Satellite C50-B-14Z - Wi-Fi does not work properly

I've bought my laptop 1 week ago (Satellite C50-B-14Z), but Wi-Fi is not working properly. Most of the time, it looks like it's connected to my network without any problem. However, It does not work, I can't surf the web.
The router is new and all the conection has been checked by a staff member from the internet company.
What can i do? All software is updated.
Thanks.

As mentioned by previous user; first of all you should check if the notebooks internet connection would work using the LAN.
In case you will be able to connect to internet using LAN, you should check the WLan settings.
For example: I would recommend you to disable the WLan encryption (within the router configuration menu) and to test the WLan connection to an open (not secured) wireless LAN.
Of course this should be done only for testing purposes.
In case the connection would work, test different kind of encryption (WPA/WPA2 AES TKIP)

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