SAPScript output differently depending on who is running it

We are running a SAP standard SAPScript.  When I run it, certain information is missing (box numbers which are 'hardcoded' in SE71) but when SAP log into our system and run exactly the same thing, they do see the data.  The problem exists for both printing the SAPScript and viewing it online.
Any ideas?
Thanks very much.
Alison

It may be because of the following.
1) may be the user does not have autorizations to see the logo etc
2) may be both might be testing in different client, note: SAPscript is client specific.
3) Mostly output option, i.e. printers you are using is different. make sure, both try to view setting the same output device.
Close the thread once question is answered.
Regards,
SaiRam

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