4EA0 (2429243040)
        transform: esp-3des esp-md5-hmac no compression
        in use settings ={L2L, Tunnel, }
        slot: 0, conn_id: 20480, crypto-map: cryptomap1
        sa timing: remaining key lifetime (kB/sec): (4373954/4063)
        IV size: 8 bytes
        replay detection support: Y
        Anti replay bitmap:
          0x00000000 0x00000001
Again, any help and suggestions is greatly appreciated.
Thanks,
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HI Brent ,
I see your problem is critical !!!!
But you can have a net viewer session with SAP .
Its simple and effective way of analysing issue in run time .
SAP SMP Netviewer Instructions DE - YouTube
Netviewer
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Regards,
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SAP Support Portal - How to add my SAP xMII license in this enviromment?

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