Satellite A660-18N freezes randomly

My Satellite A660-18N freezes randomly mostly when I'm playing games or watching video.
Also sometimes when I'm just moving the mouse. It does it about 1-2 times a week/2weeks. When it happens the display freezes but the audio plays on for a while and doesn't react to any keypress so I have to manually turn it off and on.
I don't think it's a graphic card overheating issue as it sometimes happens just a few minutes after I turn on my laptop plus I use a cooler pad as well.

Hi
This happens sometimes this means that you cannot replicate this and this means that its really difficult to say what could cause this.
Theoretically it could be just a software issue. Maybe only the registry is corrupt.
In such case the new OS installation should be done.
Of course it could be also related to memory: so test the RAM using some tools like mem86+ or similar.
Check also the HDD; for that you can use the tool called Drive Fitness Test.
Greets

Similar Messages

Satellite A660-18N hanging and needs hard reboot

My Satellite A660-18N hangs every other day about 2/3 times. I cannot press ctrl + alt + del and the mouse does not move. I have to hold down the power button to reboot it manually. It started about 2 weeks after I got it which was in September. I watch a lot of videos online (and offline) and usually after the screen freezes/hangs, the audio continues and stretches. I thought that this was a problem with IE8 so I switched to Google Chrome but this still continues. This problem also occurs offline. Also, after my laptop hangs, the fan speeds up so I thought it was an overheating problem. I bought a cooling mat a few days ago and the system still hangs. I'm not sure what to do now, can anyone help?
Intel core i7 q740 @ 1.73Ghz
4.00GB ram
64-bit OS
Windows 7
Nvidia Geforce 310M 512MB dedicated video memory

I'm having the same problem as the OP, with my A660-11M.
At the moment the display is freezing a few times every day and it's been like this for the last week. Before that, (almost) no problems for a few months after having similar problems.
So, it seems to be coming in bursts which is, needless to say, bizarre.
I too experiences it mainly while watching video (and similarly the audio would continue after the freeze) so I disabled Hardware Acceleration in the FlashPlayer settings after reading this post:
http://forums.toshiba.com/t5/Video-Display/Toshiba-A660-Screen-Freeze/td-p/189944
But this didn't help.
Then I thought it might be Chrome, so I switched to Firefox 4.0.1 but this didn't help either.
Now, I have disabled the Flash plugin to see if that works - too early to say so far.
BTW, these days the crashing is occuring mostly when I am NOT playing video - although I don't play much video anyway.

Need to remove password on Satellite A660-18N

Hi there,
I have problem with an access to my laptop Satellite A660-18N, it is asking for the password, that i do not remember (or know). I bought it in UK back in 2010, since then it is the first time i am dealing with this problem. Is there any possibility to obtain this password remotely, because i am afraid there is no toshiba service center in a town (or nearby), where i am located now.
Any advice that helps to solve this issue is highly appreciated.
Thanks in advance.

I presume you are writing about BIOS password.
This password can be removed by authorized service provider only so any kind of remote fix is not possible.
BIOS password is very important security feature and such issues must be handled very carefully.
Visit http://www.toshiba.eu/innovation/generic/ASP_SUPPORT/
There you can find addresses and phone numbers of all ASPs in your country.

Satellite A660-18N - Powers off after waking from sleep mode

My Satellite A660-18N powers off 2-3 seconds after waking from sleep mode. I upgraded the memory from 4GB to 8GB, using Crucial's website, so I know it's compatible. BIOS is updated to 2.00.
Not sure what to do, how can I fix this without turning off Sleep mode completely?

Hello
>Currently I've turned off sleep mode altogether. I've also reset the BIOS settings from the boot menu but it hasn't fixed the problem
And why you dont test it with pretested memory modules from an authorized service provider? The part number for such RAM is PA3677U-1M4G. Its one 4GB DDR3-1066 MHz memory module.
Furthermore it would be interesting to know who says that Crucial memory is compatible Maybe its compatible to other Toshiba notebooks but fact is you have problems after waking from sleep mode and this happens only with Crucial memory and not with preinstalled modules.
I dont think somebody here can provide you a solution for this because its just a compatibility issue and its user to user forum only.

Satellite A660-18N - Screen it too bright so how to update the BIOS?

Hi guys, I need your help with this laptop because it is giving me a lot of problems.
I have changed the screen of this Satellite A660-18N because the one that was fitted in was damaged. I have installed it and is working fine but I'm having problems with the brightness. When I click - on the brightness it goes up and when I click + it goes down. It's way too bright and want to do something to fix it.
Does the bios help to fix this problem and how do I flash the BIOS on these laptops? I did flash BIOS on desktop pc but on this I can't see any way of doing it. Is there any way of fixing the screen without changing the BIOS? Some people said that I have to flash the BIOS because new screens wont work 100% with old BIOS.
Please help
Thank you

Thank you very much Xardas for your reply.
It is 3rd party screen. I bought it from ebay. They said that it's original. It says made from Samsung. The original one was also made from samsung. The guys from Toshiba said that you might have to update bios so that it will accept other screens. I told them which one I bought and they did confirm that it should work fine.
I wanted to flash the bios with the latest bios and maybe it could work fine. I just don't know how to do it? I did create a bootable usb and placed the bios in it but don't know the command to flash it. I did go in bios but did not find anything that would be helpful to flash.
I also was thinking to use some kind of software that makes it little bit darker. It's way too bright. My eyes hurt to use it. I always have to use sunglasses.
If you know anything it really would be helpful.
Thank you

Turn on wireless capability - Satellite A660 - 18N

Toshiba Satellite A660 - 18N
I have used this laptop to connect to the internet via a wireless connection since I purchased the unit some 3 months ago.
Just over a week ago the wireless connection dropped out and I have not been able to reconnect via a wireless connection, cable connection is okay.
When I check to see what the problem is the dialogue ' Wireless communication is disalbled - Please turn on the wireless communication switch'. Another dialogue box also comes up when I trouble shoot elsewhere 'Turn on wireless capability use the switch on the front or side of the computer or function keys if available to enable wireless capability on this computer'.
I have tried FN with F8 - but it states turn on the wireless communication switch - as far as I am aware there is no manual switch for switching wireless on/off?
Any help would be fantastic as this has become a pain.
Many thanks.

Hi
For A660 series make sure that the wireless button is lit up on the media controllers (the one across the top) if it doesn't stay lit up, try to uninstall the TVAP - Toshiba value added package on the control panel, reinstall it using TOSAPINS - Toshiba application installer (go on mytoshiba folder and look for toshiba application installer), restart the laptop. Try to Fn + F8, make sure that the wireless is on and try to connect to your network
If still not working, try to check the version of your driver. try to uninstall/reinstall, if not go ahead and update the driver.
Check also if there's an update for the BIOS
If it can detect the the network but cannot browse the internet try the following:
Power cycle. (Shut down the laptop, disconnect the charger and turn it over and remove the battery. Leave the laptop for 20 secs and put the battery back)
Boot on safe mode with networking (Tap F8 while turning on the laptop). On advanced boot option select safe mode with networking.
Try to connect, wired and wireless -- if you can connect either with wired or wireless
Try to go on command prompt (start, on search programs and files time in 'cmd' ) type in 'ping www.google.com' if you can get 4 replies and 0 lost. the problem is on the security settings. try to disable your firewall.
If still not working do the system recovery.

Satellite A660-18N - Solution for disabled WLAN switch

I have at last solved this annoying issue, my laptop is a Satellite A660-18N
Out of the box it just would not connect to wireless networking. With the Fn-F8 key combination reporting: "Wireless communitcation is disabled, please turn on the wireless communication switch"
Of course there is no such switch, just the FN-F8 Combination key press. Having tried various forums, and tech support, I solved the problem my self.
The solution is:
Go to the folder on your c drive "Program files\Toshiba\TBS. Then scroll down the list of program files and double click on the file named TBSWireless.exe and hey presto, the wireless communication will turn on (Amber Light will come on on the front bottom right panel of the computer). From now on the FN-F8 Key combination will turn it on and of.
Bye all

Absolutely great job, Fin_1!
Thank you for this solution but I must say I didnt notice this problem on my Satellite A660 but it could be useful for other A660 owners :)

Satellite A660-07U freezes when Streaming video

I bought a Toshiba satellite A660 07U 2 months ago.
From the beginning, when I try to watch any streaming video from Facebook,Youtube etc, my system totally hangs and keeps on making zzzzz....noise and I have to manually shutdown the notebook by pressing the power button.
This is happening very often now. I contacted toshiba support and the response was to change my microphone boost settings in Volume configure..:smileysurprised:.
Does anyone have any tips for solving this problem?

Hi,
Today this also happened while I was watching a movie on DVD.
The graphics card is NVIDIA and I have updated the driver for it.
Once it freezes I can't check the background processes as the whole system ceases to respond.
I don't think its a problem with the player as streaming video is sometimes played with WM, sometimes with Real player.
Toshiba claims this laptop is a special edition as a media entertainment tool with blue ray dvd player.
I am a software engineer and i do run heavy softwares like Visual studio and sql server database on this pc but never had any problem, but only have this freezing problem while playing video.

My Satellite A660 still freezes after three service under warranty

My laptop freezes occasionally from the first day. I have a reclamation three times at two authorized service enterprises. First service changed the BIOS, they clean it and said that Toshiba tests didn't find the hardware problem.
Second service enterprise said that test shows problem with the hard drive and they changed Laptop still freezes occasionally, event viewer is my proof. Warranty expires at Sept 2012. What I can do?
Please help me with the sloppy service.
Desperate customer

Yes, I visited moj servis and mr servis. Both are official service centres.
It is Satellite A660-10W with Windows 7 Home installed and yes it freezes with factory settings. It freezes no matter what degree of activity is present. Event Viewer is a proof of freeze conditions. I don't want to be rude or boastful, but my 15 years work with computers tell me that motherboard have an error. I just don't know why Toshiba service centres are so inert.
I can find any toshiba support mail to inform toshiba about service centres sloppiness. What they think, that I want another computer and have a lot of time to get fight with stupid people, stupid questions in stupid companies.
I choose toshiba because they have 2 year warranty. Now I see that they can put 10 years warranty on that way. It would be more usefull that toshiba have an address where can I send the laptop with the "thank you but never more" message.

Satellite A660-12E - Freezes with graphic artefacts

Hello,
Here's my problem :
I bought a Satellite A660-12E. Got it last saturday, transported it with great precautions.
The problem is that when I use a CG dependent program such as a game, the games freezes rapidly, even in the menus, with screen artefacts, symptom of a CG failure (happened in the menus of TF2, alien swarm and while playing Plain SIght). When under windows (with aero and transparency), going on the internet, looking at movies, everything's ok. No problem while using 3DSmax and Mudbox, but didn't check since the last time the problem happened.
Plus the problem doesn't happen the first time I launch a game. Only after a long run of the computer (I use a cooling station and check the temperature : never above 55c ) to download a game on steam, for exemple.
I tried to install my own version of windows 7 (professional 64bit), updated the cg driver, installed a selection of programs from ninite.com, but the problem reappeared.
Since I'm a student with poor resources and worked all summer just to afford a laptop, i'm a bit upset. :/
Does anyone has a solution or should I contact customer support as soon as possible ?
Thanks.

And now the problem happened when I was on the desktop...
Is it possible that it comes from steam ?
Anyway, here comes the logs :
Nom du journal*:System
Source*: EventLog
Date*: 22/09/2010 23:05:12
ID de lvnement*:6008
Catgorie de la tche*:Aucun
Niveau*: Erreur
Mots cls*: Classique
Utilisateur*: N/A
Ordinateur*: Goji-LAPTOP
Description*:
Larrt systme prcdant 23:02:15 le ?22/?09/?2010 ntait pas prvu.
XML de lvnement*:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-09-22T21:05:12.000000000Z" />
<EventRecordID>2275</EventRecordID>
<Channel>System</Channel>
<Computer>Goji-LAPTOP</Computer>
<Security />
</System>
<EventData>
<Data>23:02:15</Data>
<Data>?22/?09/?2010</Data>
<Data>
</Data>
<Data>
</Data>
<Data>1329</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DA07090003001600170002000F0010000000</Binary>
</EventData>
</Event>

Satellite A660-ST2GX1 freezes

I have a Satellite A660-ST2GX1 it freezes sometimes. Sometimes while running a program. Sometimes while on line viewing videos. Is there a repair for this? The only option I have when this happens is to power off by holding the power button until it powers off. Nothing works when it freezes not even task manager.

it's overheating (vents blocked with lint, will cause the SYSTEM top slow, or even halt ,by DESIGN)
is it? (all lock at 90C temp CPU)
the system is virus infected are your AV updates current, did you do a full scan after?
are you or windows updates current? or is it doing that now and hogging all rescources as windows loves to do. (bad )
it can be easy or hard, to find the truth takes troubleshooting skills and tools
got tools?
take it to geek squad. they will fix it.
but is expensive.
do you wish to guess, or test.
that is my motto.
and is key to all solutions. one way saves time. (test) and guessing pain time,, labor and buying parts not bad.
my nut sell, ways. (YMMV or your posters my vary, no matter)
if not overheating, open my USB stick box and take out my live boot windows PE test stick or my live linux test stick.
if it runs perfect, yes?
I then condemn HDD or OS. (all else works so.... bingo) done 1000s. (hands on, not bench racers)
testing the HDD takes more tools
fixing the OS, is a long and hard process. can be near endless.. if infected.
some folks just reload windows, if no data content is your HDD. 1hr time lost, if you take a nap ,zero.
HDD or SSD, what eva.

Satellite A660-10X - Freezes many times

Hello
A few months ago I bought Satellite A660-10x. On original installed system it freezed one time (I used laptop maybe one hour) but I thought it was some accident or maybe something was configured improperly. Then I installed clear system (Windows 7 Home Premium) from Microsoft disc and installed only necessary drivers but the problem occurred again. At the first moment I thought that it happen only when I don't click or move mouse for above 1 minute but at the moment the problem also appears when I click or write something. I use this laptop very rarely but as you can imagine it's very annoying and it makes that I cannot trust this laptop and data on it. Maybe you know what can cause the problem or maybe some new drivers were published to remove this issue?
I read that not only I have the same problem.
Best regards

Hi machanic12,
> The amount of bloatware included with the Toshiba Recovery Image is astonishing.
What bloatware you mean? Do you think that any drivers or important software like Value Added Package is bloatware? Thats wrong!
As you can see in other postings here in forum I use Satellite A660 for 3 months now with preinstalled Windows 7 from Toshiba. Never did a new installation as yet because the factory settings work perfect.
Ok, if you dont like McAfee security software or trial software of Office for example you can simply remove it in control panel > Add/Remove programs. I did the same, just for information.
But the most installed software is necessary and really nice, like Eco Utility. It helps me to save a lot of energy and battery power. Furthermore ConfigFree is also nice WiFi tool that I always use and other Toshiba Utilites like PC Health Monitor are nice to check the fan activity, temperatures, etc.
I must say I dont have any performance problems. Windows starts pretty fast, no problems with Photoshop or VMware. Also my games run well.
Otherwise I agree with your posting running a Memtest and update BIOS version. Latest version (1.80-WIN) I have installed and no problems. :)

Satellite A660-18N bootmng is missing

Hi , I have a Sateillite A660-18N i had some problems before such as freezing but under warranty and always been fixed . I have had no problems for months and now my warranty has run out and my computer complety froze and i turned it on and it said "Bootmng is missing" this happens straight away .
It has a build in partition to do a full recovery but the error happens straight away before i can press the key to reset the laptop. The laptop came with no recovery disks as there is a built in option.
Any advice or any help getting me a recovery disk for windows 7 is very welcome

Hi
So you are not able to repair the OS using the option by pressing F8 and then choosing Repair my Computer?
Hmm in such case you have to install the OS from Recovery disk.
Did you create such disk in the past?
If not then you could order this here:
http://backupmedia.toshiba.eu/landing.aspx

1 month Toshiba satellite A505 s6033 freezing randomly and blank screen on startup

Hi,
My Toshiba satellite A505 s6033 start freezing last night when I was surfing the internet. After pressing 5 seconds or more the power button the computer turned off. After that I start it back on but all the lights on body worked except the display.
After few more attempts I pushed arrow down and the power button the display turned on, but the freezing problem is back. So I thought that is a windows problem and I used the recovery partition to restore the state out of the box state. But the display is randomly blank when I push the start button except the other lights, and after restoring the laptop still freezing randomly in or during the windows is loading.
When I turn it on in safe mode, it works perfectly fine. When I turn it on normally, it freezes almost right away.
I bought this computer from bestbuy, but I am an Romanian citizen (sorry for my English), my question is : I can use the International Limited Warranty in my country ? Or what should I do to fix my laptop.
Kind regard,
Valentin

First, sorry because of my English, it is not my language and it's been a while since I had to used it.
This is happening to me, when I bought the laptop I had a few times that it froze but I thought it was something I did, and it happened once or twice in 3 months, for 9 months, maybe 4 times in the last month, it began to increase.
Then I thought it could be the temperature, and after a while, 2 months, I didn't had time, I bought a external cooler, but it didn't work... By this time my warranty expired... And thinking it could be dirt, I opened the back, but just by removing it I saw it was clean and put it back, I did nothing but opening... And again started looking for what it could be... Yes, I tried looking here, but I didn't find this topic that time, and now that I don't have the warranty I found it...
Any one here could help me? What should I do? Is there any way to fix it without buying a new video card?
I live in Brazil so its difficult for me to buy parts, I bought the laptop in the states when there, here the hardware are expensive... But if I have, I'll buy... If I have to buy a new one, could you tell me if there is a new one that I can buy that has little difference in price for the one I have and it's better?
PS: Toshiba from Brazil didn't helped me, I just spoke with then...
I thank you for any help!!

Satellite A660-18N won't shut down

When I close my laptop it will stay running and the fan will still be as loud as it was before, but when i open it again the screen will be black and I need to reboot it.
I also cannot shut it down normally- it will stay at the "shutting down" screen and eventually bluescreen. Also when I unplug my mouse during use it will not work when I plug it back in again.
Any help would be appreciated.

I would like to know since when you have noticed such behaviour?
When the notebook was delivered it had clean preinstalled operating system and I cannot imagine described issue happen from day one. It is not easy to say why this happen but I can imagine some running process blocks your notebook and it cannot switch down properly.
Have you installed some additional software?
Before you try to switch off your notebook open task manager and try to close some running processes related to different applications that run in the background (if you have installed some of them).

Satellite A660-18N freezes randomly

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