Satellite C55-A initial startup then blank screen, no nav buttons

We just opened and plugged in. Went through setup and entered password and display options. Got a msg explaining to move pointer to top right corner to activate nav options. After lettering machine run its initial start settings the screen remained black with the pointer. We tried several times to move the pointer to the nav options but the pointer just disapears off the screen. The pointer also disapears off the botthom of the screen too. R-click on the screen also does nothing. I can bring up task manager and there are processes runnning but we just can't do anything.

I would return it to wherever it was bought for an exchange or refund. You shouldn't have to fix a brand new machine.
C.B.
Toshiba Sat. C75D-B7260 Win 8.1 64 Bit--Toshiba Sat. L775D-S7132 Win 7 HP SP1 64 Bit and Win 10 PRO Technical Preview--Toshiba Sat. L305-S5921 Win Vista SP2 32 Bit

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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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zadoke wrote:
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I am a Volunteer to help others on here-not a HP employee.
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Satellite C55-A initial startup then blank screen, no nav buttons

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