Satego X200-21D: TS-L632D DVD-Drive doesn't read and burn DVD-R DL

Hallo,
I have problems with my SATEGO X200-21D DVD-Drive
TS-L632D to read an burn DVD-R DL discs.
I contacted the Toshiba-support via e-mail ans asked
for a new drive-firmware, but the answer did not solve my problem.
There are only updates in the toshiba download area,
but not for my drive model. I can send my notebook
for money to a service partner, to check this problem.
I can not understand this! I bought a highend notebook
for 1.700 EUR and it is no firmware update support
available to solve problems with newer discs?
If i search for this problem in the WEB, there an a lot of
questions and problems with reading and burning
DVD-R DL discs with this drive modell!
How can it be???
I hope for some hints to get a firmware drive update
to fix the problems reading and writing DVD-R DL discs.
Gettings J. Janni from Germany

Hi,
yes I have got the TS-L632D drive and not the TS-L632H - that is true. But why is no firmware update available for TS-L632D,
because also this drive has problems with DVD-DL discs!? I payed 1700,- EUR for my Thoshiba notebook with the
DVD-drive TS-L632D. And in my opinion it can't be, that for this drive version is no firmware update available!!!
Other companys (f. i. DELL , SAMSUNG) support this drive version and offer firmware updates for this drive modell.
It is a fact that my DVD-drive has problems to read and burn DVD-DL discs! This is a known fact for many drives and therfore
exists firmware updates for the DVD-drives to fix this problem. But why not for my drive modell???
My be it was an error to by a Toshiba Notebook!? I am a customer and I don't care what special
DVD-drive modell is in my notebook (TS-L632D , H or wwhat ever)!!!
My message to Thoshiba: "Pleas help me to solve my problem!!!"
Greetings
Janni from Germany

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Satego X200-21D: TS-L632D DVD-Drive doesn't read and burn DVD-R DL

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