Satellite A100-049 - CD ROM drive no longer found

My satellite A100-049 no longer sees my CD rom drive, It won't auto play any discs, and when I double click a shortcut to a program that uses a disc it says 'no cd-rom drive found'.
I've tried updating the driver but I already have the most up to date one. It was fine yesterday, before I installed Norton 360- I don't know if that has anything to do with it. My operating system is vista home premium.
I really need help quickly as I'm going to university in under 3 weeks and the cd rom drive is vital to my course.

Hi Michael
Its very strange that your CD/DVD drive does not work longer after the Norton 360 installation. For me it looks like the Norton 360 has modified some registry keys and therefore the drive malfunctions.
I would recommend removing the CD/DVD drive from the device manager.
Then restart the notebook. After new reboot the windows OS should recognize the new hardware (CD/DVD drive) and should install it again.
Then start the registry and remove the upper and lower filter values from this registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
then reboot and test again!
Good luck and cheers dude ;)

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