Satellite 3011G freezes running recovery during format process

I work at a computer store, but I figure it's better to try and post here and hope for the best than send the computer. I am working on back to Toshiba as DOA.
Basically, the problem is, when I run recovery, the computer freezes during format process at "Progress 23 - 11 minutes remaining".
Since it's not the first time I have this problem with this particular model, I wonder if someone smarter than me has figured out a workaround... The OS is of Windows Vista and I use original CDs to run the recovery.
Any help would be appreciated.
PS. Excuse the bad English, I am typing this with my left toe (figuratively). A lot of work today, heh.

The Satellite 3011G is not known to me. Are you sure you have typed the right notebooks series?!
Anyway, usually the installation should run smoothly, without any malfunctions.
Either the HDD was formatted in the wrong way or the HDD could malfunctions.
So in firstly you should format the HDD and erase all partitions from HDD
I have noticed many times that a wrong HDD partitions could have a bad influence on the OS installation from the Recovery CD!

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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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