SAP Work Manager 6.0 - Creating notification on mobile device (customizing the default Start and End date)

Dear all,
When I create a notification in SAP Work Manager 6.0, the notification gets created in the back-end with Start Date equal to Current Date + 1 day and End Date equal to Current Date + 3 days.
Can you advise where I can customize this behaviour, so that the Start Date is for example equal to the Current Date and End Date being 14 days in the future? Is this something that would need to be configured in Agentry Editor or within the ABAP stack?
Many thanks for your support.
Pavel
Tags edited by: Michael Appleby

Hi Jason,
We went this route and identified the initial values, and tried to modify those.
No impact though, as if those values are being overwritten elsewhere (whatever value we set, no change on the backend).
Please see the attachments with screenshots of Agentry Editor.
Many thanks.
Pavel

Similar Messages

SAP CRM Tables and Fields for Contract start and End dates

Hi Experts,
Please Provide me SAP CRM Tables and Field names for the below.
SAP CRM Contracts start date and End date
SAP CRM Conditions(PROO, K007 etc....) records start and End Date.
Thanks and Regards,
Teja

correction
10 Replies Latest reply: 24 May, 2013 8:38 AM by nishant Vasudev
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SAP CRM Tables and Fields for Contract start and End dates
This question has been Answered.
Teja Dhar 12 Oct, 2009 8:03 PM
Currently Being Moderated
Hi Experts,
Please Provide me SAP CRM Tables and Field names for the below.
SAP CRM Contracts start date and End date
SAP CRM Conditions(PROO, K007 etc....) records start and End Date.
Thanks and Regards,
Teja
Correct Answer by Sreekantha Gorla on Oct 22, 2009 8:22 PM
Hi,
dates will be stores in the table 'SCAPPTSEG'.
I double checked it. This table stores all the date types of one order transactions...
The relationship is as follows..
CRMD_ORDERADM_H- guid = crmd_link-guid_hi
crmd_link-guid_set = SCAPPTSEG-APPL_GUID.
Thanks and regards,
Sreekanth
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Re: SAP CRM Tables and Fields for Contract start and End dates
Robert Jesionowski 14 Oct, 2009 2:23 PM (in response to Teja Dhar)
Currently Being Moderated
    Hi,
you should try with FM: CRM_DATES_READ_SINGLE_OB or CRM_DATES_READ_DB.
There is something in table SCAPPT and SCGENAPPT.
Regards, R
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Re: SAP CRM Tables and Fields for Contract start and End dates
Teja Dhar 22 Oct, 2009 5:30 PM (in response to Robert Jesionowski)
Currently Being Moderated
    Hi Robert,
I am not able to find contract start date and End dates in the tables SCAPPT and SCGENAPPT.
Can you suggest some relevant tables.
Best Regards,
Teja
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Re: SAP CRM Tables and Fields for Contract start and End dates
Sreekantha Gorla 22 Oct, 2009 2:35 PM (in response to Teja Dhar)
Currently Being Moderated
    Hi,
Table SCAPPTSEG stores the contract start and end dates.
Thanks,
Sreekanth
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Re: SAP CRM Tables and Fields for Contract start and End dates
Teja Dhar 22 Oct, 2009 5:32 PM (in response to Sreekantha Gorla)
Currently Being Moderated
    Hi Sreekanth,
I am not able to find contract start date and End dates in the table SCAPPTSEG.This is for appointments.
Can you suggest some relevant tables.
Best Regards,
Teja
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Correct AnswerRe: SAP CRM Tables and Fields for Contract start and End dates
Sreekantha Gorla 22 Oct, 2009 8:22 PM (in response to Teja Dhar)
Currently Being Moderated
    Hi,
dates will be stores in the table 'SCAPPTSEG'.
I double checked it. This table stores all the date types of one order transactions...
The relationship is as follows..
CRMD_ORDERADM_H- guid = crmd_link-guid_hi
crmd_link-guid_set = SCAPPTSEG-APPL_GUID.
Thanks and regards,
Sreekanth
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Re: SAP CRM Tables and Fields for Contract start and End dates
Wim Olieman 23 Oct, 2009 9:12 AM (in response to Sreekantha Gorla)
Currently Being Moderated
    Hi,
I can tell you where the pricing records are saved, replicated from ECC.
The data from ECC table Axxx (e.g. A304) is replicated to CRM table
CNCCRMPRSAPxxx (e.g. CNCCRMPRSAP304).
Here you can find fields TIMESTAMP_TO and TIMESTAMP_FROM.
About the dates: what Sreekantha Gorla stated, about table 'SCAPPTSEG' is correct.
What might help is to execute program "CRM_ORDER_READ". Here you can find
the relevant entries also.
regards,
Wim
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Re: SAP CRM Tables and Fields for Contract start and End dates
Teja Dhar 23 Oct, 2009 4:59 PM (in response to Teja Dhar)
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    Hi Experts,
Thanks a lot for your support.My problem got resolved.
Best Regards,
Teja
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Re: SAP CRM Tables and Fields for Contract start and End dates
rajesh gadamsetty 27 Nov, 2009 12:29 PM (in response to Teja Dhar)
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    Hi Teja
Please let me know how you got the dates. i got the same requirement
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Correction on above mail.
Hi Sanjay,
Can you please help me to find the contract st art date and end date fetching from the table as below
ITEM DATES:
Select guid_set from table CRMD_LINK where guid_hi              = CRMD_ORDER_I-GUID AND
                                                                          OBJTYPE_HI     = '06'
                                                                          OBJTYPE_SET = '30'.
Select * from SCAPPTSEG where APPL_GUID = guid_set.
as from the table scapptseg has some unusal fields which fields to select to get the start date and end date and on what condition and isuppose we need to convert als the same
pls suggest further on same
regards
Arora

Reduce Working Days by Emp Start and End Dates

I'm banging my head trying to get this working. The set-up:
DimResources table with various employee information including a Start and End Date.
A Calendar table with FullDate, Year, Quarter....WorkingDays (1 for working and 0 for non-working) and WorkingDayNumber (working days increased by 1, weekends are not).
Page View report with page view filters for Business, Role, Month, Week, Year.
In the calculation the denominator is total working days for the period * 8. Works great. Further reduced by any submitted time off. Again, so far so good. The part I'm having trouble with is trying to further reduce total working days by
the number of days the person wasn't available in a month, defined by the person's start or end date.
The calculated field works great when only 1 person is selected. As soon as more than 1 person is selected or the slicer is cleared, an error is thrown.
Any ideas on what is wrong or better ways to accomplish what's needed?
TotalWorkingDays2CF=CALCULATE
SUM(Calendar[WorkingDays]),
FILTER(Calendar,Calendar[WorkingDays]=1),
Calendar, DATESBETWEEN(Calendar[FullDate],SUM(DimResources[Start Date]),SUM(DimResources[End Date]))
Error:
<detail>
<ErrorCode>rsErrorExecutingCommand</ErrorCode>
<Message>Query couldn't run for dataset 'Tablix41DataSet'.</Message>
<ProductName>Power View</ProductName>
<ProductVersion>11.0.2150.3</ProductVersion>
<MoreInfo>MdxScript(Model) (10, 27) Calculation error in measure 'Calendar'[TotalWorkingDays2CF]: An invalid numeric representation of a date value was encountered.</MoreInfo>
</detail>
Dennis DeRobertis

ok, but this is not a running total but just a sub-total/grand-total
so what you can do is the following:
create two measures - first calculate the workdays per ressourcen and second use SUMX() to get the sub-/grand-total if multiple employees are selected (e.g. subgroups, groups,division, etc)
WorkdaysRessource:=CALCULATE(
COUNTROWS('Date'),
FILTER('Date',
'Date'[Date] >= CALCULATE(MIN('DimResources'[Start Date]))
&& 'Date'[Date] <= CALCULATE(MIN('DimResources'[End Date])))
Workdays:=CALCULATE:=SUMX(
'DimResources',
[WorkdaysRessource]
hth,
gerhard
Gerhard Brueckl
blogging @ http://blog.gbrueckl.at
working @ http://www.pmOne.com

Calculate the working days having the start and end dates only

Hi,
Can BIP be able to calculate the working days having the start and end dates only? It is like the NETWORKDAYS function in Excel. (i.e. excluding weekends and holidays).
Thanks.

Not out of the box.
But You could extend your BIP functions
Look at here:
http://blogs.oracle.com/xmlpublisher/2009/05/bip_by_extension.html
Based on that what you need is similar to the following Java code:
http://objectlabkit.sourceforge.net/
regards
Jorge A.

SAP Work Manager status STOPPED in SCC

Hi All,
We have installed and deployed SAP Work Manager 6.0 on SMP 2.3. In the SCC it shows the app was registered or started successfully, however the Agentry instance server status is STOPPED. The Task Manager shows the Agentry Server is running, and can actually accessed from ATE.
The problem is we can't see anything in any of the other tabs. The tab Configurations is blank and we are not able to see or maintain any settings and/or parameters. The other tabs are also blank, for example Logs is not pulling in the data from the log files. See screenshots below.
The startup.log is also noit giving me any indications or errors. See also below.
Any suggestions as to what might be wrong? And how this can be resolved?
Kind regards,
Edwin
STARTUP.LOG
09:16:47 03/27/2014: Starting server (64-bit Windows)
09:16:48 03/27/2014: Administration client command port is 60880, status port is 60881
09:16:48 03/27/2014: Looking for initial status connection...
09:16:58 03/27/2014: Event: 0, 2, Status connection not detected. Continuing startup
09:16:58 03/27/2014: Reading system ini file.
09:16:58 03/27/2014: ID: SAP Work Manager Server v6.0.0.0, Name: ???, Location: ???
09:16:58 03/27/2014: Starting log file.
09:16:58 03/27/2014: Loading message groups.
09:16:58 03/27/2014: Starting threads.
09:16:58 03/27/2014:    1 initial threads. Threads will auto-scale.
09:16:58 03/27/2014: Starting Server: Agentry v6.1.3.10212
09:16:58 03/27/2014: Event: 0, 2, System Startup
09:16:58 03/27/2014: Loading 1 front ends
09:16:58 03/27/2014: Loading front end from angelvine.dll
09:16:58 03/27/2014: ANGEL Front End: reading init files.
09:16:58 03/27/2014: Event: 17, 14, ANGEL Front End v6.1.3.10212
09:16:58 03/27/2014: Event: 0, 2, Loading the Agentry Server's public/private key for password exchanges.
09:16:58 03/27/2014: Event: 0, 2, Key pair loaded successfully.
09:16:58 03/27/2014: Starting Server Agent.
09:16:58 03/27/2014: Agentry: Starting threads.
09:16:58 03/27/2014:    1 initial threads. Threads will auto-scale.
09:16:58 03/27/2014: Agentry: Adding messages.
09:16:58 03/27/2014: Event: 1, 4, Agentry v6.1.3.10212
09:16:58 03/27/2014: Loading 1 agents
09:16:58 03/27/2014: Loading agent from ag3.dll
09:16:59 03/27/2014: Starting Server
09:16:59 03/27/2014: Server: reading ini file
09:17:00 03/27/2014: Initializing 2-HTTPXML from ag3httpxmlbe.dll
09:17:00 03/27/2014: SystemConnection-2: Reading configuration information.
09:17:00 03/27/2014: SystemConnection-2: Setting name to 'HTTP-XML Back End'.
09:17:00 03/27/2014: HTTP-XML Back End: Initialized.
09:17:00 03/27/2014: Event: 24, 4, Loaded HTTP-XML Back End (HTTPXML v6.1.3.10212) from ag3httpxmlbe.dll
09:17:00 03/27/2014: Initializing 1-Java from ag3javabe.dll
09:17:00 03/27/2014: SystemConnection-1: Reading configuration information.
09:17:00 03/27/2014: SystemConnection-1: Setting name to 'Java Back End'.
09:17:00 03/27/2014: Java Back End: Initialized.
09:17:02 03/27/2014: Java Back End: Java Virtual Machine loaded.
09:17:07 03/27/2014: Java Back End: Java Back End AJAPI version 5.0, release 6.1.3.10200
09:17:07 03/27/2014: Event: 23, 101, Java Back End: AJAPI JAR version 6.1.3.10200 does not match the version of the Agentry Server
09:17:07 03/27/2014: Java Back End: Initialized.
09:17:07 03/27/2014: Event: 23, 4, Loaded Java Back End (Java v6.1.3.10212 (JVM version 1.6.0_35, AJAPI version 5.0 build 6.1.3.10200)) from ag3javabe.dll
09:17:07 03/27/2014: Event: 20, 150, Loading Production application definitions using file "SAPWM-v1-0-0-app"
09:17:07 03/27/2014: Event: 20, 152, Loading Production application definitions for default localization
09:17:18 03/27/2014: Event: 20, 153, Finished loading Production application definitions for default localization
09:17:18 03/27/2014: Event: 20, 151, Finished loading Production application definitions using file "SAPWM-v1-0-0-app"
09:17:18 03/27/2014: HTTP-XML Back End Back End: Started
09:17:18 03/27/2014: Server: Starting threads.
09:17:18 03/27/2014:    1 initial threads. Threads will auto-scale.
09:17:19 03/27/2014: Event: 20, 4, Server v6.1.3.10212
09:17:19 03/27/2014: Starting front ends
09:17:19 03/27/2014: ANGEL Front End: Starting threads.
09:17:19 03/27/2014:    3 initial threads. Threads will auto-scale.
09:17:19 03/27/2014: ANGEL Front End: opening listen socket on port 7003
09:17:19 03/27/2014: Event: 17, 10, 0.0.0.0:7003 open
09:17:19 03/27/2014: Event: 17, 10, ANGEL Front End v6.1.3.10212
09:17:19 03/27/2014: Event: 0, 0, Old log files moved into E:\SAP\MobilePlatform\Servers\UnwiredServer\logs\com.sap.wm\Rolled\2014-03-27-091647
09:17:19 03/27/2014: Event: 0, 23, SAP Mobile Platform
09:17:19 03/27/2014: Event: 0, 2, Server startup is complete.
09:17:19 03/27/2014: Agentry Application startup complete

Hi Stephen,
We installed SP04, but we are still experiencing the same issue. We even went as far as deleting and re-deploying the app.
Again it shows the app registered successfully:
On the General tab it still shows status STOPPED:
The other tabs don't show anything, e.g. Configurations or Logs:
After restarting SMP the node completely disappears:
The Region & Language settings on the SMP server:
Any further suggestions are much appreciated.
Regards,
Edwin

SAP Work Manager setup

Hi,
We are planning to setup SAP Work manager agentry app in our environment.
What are the Add-Ons to be installed on the ERP system for the Work manager app?
Please guide.
Thanks,
Gokul.
Tags edited by: Michael Appleby

Hi Gokul,
Please check if these links might help you
For SMP 2.3
Re: Work manager with SMP 2.3
For SMP 3.0
SAP Work Manager 6.0

Notification Assignment Type Issue - SAP Work Manager 6.0

Hello Experts,
We are not able to download notifications on the device for header level work center that is assignment type = 5.
We have done the below configuration.
- added the user parameter for work center in user profile.
- changed assignment type to 5 in Notification MDO.
Same configuration is working properly in case of work orders only change is assignment type set to 8 and changed in client global value Wo.AssignmentType to 8.
There is no configuration guide available which explains notification assignment types in SAP Work Manager 6.0.
Any help would be appreciated.
Regards,
Abhishek
Tags edited by: Michael Appleby

Hi,
In the notification MDO data filter, you also need to add a filter to the WORK_CNTR field. It should be user parameter type, with value "VAP".
Also, from memory, I had to disable some other filters that were set out of the box. These were filtering out my data.
Hope that helps
Michael

Work Manager 6.0 Push Notification not working

Hi All,
I have configured Standard Work Manager 6.0 application and now I am trying to configure Work Manager 6.0 Push Notification.
I have completed all Post Installation(optional and required) which are mentioned in Standard product document.
I am getting new work order entries in /SYCLO/PSH01 and /SYCLO/PSH02. After that Agentry server is also calling /SYCLO/PM_DOPUSHWORKORDER_GET Function Module and /SMERP/CL_PM_PUSHWORKORDER_DO Class Handler.
I am getting result in final export table(ls_mdo_output_vals) of /SMERP/CL_PM_PUSHWORKORDER_DO.
My problem is still I am neither getting this work order into ATE nor push notification message.
When I went to Syclo Admin panel, status of the push notification is also NEW.
I have configured 8282 port in [HTTPXML-2] section of Agentry,ini and Syclo Config panel outbound trigger.
Kindly let me know what can be an issue?
Regards,
Mohit Verma.
Message was edited by: Michael Appleby

Mohit,
I noticed the following in your Backend-Java.log.
~~~~~~~~error 1~~~~~~~~
2014/06/27 17:37:36.947: Error in initializing the StepHandler from the ini file or SAP configurations (com.syclo.sap.component.serviceorder.stephandler.ServiceOrderRemovePushStepHandler). Please check the JavaBE.ini file. java.lang.ClassNotFoundException: com.syclo.sap.component.serviceorder.stephandler.ServiceOrderRemovePushStepHandler
~~~~~~~~end~~~~~~~~~
<-- Make sure this is corrected. For some reason your java code is not being detected during start up. Check your Java folder in the root directory of your Work Manager 6.0 to see if it can be seen.
Based on history of Support tickets the following SAP Note is mandatory to make Push work:
1. Do mandatory SAP Note: 1954444
2. Please review: 1828657 - Release strategy for the ABAP add-ons SMFND, SMERP, SMISU, and SMCRM (Make sure you installed the correct add-on - look at the spelling in detail)
3. SCN Push threads that may help: http://scn.sap.com/thread/3494003
See if any of the comment above will work for you.
4. After you tried the above and it didn't work for you to try the latest SMP 2.3 SP04 version and let us know. This is for what I can see on the logs.
~~~~~~~~Error 2: Backend-java log~~~~~~~~~
2014/06/27 17:40:35.471:             Getting Java results in the the 'WorkOrderPushForEventSteplet' step (java class com/syclo/sap/component/workorder/steplet/WorkOrderPushForEventSteplet)
2014/06/27 17:40:35.471:             : 1 lines, 0 non-printing characters, 20 total characters
The module is 'PM'
2014/06/27 17:40:35.471:             The root object is 'WorkOrder'
2014/06/27 17:40:35.471:             Trying to read results by calling getReturnData()
2014/06/27 17:40:35.471:             : 1 lines, 0 non-printing characters, 81 total characters
getReturnData() method returned null, falling back to reading _returnData field
2014/06/27 17:40:35.471:             Processing public field _returnData: Ljava/lang/Object;
2014/06/27 17:40:35.471:             _returnData is a single object: 'Ljava/lang/Object;'
2014/06/27 17:40:35.472:             Mapping public fields of Java Class 'java/lang/Object' to Agentry object 'WorkOrder'
2014/06/27 17:40:35.472:             No public field userid found in java/lang/Object for user ID, and not in per-user mode: cannot determine user for data.
~~~~~~~~~end~~~~~~~~~~~~~~~~~~
The log comment above is stating that the push is trying to be sent to the PDA/handheld but it does not know where to send it to. This is proven from your backend setup and when you have no errors in your push retry.
The last line above is still a mystery to me as there are lots of upgrades with patches and SMP 2.3 SP# and with the userid is not found (especially when it states it is not in per-user mode: cannot determine user for data) then the Agentry Server cannot determine where to send the push to.   Hopefully somebody in this thread knows this.
Regards,
Mark Pe
SAP Senior Support Engineer (Mobility)

SMP SAP Work Manager 6.1 multi language

Hi all,
we have installed SMP 3.0 SP5 with SAP Work Manager 6.1. We would like to use multi-language functionality but field labels do not translate after our configuration changes.
We have created "localization" folder under "server\configuration\com.sap.mobile.platform.server.agentry.application\Application\Development" path and copy new ini files from language pack.
We modify the configuration property as follows:
Localization Path = Application\Development\localization
Localizations= it
In the startup server log seems no error occurs and translation file are loaded successfully.
Thank you.
Regards,
Paolo
Tags edited by: Jitendra Kansal (Moderator)

Hi Stephen,
our SMP system returned available so I copy dei multi language file of "it" country under the path that you have suggested.
When I synchronize from the agentry client seems that connection does not end successfully. In particular in the log file I found the new italian label but the synch is very slow about 2 hours.
What do you think about it?
Thanks,
Paolo

SAP Work Manager : GetWorkOrdersSteplet - NullPointerException

Hi All
We are implementing standard SAP Work Manager 6.0. When starting the ATE I get this error during the Agentry Client Transmit:
Replacing definition for Checking Get WorkOrders
Application Updated to 1
Checking Get WorkOrders...
GetWorkOrdersSteplet - NullPointerException
Server error - please contact your administrator (13)
I wasn't able to find any logfiles in the ATE folders that could point me in the right direction, it was another blog posted here on SCN (Syclo Customization Extension-First Steps) that made me look at our SAP ERP system.
Two questions:
1. Where can I find the logfiles for this error?
2. Table AUFK does have an extension CI_AUFK with 4 custom fields (see below). Is that the cause of this error? If that's the case, do we need to enhance SAP WM, or is there another way to bypass or ignore those custom fields?
Regards.
Edwin

Hi Chao,
Are you getting the Null Pointer exception on connecting to the standard application or its happening only while connecting to customised application?.
From the log files you could see while executing which BAPI throwing the exception, eg: :/SMERP/PM_DOFUNCLOCATION_GET.
Verify the config panel, where the BAPI “/SMERP/PM_DOFUNCLOCATION_GET” is mapped to the custom mobile application and mobile object?.
Verify the Functional location MDO-> is the data object name is changed according to the custom name?
Verify you have created the copy correctly; objects are copied correctly; if not rename manually.
Thanks
Resmi

Adding a new screen on SAP Work Manager 6.0

Hi All;
I'm working on customising the SAP Work Manager 6.0 application. One of the things that I have to do is add a new screen "Pool Management". I have been trying to achieve this via the Agentry Editor 3.7.2 with no luck. So the first thing that I did was to copy an existing screen, for example the TimesheetView screen set, hoping that there would be a duplicate screen similar to this, but this doesn't seem to be adding the duplicate screen when I test via the Agentry WPF client. Please kindly advise how I would go ahead with a requirement like this. Please see image below for the screen addition that I am working on. I would really appreciate your help in going about with this!
Much appreciated!
Sizo Ndlovu

Sizo,
Steve is correct. Examine the main screenset. Choose the platform, then copy an existing screen or add a new one. Modify it as needed. It will now display as a new tab on the client.
Jason Latko - Senior Product Developer at SAP

Integrated google Map on SAP Work Manager 6.0

Hi
I am new in agentry and worked on SAP Work Manager App. I want to put customized map in Agentry and show some workorder on that map.
Can anyone give me any suggestion regarding it.
Thanks
Mohit Tyagi

Hi
Can any one help me for putting map on SAPWM 6.0 . and i am working on SMP 2.3.So please give me suggestion how can i achieve this problem. and is it possible to put map on SAPWM 6.0 without integration any API?
Thanks
Mohit Tyagi

Android Screensets - SAP Work Manager 6.0

Hello Experts,
We have imported Agentry applications in eclipse agentry editor using Agentry.ini file, which points to work manager and meter management app but we are not able to find android screen sets in these applications.
We are able to see Windows and Ipad/Iphone screen sets in Agentry modules but no where we can see android screen sets.
Here I’m attaching screenshots of Agentry application for your reference.
Requirement is to support SAP Work Manager app on android platfrom and able to customize this app.
Regards,
Abhishek Wajge

You won't see separate android screen sets. Android platform basically uses iOS screen sets. Depending on whether your using android smartphone or tablet , application uses iphone or ipad screens accordingly. All these settings are maintained in Screensets,ini file.
I hope it answers your quesiton.
Thanks
Manju Mobility - RIG

SAP Work Manager 6.0 Query

Hi Experts,
Can somebody tell me what BAPIs run in background when transmitting a Work Order from SAP Work Manager WPF Client to ECC?
Also, what post installations are required after installing Work Manager?
All I have done are the following:
/SMERP/SAP_WORK_MANAGER_60_REF ( Work Manager 6.0 base)
/SMERP/SAP_WORKMGR_60_EHP5_REF ( Work Manager 6.0 with LAM & inspection rounds)
Activated switch /SMERP/EPH5_EAM_BUS_FUNC (using LAM)
What are the post installations for Push Scenario? Is that post installation required for transmitting a Work Order from a client to SAP backend?

I would suggest revieiwng the documentation as it includes the post installation steps that must be taken when installing the product.

On Demand attachment download issue in SAP Work Manager 6.0

We are using SAP Work Manager 6.0 app with SMP 2.3. System is configured to download attachments for external DMS using this document http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/90087094-ddad-3110-cdab-e6dbc1a12e45?QuickLink=index&overridelayout=true&59236188953046
While we tried to download the attachment, the download request was sent to SAP
We checked through Push Instance monitor in Syclo Admin panel, a push request was there for scenario ID SM60_DMS_DOCUMENT_PUSH with status PROCESS. Status was set to NEW under Subscriber view tab of this push request.
We checked following things:
1. Push was enabled for Agentry Server in JavaBE.ini
2. Port 8282 was maintained in outbound trigger settings & in Agentry.ini configurations. This port is only used by Agentry Server.
3. SCC displays the error for the WorkManager application as XFailedToSendResponse: 9,1,16, smp_mobile
Regards,
Sahil Dudeja
Tags edited by: Michael Appleby

We are still facing this issue.

SAP Work Manager 6.0 - Creating notification on mobile device (customizing the default Start and End date)

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