Satellite A200/W00 - Fingerprint Scanner not being recognised by software

Hi.
I'm running a Satellite A200/W00 Toshiba laptop (PSAF6A-0W00IN), and I just recently installed my brand new Windows 7 Professional that I just bought.
I found the Windows 7 Drivers for my laptop on the website and installed the Protector Suite QL 5.8.0.4024, and it installed just fine.
Once I restart my computer after installing, on the login screen where the fingerprint scanner button is to log in it says 'Cannot read scanning device', or something along those lines.
When I log in there is another pop-up with the program on the task bar stating the same thing, that my fingerprint scanning device needs to be plugged in. It's built into the laptop, it shouldn't need 'plugging in'.
I tried uninstalling the drivers for my Biometric device, and then on scanning for hardware changes it immediately detected my Fingerprint scanner again and reinstalled the drivers from it.
So, my Fingerprint scanner is clearly working, but Protector Suite QL isn't detecting it. I don't understand why.
Anyone discovered this problem or know how to fix it? I can't exactly check the state of my scanner as it is built into my laptop.

I'm not sure what the TrueSuite Access Manager you mentioned is. If that is the program that you use for managing your fingerprints/logging in with fingerprint reader, then that is a different program than what I had come with my laptop.
The program that came with my laptop for managing fingerprints and the reader is UPEK Protector Suite QL, and it used to work perfectly fine on Win7 RC and Vista Home Premium.
I can't register my fingerprints at all as the program that is supposed to do it isn't finding my fingerprint reader. Logging in with the fingerprint reader is an option at the moment at the login screen, but as mentioned it says that it cannot find the reader.
I have 'Fingerprint Login' selected in the settings with 'Allow to bypass logon using Windows password' and 'Allow user selfenroll in login', and other settings are set to 'Convenient' mode.
I've taken a screenshot of the exact popup that comes up whenever I try to access the Fingerprint reader to register/check storage, and have uploaded it. Here is a link: [http://img94.imageshack.us/img94/4880/fingerprinterror.jpg]

Similar Messages

CD/DVD drive is not being recognised in Satellite L755-15R

Hi, Our L750 - 15R CD/DVD drive is not being recognised in my computer, we have updated drivers and used Microsoft fix to no avail, we aren't getting any error messages.
Any help .would be most appreciated.

Delete the ODD in the device manager.
Then remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Then restart the notebook and check if the CD/DVD drive would appear there.

Some Microsoft Windows Update cannot be insatlled - Satellite A200-W00

Hi,
I Have been having a problem with updates on my Toshiba Satellite A200-W00 Machine. I have two particular updates that continuously fail.
I have been in contact with a Microsoft personnel who has been sending me step by step trouble shooting to try but I've had no luck. These updates are:
*Cumulative Security Update for Internet Explorer 7 in Windows Vista (KB956390)*
*Cumulative Update for Media Center for Windows Vista (KB955519)*
*Security Update for Windows Vista (KB953155)*
This was one of his emails
From the problem description, I understand that several updates failed to be installed, and you have tried some troubleshooting suggestions, but the issue still persists. If there has been any misunderstanding, please let me know.
Given this situation, the issue may occur if the related system files are corrupted. In order to continue troubleshooting it, please first temporarily uninstall the security programs, and test the update again. If still failed, please take your time and try the following steps to repair the system.
In-place upgrade
==========
Though this operation will not remove or modify the installed programs and files, I still suggest that we backup the important files before doing this. In addition, we may have to reinstall the device drivers after this operation. Thank you for your understanding.
1. Start the computer and access Windows Vista.
2. Insert the Windows Vista DVD in the computer's DVD drive.
3. Use one of the following procedures, as appropriate:
If Windows automatically detects the DVD, the Install now screen appears. Click Install now.
If Windows does not automatically detect the DVD, follow these steps:
a. Click Start, click Run, type Drive:\setup.exe, and then click OK.
Note: Drive is the drive letter of the computer's DVD drive.
b. Click Install now.
4. When you reach the Which type of installation to you want screen, click Upgrade to upgrade the system files of Windows Vista.
After it completes, please try to update again.
Please try the above steps and let me know the results at your earliest convenience. If there are any questions or concerns, feel free to contact me.
I look forward to your reply.
Best Regards,
Bill
However Vista was preinstalled on my laptop and obviously I don't have the disc. Anyone know where I can get hold of it or have the same problem with similar updates. I've tried disabling my antivirus, firewalls, antispyware disk checks, clean ups etc and nothing.
Any help would be much appreciated.
Thanks

In my opinion updates issue have nothing to do with notebook manufacturer and I also think that Microsoft is the right address where you must ask for help.
About missing recovery DVD there are no many options for you. If you don't have it you can order new copy for you. The right address is https://backupmedia.toshiba.eu/landing.aspx
Bye and good luck!

IPod not being recognised in iTunes

Hi all
I sold my iPod on eBay and, as far as I could tell, it was working perfectly when it was sent off. The buyer has sent it back to me claiming it wasn't being recognised in her iTunes and to my surprise it's now not being recognised in mine. I plug in the iPod and it charges through my Mac but does not become recognised in iTunes at all. Does anyone have any ideas as I am going to have to refund the buyer AND the iPod seems caput so it would be great if I could get it working one way or the other. Thanks so much in advance.

I tried what you suggested but it didn't seem to work for me. When i started the error check nothing happened, the bow for checking errors closed immideiatly after i clicked start. Did you do anythig else before checking the drive for errors, like put it in disk mode?

IPod not being recognised by Windows..cant change the hardis

All,
Pls help a iPod freak out. I recently recieved a new ipod via Apples Warrenty conditions sound good right... Wrong!
My new ipod is not being recognised on my pc.
I have:
Reintstalled the latest Ipod Sw 2005-26-6 (and the original version 2004 8-6)when the latest load didnt work. reinstalled iTunes and tried to restore my ipod.. when i do, i have a pop up that says that the ipod is locked!!. I have gone on the aple support website and it tells me to format my ipod for windows i need "iPod for Windows Software 1.0" but it states that this is not found on the Apple website! My original pacjkaging only had the one disc with itunes and ipd sw (no specfic Windows sw)... And even if this sw is on the disc.. it wont connect to my laptop as its formatted for a mac!! Im going on holiday in two days.... PLS HELP ME.

I have the same problem! My iPod worked for about 2 hours and then, it froze and turned off and now all I get is a sad iPod icon. I have done everything and it will not reset/restor/go into disk mode or anything. I have downloaded all new software and my PC won't recognize anything.

Iphone 3gs not being recognised by Itunes 10.1.2 on my Imac

Hi all,
This seems to be a common problem but all the posts that say they have succeeded don't work on mine. My problem started when my iphone was not being recognised. I did everything re-installed itunes, restarted computer etc and I finally went into DFU mode. Itunes recognised then but said it needed to be restored. At wits end i did this, now i have no phone as itunes wiped everything but since it wont recognise it again i cant get the phone past the connect to itunes/emergency call screen. I also tried deleting the file "com.apple.usbmuxd.plist~orig" but i cant seem to find it where they said it would be. If i can find this file apparently this will help me but it simply not there.
Really hope that someone might have an answer that will work for me because i really need my cell phone back
P.S I have the latest itunes and Mac OS X 10.6.6

In this article about your device not being recognized in OSX, http://support.apple.com/kb/TS1591 ,it is mentioned, that
In some cases, you may need to remove and reinstall the Apple Mobile Device Service.
So give it a try.

My ipad (mini) and ipod are not being recognised by itunes?

When connecting both my ipad(mini) and ipod(7th gen) they are not being recognised by itunes. I last connected just over a month ago and everything was fine. When I last connected I also connected my old ipod(3rd gen) to add new playlists beforing giving to someone else. When I first plugged in I got a message saying that the cable was not Apple authorised - both my cables are cables supplied with my ipod/ipad so came from Apple? When I run diagnostics it says
"Most recent devices not currently connected, - iPod Nano (3rd Gen) and iPad Mini running firmware 6.1.3" This is the first time I have tried to connect since updated my iPad with IOS7? Please help I wanted to put Christmas playlists on both devices.....!

Device Not Recognised > http://support.apple.com/kb/TS1538

My iphone 3GS is not being recognised by my PC?

My iphone 3GS is not being recognised by my PC, either in itunes or My Computer as a drive. iPad and iPod work fine.
Phone also not found on other computers I have tried.
Tried resetting the phone. Reloaded iTunes. Stumped now.

Now sorted thanks. It was the cable, seemed identical, would charge the phone through the USB port but did not show up as a drive.

After updating ios my ipad is stuck in recovery mode and is not being recognised by the computer in windows or itunes. Help!

Help - I am stuck in Afghanistan on operations and my iPad mini has died.
I tried to update the IOS as directed, there were a few error messages and I cancelled the process.
The ipad now only shows the connect to itunes screen and is not being recognised by the computer in either windows or itunes.
I have tried several resets and restarted the computer and reinstalled itunes.
Is there anything else I can do.
This is my only method of talking back to my family at the moment and is really quite important.
JS

Thanks, I will give it a go. Will it work on my computer after I do that?
Jez

Iphone 3gs not being recognised by Itunes on a Imac

Hi all,
This seems to be a common problem but all the posts that say they have succeeded don't work on mine. My problem started when my iphone was not being recognised. I did everything re-installed itunes, restarted computer etc and I finally went into DFU mode. Itunes recognised then but said it needed to be restored. At wits end i did this, now i have no phone as itunes wiped everything but since it wont recognise it again i cant get the phone past the connect to itunes/emergency call screen. I also tried deleting the file "com.apple.usbmuxd.plist~orig" but i cant seem to find it where they said it would be. If i can find this file apparently this will help me but it simply not there.
Really hope that someone might have an answer that will work for me because i really need my cell phone back
P.S I have the latest itunes and Mac OS X 10.6.6

In this article about your device not being recognized in OSX, http://support.apple.com/kb/TS1591 ,it is mentioned, that
In some cases, you may need to remove and reinstall the Apple Mobile Device Service.
So give it a try.

Iphone is not being recognised on itunes to sync?

Hi, I have connected my iphone to my computer but it is not being recognised on itunes?can u help?

I just replaced my 3GS with an iPhone 4 yesterday, and the new phone will not sync with iTunes. It pops up with the following error message whenever I hook it up:
"The iPhone "iPhone" cannot be used because it requires iTunes version 10.1 or later. Go to www.itunes.com to download the latest version of iTunes."
I just got this phone from AT&T, and there are no updates available for either my computer or my phone, so they have to have the newest iTunes.
Also, whenever I plug it in, the new phone does not appear under the "devices" tab on the left like my old one does.
Thanks in advance for whatever advice you can give me.

Since upgrading to Firefox 4.0 Norton IS site logins no longer work, even though they are running, they do not auto load. Is FF not being recognised after the update ?? ??

Normally when i open FF the Norton IS login manager kicks in automatically and completes all the various site logins.
'''However '''since the update to FF4, even though Norton IS 2011 is running the login manager is not working, it's as if FF4 is not being recognised as my browser any longer.
There must be a fix for this; if not i'll be forced to revert to the previous version of FF
New'ish system i3, Win 7, MS Office, Norton IS 2011, Firefox 4.0

You are almost correct in your assumption Norton needs updating to FF4
You can get Firefox 3.6.16 here:
http://www.mozilla.com/en-US/firefox/all-older.html
http://support.mozilla.com/en-US/kb/Installing+a+previous+version+of+Firefox

Ipod touch 6.1.3 not being recognised by iTunes 10.7

Just got a secondhand iPod Touch. It is on 6.1.3 and I have iTunes 10.7 running on my iMac 10.6.8. As far as I can see 6.1.3 is supported on iTunes 10.7. I tried the Apple trouble-shooting page but to be honest it wasn't that helpful.
If I set up Home Sharing then I can Home Share using the iPod Touch...which says that I do have connectivity at some level. Just that it is not being recognised by iTunes and so I am unable to load my apps or transfer any music over.

Many thanks lllaass
I had gone through the first part without success but had decided not to go through the second stage. But following your recommendation I did just that and it works!

My iPad2 is not being recognised as a device by my mac or my PC?

All programmes are up to date. The iPad pops up in itunes but nothing else. It's not recognised as a device in image capture either. Any ideas why?
The problem is I have a whole pile of photos that I want to get off the ipad that I can't access because it's not being recognised.
I could email them all to myself but this would take forever. Entirely the opposite of convenient, which I thought the iPad was supposed to be.
Photo stream only works so so, it's not sending all of my photos across, just ones it randomly selects. I really don't understand what that's about.
If anyone has any tips they would be greatly appreciated.
So far I have:
-updated iPhoto software
-updated iPad software
-reset iPad
-turned everything off and on again.
Nothing seems to work.
Looking forward to hearing a solution,
Aoife

How did the photos get onto the iPad ? If they were synced from a computer then they won't appear in Image Capture (or iPhoto or Aperture, and on a PC windows camera wizard and windows explorer) - there are third-party apps such as Simple Transfer which you can use to copy those back via your wifi network (but photos are 'optimised' when synced to the iPad, so if you do copy them back they may not be exactly the same as they originally were on your computer).
If you have photos taken with the iPad, copied to it via the camera connection kit or saved from emails/website then the iPad should appear in those applications so that you can then copy those photos off the iPad.

IPod Touch not being recognised on newly-installed OSX Leopard (10.5.4)

I have an iPod Touch (software version 2.0.2) which is not being recognised in OSX Leopard (version 10.5.4) which I just loaded onto the Powerbook G4. It was recognised under OSX 10.4, although the iPod Touch didn't launch iTunes when it was connected. It was only recognised after iTunes was launched.
I have read some previous posts about iPod Touch not being recognised. One of the recommendations is to reinstall the entire iTunes package. It this must be done to sort the problem, will all of the music in iTunes be lost?
Note my daughter's iPod, when connected, launches iTunes and is recognised.
Help, please.

Hi,
Reinstalling iTunes *will not* erase your music library.
As a matter of course I do, and in fact Apple recommend that you back up your music library, there is an option to do this under "File" in iTunes. It is really quite sensible to have your purchased and other music files saved elsewhere as well as on your main hard drive, it can save a lot of time and hassle.
Good luck,
Dud.
Message was edited by: Duddo - typo

Satellite A200/W00 - Fingerprint Scanner not being recognised by software

Similar Messages

Maybe you are looking for