Satellite 5200-802: Keyboard and touchpad dont work

Hi everyone.
I was hoping someone could help me with a problem I'm having with my Satellite 5200-802. The Keyboard will not work evn though it shows in device manager and report it as working fine. I have updated the BIOS and tried a lot of other basic stuff so any suggestions would be greatly appreciated.
It may be worth mentioning that I also cannot get my touchpad driver to register.
Many thanks.

Hi
Do you get an error message or do you have any bed signs on the screen?
Can you use the keyboard to access the BIOS?
If yes then the keyboard was recognized and works!
If you cannot use the keyboard running OS then I would recommend to delete the keyboard device from the device manager and to restart the notebook.
After new OS reboot the keyboard should be recognized again.
But I think that you will be not able to access the BIOS.
Due to the fact that the touchpad does not work too, I presume the hardware is faulty or there is no connection to the motherboard. Maybe a lose cable
Maybe you should check this. But note; if you have no experience contact the notebook technicians. Bye

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Message Edited by sedmtd on 10-27-2009 12:36 PM
Message Edited by sedmtd on 10-27-2009 12:38 PM

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If you were to reboot your computer and access the BIOS using the F10 button does the keyboard work there?
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Have you ever taken the notebook apart? The symptoms you describe would fit with a damaged or loosened cable inside the notebook.
I feel that I should first help you troubleshoot the recovery issue. I say this because performing the recovery will rule out software issues with a 99% certainty. So, what was the problem you faced during a recovery? Do you get any errors?
I'll keep an eye out for your response. Have a great day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

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Last edited by crlf0710 (2011-11-15 10:29:38)

Hi!
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Click here for the touchpad driver for windows 8.1.
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elpolly,
You may look at some of the Other options, especially Items 15) and 7).

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Hi
There are no many options which could solve this problem.
It can be a hardware problem or software related issue.
Can you use the internal keyboard within the BIOS?
Check this.
If this would not be possible, I assume the hardware is faulty.
Additionally I recommend testing the keyboard and touchpad using the factory settings.
Recover the notebook and check if the keyboard would functions. Otherwise you will need an helps from an notebook technician in order to replace the keyboard and touchpad

Satellite 5200-802: Keyboard and touchpad dont work

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