SAP Utilities - service order

Hi all,
1.how to create a Service order, Disconnection, Reconnection and Maintenance orders in SAP Utilities.
plz give me the navigation path.
regards.
suki

Hi,
All these orders can be created using Tcode = IW33. But for Disconnection, Reconnection orders you should like your orders to disconnection document (EC85).
Thanks,
Durgesh.

Similar Messages

Unable to view Spare Part Components in SAP CRM Service Order

Hello All,
We are implementing CRM 7.0 Ehp 2.0
As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product Proposal functionality in SAP CRM
SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
However in our case we are not able to achieve the desired results.
Following configurations are done
1) The BOM is replicated from ECC to CRM the same can be viewed in commpr01
Material 4561 is the main product and 4562 is the component
2) The item category for the main product is YRVS where the customization for structure scope is done
3) For the Product Proposal customization's, I have created a new method schema
4) The transaction type and the sales org are assigned to the method schema
5) However now when I am creating the service order, I enter the sold to party, the product id
6) Next I go to the line item to click on product proposal.
7) The system issues the below message
Please advice if I am missing on any configurations.
Kind Regards
Atul

Hi Raghavendra,
Thanks for your reply, appreciate the same, I have now added the relationship objects as per your post above in comm_hierarchy for the particular category
Now in the product master , I am now able to view the tabs(screen shot attached)
Next I create my BOM in ECC with BOM Usage 5 and save the same
Next I run the initial download for the adaptor object BOM in SAP CRM
When I check in commpr01 for the material 4561 the component and the main material have not come.
Can you please advice further.
Kind Regards
Atul

SAP retail service orders

Can you please explain the process flow in SAP retail specific service orders? When do we close the service order? How do we receive the notification after the service is carried out?
Franc

Hi Tom Francis,
You can create Service Purchase Order using with Article code or without Article code using transaction code ME21N.
Your line item category should be "D" i.e. Service.
Using ML81N transaction code, you can enter Service Entry Sheet.
Bye,
Muralidhara

Sap Sd service order

Dear Sir,
How to configure service order in sap sd from start to end.
please guide me.
thanks in advance
Regds,
Chetan

Welcome to the forum. As a new member, I would like to inform you that there are certain rules and regulations applicable to this forum which you can find to your right screen where it has also been indicated that posting basic / repeated query is not allowed. Please search in this forum or Google it with the same text, so that you will find many threads discussed on the same topic. Take the inputs from there and update still if you are not able to resolve. Meanwhile, this thread would be locked.
G. Lakshmipathi

Difference between ICSS service request and stanadard service order srvo

Hi All,
Is there any difference between ICSS servicerequest and standard service order srvo. can i use SRVO directly in ICSS instead of ICSS service request.
Please provide some inputs.
Thanks,
Priya

Hi Priya,
Yes, there are differences (major) between the ICSS Service Request and a standard CRM Service Order.
A service request in ICSS is basically a query to ask for a specific service when they cannot resolve the problem on-line using other tools such as FAQ's or the solution search. Service requests can be linked to both registered and non-registered products and installed bases. Contracts that cover the requested service will be searched for and warranties can be validated as well. Appointment scheduling for a requested service can be set up as well.
That is about the extent.
True end-to-end service order processing is realized only in the CRM Service Order. Here you can plan the service, execute and bill for a service. You can maintain items (which cannot be done in a service request) such as spare parts, triggering of availability checks, pricing, credit checks, etc... The system will create a sales order for sales related items, thus executing on order to cash back-end business processes.
As you can see they are very different.
ICSS does not support true SAP CRM service order processing thus you cannot use this standard order type in ICSS.
Deb

Errors CRM Service Order - ECC CO posting

We have created a SAP CRM Service Order ( Copy of SRVO) transaction in CRM 7.0, on release of the service order we are getting the following error .
An error occurred in system ZDEY240 during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
u2022     Errors in prerequisite object Transaction 8000000187 (Notification E IAOM 026)
u2022     Profit center for CRM integration not found (Notification E KECRMPCA 001)
u2022     Error occurred during determination of profit center (Notification E IAOM 039)
u2022     Error occurred during creation of internal order (Notification E IAOM 018)
If any one has a good idea on how to resolve this please let us know.
Posted by Piyush Gandhi
Mobile : 7176505770

Hi Chetan
Greetings
Thanks for your email.
Ref is made to the issue.
I am aware of the CRM - ECC CO integration configuration , we have performed all the settings, I was refering to the error log in particular
Which States:
An error occurred in system ZDEY240 during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
u2022     Errors in prerequisite object Transaction 8000000187 (Notification E IAOM 026)
u2022     Profit center for CRM integration not found (Notification E KECRMPCA 001)
u2022     Error occurred during determination of profit center (Notification E IAOM 039)
u2022     Error occurred during creation of internal order (Notification E IAOM 018)
If you noticed there are serval log associated with this error , If any one know exactly what would be the reson which caused this error logs. We have checked all profit center , ecc service materials , Org Data config and found to be OK. Still the error persists.
Need help to resolve this error.
Regards
Thanks
Piyush Gandhi

SAP Utilities Customers E-Services (SAP-UCES) - Documentation?

Hi,
I am trying to find SAP Help or full implimentation documentation for SAP Utilities Customers E-Services.
Can someone please assist?
Thanks,
Adriaan

Check this link:
https://websmp106.sap-ag.de/utilities
SAP for Utilities->SAP for Utilities - Product Information->SAP for Utilities - Product Information->UCES Documentation.
Regards,
Siva

Availability check in service order quotation in SAP CRM

Hello Experts,
I am trying to establish an availability check for service order quotations in CRM
Could somebody please guide me through the steps to solve this problem.
Thanks in advance,
Itisha

Hello
For quotations, only an availability information is triggered and that shows only confirmation when creating but not after
save. You can find the logic in our standard function module CRM_CONFIRM_DEL_T_SCHEDLIN_EC
You can also find information in [ online documentation|http://help.sap.com/saphelp_crm70/helpdata/en/45/b67bba228747f5e10000000a114a6b/frameset.htm]
Regards
Joaquin

SAP EAM Work Order 1.0 and SAP Field Service 1.0

Hi All,
Related to these two new applications launched recently by SAP, taking advantage of the fusion between SAP and Sybase (SAP EAM Work Order 1.0 and SAP Field Service 1.0), someone already implemented some of these new features in mobile?
If someone did, may share some information regarding these new features?
Best regards,
Rogério Reis
Someone can help?
Edited by: Rogério Reis on Dec 12, 2011 11:33 AM

Hi,
Please review the link below
http://news.techworld.com/mobile-wireless/3280507/sap-announces-new-push-into-mobile-applications/
Regards
Carlos

Hi i need help sap r/3 service order configuration in detail plz

hi
my client has agency business for i need configuration step by step. i need information on service orders how to configure it

If you haven't already done so then try the troubleshooting for that error code on this page : Apple software on Windows: May see performance issues and blank iTunes Store
Or there is this which appears to have worked for a number of people : error iTunes Store : 0x80090318 (the solution).

Service order and maintenence order

Hi all,
1.how to create a Service order, Disconnection, Reconnection and Maintenance orders in SAP Utilities.
plz give me the navigation path.
regards.
suki

Hi,
All these orders can be created using Tcode = IW33. But for Disconnection, Reconnection orders you should like your orders to disconnection document (EC85).
Thanks,
Durgesh.

Creation of Sales Order from Service Order

Hi All,
I am usind BADI Workorder_update and method at_save to create a Sales Order while saving the Service Order.
I have created the ZBAPISALESORDER_CREATEFROMDAT2 which is a copy of BAPI_SALESORDER_CREATEFROMDAT2(Since order type was ZDR).
I have written the following stmt for Debt Memo.
            BUSINESS_OBJECT         = 'BUS2096'              " Debit Memo
This BAPI is working fine and giving the Sales Order Number as a pop-up for information.
But now, the problem is coming with Service Order Creation (In the transaction IW31). It is giving short dump while saving the service order after creating the sales order.
I have checked in the standard code of Service Order. Dump is coming at
Include : LCOZFU64
Function Module:CO_ZF_PROJECT_BUDGET_CHECK
Line : 258
IF caufvdg-netzkont IS INITIAL.
          CALL FUNCTION 'STATUS_CHECK'
            EXPORTING
              objnr             = caufvdg-objnr
              status            = stk_vkt
            EXCEPTIONS
              object_not_found = 01
              status_not_active = 02.
          subrc = sy-subrc.
        ELSE.
        ...ansonsten kann man das an NETZKONT erkennen!
          IF caufvdg-netzkont EQ con_kont_kopf.
            subrc = 02.                "kopfkontiert
          ELSE.
            subrc = 00.                "vorgangskontiert
          ENDIF.
        ENDIF.
With my code of BAPI, it is returning sy-subrc = 01 (Object not found).
Without my code of BAPI (Standard code of IW31), it is returning sy-subrc = 02 (status not active) which is the right one.
Kindly help me in this regard.
Regards,
Priyanka Vasudeva.

Hi,
There are various scenarios to support end to end work managmenet process in IS-U find attached detail document at link below.
[http://help.sap.com/saphelp_utilities472/helpdata/en/6a/1a6c35a018d041e10000009b38f839/frameset.htm]
Scenario A describes process of creating sales order based on service order.

How to get CRM service order data in R/3

Hi,
I want to retrieve service order data from CRM system to R/3, is there any FM for this. Please help as i am new to CRM
Thanks
Bobby

Hi Bobby,
It is very much possible to upload CRM service orders to SAP R/3 or SAP ECC via standard CRM middleware.
Please refer to the below SAP help document for complete list of configuration activities for service order upload.
http://help.sap.com/saphelp_crm50/helpdata/en/f0/5d583c65399965e10000000a114084/frameset.htm
<b>Do not forget to reward if it helps</b>
Regards,
Paul Kondaveeti

Error in consuming a (simple) SAP web service

Hello,
I am trying to write a simple web service client for this web service:
WSDL: http://xi.esworkplace.sap.com:50200/ClassificationService/CS?wsdl
Endpoint: http://xi.esworkplace.sap.com:50200/ClassificationService/CS?style=document
When calling the operation getAllClassificationSystems(1, 1, 1, 1) I get the following error:
An error occurred invoking the specified method.
; nested exception is:
     org.xml.sax.SAXException: Invalid element in api_v1.classification.sap.com.ClassificationSystemList - actualCount
I tested the web service with JCows Generic Web Service Client (http://www.jcows.org/?page=4⟨=de). I also get a similar error when using the Web Service Client Wizard of WebSphere Integration Developer.
As I can see with TCPmonitor, from the endpoint I receive a meaningful SOAP response like this one:
SOAP response:
<SOAP-ENV:Envelope xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<SOAP-ENV:Header>
<wsse:Security xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity- secext-1.0.xsd">
<wsu:Timestamp xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-u tility-1.0.xsd">
<wsu:Created>2007-05-16T13:10:10Z</wsu:Created>
<wsu:Expires>2007-05-16T13:10:40Z</wsu:Expires>
</wsu:Timestamp>
</wsse:Security>
</SOAP-ENV:Header>
<SOAP-ENV:Body>
<ns1:ClassificationSystemList version="10736" xmlns:rn0="http://schemas.xmlsoap.org/soap/encoding/" xmlns:rn1="java:sap/standard" xmlns:rn2="urn:uddi-org:vscache_v3" xmlns:rn3="urn:java/lang" xmlns:rn5="urn:uddi-org:api_v3" xmlns:rn4="urn:com.sap.classification.transport" xmlns:ns1="urn:com.sap.classification:api_v1">
<ns1:listDesc>
<ns1:actualCount>9</ns1:actualCount>
<ns1:includedCount>1</ns1:includedCount>
<ns1:listHead>1</ns1:listHead>
</ns1:listDesc>
<ns1:ClassificationSystem valuesVersion="12">
<ns1:id>uddi:uddi.sap.com:categorization:business-object</ns1:id>
<ns1:name>Business object</ns1:name>
<ns1:description>The SAP business object UDDI category system and SR classification system. Business objects are part of the Enterprise Service Architecture meta-model.</ns1:description>
<ns1:type>FLAT</ns1:type>
<ns1:isPredifined>true</ns1:isPredifined>
<ns1:readOnly>false</ns1:readOnly>
<ns1:onlyOnce>false</ns1:onlyOnce>
<ns1:mustHaveDesc>false</ns1:mustHaveDesc>
<ns1:normalizeCodes>false</ns1:normalizeCodes>
<ns1:mTimeCustModService>true</ns1:mTimeCustModService>
<ns1:mTimeSapModService>true</ns1:mTimeSapModService>
<ns1:ideCusModService>true</ns1:ideCusModService>
<ns1:ideCustPrgService>true</ns1:ideCustPrgService>
<ns1:ideSapModService>true</ns1:ideSapModService>
<ns1:ideSapPrgService>true</ns1:ideSapPrgService>
</ns1:ClassificationSystem>
</ns1:ClassificationSystemList>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
This is how the submitted SOAP request looks like:
SOAP request:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soapenv:Body>
<getAllClassificationSystems xmlns="urn:com.sap.classification:api_v1">
<listHead xsi:type="xsd:int">1</listHead>
<maxRows xsi:type="xsd:int">1</maxRows>
<version xsi:type="xsd:long">1</version>
<sortType xsi:type="xsd:int">1</sortType>
</getAllClassificationSystems>
</soapenv:Body>
</soapenv:Envelope>
But the problem is meet when the client tries to deserialize the received SOAP response. The error message in WID looks like this:
Error message:
WebServicesFault
faultCode: hxxp://schemas.xmlsoap.org/soap/envelope/ Server.generalException
faultString: org.xml.sax.SAXException: WSWS3047E: Error: Cannot deserialize element actualCount of bean classification.api_v1.sap.com.ClassificationSystemList_Type.
Child element actualCount does not belong in namespace urn:com.sap.classification:api_v1.
Most likely, a third-party web services platform has sent an incorrect SOAP message.
faultActor: null
faultDetail:
org.xml.sax.SAXException: WSWS3047E: Error: Cannot deserialize element actualCount of bean classification.api_v1.sap.com.ClassificationSystemList_Type.
Child element actualCount does not belong in namespace urn:com.sap.classification:api_v1.
Most likely, a third-party web services platform has sent an incorrect SOAP message.
     at com.ibm.ws.webservices.engine.WebServicesFault.makeFault(WebServicesFault.java: 203)
     at com.ibm.ws.webservices.engine.SOAPPart._getSOAPEnvelope(SOAPPart.java:1055)
     at com.ibm.ws.webservices.engine.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:605)
     at com.ibm.ws.webservices.engine.Message.getSOAPEnvelope(Message.java:461)
     at com.ibm.ws.webservices.engine.handlers.jaxrpc.JAXRPCSOAPHandler.checkSOAPSemant ics(JAXRPCSOAPHandler.java:298)
     at com.ibm.ws.webservices.engine.handlers.jaxrpc.JAXRPCSOAPHandler.access$000(JAXR PCSOAPHandler.java:75)
     at com.ibm.ws.webservices.engine.handlers.jaxrpc.JAXRPCSOAPHandler$2.invoke(JAXRPC SOAPHandler.java:173)
     at com.ibm.ws.webservices.engine.PivotHandlerWrapper.invoke(PivotHandlerWrapper.ja va:329)
     at com.ibm.ws.webservices.engine.WebServicesEngine.invoke(WebServicesEngine.java:2 83)
     at com.ibm.ws.webservices.engine.client.Connection.invokeEngine(Connection.java:79 8)
     at com.ibm.ws.webservices.engine.client.Connection.invoke(Connection.java:693)
     at com.ibm.ws.webservices.engine.client.Connection.invoke(Connection.java:644)
     at com.ibm.ws.webservices.engine.client.Connection.invoke(Connection.java:472)
     at com.ibm.ws.webservices.engine.client.Stub$Invoke.invoke(Stub.java:818)
     at ClassificationServiceWsd.CSBindingStub.getAllClassificationSystems(CSBindingStu b.java:127)
     at ClassificationServiceWsd.ClassificationServiceViProxy.getAllClassificationSyste ms(ClassificationServiceViProxy.java:64)
     at temp.CsReader3.main(CsReader3.java:42)
Caused by: org.xml.sax.SAXException: WSWS3047E: Error: Cannot deserialize element actualCount of bean classification.api_v1.sap.com.ClassificationSystemList_Type.
Child element actualCount does not belong in namespace urn:com.sap.classification:api_v1.
Most likely, a third-party web services platform has sent an incorrect SOAP message.
     at com.ibm.ws.webservices.engine.encoding.ser.BeanDeserializer.onStartChild(BeanDe serializer.java:359)
     at com.ibm.ws.webservices.engine.events.DEventProcessor.onSimpleChild(DEventProces sor.java:240)
     at com.ibm.ws.webservices.engine.encoding.ser.BeanDeserializer.onSimpleChild(BeanD eserializer.java:576)
     at com.ibm.ws.webservices.engine.events.P2DConverter.flush(P2DConverter.java:767)< br>     at com.ibm.ws.webservices.engine.events.P2DConverter.endElement(P2DConverter.java: 410)
     at sax.SAX2DocumentEntityParserBase.endElementAction(Unknown Source)
     at util.DocumentEntityParserBase.endElementEvent(Unknown Source)
     at com.ibm.xml.b2b.scan.latin.LatinWFCDocumentScanner.scanEndElement(Unknown Source)
     at com.ibm.xml.b2b.scan.latin.LatinWFCDocumentScanner.scanContent(Unknown Source)
     at com.ibm.xml.b2b.scan.latin.LatinWFCDocumentScanner.scanDocument(Unknown Source)
     at sax.latin.LatinWFCSAX2DocumentEntityParser.scanDocument(Unknown Source)
     at util.DocumentEntityParserBase.parse(Unknown Source)
     at sax.SAX2DocumentEntityParserBase.parseEntity(Unknown Source)
     at sax.SAX2DocumentEntityParserBase.parse(Unknown Source)
     at javax.xml.parsers.SAXParser.parse(Unknown Source)
     at com.ibm.ws.webservices.engine.utils.WebServicesParser.parse(WebServicesParser.j ava:274)
     at com.ibm.ws.webservices.engine.encoding.DeserializationContextImpl.parse(Deseria lizationContextImpl.java:268)
     at com.ibm.ws.webservices.engine.SOAPPart._getSOAPEnvelope(SOAPPart.java:1029)
     ... 15 more
Are the generated proxies for the web service client erronous, and thus a problem with Axis WSDL2Java tooling exists?
Or is there a mismatch between WSDL and SOAP response concerning encoding style or namespaces, or other...
Thanks for some hints!

I should have included a possible work-around: modify
the WSDL to match with the wire format if you don't
have access to the remote service.
<xs:element name="ClassificationSystemList">
<xs:complexType>
<xs:sequence>
<xs:element name="listDesc"
type="tns:ListDescription"
nillable="true"
minOccurs="0"/>
<xs:element name="ClassificationSystem"
maxOccurs="unbounded"
minOccurs="0"
type="tns:ClassificationSystem"
nillable="true"/>
<xs:attribute name="version" type="xs:long"
use="required"/>
<xs:sequence>
<xs:element name="Response"
type="tns:ClassificationSystemList"
nillable="true"/>
>
-->
</xs:complexType>
xs:element>
...Hope it helps,
-Ericerajkovi,
thanks for your suggestion. Since I have no access to the remote service I have modified the WSDL file, as you suggested.
But now I am encountering another error when invoking the operation:
WebServicesFault
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Client
faultString: No operation found using soap keys [], [getAllClassificationSystems]. InterfaceMapping Object class: com.sap.engine.services.webservices.espbase.mappings.InterfaceMapping mappings: {BindingType=Soap, InterfaceMappingID=sap.com/tc~classificationService_ClassificationService_CSPort}.
faultActor: null
faultDetail:
     com.sap.engine.services.webservices.espbase.server.additions.exceptions.ProcessException: No operation found using soap keys [], [getAllClassificationSystems]. InterfaceMapping Object class: com.sap.engine.services.webservices.espbase.mappings.InterfaceMapping mappings: {BindingType=Soap, InterfaceMappingID=sap.com/tc~classificationService_ClassificationService_CSPort}.
No operation found using soap keys [], [getAllClassificationSystems]. InterfaceMapping Object class: com.sap.engine.services.webservices.espbase.mappings.InterfaceMapping mappings: {BindingType=Soap, InterfaceMappingID=sap.com/tc~classificationService_ClassificationService_CSPort}.
     at com.ibm.ws.webservices.engine.WebServicesFault.makeUserFault(WebServicesFault.java:218)
     at com.ibm.ws.webservices.engine.xmlsoap.builders.WebServicesFaultProcessor.createFault(WebServicesFaultProcessor.java:411)
     at com.ibm.ws.webservices.engine.xmlsoap.SOAPFault.getFault(SOAPFault.java:486)
...I noticed that the generated SOAP request now has also changed. The getAllClassificationSystems element is now wrapped with an additional getAllClassificationSystems element. So the web service endpoint is not able to understand the message.
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
   <soapenv:Header/>
   <soapenv:Body>
      <getAllClassificationSystems>
         <p970:getAllClassificationSystems xmlns:p970="urn:com.sap.classification:api_v1">
            <p970:listHead>1</p970:listHead>
            <p970:maxRows>10</p970:maxRows>
            <p970:version>1</p970:version>
            <p970:sortType>1</p970:sortType>
         </p970:getAllClassificationSystems>
      </getAllClassificationSystems>
   </soapenv:Body></soapenv:Envelope>The generated proxies by WSDL2Java are now different. Previously I invoked the operation in this way:
proxy.getAllClassificationSystems(new Integer(1), new Integer(1), new Long(1), new Integer(1));Now I must invoke it so:
GetAllClassificationSystems gas = new GetAllClassificationSystems();
        gas.setListHead(new Integer(1));
        gas.setMaxRows(new Integer(10));
        gas.setSortType(new Integer(1));
        gas.setVersion(new Long(1));
        proxy.getAllClassificationSystems(gas);Is there a possbility to configure Axis WSDL2Java in order to create the previous SOAP message or is another change to the WSDL required?

Com.sap.engine.services.dbpool.exceptions.BaseResourceException:

Hi
Jcontrol.exe is stopped. I checked in server0 log file.
Caused by: com.sap.engine.services.dbpool.exceptions.BaseResourceException: SQLException thrown by the physical connection:
Caused by: com.ibm.db2.jcc.b.DisconnectException: [ibm][db2][jcc][t4][2043][11550] Exception java.net.ConnectException: Error opening socket to server
Caused by: java.net.ConnectException: Connection refused: connectCommunication API being used: SOCKETS. Location where the error was detected: T4Agent.sendRequest().
Communication function detecting the error: OutputStream.flush(). Protocol specific error codes Software caused connection abort: socket write error, *, 0. Message: Software caused connection abort: socket write error
com.sap.caf.eu.gp.mail.cf.core.exceptionhandling.MailCFExceptionHandler.throwMailCFRuntimeException(MailCFExceptionHandler.java:92)
#1.5 #0022198E9491001F000000130000390C00046999A2B0692D#1242008487314#com.sap.jms##com.sap.jms####n/a##6e72d7203dd211decd7d0022198e9491#SAPEngine_System_Thread[impl:5]_90##0#0#Error#1#/System/Server#Plain#JMSServerContainer.onServiceJoin##Configuration problem occurred while accessing JMS configuration resources.#
#1.5 #0022198E9491008E000000010000390C00046999A5B43D17#1242008537907#com.sap.sql.jdbc.direct.DirectPreparedStatement##com.sap.sql.jdbc.direct.DirectPreparedStatement#Guest#0##n/a##8c9ab8303dd211de99680022198e9491#SAPEngine_Application_Thread[impl:3]_2##0#0#Error#1#/System/Database/sql/jdbc/direct#Java#com.sap.sql_0003##SQL error occurred on connection apsgdc01hwebd:BPE:SAPBPEDB: code=-4,499, state="null", message="[ibm][db2][jcc][t4][2030][11211] A communication error has been detected. Communication protocol being used: TCP/IP.
Communication API being used: SOCKETS. Location where the error was detected: T4Agent.sendRequest().
Communication function detecting the error: OutputStream.flush(). Protocol specific error codes Software caused connection abort: socket write error, *, 0. Message: Software caused connection abort: socket write error";
SQL statement is "SELECT "RESEND_INFO_UUID","SENT_MAIL_UUID","RI_START_TIME","RI_DELAY" FROM "CAF_GP_RESEND_INFO" ORDER BY 4".
[EXCEPTION]
#6#-4499#<null>#[ibm][db2][jcc][t4][2030][11211] A communication error has been detected. Communication protocol being used: TCP/IP.
Communication API being used: SOCKETS. Location where the error was detected: T4Agent.sendRequest().
Communication function detecting the error: OutputStream.flush(). Protocol specific error codes Software caused connection abort: socket write error, *, 0. Message: Software caused connection abort: socket write error#apsgdc01hwebd:BPE:SAPBPEDB#SELECT "RESEND_INFO_UUID","SENT_MAIL_UUID","RI_START_TIME","RI_DELAY" FROM "CAF_GP_RESEND_INFO" ORDER BY 4#com.ibm.db2.jcc.b.DisconnectException: [ibm][db2][jcc][t4][2030][11211] A communication error has been detected. Communication protocol being used: TCP/IP.
Communication API being used: SOCKETS. Location where the error was detected: T4Agent.sendRequest().
Communication function detecting the error: OutputStream.flush(). Protocol specific error codes Software caused connection abort: socket write error, *, 0. Message: Software caused connection abort: socket write error
Regards
Rao

Hi, Please let me know if you managed to solve the problem.. We are facing the same issue
Regards
PN

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