Sat Pro L10 DVD Super Multi Drive

I have a new Satellite Pro L10 with DVD Super Multi Drive running XP Pro. I have not been able to write to the DVD drive - either it does not recognise the DVD in the drive or it blue screens and crashes when I am using the Windows Back-up facility before I can read the error message. I am now getting very nervous as I have not been able to back it up for the 6 weeks I have had it....
I can play pre-recorded DVDs (i.e. movies) in the drive and it can read Cds and some makes of DVD. The manual is singularly unhelpful on how to use/troubleshoot the Super Multi drive

HI Christine,
Unfortunately not. The Toshiba specification for the L10 simply states that Sonic RecordNow and WinDVD Creator are supplied as bundled software.
The only options are :-
1. The software is pre-installed on the hard drive,
2. The software is provided on the Toshiba tools & Utilities CD
3. The software is provided on OEM CDs.
Toshiba use a combination of the above three methods depending upon which model of notebook is purchased. On some models item #2 is not supplied but has to be created by the purchaser.
When I bought my A30 it used a combination of #2 and #3 for the bundled software, with Drag'N'drop CD being supplied on the tools and utilities CD but with Microsoft Works and Onenote supplied on OEM CDs. Everything else was pre-installed oin the HD.
It seems strange that you have neither Sonic or Windvd Creator on you system.
It may be worth checking with the people where you purchased your notebook to ensure that they supplied all the necessary bits and pieces.
Sorry I can't be any more helpful but it is very unlikely that both products have been accidently deleted from the system, so the real issue is to locate the original source for them.
regards,

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