SAP Workflow got stuck

Hi Guys,
We have a very peculiar situation in our project where a workflow got stuck in the system when processed.
We have Leave Request as workflow in our system, it has been there for around 2 years and so. It's been working absolutely fine but couple of days ago when an employee raises a request for leave, it gets stuck in the system after being rejected (2 points I'd like to bring to knowledge that it was not the first time any request was being rejected and the user in question had many other requests which worked absolutely fine).
The request shows in the inbox of the approver but when he opens he can't do/see anything (creates a lot of confusion for him).
We have already fixed the issue by approaching the requester and asking him to delete his request BUT still everyone is wondering how the situation had arisen.
Has anyone faced something this before? Can anyone explain me situations under which it can happen?
Anything that makes sense and helps us to avoid the situation in future.
Thanks in advance,
Sean

I am a bit confused. You say that a work item is stuck in the user's inbox, but then you say that the issue has been fixed? If the work item is still in the inbox, but a user cannot process it (or it opens as empty, etc.), I would say that you still have an issue. This is not normal.
You need to get rid of the work item (perhaps after this your department lead will relax?). What is the status of that work item that is sitting in the inbox? If it is NOT in status COMPLETED or CANCELLED (=logically deleted), then it is logical that the work item is still in the inbox. Then you just need to logically delete the work item (or preferably you should delete the parent item of the whole workflow).
If the work item is already completed or deleted, but it is still visible, then you have something wrong in the system. I assume that by inbox you mean UWL? If UWL is displaying an already completed item, then your problem is in UWL / Portal server (probably you need to clear cache, perhaps restart the server, or something like that).
What comes to the root cause analysis: You need to open the workflow log and check the details of each work item. You should pay attention to the approval work item (and if there are no error messages in that, then check the parent work item). Perhaps you will find there some semi-logical explanation for this problem ("Work item cannot be completed because of...").
Kind regards,
Karri

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shadow instance does not start in parallelto productive instance.Check the DEVTRACE>LOG file.
trc file: "dev_rd", trc level: 1, release: "700"
Wed Jan 07 11:59:05 2009
***LOG S00=> GwInitReader, gateway started ( 19644) [gwxxrd.c     1686]
systemid   560 (PC with Windows NT)
relno      7000
patchlevel 0
patchno    79
intno      20050900
make:      multithreaded, ASCII, optimized
pid        19644
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1 : [10.136.161.99] hydhtc65551D.ad.infosys.com (HOSTNAME)
2 : [127.0.0.1] hydhtc65551D.ad.infosys.com (LOCALHOST)
Wed Jan 07 11:59:07 2009
DpSysAdmExtCreate: ABAP is active
DpSysAdmExtCreate: VMC (JAVA VM in WP) is not active
DpShMCreate: sizeof(wp_adm)          7040     (880)
DpShMCreate: sizeof(tm_adm)          3397704     (16904)
DpShMCreate: sizeof(wp_ca_adm)          18000     (60)
DpShMCreate: sizeof(appc_ca_adm)     6000     (60)
DpCommTableSize: max/headSize/ftSize/tableSize=500/8/528040/528048
DpShMCreate: sizeof(comm_adm)          528048     (1048)
DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
DpShMCreate: sizeof(file_adm)          0     (72)
DpShMCreate: sizeof(vmc_adm)          0     (1196)
DpShMCreate: sizeof(wall_adm)          (22440/34344/56/100)
DpShMCreate: sizeof(gw_adm)     48
DpShMCreate: SHM_DP_ADM_KEY          (addr: 06110040, size: 4020376)
DpShMCreate: allocated sys_adm at 06110040
DpShMCreate: allocated wp_adm at 061119F0
DpShMCreate: allocated tm_adm_list at 06113570
DpShMCreate: allocated tm_adm at 061135A0
DpShMCreate: allocated appc_ca_adm at 06455438
DpShMCreate: allocated comm_adm at 06456BA8
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DpShMCreate: allocated vmc_adm_list at 064D7A58
DpShMCreate: allocated gw_adm at 064D7A98
DpShMCreate: system runs without vmc_adm
DpShMCreate: allocated ca_info at 064D7AC8
MtxInit: -2 0 0
Wed Jan 07 11:59:20 2009
GwDpInit: attached to gw_adm at 064D7A98
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Dispatcher of SHD instance is fine.When i'm trying to login(SHD) it says DB error >>>0.
Below are the disp* files.
disp_dev file
trc file: "dev_disp", trc level: 1, release: "700"
sysno      02
sid        C12
systemid   560 (PC with Windows NT)
relno      7000
patchlevel 0
patchno    80
intno      20050900
make:      multithreaded, ASCII, optimized
pid        15868
Wed Jan 07 18:23:31 2009
kernel runs with dp version 217(ext=109) (@(#) DPLIB-INT-VERSION-217)
length of sys_adm_ext is 360 bytes
*** SWITCH TRC-HIDE on ***
***LOG Q00=> DpSapEnvInit, DPStart (02 15868) [dpxxdisp.c   1239]
     shared lib "dw_xml.dll" version 80 successfully loaded
     shared lib "dw_xtc.dll" version 80 successfully loaded
     shared lib "dw_stl.dll" version 80 successfully loaded
     shared lib "dw_gui.dll" version 80 successfully loaded
     shared lib "dw_mdm.dll" version 80 successfully loaded
rdisp/softcancel_sequence : -> 0,5,-1
Wed Jan 07 18:23:35 2009
*** WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 4 seconds
***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c 5275]
MtxInit: 30000 0 0
DpSysAdmExtInit: ABAP is active
DpSysAdmExtInit: VMC (JAVA VM in WP) is not active
DpIPCInit2: start server >hydhtc65551D_C12_02                     <
DpShMCreate: sizeof(wp_adm)          7040     (880)
DpShMCreate: sizeof(tm_adm)          3397704     (16904)
DpShMCreate: sizeof(wp_ca_adm)          18000     (60)
DpShMCreate: sizeof(appc_ca_adm)     6000     (60)
DpCommTableSize: max/headSize/ftSize/tableSize=500/8/528040/528048
DpShMCreate: sizeof(comm_adm)          528048     (1048)
DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
DpShMCreate: sizeof(file_adm)          0     (72)
DpShMCreate: sizeof(vmc_adm)          0     (1196)
DpShMCreate: sizeof(wall_adm)          (22440/34344/56/100)
DpShMCreate: sizeof(gw_adm)     48
DpShMCreate: SHM_DP_ADM_KEY          (addr: 047A0040, size: 4020376)
DpShMCreate: allocated sys_adm at 047A0040
DpShMCreate: allocated wp_adm at 047A19F0
DpShMCreate: allocated tm_adm_list at 047A3570
DpShMCreate: allocated tm_adm at 047A35A0
DpShMCreate: allocated wp_ca_adm at 04AE0DE8
DpShMCreate: allocated appc_ca_adm at 04AE5438
DpShMCreate: allocated comm_adm at 04AE6BA8
DpShMCreate: system runs without file table
DpShMCreate: allocated vmc_adm_list at 04B67A58
DpShMCreate: allocated gw_adm at 04B67A98
DpShMCreate: system runs without vmc_adm
DpShMCreate: allocated ca_info at 04B67AC8
DpShMCreate: allocated wall_adm at 04B67AD0
MBUF state OFF
DpCommInitTable: init table for 500 entries
Wed Jan 07 18:23:36 2009
EmInit: MmSetImplementation( 2 ).
MM global diagnostic options set: 0
<ES> client 0 initializing ....
<ES> InitFreeList
<ES> block size is 1024 kByte.
Using implementation flat
<EsNT> Memory Reset disabled as NT default
<ES> 508 blocks reserved for free list.
ES initialized.
*** WARNING => System running without ICM - check rdisp/start_icman [dpxxdisp.c   12295]
rdisp/http_min_wait_dia_wp : 1 -> 1
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DpStartStopMsg: send start message (myname is >hydhtc65551D_C12_02                     <)
DpStartStopMsg: start msg sent
CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
CCMS: Initalizing shared memory of size 40000000 for monitoring segment.
Wed Jan 07 18:23:37 2009
CCMS: start to initalize 3.X shared alert area (first segment).
DpMsgAdmin: Set release to 7000, patchlevel 0
MBUF state PREPARED
MBUF component UP
DpMBufHwIdSet: set Hardware-ID
***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c   1050]
DpMsgAdmin: Set patchno for this platform to 80
Release check o.K.
Wed Jan 07 18:23:49 2009
MBUF state ACTIVE
DpModState: change server state from STARTING to ACTIVE
disp_w0
trc file: "dev_w0", trc level: 1, release: "700"
* ACTIVE TRACE LEVEL           1
* ACTIVE TRACE COMPONENTS      all, MJ
B
B Wed Jan 07 18:23:36 2009
B create_con (con_name=R/3)
B Loading DB library 'E:\usr\sap\put\exe\dbmssslib.dll' ...
B Library 'E:\usr\sap\put\exe\dbmssslib.dll' loaded
B Version of 'E:\usr\sap\put\exe\dbmssslib.dll' is "700.08", patchlevel (0.72)
B New connection 0 created
M sysno      02
M sid        C12
M systemid   560 (PC with Windows NT)
M relno      7000
M patchlevel 0
M patchno    80
M intno      20050900
M make:      multithreaded, ASCII, optimized
M pid        17764
M
M kernel runs with dp version 217(ext=109) (@(#) DPLIB-INT-VERSION-217)
M length of sys_adm_ext is 360 bytes
M ***LOG Q0Q=> tskh_init, WPStart (Workproc 0 17764) [dpxxdisp.c   1301]
I MtxInit: 30000 0 0
M DpSysAdmExtCreate: ABAP is active
M DpSysAdmExtCreate: VMC (JAVA VM in WP) is not active
M
M Wed Jan 07 18:23:37 2009
M DpShMCreate: sizeof(wp_adm)          7040     (880)
M DpShMCreate: sizeof(tm_adm)          3397704     (16904)
M DpShMCreate: sizeof(wp_ca_adm)          18000     (60)
M DpShMCreate: sizeof(appc_ca_adm)     6000     (60)
M DpCommTableSize: max/headSize/ftSize/tableSize=500/8/528040/528048
M DpShMCreate: sizeof(comm_adm)          528048     (1048)
M DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
M DpShMCreate: sizeof(file_adm)          0     (72)
M DpShMCreate: sizeof(vmc_adm)          0     (1196)
M DpShMCreate: sizeof(wall_adm)          (22440/34344/56/100)
M DpShMCreate: sizeof(gw_adm)     48
M DpShMCreate: SHM_DP_ADM_KEY          (addr: 06C60040, size: 4020376)
M DpShMCreate: allocated sys_adm at 06C60040
M DpShMCreate: allocated wp_adm at 06C619F0
M DpShMCreate: allocated tm_adm_list at 06C63570
M DpShMCreate: allocated tm_adm at 06C635A0
M DpShMCreate: allocated wp_ca_adm at 06FA0DE8
M DpShMCreate: allocated appc_ca_adm at 06FA5438
M DpShMCreate: allocated comm_adm at 06FA6BA8
M DpShMCreate: system runs without file table
M DpShMCreate: allocated vmc_adm_list at 07027A58
M DpShMCreate: allocated gw_adm at 07027A98
M DpShMCreate: system runs without vmc_adm
M DpShMCreate: allocated ca_info at 07027AC8
M DpShMCreate: allocated wall_adm at 07027AD0
X EmInit: MmSetImplementation( 2 ).
X MM global diagnostic options set: 0
X <ES> client 0 initializing ....
X Using implementation flat
M <EsNT> Memory Reset disabled as NT default
X ES initialized.
M ThInit: running on host hydhtc65551D
M
M Wed Jan 07 18:23:38 2009
M calling db_connect ...
C Thread ID:14540
C Thank You for using the SLOLEDB-interface
C Using dynamic link library 'E:\usr\sap\put\exe\dbmssslib.dll'
C dbmssslib.dll patch info
C    patchlevel   0
C    patchno      72
C    patchcomment MSSQL: Thread check in DbSlDisconnect (969143)
C np:(local) connection used on HYDHTC65551D
C CopyLocalParameters: dbuser is 'c12_shd'
C Provider SQLNCLI could not be initialized. See note #734034 for more information.
C Using provider SQLOLEDB instead.
C OpenOledbConnection: MARS property was not set.
C Provider Release:08.10.3959
C Provider SQLNCLI could not be initialized. See note #734034 for more information.
C Using provider SQLOLEDB instead.
C Cache sizes: header 52 bytes, 20000 names (26720000 bytes), 500 dynamic statements (2724000 bytes), total 29444052 bytes
C Using shared procedure name cache HYDHTC65551D_C12C12_C12_SHD_MEM initialized by another process.
C Connected to db server : [HYDHTC65551D] server_used : [np:(local)], dbname: C12, dbuser: c12
C pn_id:HYDHTC65551D_C12C12_C12_SHD
C Not using MARS (on sql 8.0)
B Connection 0 opened (DBSL handle 0)
B Wp Hdl ConName          ConId     ConState     TX PRM RCT TIM MAX OPT Date     Time   DBHost
B 000 000 R/3              000000000 ACTIVE       NO YES NO 000 255 255 20090107 182338 HYDHTC65551D
C The IRow interface is supported by this OLEDB provider
M db_connect o.k.
M ICT: exclude compression: *.zip,*.cs,*.rar,*.arj,*.z,*.gz,*.tar,*.lzh,*.cab,*.hqx,*.ace,*.jar,*.ear,*.war,*.css,*.pdf,*.js,*.gzip,*.uue,*.bz2,*.iso,*.sda,*.sar,*.gif
I MtxInit: 0 0 0
M SHM_PRES_BUF               (addr: 0ABE0040, size: 4400000)
M SHM_ROLL_AREA          (addr: 78960040, size: 60620800)
M SHM_PAGING_AREA          (addr: 0B020040, size: 32440320)
M SHM_ROLL_ADM               (addr: 0CF20040, size: 606870)
M SHM_PAGING_ADM          (addr: 0CFC0040, size: 525344)
M ThCreateNoBuffer          allocated 324144 bytes for 1000 entries at 0D050040
M ThCreateNoBuffer          index size: 3000 elems
M
M Wed Jan 07 18:23:39 2009
M ThCreateVBAdm          allocated 7424 bytes (50 server) at 0D0A0040
X EmInit: MmSetImplementation( 2 ).
X MM global diagnostic options set: 0
X <ES> client 0 initializing ....
X Using implementation flat
X ES initialized.
B db_con_shm_ini: WP_ID = 0, WP_CNT = 8, CON_ID = -1
C Provider SQLNCLI could not be initialized. See note #734034 for more information.
C Using provider SQLOLEDB instead.
B
B Wed Jan 07 18:23:40 2009
B dbtbxbuf: Buffer TABL (addr: 124800C8, size: 30000000, end: 1411C448)
B dbtbxbuf: Profile: max_objects = 5000, displace = 1, reorg = 1
B dbtbxbuf: request_unit = 2000, sync_reload = 5, inval_reload = 5
B dbtbxbuf: protect_shm = 0, force_checks = 0
B dbtbxbuf: tsize_retry = 14524160
B ***LOG BB0=> buffer TABL       started with length 30000000   bytes [dbtbxbuf#2 @ 16178] [dbtbxbuf1617 8]
B dbtbxbuf: Buffer TABLP (addr: 141200C8, size: 10240000, end: 14AE40C8)
B dbtbxbuf: Profile: max_objects = 500, displace = 1, reorg = 1
B dbtbxbuf: request_unit = 2000, sync_reload = 5, inval_reload = 5
B dbtbxbuf: protect_shm = 0, force_checks = 0
B dbtbxbuf: tsize_retry = 5069440
B ***LOG BB0=> buffer TABLP      started with length 10240000   bytes [dbtbxbuf#2 @ 16178] [dbtbxbuf1617 8]
B dbtbxbuf: Reading TBX statistics:
B dbtbxbuf: Opening E:\usr\sap\put\C12\DVEBMGS02\data\tbxstat failed (No such file or directory).
B dbtbxbuf: 7 object entries precreated
B Layout of EIBUF buffer shared memory:
B 0: 1 * 4 = 4
B 1: 1 * 288 = 288
B 2: 8 * 20 = 160
B 3: 4001 * 40 = 160040
B 4: 2000 * 136 = 272000
B 5: 4001 * 4 = 16004
B 6: 1 * 200 = 200
B 7: 65 * 4 = 260
B 8: 29260 * 128 = 3745280
B Tracing = 0, Shm Protection = 0, Force checks = 0, Recovery delay = 500000
B dbexpbuf: Buffer EIBUF (addr: 14AF00D0, size: 4194304, end: 14EF00D0)
B ***LOG BB0=> buffer EIBUF      started with length 4096k      bytes [dbexpbuf#2 @ 2342] [dbexpbuf2342 ]
B Layout of ESM   buffer shared memory:
B 0: 1 * 4 = 4
B 1: 1 * 288 = 288
B 2: 8 * 20 = 160
B 3: 4001 * 40 = 160040
B 4: 2000 * 136 = 272000
B 5: 4001 * 4 = 16004
B 6: 1 * 200 = 200
B 7: 65 * 4 = 260
B 8: 29260 * 128 = 3745280
B Tracing = 0, Shm Protection = 0, Force checks = 0, Recovery delay = 500000
B dbexpbuf: Buffer ESM   (addr: 14F000D0, size: 4194304, end: 153000D0)
B ***LOG BB0=> buffer ESM        started with length 4096k      bytes [dbexpbuf#2 @ 2342] [dbexpbuf2342 ]
B Layout of CUA   buffer shared memory:
B 0: 1 * 4 = 4
B 1: 1 * 288 = 288
B 2: 8 * 20 = 160
B 3: 3001 * 40 = 120040
B 4: 1500 * 136 = 204000
B 5: 3001 * 4 = 12004
B 6: 1 * 200 = 200
B 7: 193 * 4 = 772
B 8: 10681 * 256 = 2734336
B Tracing = 0, Shm Protection = 0, Force checks = 0, Recovery delay = 500000
B dbexpbuf: Buffer CUA   (addr: 153100D0, size: 3072000, end: 155FE0D0)
B ***LOG BB0=> buffer CUA        started with length 3000k      bytes [dbexpbuf#2 @ 2342] [dbexpbuf2342 ]
B Layout of OTR   buffer shared memory:
B 0: 1 * 4 = 4
B 1: 1 * 288 = 288
B 2: 8 * 20 = 160
B 3: 4001 * 40 = 160040
B 4: 2000 * 136 = 272000
B 5: 4001 * 4 = 16004
B 6: 1 * 200 = 200
B 7: 81 * 4 = 324
B 8: 29260 * 128 = 3745280
B Tracing = 0, Shm Protection = 0, Force checks = 0, Recovery delay = 500000
B dbexpbuf: Buffer OTR   (addr: 156000D0, size: 4194304, end: 15A000D0)
B ***LOG BB0=> buffer OTR        started with length 4096k      bytes [dbexpbuf#2 @ 2342] [dbexpbuf2342 ]
B ***LOG BB0=> buffer CALE       started with length 500000     bytes [dbcalbuf#2 @ 2212] [dbcalbuf2212 ]
B dbtran INFO (init_connection '<DEFAULT>' [MSSQL:700.08]):
B   max_blocking_factor = 50, max_in_blocking_factor      = 255,
B   min_blocking_factor =   5, min_in_blocking_factor      = 10,
B   prefer_union_all    =   1, prefer_join                 =   1,
B   prefer_fix_blocking =   0, prefer_in_itab_opt          =   0,
B   convert AVG         =   1, alias table FUPD            =   0,
B   escape_as_literal   =   0, opt GE LE to BETWEEN        =   0,
B   select *            =0x00, character encoding          =SBCS / []:X,
B   use_hints           = abap->1, dbif->0x1, upto->0, rule_in->0,
B                         rule_fae->0, concat_fae->0, concat_fae_or->0
M
M Wed Jan 07 18:23:41 2009
M SecAudit(RsauInit): Start init of Security Audit Log for first wp.
M SecAudit(RsauCreateShm): New block for Security Audit Log allocated in SCSA
M SecAudit(RsauCreateShm): SCSA memory usage: SecAudit = 992, total = 2096
M SecAudit(RsauShmInit): SCSA size................ = 4096
M SecAudit(RsauShmInit): addr of SCSA............. = 05440040
M SecAudit(RsauShmInit): addr of RSAUSHM.......... = 05440490
M SecAudit(RsauShmInit): addr of RSAUSLOTINFO..... = 054404C8
M SecAudit(RsauShmInit): addr of RSAUSLOTS........ = 054404D4
M SecAudit(RsauShmInit): SHM version.............. = 5
M SecAudit(RsauShmInit): SHM Slot version......... = 2
M SecAudit(RsauShmInit): RSAU active.............. = 0
M SecAudit(RsauShmInit): number of slots possible. = 10
M SecAudit(RsauShmInit): number of slots requested = 2
M SecAudit(RsauShmInit): number of slots used..... = 2
M SecAudit(RsauShmInit): user selection........... = 0
M SecAudit(RsauShmInit): max size of one file..... = 0 KB
M SecAudit(RsauShmInit): max size of all files.... = 102400 KB
M SecAudit(RsauGetCurrentProfile): Init of shared memory completed
M SecAudit(RsauGetCurrentProfile): Security Audit Log not active
M SsfSapSecin: automatic application server initialization for SAPSECULIB
N SsfSapSecin: Looking for PSE in database
N SsfPseLoad: started...(path=E:\usr\sap\put\C12\DVEBMGS02\sec, AS=hydhtc65551D, instanceid=02)
N SsfPseLoad: Downloading file E:\usr\sap\put\C12\DVEBMGS02\sec\SAPSYS.pse (client:    , key: SYSPSE, len: 1616)
N SsfPseLoad: ended (1 of 1 sucessfully loaded, 1 checked...
N
N Wed Jan 07 18:23:42 2009
N MskiCreateLogonTicketCache: Logon Ticket cache created in shared memory.
N MskiCreateLogonTicketCache: Logon Ticket cache pointer registered in shared memory.
M CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
S
S Wed Jan 07 18:23:44 2009
S *** init spool environment
S initialize debug system
T Stack direction is downwards.
T debug control: prepare exclude for printer trace
T new memory block 0AB4CB60
S spool kernel/ddic check: Ok
S using table TSP02FX for frontend printing
S 1 spool work process(es) found
S frontend print via spool service enabled
S printer list size is 150
S printer type list size is 50
S queue size (profile)   = 300
S hostspool list size = 3000
S option list size is 30
S      found processing queue enabled
S found spool memory service RSPO-RCLOCKS at 1D7F0098
S doing lock recovery
S setting server cache root
S found spool memory service RSPO-SERVERCACHE at 1D7F0290
S    using messages for server info
S size of spec char cache entry: 165020 bytes (timeout 100 sec)
S size of open spool request entry: 1152 bytes
S immediate print option for implicitely closed spool requests is disabled
A
A Wed Jan 07 18:23:45 2009
A
A ---PXA-------------------------------------------
A PXA INITIALIZATION
A System page size: 4kb, total admin_size: 4848kb, dir_size: 4812kb.
A PXA allocated (address 488A0040, size 150000K)
A System name
A MSSQL............................C12........hydhtc65551D.......................................
A is used for RFC security.
A Sharedbuffer token: 5341...33 (len: 111)====== 9405036bf15e92c4a82970a3...
A abap/pxa = shared protect gen_remote
A PXA INITIALIZATION FINISHED
A ---PXA-------------------------------------------
A
A
A Wed Jan 07 18:23:46 2009
A ABAP ShmAdm attached (addr=6C824000 leng=20955136 end=6DC20000)
A >> Shm MMADM area (addr=6CB8C0C0 leng=134752 end=6CBACF20)
A >> Shm MMDAT area (addr=6CBAD000 leng=17248256 end=6DC20000)
A RFC Destination> destination hydhtc65551D_C12_02 host hydhtc65551D system C12 systnr 2 (hydhtc65551D_C12_02)
A RFC Options> H=hydhtc65551D,S=02,d=1,
A RFC FRFC> fallback activ but this is not a central instance.
A
A RFC rfc/signon_error_log = -1
A RFC rfc/dump_connection_info = 0
A RFC rfc/dump_client_info = 0
A RFC rfc/cp_convert/ignore_error = 1
A RFC rfc/cp_convert/conversion_char = 23
A RFC rfc/wan_compress/threshold = 251
A RFC rfc/recorder_pcs not set, use defaule value: 1
A RFC rfc/delta_trc_level not set, use default value: 0
A RFC rfc/no_uuid_check not set, use default value: 0
A RFC rfc/bc_ignore_thcmaccp_retcode not set, use default value: 0
A RFC Method> initialize RemObjDriver for ABAP Objects
M ThrCreateShObjects          allocated 8352 bytes at 0FF30040
N
N Wed Jan 07 18:23:47 2009
N SsfSapSecin: putenv(SECUDIR=E:\usr\sap\put\C12\DVEBMGS02\sec): ok
N SsfSapSecin: PSE E:\usr\sap\put\C12\DVEBMGS02\sec\SAPSYS.pse found!
N
N =================================================
N === SSF INITIALIZATION:
N ===...SSF Security Toolkit name SAPSECULIB .
N ===...SSF trace level is 0 .
N ===...SSF library is E:\usr\sap\put\exe\sapsecu.dll .
N ===...SSF hash algorithm is SHA1 .
N ===...SSF symmetric encryption algorithm is DES-CBC .
N
N Wed Jan 07 18:23:48 2009
N ===...sucessfully completed.
N =================================================
N
N Wed Jan 07 18:23:49 2009
N MskiInitLogonTicketCacheHandle: Logon Ticket cache pointer retrieved from shared memory.
N MskiInitLogonTicketCacheHandle: Workprocess runs with Logon Ticket cache.
M JrfcVmcRegisterNativesDriver o.k.
W =================================================
W === ipl_Init() called
W    ITSP ICMAN is not active: Disable Kernel Web GUI functionality
W === ipl_Init() returns 2, ITSPE_DISABLED: Service is disabled (sapparam)
W =================================================
E Replication is disabled
E EnqCcInitialize: local lock table initialization o.k.
E EnqId_SuppressIpc: local EnqId initialization o.k.
E EnqCcInitialize: local enqueue client init o.k.
C The IRow interface is supported by this OLEDB provider
S
S Wed Jan 07 18:23:50 2009
S found spool memory service RSPO-ACTIONS at 1D7F5798
M
M Thu Jan 08 10:20:33 2009
M ***LOG R68=> ThIRollBack, roll back () [thxxhead.c   13168]
M
M Thu Jan 08 10:21:25 2009
M ***LOG R68=> ThIRollBack, roll back () [thxxhead.c   13168]
M
M Thu Jan 08 10:21:45 2009
M ***LOG R68=> ThIRollBack, roll back () [thxxhead.c   13168]
M
M Thu Jan 08 10:22:05 2009
M ***LOG R68=> ThIRollBack, roll back () [thxxhead.c   13168]
M
M Thu Jan 08 10:22:25 2009
M ***LOG R68=> ThIRollBack, roll back () [thxxhead.c   13168]
M
M Thu Jan 08 10:22:45 2009
M ***LOG R68=> ThIRollBack, roll back () [thxxhead.c   13168]
M
M Thu Jan 08 10:23:05 2009
M ***LOG R68=> ThIRollBack, roll back () [thxxhead.c   13168]
M
M Thu Jan 08 10:23:25 2009
M ***LOG R68=> ThIRollBack, roll back () [thxxhead.c   13168]

EHP 7 upgrade - Got stuck at Pre-processing - urgent help required

hi Everyone,
I am upgrading my current ECC 6 EHP 6 system to EHP7. I got stuck in the Pre-processing phase "imports included Add-on and Support Packages into the shadow tables and the new tables". there is no error but it is runnign for more than 15 hours now. i dont even see a latest log showing its progress. The logs got updated 14 hours ago and there is no update after that.
The shadow instance was down. Main instance is up and running and no Jobs running. I manually started the shadow instance and checked if that will help . but no use. so restarted the SUM tool. it gives a different problem now. I have listed out the current probelms below. please check and advise
1. SUM tool shows, "ABAP- Starting handshake" - SAPUP.Out erro message (ERROR in GUI communication: Error in network interface: NIEINVAL (0/53 written))
2.Shadow instance up and running but while trying to login from GUI,it says "rabax during SAPGUI logon". i can see all its WP in 'waiting' status at the OS level
3.in DB02, "oldest Open Transaction" shows Aug 15 2014 10:30 PM, which means this transaction is there at the DB level for more than 16 hrs now.
Please help trouleshoot and resolve this. useful inputs will be rewarded immediately
thanks,
Shiv

I have resolved the 1st issue, after killing the SAPup process at os level.
now, in the SUM tool, it gives the following info,
Type                    |Name                          |ProcessID|Description
=============================================================================
Operating system process|E:\usr\sap\<SID>\SUM\abap\exe\tp|5144     |
                        |"pf=E:\usr\sap\<SID>\SUM\abap\va|         |
                        |\SHDALLIMP.TPP"               |         |
                        |put <SID> "-Dmainimp_proc=2"    |         |
                        |"-Dparallel=2"                |         |
If additional processes are still running or background jobs are active, the
program *must* wait for them before it is able to continue.
Be careful with stopping any process. If a background job is scheduled but not
running, delete this job using transaction SM37.
01) - Exit program
02) * Check status again
03) - Processes do not exist, continue
04) - Wait for processes to finish
: Check status again
TP program is running at OS level. but as already said, no background job runnig in Main instance and the shadow instance was already down. shal i kill this TP process and try with option 03) ?
please advise
thanks,
Shiv

Got stuck on MAIN_NEWBAST/TABIM_UPG will upgrading from R/3 470 to ECC6.0

Hi experts.
While I am doing SAP R3 upgrading now, from 470 to 6.0, but seems the upgrade program got stuck on the phase of TAB_IMP in downtime. It takes more than 15 hrs without and logs writed or and CPU occupied... The latest changed log was oracle's alert log which 10 hrs before..
I have no idea how to deal with this cause there were no error... no warning....
My OS system was NT 2003 with 32bit. It was 4 CPUs with 8G memory.. the oracle is 10.2.0.2, is this may caused by the version of oracle?
Anyone who can gives me some suggestions will be much more than thanks!

Hi,
My OS system was NT 2003 with 32bit.
it is due to 32bit Os and you are going for upgrade to ECC 6.0 with EHP4.
There is some pool table updation which take lots of tme due to 32bit operating system.,
Its better to upgrade you OS from 32bit to 64bit and Oracle 32 bit to 64 bit before SAP upgradation.
Thanks
Anil

Messages got stuck in Adapter engine

We are doing http to RFC sysnchronous scenario
Message got stuck in adapter engine.so we are getting 500 HTTP timeout error in Http client.
Please help us to find why messages got stuck in Adapter engine.
Below Adapter engine audit log message is pasted for your reference.
Audit Log message:
Time Stamp Status Description
26.09.2008 06:33:54 Success Message successfully received by messaging system. Profile: XI URL: http://devsap01:51000/MessagingSystem/receive/AFW/XI Credential (User): PIISUSER
26.09.2008 06:33:54 Success Using connection RFC_http://sap.com/xi/XI/System. Trying to put the message into the request queue.
26.09.2008 06:33:54 Success Message successfully put into the queue.
26.09.2008 06:33:54 Success The message was successfully retrieved from the request queue.
26.09.2008 06:33:54 Success The message status set to DLNG.
26.09.2008 06:33:54 Success Delivering to channel: RFC_out_Test
26.09.2008 06:33:54 Success MP: entering
26.09.2008 06:33:54 Success MP: processing local module localejbs/RfcAFBean
26.09.2008 06:33:54 Success RFC adapter received a synchronous message. Attempting to send sRFC for ZFTestRFC
26.09.2008 06:33:54 Success RFC adapter received a synchronous message. Attempting to send sRFC for J2EE_GUEST
ime Stamp Status Description
26.09.2008 06:56:15 Success MP: leaving
26.09.2008 06:56:15 Error Delivery of the message to the application using connection RFC_http://sap.com/xi/XI/System failed, due to: com.sap.aii.af.ra.ms.api.MessageExpiredException: Sync application request expired.. Setting message to status failed.
26.09.2008 06:56:15 Error The message status set to FAIL.
26.09.2008 06:56:15 Error Returning synchronous error message to calling application: com.sap.aii.af.ra.ms.api.MessageExpiredException: Sync application request expired..
Kindly advise us on this issue.

Hi krish,
when i send a http request it got stuck in adapter engine with status "delivering" for some time....
We found that RFC got successfully executed in R/3 system but the synchronous message is not delivered to PI.since adapter engine message is having status "delivering"
after some time we got adapter engine message status as "cancelled with error"
Error is Message expired exception which you can see audit log message I have pasted in my previous post.
Meanwhile we also got HTTP timeout error in Http client.
Could you please tell me why it got stuck in Adapter engine with status "delivering" since RFC is executed successfully.
Why we are not getting synchronous message reply back to PI?

What's the work can we do for the position SAP-Workflow developer live link

Hi,
I got the requirement as a workflow developer.
The requirement is to work as a SAP-Workflow live link open text developer.
What does the live link open text means?
Early reply is highely appriciable.
Regards,
Chow.

Hi,
OpenText is a company providing different document management and archiving solutions. LiveLink is one of their archiving solutions. (Just use Google for more reference.)
My guess is that you need to work with a workflow process that involves archiving of scanned invoices.
Regards,
Karri

Exception when running CO11N by BDC in SAP Workflow

Hi all,
We have designed a SAP workflow and all is OK.
But in a step of this workflow, we have run CO11N with BDC and we got a RAISE_EXCEPTION (message type: A, message ID: 00, message number: 342, message text: Runtime error & has occurred). So we can not successfully run CO11N.
We have tested this BDC (by running this BDC in a ABAP program) and the result of BDC is all OK.
If anyone know this problem, could you please help us?
How can we correct this EXCEPTION?
Thanks a lot,
Vinh Vo

Hello
See the following note for a workaround to this issue:
1840705 - RAISE_EXCEPTION short dump if running CO11N in background
BR
Caetano

Got stuck ---- importing java dump while installing NW04s .....

Hi All,
I am installing NW04s. Doing EP on java stack. I got stuck in the 17th step ie..import java dump... the log file says...
ERROR 2006-11-28 16:18:17
CJS-30049 Execution of JLoad tool 'C:\j2sdk1.4.2_10\bin\java.exe -classpath "C:\Program Files\sapinst_instdir\NW04S\SYSTEM\MSS\CENTRAL\AS\install\sharedlib\launcher.jar" -showversion -Xmx512m com.sap.engine.offline.OfflineToolStart com.sap.inst.jload.Jload "C:/Program Files/sapinst_instdir/NW04S/SYSTEM/MSS/CENTRAL/AS/install/lib/iaik_jce.jar;C:/Program Files/sapinst_instdir/NW04S/SYSTEM/MSS/CENTRAL/AS/install/sharedlib/jload.jar;C:/Program Files/sapinst_instdir/NW04S/SYSTEM/MSS/CENTRAL/AS/install/sharedlib/antlr.jar;C:/Program Files/sapinst_instdir/NW04S/SYSTEM/MSS/CENTRAL/AS/install/sharedlib/exception.jar;C:/Program Files/sapinst_instdir/NW04S/SYSTEM/MSS/CENTRAL/AS/install/sharedlib/jddi.jar;C:/Program Files/sapinst_instdir/NW04S/SYSTEM/MSS/CENTRAL/AS/install/sharedlib/logging.jar;C:/Program Files/sapinst_instdir/NW04S/SYSTEM/MSS/CENTRAL/AS/install/sharedlib/offlineconfiguration.jar;C:/Program Files/sapinst_instdir/NW04S/SYSTEM/MSS/CENTRAL/AS/install/sharedlib/opensqlsta.jar;C:/Program Files/sapinst_instdir/NW04S/SYSTEM/MSS/CENTRAL/AS/install/sharedlib/tc_sec_secstorefs.jar;C:/usr/sap/GDC/SYS/exe/uc/NTI386/mssjdbc/base.jar;C:/usr/sap/GDC/SYS/exe/uc/NTI386/mssjdbc/util.jar;C:/usr/sap/GDC/SYS/exe/uc/NTI386/mssjdbc/sqlserver.jar;C:/usr/sap/GDC/SYS/exe/uc/NTI386/mssjdbc/spy.jar" -sec GDC,jdbc/pool/GDC,
BLRN50059958A/sapmnt/GDC/SYS/global/security/data/SecStore.properties,
BLRN50059958A/sapmnt/GDC/SYS/global/security/data/SecStore.key -dataDir F:/Dumps/DVD_NW_2004s_Java_based_SW_Components\JAVA_EXPORT\JDMP -job "C:\Program Files\sapinst_instdir\NW04S\SYSTEM\MSS\CENTRAL\AS\IMPORT.XML" -log jload.log' aborts with return code 6. Check 'jload.log' and 'C:/Program Files/sapinst_instdir/NW04S/SYSTEM/MSS/CENTRAL/AS/jload.java.log' for more information.
ERROR 2006-11-28 16:18:17
FCO-00011 The step importJavaDump with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Java_OneHost|ind|ind|ind|ind|1|0|NW_Jload|ind|ind|ind|ind|12|0|importJavaDump was executed with status ERROR .
The jload file says....
Nov 28, 2006 4:06:09 PM com.sap.inst.jload.db.DBConnection disconnect
INFO: disconnected
Please let me know what do i need to do for continuing....
Thanks in advance
George

Dan,
I have restarted the system....
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: trying to create table XAP_TAX_CATEGROOT
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: table XAP_TAX_CATEGROOT created
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: XAP_TAX_CATEGROOT loaded (0 rows)
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: trying to create table XAP_TAX_CATEG_LANG
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: table XAP_TAX_CATEG_LANG created
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: XAP_TAX_CATEG_LANG loaded (0 rows)
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: trying to create table XAP_TRA_TRANSCONTE
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: table XAP_TRA_TRANSCONTE created
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: XAP_TRA_TRANSCONTE loaded (0 rows)
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: trying to create table XAP_TRA_TRANSPORTO
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: table XAP_TRA_TRANSPORTO created
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: XAP_TRA_TRANSPORTO loaded (0 rows)
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: trying to create table XAP_UOM_UNITCONVES
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: table XAP_UOM_UNITCONVES created
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: XAP_UOM_UNITCONVES loaded (0 rows)
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: trying to create table XAP_UOM_UNITOFMEAS
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: table XAP_UOM_UNITOFMEAS created
28.11.06 16:18:17 com.sap.inst.jload.Jload dbImport
INFO: XAP_UOM_UNITOFMEAS loaded (0 rows)
28.11.06 16:18:17 com.sap.inst.jload.db.DBConnection disconnect
INFO: disconnected
i can send u the jload if u can give ur mail id.
My system is in Indian Std Time +5.30 from GMT.
Regards
George

Workflow gets stuck at a step

Hi Gurus,
I have a scenario where an employee submits his trip expenses and a workflow gets triggered thenafter. The workflow should then send an email to his supervior for a review. The supervisor has no actions to perform here and he will only receive an email.
But the workflow gets stuck at that particular step meant for the email generation and the supervisor is not getting any emails(found from SWI1).
The step has a method used where an FM is called and 2 parameters(Emp ID & Trip No) are passed to it.
But due to some reason the fields are not poupulated with data.
There are no binding errors.
In fact we are using the object-key- parameters so that the data should be captured.
The FM while testing is generating emails as viewed from SCOT.
I have no idea of what more to check in this case.
Please help me. Its too urgent.
Regards,
Binay.

What product are you using? Remember this forum is for Business Objects products, not SAP as such...
Ludek

When i was trying to update my iPhone 5s to the latest version of ios 8.1 , it required more space so i had to delete data manually, meanwhile i was doing so the phone got stuck and went off & when it came on again i found it on the recovery mode ??

hello there everyone
I lost everything cause I wanted to update my phone
here is what happened with me exactly :-
I plugged in my phone into the charger & connected my phone to a wireless connection to start the operation of updating it, I immediately noticed that I dont have the required space to proceed the download so i had to delete data manually, & meanwhile i was doing so my phone became slow and it got stuck then it went off after that it came on again but it was on the recovery mode ??
did I lose everything ??? what did I do wrong ??? what can i do to recover this ??

Hi, Milanista5
Thank you for visiting Apple Support Communities.
When experiencing issues restoring or updating an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
Cheers,
Jason H.

TS3694 hi i recently updated into ios 7.0.4 now i want to fully restore my ipad to resell but when i restore it it got stuck with apple logo and progress bar with 45% completed as firware file is downloaded using ipad 4 wifi itunes 11.3.8

hi i rescently updated my ipad 4 in ios 7.0.4 and for resell purpose i want to restore my ipad via itunes but it got stuck at apple logo and progress bar of 45% completed i tried it 50 times but it stuck on that exact point for hours i cant able to restore it and had no errors it just like freezes at one point i also uses dfu mode but got stuck at same problem using windows 7 32 bits itunes 11.3.8 ipad 4 wifi please help

My iPhone 5 wouldn't start after I turned it off a few minutes after writing this. It went into recovery mode and I had no choice but to connect to iTunes on PC and restore.
I restored to factory setting first, just to validate my phone was okay. For a second consecutive iOS update, the iPhone 5 did not update smoothly while connected to PC and iTunes - I had to retry two times before the progress bar for the update showed. (The exact same problem with the restart occured when I updated to 7.0.4.)
The good news is that I was ultimately able to restore the iPhone 5 to factory settings while running iOS 7.0.6. I did have a backup from about a month ago lying around and was able to successfully restore with that as well, so the damage done is almost negligible since I had my contacts, notes, mail, etc. backed up to iCloud.
Once I completed both restores, the sync with iTunes worked fine.

My iphone 4 got stuck on the itunes logo. I had to restore it and have lost everything. Is there anything I can do to get my photos back?

Hello. My iphone 4 got stuck on the itunes logo. I had to restore it and have lost everything. Is there anything I can do to get my photos back?

Not easily, the recovery mode erases the device, but you can see if any of these data recovery tools may work: https://discussions.apple.com/docs/DOC-1689

Help =( Mac got stuck on gray screen

Hi
Update went ok a couple of days ago.
Tonight it suddently got "stuck" and after rebooting it, it is now stuck on a gray screen.
Impossible to reboot from the installation disk or from my Lacie disk or from the HD.
When attempting to reboot from the Leopard installation disk, I then get a message telling me that the Mac needs to be restarted, but when I restart, I get stuck again on the gray screen with the Apple logo in the middle.
I am at a loss as to what to do.
Help, please!!! I am now on a friend's computer to access help. So a quick response from someone would be fantastic.
Anyone?

update on current situation:
i took my macbook to be repaired first thing this morning.
it is apparently a small part that is damaged and therefore preventing the macbook to reboot.
hence why the hardware test indicated that it found no problems and that when attempting to reboot from a disk or a drive, it finds them, but cannot reboot from either.
the part should be here tomorrow afternoon and i should get my macbook back either tomorrow or thursday.
apparently, it is nothing serious and no loss of data should occurr.
but they will only know this for sure once the part has been replaced and they can actually reboot it. they say this is not linked with the leopard update.
just sheer bad luck from a defective part.

SAP Workflow got stuck

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