Satellite C650-15X refuses to boot Win 7 - Where to get recovery?

Hi,
I find myself in the US with a crashed laptop after a Trojan infection (PUP-...). Malwarebytes removed it, but the computer refuses to open Windows, even in safe mode. All attempts lead to the Toshiba repair program that fails every time. I am trying to get a recovery disc for this machine. On the phone Toshiba-USA says to contact Toshiba-France who in turn says sorry, through internet only. On their site, I cannot find the right page, although I am French.
Does somebody know the page address to order recovery disc for a Toshiba Satellite C650-15X ? (of course I have the serial #)
Thank you for your help,
Christian feeling really stupid

Hi
The recover disks for Toshiba European notebook models can be ordered here:
http://backupmedia.toshiba.eu/landing.aspx
But did you try to recover the notebook using the HDD recovery?
[How to recover a Toshiba notebook with the HDD recovery procedure|http://aps2.toshiba-tro.de/kb0/HTD1303440001R01.htm]

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Message was edited by: Stuart_2007

Regarding the point;
a) Usually it should be possible to order the Tools & Utilities CD-Rom but I ask why?
b) You can purchase the CD from the ASP in your country
c) The older recovery CD supports an expert mode. You can use this mode to choose the partition where the OS should be installed. In such case only this partition will be formatted.
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Thanks to phanlon7 on this link
[http://answers.microsoft.com/en-us/windows/forum/windows_8-system/windows-crash-refresh-hard-drive-locked-unlock/a6bb04ff-5dba-4e10-a849-644cd0851bc6?page=2&rtAction=1390385080363]
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Hi sisgen,
> he doesn't have a recovery disk
Its really hard to hear such things
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Hi mate
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Edit: Punctuation
null

Hi sorry about the multiple threads guys, the forums have been behaving a bit buggy over the past few days (anyone seen all the duplicates in the main satellite section?)
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Greetings! My Satellite M45 seems to be quite sick! It all started a while ago as the battery slowly died, and eventually, the laptop would refuse to go to the BIOS on the battery's power.
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Hi,
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Sorry to hear about all that trouble! Can you send me a PM with your name, case number, contact information, and laptop information (model number, model-part number, serial number if you have them)? I'd like to try to help. You can click my name to see my profile and then click the link on the right to send me a PM.
- Peter

Toshiba Satellite L775D-S7210 - Won't boot, Power & WiFi LED lit

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I had a customer with the same issue. Said it prompted him to update bios. Afterwards, it came up with "starting windows" and just a few pixels of the windows logo cam up and then froze. Couldn't boot to safe mode either. Called toshiba and they recomended restoring the system to factory settings. But I didn't end up having to do that.
Toshiba said it was set to FAST BOOT which is why no POST messages came up. This can be set using the hwsetup utility, but that means booting windows. So, I was going to restore to factory condition.
HERE'S WHAT FIXED IT
To go into system recovery, press and hold 0 (zero) while turning the computer on.
1st, I didn't have the power supply (customer didn't bring it to me) and the power light just blinked 4 times.
After getting a power supply I turned it on holding the 0 down.
This gave me the chance to press F2 to go into BIOS settings.
Set BIOS settings to defaults. Then DISABLE THE FAST BOOT FEATURE (didn't record where that was in the menus)
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Good luck!

Computer randomly shuts down and refuses to boot

Hello all.
A while back I installed Win 7 Pro on this (I think I had to install it on an SSD via another machine then used that SSD in the T610 and used win repair to fix the installation).
It's been going smoothly generally and it is on mor or less 24/7 for light use. I use it for watching films and browsing the net. nothing uch more intensive. Ever since the start, I would come in the morning and find it had shu itself down. sometimes when I push the power button it would boot back up as if everything had sut down properl. Other times when I push the power button its backlight stays on but I get no activity. Even the HDD light does not flicker. I also cannot repeat the trial unless I disconnect the power cable because holding the power button for any length of time does not switch off the system*
Sometimes I have some success if I open the case, reconnect the SSD and push the power button again but that is rare.
I don't think it's overheating because sometimes I leave the machine off for 12 hours and it still refuses to boot for another few hours.
It's really frustrating and I'm not sure what to do as even if I disconnect the SSD and push the power button in it's "sulking" state I get no feedback; bios nor sounds.
Could my BIOS be faulty? How do I check/update it's version from within windows? Often I don't see the bios screen. I remember I used to see it a long time ago but now it does not appear.
*The only time I have seen the PC turn off after holding the power button is if I am in Windows repair mode for some reason.
Thanks in advance for any assistance.

@Jennn
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Satellite C850-1j1 does not boot anymore

my laptop Satellite C850-1j1 doesn't boot anymore.
Happened after partition changes. shows a error screen telling me the computer needs to be repaired using recoverymedia,
I've got a working hirens boot cd and usb (tested on other comp.) but the laptop is not responding
op. system win 8 64 bit brandnew.
suggestions are welcome

Hi
The message says that you have to install the system again using recovery media
As far as I know the notebook was preinstalled with the WIN 8 64BIT system.
You can use the HDD recovery option
Power on the unit and press F12.
Then choose HDD recovery option appearing in the boot menu.
Follow the instruction on the screen
Good luck!

Adobe on Leopard, refuses to boot from disc, disaster?

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Excuse me, it seems there is some data in the CrashReporter log for VersionCueCS3. I had forgotten to remove my search filter keyword.
This is a copy of the top section (which seems like it might be the most significant). If you want to see the rest, I'll gladly post it as well:
Process: VersionCueCS3Status [1577]
Path: /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3Status.app/Contents/MacOS/VersionCueCS3Status
Identifier: VersionCueCS3Status
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [1]
Date/Time: 2008-09-10 20:41:58.527 -0500
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0
Thread 0 Crashed:
0 libSystem.B.dylib 0x90256b9e __kill + 10
1 libSystem.B.dylib 0x902cdec2 raise + 26
2 libSystem.B.dylib 0x902dd47f abort + 73
3 libstdc++.6.dylib 0x948f9005 0x948b1000 + 294917
4 libstdc++.6.dylib 0x948f710c _gxx_personalityv0 + 1108
5 libstdc++.6.dylib 0x948f714b std::terminate() + 29
6 libstdc++.6.dylib 0x948f7261 _cxathrow + 101
7 ....versioncueCS3.VCStatusMenu 0x00005a11 start + 14545
8 ....versioncueCS3.VCStatusMenu 0x00005a39 start + 14585
9 ....versioncueCS3.VCStatusMenu 0x000e6be5 0x1000 + 941029
10 ....versioncueCS3.VCStatusMenu 0x00003fcd start + 7821
11 ....versioncueCS3.VCStatusMenu 0x0000374a start + 5642
12 com.apple.Foundation 0x92f241aa -[NSObject(NSKeyValueCoding) valueForKey:] + 250
13 com.apple.Foundation 0x92f51d2a -[NSObject(NSKeyValueCoding) valueForKeyPath:] + 474
14 com.apple.AppKit 0x953a3cd4 -[NSBinder _valueForKeyPath:ofObject:mode:raisesForNotApplicableKeys:] + 876
15 com.apple.AppKit 0x953a38dc -[NSBinder valueForBinding:resolveMarkersToPlaceholders:] + 192
16 com.apple.AppKit 0x956e07bb -[NSObjectDetailBinder refreshDetailContent] + 96
17 com.apple.AppKit 0x953a2e77 -[NSBinder _performConnectionEstablishedRefresh] + 79
18 com.apple.AppKit 0x9539b0e8 -[NSObject(NSKeyValueBindingCreation) bind:toObject:withKeyPath:options:] + 744
19 com.apple.AppKit 0x953d771e -[NSNibBindingConnector establishConnection] + 166
20 com.apple.AppKit 0x951aeaa4 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1211
21 com.apple.AppKit 0x951a4e12 loadNib + 264
22 com.apple.AppKit 0x951a4774 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 946
23 com.apple.AppKit 0x951a43b7 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 171
24 com.apple.AppKit 0x951a42f5 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 391
25 com.apple.AppKit 0x951a3fa4 NSApplicationMain + 434
26 ....versioncueCS3.VCStatusMenu 0x000028d1 start + 1937
27 ....versioncueCS3.VCStatusMenu 0x00002242 start + 258
28 ....versioncueCS3.VCStatusMenu 0x00002169 start + 41
Thread 1:
0 libSystem.B.dylib 0x901e8506 semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9021a84f pthread_condwait + 1244
2 libSystem.B.dylib 0x9021c0d3 pthreadcond_timedwait_relativenp + 47
3 com.apple.Foundation 0x92f46e8c -[NSCondition waitUntilDate:] + 236
4 com.apple.Foundation 0x92f46ca0 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
5 com.apple.Foundation 0x92f46c05 -[NSConditionLock lockWhenCondition:] + 69
6 ....versioncueCS3.VCStatusMenu 0x0002720d devtech_private::ZString::ZString(char const*, unsigned long, devtech::EncodingInfo const*) + 339
7 ....versioncueCS3.VCStatusMenu 0x0001d215 devtech::ZString::GetCString(char*, unsigned long, bool, devtech::EncodingInfo*) const + 2485
8 ....versioncueCS3.VCStatusMenu 0x00025738 devtech::ZString::GetCString(char*, unsigned long, bool, devtech::EncodingInfo*) const + 36568
9 com.apple.Foundation 0x92f00f1d -[NSThread main] + 45
10 com.apple.Foundation 0x92f00ac4 _NSThread__main_ + 308
11 libSystem.B.dylib 0x902196f5 pthreadstart + 321
12 libSystem.B.dylib 0x902195b2 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x902dd43f ecx: 0xbffff39c edx: 0x90256b9e
edi: 0x00115500 esi: 0xa0025578 ebp: 0xbffff3b8 esp: 0xbffff39c
ss: 0x0000001f efl: 0x00000286 eip: 0x90256b9e cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xffe173cc
I suppose it would make sense that when items like com.apple.Foudation and com.apple.AppKit go wrong, the problems would spread system-wide.

IMac refuses to boot properly - hardware problem?

Hi all, I'm having some problems with my iMac (purchased last October) and was hoping some kind soul could shed some light.
Here's where I'm at now.
- The iMac doesn't boot. When I press the power button, it chimes, but then nothing happens and I just see the white/grey screen.
- I have disconnected all 3rd party peripherals, and only have original keyboard and mouse attached.
- No matter what keyboard combo I try, nothing happens either. I managed to eject the disc once by pressing the mouse button, but no other key combos work.
- I must have rebooted about 30 times now, and only twice did something happen:
1. Once it sat on the white screen for a bit, and then displayed a grey folder with a questionmark in it, but then nothing else happened.
1. Once I did get it to boot from the CD, and I got to the installation screen. At this stage I tried a couple of different things. First I tried Disk Utility, and the HD is indeed listed in the sidebar (although it's listed as 'disk0s2' rather than 'Macintosh HD'. When I picked the First Aid tab, both Repaid Disk Permissions and Verify Disk Permissions are greyed out (i.e. I can't press them). When I went to press Repair, I got the following error message.
+Verify and Repair disk 'disk0s2'+
+Checking HFS Plus Volume+
+Invalid node structure+
+Invalid record count+
+Catalog file entry not found for extent+
+Volume check failed+
+Error: The underlying task reported failure on exit+
+1 HFS volume checked+
+1 volume could not be repaired because of an error+
So, I could do nothing in Disk Utility. I then thought "well, I'll just surrender then and reinstall OS X", but when I went back to the Install screen and proceeded, and it asked me where to install the OS, there was nothing to choose from. Usually 'Macintosh HD' is listed along with any other disks. Not this time. So, I shut down the computer again, and now I can't back to the screen (i.e. it refuses to boot from the CD again and instead just spits out the disc).
So then I phoned Apple. But because I don't have their service plan (and the free one only lasts 90 days after purchase), he couldn't help much. He did say though that if it spits out the disc, it could be hardware problem, and my warranty would cover it.
So, should I just give up, realise my HD is screwed and my data is gone, and hand it in for service? Or can anyone here shed some more light on my situation?
Even a "yes, you're screwed, hand it in" would suffice, if that's indeed where I am.
Thanks,
Hanna
Edited for spelling by Nunis

Thank you, dwb. I did just manage to boot from the DVD again, but again I'm seeing the same problems.
Screencaps:
http://nunis.net/misc/screencaps/boot.jpg
http://nunis.net/misc/screencaps/boot2.jpg
And I have been backing up, but I just got back from vacation, so my last backup is 2 weeks old and the things I was worried about saving was the work I did on my vacation photos and video. Also, you'd be kicking a girl when she's down, which would be even worse.
I think I'll definitely hand it in now, and ask the tech to rescue whatever data he can. I don't care if it costs me a bit, if it means rescuing my vacation photos.
Thanks again, you've been most helpful.

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