Satellite C55-A5300 64 bit Laptop Lousy Sound From Headphones

Purchased a Satellite C55-A5300 64 bit Laptop from Best Buy.Speakers work great, headphone sounds LOUSY.Tried 3 different headphones, then went back to Best Buy and tried headphones on floor model.Still lousy.It's not the headphones, or the jack.Downloaded updates for Windows 8.0 (but not 8.1).Downloaded relevent driver updates from Toshiba website.No improvement.The headphones icon does not even show up in the sound tab/Control Panel,or in the RealTek assistant software but the Speaker icon does.Going back to generic RealTek driver from RealTek website.Restarting my computer now.

I went back to Best Buy and tested headphones on the floor model of the computer I purchased.It has the exact same problem-LOUSY headphone sound.I can't believe Toshiba put out bad hardware-it has to be the RealTek driver, which is specific for this Toshiba laptop.I actually downloaded and installed the generic driver from the RealTek website,and suddenly the RealTek card was MISSING in the Device Manager list.So I reinstalled the Toshiba driver, and I'm back to square one.

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hi brightday,
Welcome to the Lenovo Community.
Since you already did a factory reset, this rules out the possibility of a driver problem. From the looks of it, there's a big possibility that there's a problem with the speaker or the wires that connects the speaker to the motherboard. What you can try is to reseat the speaker connectors. If you're up for it, you could check page 59 of the hardware maintenance manual.
Here's the layout of the speakers:
Spoiler (Highlight to read)
Hope this helps
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Satellite C55-A5300 64 bit Laptop Lousy Sound From Headphones

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