Satellite A500-14K - USB key not recognized with Windows 7

I have a Toshiba Satellite A500 14K, it was pre-installed for Windows 7.
I have purchased the Windows 7 upgrade: I received one disk for PC upgrade et one disk for windows upgrade. I have launched the first disk, and then the second one.
There was no special error message during these installations.
Since this upgrade, my PC doesn't recognized the USB keys whereas they work perfectly with the previous windows version with this pc .They are normally plug and play usb keys. When I launched the windows update, a driver is found, but the installation failed in error with a message of access problem.
I have check that the firewall doesn't block the access. I have installed the last version of the BIOS
I don't found any similar pb on the forum
thank you for your help

Not BIOS update but chipset utility.
Problem is that this notebook model is not supported for Windows 7 32bit but for 64bit only.
The same chipset is used on Satellite L500 and it is supported for Windows 7 32 bit so you can try to install THIS chipset utility.
Bye

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