SAP Workforce Management (WFM) Required...

Hello All,
My client has the requirement for SAP Workforce Management (WFM) to be done in terms of Rostering and Scheduling. Can anyone help me with how to go about it ? If you have any documents, it should be great...
Thanks in advance..
Regards
Vijay

Hello,
There was addon toll called SAP Multiresource Scheduling, with an integration to HR, and with graphical interface to allocate or process resources. just google it with MRS tool.

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SAP Solution Manager Contractual Requirements

Hi,
This has probably been asked and answered plenty of times before but I hope someone can guide me in the right direct. I work for a company that who's basis folks decided that they were not going to implement or use Solution Manager. I am under the understanding and have read that for customers to get support, they must implement Solution Manager. That it is a "contractual requirement" that certain components be implemented. Would anyone know what those components are? Does anyone know of any SAP Notes that speaks to this? I would like to change some minds around here.
Please and Thank You!
Joe

The requirement is (basically spoken), that, if you want to get Enterprise Support (for what you pay the 22 % annual maintenance) then you have to implement the Solution Manager Enterprise Edition.
What you will actually factually NEED to implement depends solely on your contract - that's why you can't find any public information.
If you have e. g. a SAP certified competence center (or COE) you have to ocnfigure and use certain functionality to gain points for your recertification.
I'd check the contract, it will tell you in detail what you will need to implement.
We also decided to not implement certain functionalities because the effort of implementing them and keeping them up-to-date is much more work (for our small basis troup) than what's the outcome, despite many nice powerpoints. We do only, what's necessary to fulfill our contract.
Generally spoken, you will need the SolMan to get the fixes and patches you pay your maintenance for. This does not even need to be done in a real configured and connected system in the Solution Manager but you will need to have it up and running to press on a button to confirm your download basket...
Markus

Workforce Management in Retail Industries?

Dear community,
Ever heard from SAP Workforce Management for Retail ?
Please post here if you are interested in this topic and what are your expectations.
Regards
Björn

Hello Björn,
SAP Workforce Management for Retail is a labor scheduling application intended for retailers to schedule their resources within the store locations. A forecast and demand are calculated based off of historical sales and transactional data to ensure the accurate number of resources are scheduled based on a trended forecast. A schedule is optimized to the workload demand based on employee work rules, availability, and various calculation rules. iTime Clock captures actual punches through a browser-based clock. Additional information can be found on SAP WFM in the Wiki under SAP for Retail -> Shopper Experience.
Regards,
Karen

Workforce management course

What is the name of the SAP workforce management course? Could you please recommend me any source for SAP courses?
Edited by: patranton on Dec 2, 2010 2:54 PM
Edited by: patranton on Dec 2, 2010 2:55 PM

Hello,
There used to be a course in SAP Workforce Management 3.0 by SAP which I attended 3 years back however there is no certifications for the same. I am not too sure SAP has any course on SAP WFM 3.1 or not. IS-Retail training just has an overview of SAP WFM features. If you need training we have experienced consultants to come take the training for you.
Drop me a mail if you are interested.
Regards,
Suhail Shaik
mohamed.suhail.shaik.mohamed <at> sap.com

Requirements for SAP Document management system in ECC 5.0

Hi All,
Can any one provide me the requirements for SAP Document management system in ECC 5.0.
SAP Component   ECC 5.0
OS    Solaris 5.9
DB    Oracle 9.2.0.7
Thanks in advance.
Regards,
Surendra
<removed_by_moderator>
Edited by: Juan Reyes on Aug 6, 2009 12:49 PM

That info is available either at http://service.sap.com/pam or http://service.sap.com/quicksizer
Please do some research before posting
Read the "Rules of Engagement"
regards
Juan

Very Urgent requirement : Senior SAP Consultant (Managing Consultant), USA

EDS is a leading global technology services company seeks for Senior SAP Consultant with 7 plus years of experience in SAP and its related technologies
Position details :
Major requirements :
     SAP consulting
     SAP Consulting Management
     SAP Sales
     SAP Delivery
     SAP knowledge
Minimum Requirements:
     7 years SAP
     15 years Executive experience
     Big 5 consulting exp.
     Software consulting in SAP
Anywhere in USA
Relocation: Yes
Travel %: 80-100
If your interested with the above position, please send in your resume along with the contact details to [email protected] ASAP

EDS is a leading global technology services company seeks for Senior SAP Consultant with 7 plus years of experience in SAP and its related technologies
Position details :
Major requirements :
     SAP consulting
     SAP Consulting Management
     SAP Sales
     SAP Delivery
     SAP knowledge
Minimum Requirements:
     7 years SAP
     15 years Executive experience
     Big 5 consulting exp.
     Software consulting in SAP
Anywhere in USA
Relocation: Yes
Travel %: 80-100
If your interested with the above position, please send in your resume along with the contact details to [email protected] ASAP

SAP MM- SRV Mgmt integration with Fleet management-Config Required

Hi friends,
My client is asking us to implement SAP fleet managent integration with SAP MM service management.kindly help me by providing config details also.
Regards,
William

Hi,
Read the below sap help
http://help.sap.com/saphelp_470/helpdata/en/e3/0aeb1802e211d39eeb0000e8323350/frameset.htm
Kapil

Urgently required Good Installation Document for SAP Solution Manager 4.0

Hello Experts,
Iam implementing /installing SAP Solution Manager 4.0 in our scenario in a day/two. My query is tat do we need to install it APAP + JAVA based only or can we install it ABAP based only?
Secondly i needed good self prepared document for SAP Solution Manager 4.0 installation which gives me step wise step procedure in detail.Plz dont give service marketplace link as i hv already seen and checked installion guide over it ,act. i wanted self prepared doc which is of more use. The useful answers shall be surely awarded points. Requested to revert at earliest as i need this guide in a day itself.
My Email Id is [email protected] .
Regards,
Saumya

Hey Somya,
Can u plz send me the configuration guide of change request management that Rakesh had sent to you..
My Email-id is [email protected]
Plz its urgent, let me know if u want me to open a new thread so that i can reward you with points..
Tnx in advance.

Datasources for CRM Workforce Management

Hello Dear Experts,
I am trying to activate the Datasources from the business content for CRM Workforce Management (0CRM_WFM) but the extractions do not work : I have the message "Datasource not supported by the extraction program.
Has anyone already worked with that content? And do you know if there is some customizing in CRM or WFM to activate correctly the datasources?
The help and forums are not very rich for that domain : does anyone have some docs?
Thanks for your help.
André

Hi
http://help.sap.com/saphelp_nw70/helpdata/EN/32/9bae399c1a6651e10000000a114084/frameset.htm
May help you

Workforce management: what features offered by BCM?

Hi everyone,
What can be ensured in terms of workforce management in BCM?
Are any of the following features enabled in BCM :
• Modelling and forecasting of staff requirements
• Upload of actual results from main system and comparison of forecast versus actual (feedback loop)
• Handling of seasonal variations and special events
• Management of shift patterns and staff rotas
• Administration of staff absence
• Capability for agents to self-serve when booking absence
• Integration with the HR system
Many thanks,
Eli

Hi Eli,
Workforce mananagement features are only available thru partners. Vendors like Verint, Nice and Teleopti have existing integrations towards BCM. They are able to read BCM data and they can provide out-of-the-box staffing, shift planning and forecasting capabilities and tools on top of the data. In addition one can make own custom analysis e.g. with SAP Business Objects BI tools based on BCM data. BCM contains all necessary volume data (agent work done and contact volumes) for forecasting and planning purposes. However BCM doesn't model e.g. shifts.
Best regards,
-Ville

Questions on SAP Strategy Management

Dear Experts,
I am very new to SAP Strategy Management (SSM). I already tried to find some information about it in the web, but unfortunately most documents only provide high level information (mostly marketing slides). Therefore I would be grateful if you could answer the following questions:
1. SSM provides charts for data visualization. Is there an overview of supported chart types? Is there a source which gives further information about chart customization?
2. SSM provides a collaboration functionality that enables user to add comments. Can comments only be maintained on query level, or also by navigation state (e.g. comment is only shown, when navigating to Calendar Year 2006 and Company Code 4711)?
3. Is it possible to print comments / export comments combined with charts / reports to PDF
4. Can users upload documents (e.g. MS Word docs)?
5. A new version was just released which is supposed to have a better integration with SAP BI. What are the improvements in terms of integration? How can SAP BI data be accessed?
6. What are the current system requirements for SSM?
7. Where can a documentation on SSM be found (I could unfortunately only find an installation guide on service.sap.com)?
Thanks a lot for your help!
Marco
Edited by: Marco on Sep 15, 2008 10:22 AM

Marco,
Here is some information about SAP Strategy Management:
1. SSM provides charts for data visualization. Is there an overview of supported chart types? Is there a source which gives further information about chart customization?
Strategy Management provides out-of-the-box packaged reporting templates: Benchmarking, Trending, Percent Contributions within subtotals, Exceptions, Rankings, Ad-Hoc reporting of multiple dimensions & metrics.
With Strategy Management, you can also provide links to reports or charts in other applications for further drill-down or exploration.
2. SSM provides a collaboration functionality that enables user to add comments. Can comments only be maintained on query level, or also by navigation state (e.g. comment is only shown, when navigating to Calendar Year 2006 and Company Code 4711)?
Comments are added by users to specific areas and can be defined as to which user groups have access or visibility to these comments. These comments are directly associated with a specific area (i.e. objective, KPI, initiative, etc.) with a tagging icon to show individual users if there are new, unread, comments since their last access to system.
Comments are added at the user interface level and would be stored in either the MaxDB or SQL database, depending on how the implementation was configured.
3. Is it possible to print comments / export comments combined with charts / reports to PDF
Strategy Management has an Operational Review function that allows users to capture screenshots, annotate them and publish as a pdf report.
4. Can users upload documents (e.g. MS Word docs)?
Throughout Strategy Management is the ability to provide links to other reports, internal or external documentation, as well as other applications. Best practices would have an associated link to documents.
5. A new version was just released which is supposed to have a better integration with SAP BI. What are the improvements in terms of integration? How can SAP BI data be accessed?
The improvements are an administrator tool that provides a basic user interface to simplify the handling of BI connectivity: importing schemas, defining virtual measures, creating scorecard metrics, and importing data.
6. What are the current system requirements for SSM?
That information can be found in the installation guides.There is a Master Guide and a Sizing Guide which will both be helpful.
7. Where can a documentation on SSM be found (I could unfortunately only find an installation guide on service.sap.com)?
The best public resource for documention about SSM is the BPX Community> Enterprise Performance Management
Hope this is helpful,
Bob

NW CE 7.1 SP06 for SAP Strategy Management (SSM) environment

I have been unable to find NW CE 7.1 SP06 installation files in SWDC. The path I have tried is:
SDWC > Installations and Upgrades > Entry by Application Group > SAP NetWeaver and complementary products > SAP NetWeaver CE > SAP NETWEAVER CE 7.1.
When I navigate there, there is only an 'Info Page' tab, not a 'Download' tab like I am accustomed to seeing for downloading installation files for other products. There is an 'Installation' link on the Info Page tab but this just takes me to another info page with a warning:
"The following products have been classified with export control list position 4D003c (Strong Encryption). These products are subject to export control! Please consider this fact in case of export and/or shipment to other member states of the European Union. If so, please check whether you need an import license."
We thought it could be a licensing issue but we do have access - we checked with our partner contacts at SAP.
How do I get the installation file(s)?

Hi,
I solved the issue bye updating jvm manually. Both jspm and update manager didn't update successfully.
Thanl you for your support.
Resolution (to support adobe document services for my specific instalaltion)
Check JVM version in Netweaver u2013 open file
c:\usr\sap\<NWinstance>\<NWnumber>\exe\sapjvmmanifest.mf. See SAP JVM version
(e.g. sapjvm version: 5.1.055)
If SAP JVM version is earlier than 5.1.0.55 apply the patch from SAP Note 1469491:
1) Download patched JVM from the link provided in SAP Note 1469491 for
required platform
2) Unpack downloaded SAR archive using Netweaver SAPCAR tool
3) Check JVM version and platform in file sapjvmmanifest.mf. E.g.
sapjvm os: NTintel
sapjvm version: 5.1.055
u201Csapjvm osu201D should be the same as in the installed NW JVM u2013 see file
c:\usr\sap\<NWinstance>\<NWnumber>\exe\sapjvmmanifest.mf
4) Stop Netweaver services
5) Substitute Netweaver JVM folders
c:\usr\sap\<NWinstance>\<NWnumber>\exe\sapjvm_5 and
c:\usr\sap\<NWinstance>\SYS\exe\jvm\NTI386\sapjvm_5.1.0xx by SAP JVM
from the patch package
6) Start Netweaver services

Replacimg performance Manager with SSM(SAP Strategy management)

Hi,
Can any body tell me how to migrate all the scorecards, KPIs based on Performance Manager to SAP Strategy Management. Is there is a tool for that in SSM if not should those be rebuilt in SSM from the scratch.
how do we replicate everything fromPM to SSM
From the developer perspective what will their tasks.
Edited by: chrisbaker1999 on Jun 16, 2011 1:01 PM

Chris,
What the External Data Loader does is to allow you to transfer your scorecard structure from Performance Manager to Strategy Management. What you are importing is the structure of Contexts, Perspectives, Objectives and KPI aspects. It allows you to put all of these in the loader, verify the structure in the loader, and then using Transport to bring into SSM.
There are additional definitions and settings that SSM requires that will have to be added after you Transport the loader's data.
You will still have to build PAS models separately, because the External Data Loader does not build models.
The Transporter tool in SSM allows you to export (and then import) your scorecard metadata from DEV to PROD. Moving between systems is a two-step process, and Transporter is step one. PAS is separate (step two) and you make a dump of the model in your DEV system, take that dump file from the Home directory in DEV and move it to the Home directory in PROD. In the PROD system you create a new PAS model frame and then load that dump into the new framework.
Each SAP customer has a super-administrator that can add users to the SAP Service Marketplace. Find out who your super-admin is and get yourself added to allow you access to those areas on Service Marketplace.
Regards,
Bob

SAP Strategy Management

Dear Guru's,
We need to configure the SAP Strategy Management in our landscape, as a pre-requestic we installed the CE and also deployed the SCA file of strategy management and followed the installation guide.
We need to test the strategy management which we configured in our landscape, could anyone suggest me how we need to test the follow and also required roles for the users in strategy management.
Expecting your valuable suggestions.
Thanks in advance.
regards,
Guna

Hi Guna,
Please see this document for recommended roles for strategy management - http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/b0ac7368-092f-2a10-d68f-8ba5c3f75f10?quicklink=index&overridelayout=true
Regards,
Sen

Questions on "FAQ - SAP Solution Manager for VARs"

Hi,
I just got through the FAQ - SAP Solution Manager for VARs, but have some further questions:
For me it is not quite clear which connections are necessary for which VAR scenrio.. currently we have setup the service desk in our solman. Customer's aren't linked to the solman yet - we have saprouter-saprouter connections. Connecting them via SAP support backbone is an interesting option, especially for incident management. To get this working we should follow note 1124718 right?
But what about the other scenarios like maintenance optimizer and ewa monitoring? I guess for that we definitly need to build up RFC connections to each relevant customer system (~300+x)?! I think it will be hard to handle so many connections - just consider if a customer is cancalling the maintenance contract, everything needs to be removed again... best would be to have a central communication point...
For MOPZ we need up-to-date system information. So everyone is talking about SLD. Do you also recommend this option? There we need again a connection (direct to SolMan SLD or via external SLD on customer side).
According to the FAQ there is a workaround for ewa monitoring for customers with security doubts.. is this also working for non-ABAP components? We need SMD and WI for generating ewas for JAVA systems...
With regards to Enterprise Support contract: ewa only need to be monitored for productive systems? Can a customer be charged if they want to have ewas monitored for other sytems too? How long do we need to keep the ewas (1 month, 3 months, half year) before they are deleted? Are there any specific requirements?
All the work to get these scenarios working.. is this covered within the Enterprise Support contract? Can the customer be charged for work thats done by the VAR in their system (e.g. RFC connections, SDCCN, SLD,...)?
Sorry for this long text.. hope you have some helpful ideas!
Regards,
Richard

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

SAP Workforce Management (WFM) Required...

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