Satellite A300 : cannot boot : blocked by Phoenix TrustedCore Setup Utility

This one is a bit bizarre. We have a Tosh Satellite A300-193 Laptop (Manufacturer Code: PSAJ1E-01000XEN) purchased July 2008, which my daughter uses for work. We have Kaspersky anti-virus on it, but since its license had expired (and we didn't really like it), I was going to remove it and install Avast.
Kasperky's removal instructions involve getting their "kavremove" tool which their instructions say should be run from safe mode. So, having downloaded the tool, I pressed F8 to boot to safe mode. ...
That's when things went wrong. Instead of the typical black boot-options screen, I got a password request from "Phoenix TrustedCore Setup Utility". We have never set up a password on this machine, and I have never seen this particular screen before. After three wrong guesses (!), the machine powers off.
Now when I turn it on, it goes straight to this Phoenix password request: I don't touch F2, F12, F8, or anything. I cannot work out why it should do this, nor how I can possibly by-pass it. None of my password guesses work (of course). My daughter is a primary school teacher with a school inspection looming in a week: while she has most of her work on a USB stick, there is data on this machine she really needs. Needless to say, tensions are rising.
I have googled all evening, so I know there is no point asking about passwords. But can anyone point me in a helpful direction? I'm baffled and at a loss. Grateful for any help (or hope!).
David.
(Edinburgh, UK)

Hi,
Which steps/procedure in that other thread you linked did you do to make it boot without asking for the BIOS password?
I looked through that message briefly, and what I didn't see is that after you get it to boot, you should probably go into the BIOS and reset the BIOS settings to default.
Another possibility is that the BIOS firmware itself may be corrupted, causing it to think that there's a BIOS password set. If that's the case, you may need to try to flash the BIOS with a known good BIOS, maybe booting from floppy or CD to do the BIOS flash.
Jim

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Toshiba Satellite A300-129 Crisis Recovery Mode Phoenix BIOS with USB drive

When flashing my BIOS back from v4.20 to a v3.90 I found on the net, everything went alright in windows, but as soon as I rebooted, the laptop showed the symptoms of a failed BIOS.
I'm now trying to repair the BIOS using the crisis recovery tool. I used the following procedure to create the USB stick and recover the BIOS
-Run the WINCRIS.Exe file in administrator and compatibility mode (Windows XP SP2)
-Select the USB drive (1GB Kingston), and format it with the tool
-Reinsert the drive and format again with the tool without restarting it to be sure that the disk is properly formatted
-Take the BL5S3D57.WPH file from the toshiba BIOS update and rename it to BIOS.WPH, and copy to the Crisdisk directory
-Copy the files BIOS.WPH (the one from toshiba I renamed), minidos.sys and winphlash16.exe to the drive in windows
-Take the drive out
-Plug battery out, plug AC out of laptop, hold the power button for a few seconds to make sure no remaining current is in the laptop
-Plug the USB Drive in
-Hold Fn+Esc in my case, this is the key combination where the laptop tries to read the USB drive the moment it boots up. It has something to do with enabling a boot block in the BIOS with that key combination.
-Plug AC in while still holding the F button
The F button does not nescessarily need to be held while plugging in AC, the laptop also tries to read from the drive if I hold it after plugging AC in, and before pushing the power button.
-Press the power button
I need to push the button twice, because the first time after plugging in AC the power button doesn't do a thing. When holding the power button for around 10 seconds after right after plugging AC in, the laptop boots sometimes, didn't find a pattern yet here.
The easy thing however is to just push the button 2 or 3 times, then it boots, and the booting procedure seems exactly the same as when holding the power button
-Wait for the LED to flash on the USB Drive. Very important: it seems to only flash ONCE for me, so it means it tries to access the drive, but I think it doesn't contain the right files or isn't formatted correctly. If I keep holding the F button while the laptop is on, the LED flashes once every 10-20 seconds.
From here on out the laptop is supposed to be reading the BIOS files from the USB drive, but apparently I'm doing something wrong. So here comes my question:
What could I be doing wrong in formatting the drive or writing the files to it?
Do I have the wrong CRISDISK? Is it normal that the files arent copied by CRISDISK to the USB Drive and that I have to do it myself?
Am I using the wrong WinPhlash? Or should I use the files that are supplied in the official BIOS rar from toshiba?
I have tried different versions of CRISDISK, different USB Drives (one 4GB would not be read by the broken laptop, and another 1GB would not be read by CRISDISK when trying to format the drive)
Tried different files on the USB Drive, tried bios.wph instead of capitals, tried BIOS.FD,...
I'm kind of running out of options here to try. Is there anyone who has experience with this recovery mode flashing that could tell me what I might be doing wrong? Or that has any suggestions on which other CRISDISK or toshiba updates to use?
Thanks anyways to people who read this and try to help!

> {quote:title=Xardas wrote:}{quote}
> Hi TwinCat,
>
> I think so to and that's a really good decision.
>
> From my own experience I can say that my authorized service provider works pretty fast and the technicians are friendly guys.
>
> I hope everything can be clarified as fast as possible! :)
I hope that Russian service provider will be as honest as the European one and won't solder something out as a souvenir :)
They said, it will take approximately a week.
Serviceman said that L30 has no built-in crisis recovery routine.
So I wasted money by buying an USB floppy disk drive and risked to burn something in my laptop by frequent powering it on and off (and may be burnt, will see).
The lesson I learnt is never flash BIOS if everything works and if even flash then not from Windows (btw. I flashed successfully my Satellite A300 from Windows without any problems).
Phoenix makes its BIOSes since 2001 with a crisis recovery boot block, but Toshiba locks this feature in many laptops, I think, not without a reason. Service providers want money too :)

Satellite A300 wont boot

Hello forum members,
I have had many problems with my Toshiba Satellite A300 for some time. I had found the solution of one of the problems through this forum but right now the problem I am facing; I cant find the solution for the problem.
When I press the power on button, the laptop just blinks (the fan runs , then stops , like it gets power pulse. the satellite sign on the left side of the laptop blinks and laptop shuts down, then laptop itself tries to boot but this goes on and on for long time. It finally boots (not really specific time when it boots , sometimes after 1 hour, 2 hours or all day) and I can use it. I tried to put the laptop in hibernate mood/sleep mode but no use, every time I press the power on button, I face the same problem. Once it starts it doesnt shut down and works fine.
I cant really figure out what is the problem? Your answers are really appreciated. I am having really a tough time with this laptop.
Abdul
Message was edited by: Akorai

I tried to run it with ac supply (without battery) and it wont run. then with with both AC supply ans battery and it wont run, in the end , i tried it only with battery and it works fine. this is just strange for me. I have been running the laptop on ac supply for more than one year. i run it with battery (the battery is almost kaputt), then i shut it down, remove the battery and run it with only AC supply , works fine now. thanks all for the answers.

Satellite U925t cannot boot from USB

Hi
I cannot boot from USB flash drive on Satellite U925t. I use bootable USB flash drive inserted (Hiren Boot 15.2, sure booted on another laptop), restart the system. When the splash screen is displayed, press F12 to access the boot menu, selecting USB - but laptop no boot from USB.
Please, Help me.
Thank you very much

From within Windows, try holding SHIFT when you select Shut down. Is there any change then?
Also, try entering the UEFI settings, disabling Secure Boot, and changing UEFI to CSM.
- Peter

Win7 on Satellite A300 - cannot get FN keys to work

Hi every body
I really need your help guys I really need FN keys job
I recently formatted my Satellite A300 laptop with Windows 7 32bit and the function keys doesnt work. I downloaded VAP from your site also I tried downloading flash card utility from the other Toshiba types list.
When I try to install it on my Toshiba it kept saying to me invalid serial no.
Why is that >> also still FN keys doesnt work. Please help me. What should I do?
Sometimes when I push FN+ brighten it works but nothing appears on my laptop as it used to when I had xp also I bought my Toshiba from UAE.

Hello
I have satellite A300 too and use it with Win7 32bit. Everything works perfectly. It is very important to install all drivers, tools and utilities following right installation order so here is the list how I have done this:
Satellite A300 (PSAG8E) and clean Win7
-Win7 (original Microsoft install disc)
-chipset driver
-storage manager
-display driver
-sound driver
-modem driver
-supervisor utility
-infrared
-patches
-configfree
-VAP
-toshiba hardware setup
-HDMI control
-WLAN driver
Everything works well but missing some drivers
Added Vista stuff:
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-Card reader - installed properly
-Webcam driver for A500 - tested with Skype - work properly.
-Synaptics driver
Win7 runs well and I am very satisfied with it.

Satellite A300 - Cannot install operating system

I just bought a notebook Satellite A300.
At the begining it had no operating system, but the one at the store installed me Windows 7 ultimate (trial).
Now i have problems installing other system.
It shows me an error and one more thing. When i bought the notebook it had no cd-s, no drivers, nothing, it is ok?
Please respond me, I don't know what to do.

Hallo Alexandra
I have the same notebook model and at first I want to say that you got good choice. Satellite A300 is supported for WXP, Vista and for newest Win7 too. I have tested performance with all three operating systems and to be honest, best performance is under Win7.
So I recommend you to install Win7. I can help you with exact, step-by-step guideline.
If you want to install WXP you MUST use WXP SP2 or WXP with SP3. Your notebook has SATA HDD inside and when WXP installation starts you must load SATA driver (F6 option when WXP installation starts). This SATA driver can be loaded with floppy disc. Other way you must create WXP installations CD with integrated SATA driver. For this purposes you can use nLite software. It can be a little bit complicated.
Using Win7 you don't need this SATA driver.
Please let me know your opinion about all this.
At the end I must say that you should maybe look forward and learn to use newest operating system and newest compatible software. We all like WXP but it is time to say goodbye. Do you agree with me?

Satellite M45: Cannot boot from CD-ROM or HDD

I'm getting the following messages...
WHEN BOOTING FROM HDD: "Invalid partition table"
WHEN BOOTING FROM CD-ROM: "No Bootable CD in ATAPI CD-ROM"
Consequently, even though I have the recovery CDs the computer cannot read them.
I tried changing boot order to no avail. Created a Bart's bootable CD which works in my other computer but not in this laptop. Are there special drivers I need for this CD-ROM?
I am at wits end on this one.
Thanks

Hi
I think your partition on the HDD is corrupt and therefore you cannot boot from the HDD.
In such cases the HDD should be completely formatted and then you could try to install the OS.
It seems also that your drive cannot recognize the bootable CD (WinXP???) and therefore its not possible to boot from the drive.
Well, its really stupid situation :_| really stupid!
However, did you try booting from other CD? For example original Microsoft Windows CD?
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Satellite A200 - Cannot boot from Recovery disk - code 1

I have Vista business and my laptop is currently running slow and is full of rubbish.
I have in the past used my recovery disc to completely re-install vista and start from a fresh version.
However, i have tried this time and it says that it cannot boot from cd - code 1.
Can someone tell me what this is and how to re-install vista?

Hmm... so its definitely not a ODD issue but there is something wrong with the shipped CDs. From my knowledge this error would appear if the CD would NOT be bootable!
Its strange for me that this notebook has been preinstalled with the Vista business.
Usually the notebooks are preinstalled with Vista Home Premium and usually you have to create the own Recovery disk using the preinstalled tool called Toshiba recovery Disk Creator.
Anyway, if you are not able to boot from these disks then you would need other disks.
You could order it from the ASP in your country or from this page:
https://backupmedia.toshiba.eu/landing.aspx
Cheers

Satellite A300 cannot turn on when AC adaptor connected

Hi,
I have a problem with my Toshiba Satellite A300 when the notebook is connected to power adapter I have no possibility to turn it on, it goes only 2-3 sec. on an after it goes down.
When Toshiba is turned on with the battery supply and I tried to connect power adapter it goes also down.
I have no problems with charging itself but only with operating with power adapter.
Please help me what can I do with this issue, does anybody has similar problem?

Hi!
For me it sounds like a hardware malfunction of the mainboard if the AC/DC adaptor is connected and notebook is turned on
Im not sure but the best way would be if you go to the nearest authorized service provider with the AC/DC adaptor. The technicians can check your notebook and exchange the mainboard if its really necessary. The guys are very friendly and useful!
Here you can search for the nearest ASP:
http://eu.computers.toshiba-europe.com => Support & Downloads => Find an authorized service provider
Bye

Satellite A300 - Cannot use WLan

Hi
I have a Toshiba Laptop A300 and did a reboot / clean laptop with rescue disk from Toshiba
Vista Home 32 bit x86
All went fine with reinstall + vista SP 1 + office ...
But no wireless Lan possible / via cable I have internet.
Following steps followed
- Removed Realtek family fast ethernet RTL8101 / NCDIS6
- Reinstalled and got error code 10
- Went to the website Realtek downloaded again and reinstalled
- No more error driver working fine but still no wireless network detected or even able to setup as
I only have possibility to chosse broadband or via dialup in network manager
- Next I read on a post that the free norton antivirus was blocking so I removed symantec + Norton antivirus
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- When I push F8 wireless is on and button under keyboard with wireless is also enabled
I am out of ideas can anybody pls assist
Thank you very much

Please send us exact model name and model number so we can check notebook specification and see which WLAN card is inside.
>... clean laptop with rescue disk from Toshiba Vista Home 32 bit x86
Original Toshiba recovery image contains right WLAN driver so Im a bit confused after reading this.
Is some unknown device listed in device manager?
Which devices are listed under network adapters?

Satellite A300 - Cannot start Windows and cannot repair it

hey
first i must say my englisch is not the best ;)
But i hope u undersrand my problem and can help me plz
Today i bought a A300 notebook
I have formatiert the second hard drive
Now i can start windows and i can't repair my system and install new windows
Please help me !!!!!
and sorry again for my bad englisch ^^

To be honest I dont understand your question
If you have formatted the second HDD this should not be a problem to start Windows.
Have you burned the recovery disk? Then boot from it and install the notebook.

Satellite A50: Cannot boot from the Recovery CD

I have a toshiba satellite a50 when i try and recover back to factory settings but my computer doesnt recognise the cd and it doesnt boot from the recoverey cd can someone help i explored the cd there is is a file with extension .gho i really need to format my pc

Insert the CD into you drive.
Then press the power button and start the notebook.
For booting from the CD you have to press the C button immediately after notebook starting.

Satellite C660 -cannot boot from ODD

hi all
hope someone can help me with this.
I'm trying to put a new hard drive in a C660 but cannot get to the 'boot from cd' option no matter what i do.
If i press F2 i get the windows boot manager with one option.
Windows 7
If i go to F8 i get Advanced boot options.
Safe mode ect. No CD option
F12 takes me to Windows error recovery with 2 options
Launch setup repair ( recommended )
Start windows normally
Also tried 0 on powerup, that just gives F2 and F12 options.
Can anyone tell me how to get to boot from the cd?
many thanks

I have the samete laptop but I have faced diffirent problem.
My problem was the computer does not starts when I turn on it will show me the notfication of "toshiba leading innovation " and it authomaticaly blinking again and again with out opening.
I have tried to reboot from cd by F12 and selection cd/dvd option then it does not show any thing rather it will load files and finally "black screen and cursor "
Please please I need help .
I am exchange student in FInland from ethiopia , africa. I cant do my exercise and read help help

Satellite L - Cannot boot from CD/DVD

Hi,
I have the following problem u.z. I can not boot from CD if I notebook. reboot and press F12 I only have to choose from hdd and lan, cd drive it shows me not.
In bios if I go to the boot strip, he shows me first second hdd 3rd drive lan, but before the drive name, he has an exclamation point because I can not change anything.
Currently using windows toshiba 7 of which I got with the laptop and now want to install another windows 7 because I partition with the toshiba windows he can not erase me off the whole plate.
Please help

I can not so good english sorry. I translate the lyrics I write now using Google language tools:).
So it is, bios recognizes my cd / dvd drive already, but before the drive name is an exclamation point in front, for example before it looks like this:
* now *
* Fujitsu HDD *
*! Toshiba DVD ROM *
* FDD *
* LAN *
before
* Fujitsu HDD *
* Toshiba DVD ROM * <--- look here
* FDD *
* LAN *
I think it has something to do with the exclamation mark, because before that it was not there. When I start windows I can use my DVD drive as normal.
The first format was not a problem, I could boot from windows dvd, only, I have the notebook during the operation is canceled, since I can not boot from DVD.
I hope I could express myself.
thanks in advance
Notebook Specifications:
Toshiba Satellite L550-136
Windows 7 32bit

Satellite A300-1mz boot Vista too long

Hi all...
I'm asking for your support for a strange kind of problem that afflicts my *a300-1mz* since first day.
*The booting of the O.S*.(windows vista home edition) *is too long* for my patience. *Its duration* is more than *2min,30sec*.
Incredible for a dual core2duo and 4gb ram.
The screen *"please wait"* stays for most of the time.
I use always the hibernation function but sometimes I need to reboot and its duration is too long.
I'm asking you for a solution.
Thanks

Hi,
I advise you to check programs and utilities in startup option. You can start this typing in RUN msconfig.
http://img42.imageshack.us/img42/2996/startrup.jpg
As I now Tempro utility (Fingerprint utility if available)takes pretty much time as it scans for update
2. Defragment your drive with any defragmentator like Diskeeper, Raxco Perfect disk, clean the whole system (registry, remove duplicated folders) with program like Winutility, Tuneup

Satellite A300 : cannot boot : blocked by Phoenix TrustedCore Setup Utility

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