Satellite C50D-A-13G switches off when unplugged

Hello
I have a new laptop but when I unplug it from the mains or switch the mains off it turns off immediately. The icon in the bottom right however says it is fully charged. Is there a way to fix this or is the battery broken?
Thanks

Hi. I have the exact same problem with the same model. Argos will not take it back and in the first few hours of owning it, installed a secondary copy of Office that I had and set up all sorts of other software.
I now have a very personalised computer that cannot seem to work on the battery.
Any advice would be greatly appreciated.

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      ID:          0x0100
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      Revision:          0x0000
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    <Edited By Host>

    There may be a hardware cause behind the symptoms you cite, so a diagnostic
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    In the US and Canada, the Genius bar at a retail Apple Store can perform
    a diagnostic service, for no fee, even on Apple products without AppleCare.
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    Apple - Concierge
    Genius Bar - Apple Retail Store:
    http://www.apple.com/retail/geniusbar/
    List of Apple Stores, cities, countries:
    http://www.apple.com/retail/storelist/
    Also authorized Apple service providers who can test, repair and guarantee their
    work should be able to handle an out-of-warranty older Mac, within age limits...
    Ones too old for the Apple Store could be serviced at a Specialist, instead.
    •Find Locations - Sales, Service, Training, Consulting:
    https://locate.apple.com/
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    Intel-based Macs: Resetting the System Management Controller (SMC)
    •A reset of NVRAM may help with some issues:
    About NVRAM and PRAM
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    In older portable Macs, this was generally called a 'DC-in board' and as
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    There have been a few reports of other failure on the logic board that
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    However it goes...
    Good luck & happy computing!

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    null

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