SAP TEM Error with Manual Output of Correspondence for Prebookings

Hi All
This is the first time I've posted a question so apologies if I'm in the wrong place and also my knowledge/experience of SAP TEM is very limited so please excuse my ignorance.
There appears to be a problem when using the MS Word (standard letter) push button in transaction PSV1 for course pre-booking correspondence.
I am advised that the functionality should be exactly the same as for firm course booking correspondence but I cannot find any documentation to this effect.
SAP system in place: ECC5
Scenario:
Person is pre-booked on a Business Event and we want to send correspondence to this effect.
Actions performed:
1.     Go to transaction PSV1
2.     Select the line containing the relevant Business Event Type (title only)
3.     Select u2018Attendanceu2019 u2018Correspondenceu2019 u2018Manual Outputu2019 from top menu bar
                     (pop-up box u2018LFC/notif.abbr (1)u2019 is displayed giving choices)
4.     Double click relevant entry
                     (screen u2018Business Event Notifications: Recipient Listu2019 appears)
5.     Select relevant person
6.     Press u2018MS Word (standard letter)u2019 button.
Upon executing step 6 the message u2018Error when generating the data table (standard letter) Message no. PV069u2019 is displayed at the bottom of the screen.
When carrying out the same actions above but selecting the line containing specific date with booked persons for the Business Event Type, at step 3 the pop-up box u2018LFC/notif.abbr (2)u2019 is displayed (note the change in number from (1) to (2). Then upon pressing u2018MS Word (standard letter)u2019 button pop-up box u2018MS Word settingsu2019 is displayed and full process can be performed.
Please could someone advise if they have any knowledge in this area and what actions need to be taken in order to resolve the PV069 error message.
I have trawled various areas within the IMG but due to my lack of knowledge of SAP TEM I am at a loss to find anything other than ABAP programming type stuff (way out of my knowledge area at the moment!)
Any help would be very much appreciatedu2026thanks in advance.
Regards
Sharon

welcome to SCN you'r in the right Forum

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