Satellite A100-496: CD/DVD drive error - incorrect function

Hi,
I am using Toshiba *Satellite A100-496* laptop with Windows XP as an Operating System.
When using the CD drive , I get the following error :-
*D:\ is not accessible*
*Incorrect function*
Can anybody guide me to troubleshoot and detect a possible solution ?

Hi
Access the device manager and remove the CD/DVD drive from the list.
Then access the registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Then reboot the machine.
Im not quite sure if this will help you but in many case this workaround was very helpful

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Okay, thanks for the help and suggestions guys. With the info you gave me, I managed to think out the most awkward and roundabout method possible. I've noted it down so that others may attempt to do so in the future if they so desire.
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Failed while scanning for CD/DVD drives, error 2355

Failed while scanning for CD / DVD drives, error 2355.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
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I have done all the steps that I could find, and I am still having this issue...can someone help me please?
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Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 1525
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
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Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
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WebKit accelerated compositing is enabled.
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Network Adapter Information
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IP Address:             192.168.0.16
Subnet Mask:          255.255.255.0
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DHCP Enabled:      Yes
DHCP Server:         192.168.0.1
Lease Obtained:     Sat Apr 05 12:21:08 2014
Lease Expires:       Sat Apr 05 13:21:08 2014
DNS Servers:         68.105.28.12
                                68.105.29.12
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Adapter Name:        {8F15FB4D-2EE6-4690-A8E7-82ACBF7A4F1E}
Description:            Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
IP Address:             0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:      Yes
DHCP Server:
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DNS Servers:
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Firewall Information
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Connection attempt to browsing iTunes Store was successful.
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CD Driver Not Available
CD Driver DLL Not Available
With that one, I'd start with solution 3 from the following document:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

Unable to burn cds. Have run diognostics. i tunes not running in safe mode. invalid lower filters registry value. Failed while scanning for CD/DVD drives, error 2500. Please help.

Unable to burn CDs using i tunes. Have run diognostics.    Summary:-   i tunes not running in safe mode.
                                                                                                                                    Invalid lower filters registry value.
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Please help.

That's why you want to make a backup of the registry. If you didn't make a backup, use MS system restore to go back. The only values you should remove are UpperFilter or LowerFilter - one or both may be in there and can be removed. If neither value exists, then that is probably why you can't burn and Windows is not recognizing your drive as a writable drive.
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

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Searching similar questions in user forums suggests a use of a Microsoft Help & Support page headed "The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista".
However this involves modifying the registry! As a relative novice I am reluctant to do this unless I can find no easier way.
Must I bite the bullet and and enter this minefield, or is there a better way?

>At first the drive worked perfectly, but has recently refused to start. Device manager now shows it with a yellow exclamation mark and it's status is given as "This device cannot start. (Code 10)".
This error is definitely caused by a wrong registry entry.
I had such error several times ago and I have solved it removing the lower and upper filters from these registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Here are some steps how it worked on my Windows system;
- I removed the CD/DVD drive from the device manager
- Then edited the registry as described above
- Rebooted the notebook
Im sure it will help you too.
Bye

Satellite Pro L300 - DVD drive error code 10 on Vista.

Can't see DVD drive on "my computer" Under device manager its showing drive but with yellow triange, after looking at info, the device status is "This device cannot start. (Code 10)" tried restarting 2 times. Thats not working.
Also cheaked drivers, on my computer and internet, windows is saying there up to date and im running the latest.
Tried to uninstall drive and restart thats failed.
When instering a disk the drive does move and spin the disk, so im hoping its a technical issue and doesnt need new drive.
Any help is welcome
thanks

Hi mate
Dont worry it seems its just a registry issue.
First of all remove the CD/DVD drive from the device manager list.
Then go to registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
+HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contr ol\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}+
Details here:
http://support.microsoft.com/kb/270008/en-us
Then reboot the notebook.
Wait until the OS has recognized the CD/DVD drive again and check it.
Greets

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Hi all,
I need to replace the dvd unit of my laptop.
I'm looking for a sparepart on the web, bat i don't find anything.
Somebody can suggest me were buy a dvd drive compatible?
I write from italy.
thanks
Regards

Hey,
Important is that you buy a compatible CD/DVD drive because not all drives are compatible with all notebooks.
In your user manual you should find a list of compatible drives that you should check. These drives are pretested and will work/fit.
If you search with Google you will find some online shops where you can buy it I think. Alternative you can also ask an authorized service provider directly, the guys know what drive is compatible:
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Hi Michael
Its very strange that your CD/DVD drive does not work longer after the Norton 360 installation. For me it looks like the Norton 360 has modified some registry keys and therefore the drive malfunctions.
I would recommend removing the CD/DVD drive from the device manager.
Then restart the notebook. After new reboot the windows OS should recognize the new hardware (CD/DVD drive) and should install it again.
Then start the registry and remove the upper and lower filter values from this registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
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Hi
Well, you can try to remove the drive form the device manger.
After new reboot the drive should be recognized again. Check then if its possible to read the DVD-R CD.
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Message was edited by: pifos999

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For what it is worth, the processor is a T2085 @ 1.73 GHz. It is a 32-bit Operating System.
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When I took the disc my sister had burned and placed it in the disc drive on my laptop, it displayed the tracks that had been burned and it played the music just fine. This has me really thrown for a loop.
The laptop is only a year old and I can't burn a single thing.
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Thanks.
Gord
Canada

Hi
In your case I would recommend trying different CDs from different manufacturers.
You should know that not all CDs or DVDs would be fully compatible with your internal CD/DVD drive.
In many cases not compatible CD or DVD would cause exactly the same issues which you have described in your message so try different medias!
Furthermore I would recommend checking the Toshiba driver page for an CD/DVD drives firmware update.
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Hi,
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Try this:
remove the CD/DVD drive from the device manager list
access the registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class{4D36E965-E325-11CE-BFC1-08002BE10318}
This is described also here in the MS knowledge base article:
http://support.microsoft.com/kb/270008/en-us
Check it out!

Satellite A100-496: CD/DVD drive error - incorrect function

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