SAPOsCol running but not working (shared memory not available)

Question

Dear Forum,
We have just set new passwords for SAP AD users (incl SAPService<SID> and <SID>adm), after this restarted SAP instances and servers / clusters). Everything came up well and all services, incl SAPOsCol started up automatically with the new passwords.
Everything works fine - only this morning i wanted to have a look in ST06 and the program tells me "SAPOSCOL not running? (shared memory not available).
The service is running tho, would a restart of the service do any difference, and is there any possibility that a restart of the service on a live and running system would force a system restart? (i couldnt think of any, but I hate restarting services on a live running production system).
Would it be an option to stop/start the collector from ST06?
Thanks in advance,
Kind regards,
Soren

Answer 1

Hello Kaushal,
Thank you for your answer!
I tried to start and stop/start the service from ST06, but it doesnt work. Here is a content og the log - any ideas how i could start the collector without booting the server?
HWO description
      SAPOSCOL version  COLL 20.95 701 - 20.64 NT 07/10/17, 64 bit, multithreaded, Non-Unicode
      compiled at   Feb 24 2009
      systemid      562 (PC with Windows NT)
      relno         7010
      patch text    COLL 20.95 701 - 20.64 NT 07/10/17
      patchno       32
      intno         20020600
      running on    L5183N01 Windows NT 6.0 6002 Service Pack 2 16x AMD64 Level 6 (Mod 26 Step 5)
      PATCHES
      DATE     CHANGELIST           PLATFORM             PATCHTEXT
      20081211 1032251              ALL                  Option -w support. Removed SizeOfRecord warning rt 130.
      20090114 1036522              UNIX                 Log file permissions: 664.
      20090203 1041526              UNIX                 Add. single instance check.
      20090210 1042962              ALL                  Continue after EWA HW XML generation failure.
09:46:39 12.04.2010   LOG: Profile          : no profile used
09:46:39 12.04.2010   LOG: Saposcol Version  : [COLL 20.95 701 - 20.64 NT 07/10/17]
09:46:39 12.04.2010   LOG: Working directory : C:\usr\sap\PRFCLOG
09:46:39 12.04.2010   LOG: Allocate Counter Buffer [10000 Bytes]
09:46:39 12.04.2010   LOG: Allocate Instance Buffer [10000 Bytes]
09:46:40 12.04.2010   LOG: Shared Memory Size: 118220.
09:46:40 12.04.2010   LOG: Connected to existing shared memory.
09:46:40 12.04.2010   LOG: MaxRecords = 1037 <> RecordCnt + Dta_offset = 1051 + 61
09:46:55 12.04.2010 WARNING: WaitFree: could not set new shared memory status after 15 sec
09:46:55 12.04.2010 WARNING: Cannot create Shared Memory
thanks!
Soren
Edited by: Soeren Friis Pedersen on Apr 12, 2010 9:49 AM