Satellite C660-1J2: Toshiba warranty in Madagascar

Hi everybody
I have bought Toshiba Satellite C660 1J2 from Belgique and i live in Madagascar.
There is no Toshiba official partner in Antananarivo
So where can i go to repair my computer?
The warranty is still working
Thank you!

Hi
It seems that Toshiba ASP is not available in Madagascar but it look like one ASP is available on Reunion:
<img src='http://img600.imageshack.us/img600/3782/captureagk.png' width=530px>
Here you can find all ASPs worldwide
http://eu.computers.toshiba-europe.com/innovation/generic/ASP_SUPPORT
Did you purchase an extended warranty / service?
Im asking because the EMEA limited standard warranty is available only in EMEA region.
So you will need to get in contact with an ASP in Belgium
but it seems that only your HDD needs to be replaced... so maybe the ASP could send you the new HDD and you could replace this yourself

Similar Messages

Satellite C660-1J2 - Changing the display colour

HI
hope someone can assist me this is new computer, a splash screen came up saying that the screen colour was set to high and that uses CPU power or you can set it to lower or not see this screen and you can change in effects.
Were or how can I get this back to change the setting?
Hopefully could be kind enough to set me in the right area
Thanks in Advance
Tony Miller

Hi
I am sorry thatI did not make myself clear, I will try the tosh is c660 1j2
I cannot show screenshot as it does not appear since I select low, I will try and explain.
When you start win7 after the desktop has loaded a little splash screen appeared with writing saying something like "you can change this later in effect as you have set it to use higher cpu" (and it says toshiba top left)
there are three buttons in the splash screen
high which is default setting which uses more CPU powers,
low
don't show this again
if I remember correctly is has something to do with the depth or resolution of colour.
Hopefullt you or someone can point me in the right direction
Thanks for your assistance in advance
Tony Miller

OpenGL driver for Toshiba Satellite C660-1J2 ?

Adobe After Effects always crash on startup.
It says it cannot initialize OpenGL and that I should contact the manufacturer of the Graphics adapter.
So I contact Intel because I got a Intel Hd Graphics adapter but they say the driver I already have is custom tuned for Toshiba. So I search on Toshiba but cannot really find any useful link.
Should I install OpenGL manually or can I disable it somehow without starting After Effect?
How do I installOpenGl manually?
I have downloaded the latest Graphics adapter driver from you but it doesn't help.
All I want to do is to start a popular Adobe product so I believe many people have this problem.

Hi
OpenGL is a standard API for writing software for 2D or 3D computer graphics.
OpenGL is an open source product but DirectX is released by Microsoft and mostly DirectX is part of the graphic card driver and not OpenGL.
However, you cannot download and install OpenGL to use it within the graphic card driver the OpenGL needs to be implemented in the driver
Mostly its done by graphic card manufacture.
Therefore you will need to check the Intel page to get an driver from Intel which supports OpenGL because the notebook supports the Intel (HM55) HD graphics.
This link detects which driver updates are relevant to your computer and then helps you install them quickly and easily.
http://www.intel.com/p/en_US/support/detect/graphics

Satellite C660-1J2 hard disk failed

I've got some problems
First i can't write very well english
Second and the true problem is that when i use my laptop it can't go to the windows seven because it can't boot the the hard disk
The hard disk sounds oddly (a cyclic sound like "pchuk tak, pchuk tak")
And finally i live in Antananarivo Madagascar, there no Toshiba partner here
Thank you!!!!!

Hi
Sounds (!) like the HDD is faulty.
I think you need a new one ;(
Usually you can use any 2.5 SATA HDD.
You could order the HDD and could replace this yourself its not very tricky as you can see this here:
http://forums.computers.toshiba-europe.com/forums/ann.jspa?annID=138

Satellite C660-174 - Rattling covered by warranty?

I have a Toshiba Satellite C660-174 and it rattles in the top right hand corner near the CD drive as if something is loose.
I am wondering if i should send the laptop back to be repaired under the warranty or if there is a way to solve the problem myself?
Thank you

Hi Parkish,
Usually this rattling should also be covered by warranty because it seems to be a hardware malfunction and its not a software problem.
You should contact nearest authorized service provider, then you can ask for help and the guys will do everything to help you.
Here is a list of them:
http://eu.computers.toshiba-europe.com > Support & Downloads > Find an ASP

Wifi drivers not found - Toshiba satellite c660 PSC1LE - windows 7 64Bit

Hi,
I'm looking for the wifi drivers for my Toshiba satellite c660 PSC1LE laptop.
Already tried this search: http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp?service=EU
and 0 resaults...
my newly installed windows 7 home premium 64Bit doesn't identify any wifi device, and after installing a driver from a different source my computer gets stuck while trying to connect to a network.
Do you have any idea what can I do? How to get my internet running?
I really need some help...
Thanks!

thank god!
after a weak struggling with it, I finally managed to get it to work...
http://aps2.toshiba-tro.de/wlan/?page=downloads
If you are having the same problem, find your laptop's specifications, find your wifi adapter, search for the drivers for it.
sorry guys, and thanks!
I saw there were some questions regarding the same problem but no answers.
I hope this will help people.

Satellite C660 - DVD player keeps ejecting

Hi
This is a problem that has only just started. Every time I power notebook up the first thing it does is eject the DVD player which is empty. It also does the same after power save mode has been on. Notebook runs fine otherwise, its not a major problem, just annoying.
Any help would be much appreciated.
Thanks.

Hi Darkhorse99,
To be honest this must be a malfunction of CD/DVD drive. I dont have another explanation for this strange behavior.
How old is your Satellite C660?
If its still under warranty an authorized service provider can replace the drive for free.
Have a look here:
http://eu.computers.toshiba-europe.com > Support & Downloads > Find an authorized service provider

New Satellite C660-1F1 windows 64-bit -cant use graphics editing software

Hi Guys....any help appreciated...this is the message I sent to Toshiba support but they are taking their time getting back to me:
Important information: Satellite C660-1F1
Key Features
- Genuine Windows 7 Home Premium 64-bit (pre-installed, Toshiba-HDD recovery)
- Intel Core i3-380M Processor
- DVD-SuperMulti +-R (Double Layer)
- 2048 MB DDR3 RAM (1066MHz)
- 39.6cm (15.6") TruBrite HD (1366 x 768) High Brightness display with LED backlight with 16:9 aspect ratio
Hi... I purchased my laptop about a month ago from Argos and it has a 2 year warranty. I have one big problem - the 2 main graphics editing programmes that I use do not work. Both Corel Paintshop Photo Pro x3 and Adobe CS5 can both be installed and opened but as soon as I try to save a photo or edit a photo both of the programmes crash and i have to close it down by using end task in task manager.
This happened when I installed the full versions of both programmes which I purchased and it also happens when you download the trial versions from both the Corel and the Adobe download sites. I have been on so many help forums for both adobe and corel and the most helpful pointer came from one of the designers at Adobe - a Chris Cox.
He very logically stated that as it happened in both of these 2 graphics editing packages that it was most likely a problem with the graphics card drivers or the actual graphics card hardware. I purchased a 64-bit operating system to handle precisely these 2 programmes which can be exhausting on the system. I know i only have 2 GB RAM at the moment but it has been happening with other people...some who even have 8GB and 16GB of RAM which is what I will have in the next few weeks. However, not if I cannot rectify this problem. Please can you help/advise the best solution. This seems to be a problem only with the 64-bit systems. Both Adobe and Corel are 64-bit compatible.
There is also a message that appears when I open Adobe Photoshop CS5 Extended....which is as follows:
...."Photoshop has encountered a problem with the display driver, and has temporarily disabled GPU enhancements, Check the video card manufacturers website for the latest software."
I then click that message away ....use the programme, edit something, try to save and it crashes. I have gone through all troubleshooting directions and ran countless diagnostics but there only seems to be one common denominator between the 2 different programmes and that is my Toshiba laptop.... I even tried installing another large photo editing software package to test it and I had the same result - an application crash.
Please help! Thanking you in advance.
Kind regards
John

Hello John
Have you already got some answer from Toshiba?
What to say my friend? In my opinion the best advice you can get from Corel and Adobe. They have best experience with own product and have probably tested them on different hardware platforms.
Notebook manufacturers offer different notebook models with different hardware configurations. Some of them are cheap and offered with average hardware. The performance is not the best but good enough for every day activities like internet, office, mailing and so on.
On other hand there are notebooks with excellent and powerful hardware. Very often such notebooks cost twice as much as cheap low budget products.
Please dont understand me wrong but your C notebook is not the best one for usage with such powerful software.
I really dont know what Toshiba can do about it. I can imagine that you need other graphic driver but graphic driver support for mobile computers is pretty limited and I dont think you can do much about that.
What you can try is to download and install driver from graphic card manufacturer but you must do this on your own risk.
Sorry friend but I dont have any other advice for you. I just think youve bought wrong notebook for such complex graphic operations. 2 GB RAM? I dont know.
Good luck.

Re: Satellite C660-1D7 - Installing latest Intel display driver

Hi
I have a Toshiba Satellite C660-1D7 running Windows 7 64bit Home Premium with Intel Core i3 [email protected] GHz CPU and 4GB RAM. I use my laptop a lot for graphics etc. with Adobe CS5 and Corel Paint shop Photo Pro x3 etc.
After only 2 months I got an HDD alert saying it would fail soon. So under warranty 2 weeks ago Toshiba arranged for an authorized dealer to collect and replace the HDD which they did. Ever since then I cannot use my graphics software. Now, I remember when I first got my laptop I had the same problem and it was to do with my graphics/video card and OpenGL. Toshiba site and my own laptop kept saying that all drivers were up to date. But when I went on Intel site I found that Intel HD Graphics was not up to date. As soon as I updated I was able to use all my graphics programs.
The drivers installed without any problems at all. This time, although I gave a recovery disk to the repair dealer, when my graphics software was not working. I went to Intel site and once again there are more up to date drivers available. However, when I try to install them it says that I now have modified drivers from the laptop manufacturer and I must go to the Toshiba site. Either way, the drivers I need are not on the Toshiba site and I have tried every way possible I think to install the ones I want.
Please help!
The programs do open when I click e.g. Paint shop pro x3 but when I go to save a photo or edit it hangs, and 'not responds' and I must use Task Manager to end process. I need the same drivers that I had on my laptop before the HDD was replaced but cant get them from Intel as Toshiba seems to have opted out of updates.
All help welcome! Many thanks in advance. John Scott

Hi John,
The problem is that only Toshiba drivers are pretested on your system. Installing other drivers happens on your own risk because they are not tested by Toshiba.
Anyway, just download the drivers on Intel website. If setup.exe file shows you an error message about not compatible drivers install them manually (I know this message from my notebook). Therefore navigate to device manager > right click on graphic card > update driver. Then choose the advanced installation where you can choose the driver and directory yourself. Now you are able to install this driver :)

My Satellite C660-155 wont boot up

My Toshiba Satellite C660-155 laptop wont boot up. When i turn it on i get a blinking "-" in top left corner, then the screen goes black and nothing happens after this. It is over a year old which means it is past its warranty.
This has happened before, about 4 or 6 weeks ago, a friend fixed but it has now returned to the black screen.
Any advice would be greatly appreciated.

For better understanding you must offer more precise information.
Can you enter Advanced boot optionsusing F8 at start-up?
Is option Repair my computer listed there?
Can you start OS in safe mode?
Have you created recovery disc?

After Recovery with CD Satellite C660-1FE keyboard does NOT work

Hello,
A month ago I purchased a Toshiba C660-1FE. After three weeks my HD broke down. I bought a new HD from Western Digital and replaced the broken HD. As I did not make an recovery image of my HD, I had to order the Product recovery discs off the Toshiba website (3 discs, of which disc 1 and 3 were the only one's required for installation).
Now, I have the problem that my laptop keyboard does not work. I am currently using a USB keyboard and mouse to replace my keyboard and touchpad of the laptop.
The laptop keyboard works fine in BIOS. Therefore, I hope it's just a driver problem.
I have:
tried finding and installing lots of drivers on from the toshiba website, no result.
tried changing settings in the bios (usb enable/disable).
tried to fix the problem by re-installing the entire computer again several times.
The keyboard seems to work until windows loads. When the system is starting up I can press caps lock and num lock and the green lights come on. This all stops working once the windows startup symbol appears.
Perhaps a second problem in the device manager: under the display-adapter, 2 subcategories have exclamation marks: it says Mobile Intel(R) 4 series express chipset family twice! I can't seems to fix these with any drivers I can find either. When I check the settings I have this message (google translate since it was in dutch):
+The digital signature for the drivers for this device is required, can not be verified. Possible after a recent hardware or software change a file that is installed incorrectly signed or damaged, or is malicious software installed from an unknown source. (Code 52)+
+You need to restart the computer to this device changes to take effect.+ (obviously I tried that too)
Can someone please give me some help? I am at the end of my wits.
Sincerely,
Daniel

Hi MisterX,
thank you for your response. I have tried these things and there is no such thing as PS2/keyboard in device manager. It's as if the Hardware is not even recognizable in windows. I am starting to doubt whether I got the right Backup CD.
I wrote the following e-mail to [email protected]:
+Dear Toshiba,+
+after receiving the recovery CD's for my toshiba c660-1FE, it turns out that the drivers for the keyboard and touchpad are not installed. I have tried many things to get around this but it seems to me that I have received the wrong product recovery CD's. The chipset drivers are not the right ones, the overall layout of this version of windows 7 is different from before and when looking for answers in the toshiba forum I have concluded that the recovery CD's could be the wrong ones.+
+My laptop: Satellite C660-1FE+
+serial: 5B378048K+
+Part-nr: PSC0LE 02M0TU26DU+
+Recovery CD's I received are CD's 1-3 with serial R14254DU+
+Would you be so kind to check whether these CD's should be 100% compatible with my laptop?+
+This would be greatly appreciated,+
+Daniel+
MisterX, do you know any other emails I can forward this too? Or anyone who could perhaps tell me if I got the right CD's? They are taking their time to respong to this...
Kind regards,
Daniel

Satellite C660 fails to boot first time

I have a Satellite C660 - PSC0AQ-03C019 + 1B194392K
For the last year the notebook has been running fine however in the last 2 months it has had a boot issue. The first attempted boot of the day, it will not boot, it powers on gets past the boot screens past the blinking cursor top left then stalls with a blank screen (not cursor just a faint glow).
Pressing and holding the power button turning it off and then turning on again the computer will start. sometimes (not always ) it will ask to boot normally or repair.
The notebook works perfectly in use not errors not crashes. Restarting the notebook works as expected shutting down and powering on after 5 mins works fine.
If the notebook is left off for an hour it or more it will not boot the same as above. powering off and powering on the system will boot but with start normally question.
There are no errors shown in system logs
I have performed a full system reinstall from HDD recovery.
I have performed a full system reinstall from DVD recovery.
I have performed a full system reinstall from DVD on to a brand new hard drive recovery.
I have replaced the ram
I have attempted to update the bios but get an error
Bios version above 200
Battery capacity more than 10%
AC is attached

Thanks for your suggestions. Just to clarify what is happening and what I have done so far.
Every time the Satellite C660 notebook is turned on when it has been sitting turned off for more than an hour it will not boot.
Power on goes like this
The Toshiba splash screen comes up
The blinking cursor on the top left appears then disappears
The screen goes blank (noticeably on still, but blank)
No matter how long it is left it stays at this screen
The above has happens so
I press and hold the power button to turn it off
Press to turn the notebook back on - one out of three times it states the system failed to start - offering boot to safe mode or turn on normally
Pressing boot normally the computer will boot successfully
The Satellite C660 will run perfectly with no errors, failures or crashes
Reboot the Satellite C660 it will restart and boot correctly
Turn the notebook off and leave it for an hour and it will not boot.
I have scanned the original HDD and it has no errors or issues
I have performed a full system reinstall using manufacturers HDD recovery.
I have performed a full system reinstall from DVD recovery.
I have performed a full system reinstall from DVD on to a brand new hard drive recovery.
I have tested the brand new HDD no errors
I have replaced the RAM memory
There are no errors shown in system logs
I have set the BIOS to defaults
I have set the boot order to boot from HDD first
I have not been able to update the BIOS as when the Toshiba update or manual download and attempt to update the BIOS fails.
On a restart the computer boots as normal
When booting for the first time of the day or if the computer is off for an hour or more it will not boot into Windows

System Restore problem on Satellite C660-115

Hello everyone,
The Satellite C660-115 my niece has a problem and I would like to make it serviceable for his Christmas.
Turning on the computer's voltage giving as final result the message: * Can not find the operating system will ", so I tried System Restore by first pressing the 0 key, and after many tests, changing the order of the boot and the other (with F2 or F12) ... But there was nothing.
From there, I realized that I could not go further without original recovery DVD from Toshiba. So I ordered last Saturday and got today Thursday. After as indicated by Toshiba (boot sequence beginning on CD drive), the system begins to upload (Windows is loading files ...) and then propose, on a nice table, the available languages, and choose .. .dropoff window
If, until then, everything seemed to unfold as it should, that's that clicking the "next" button to validate my choice of language an error message appears in a dialog box named RecoGUI:
ERROR:. IOCTL_GET_DISK_LENGTH _INFO \\ \ PHYSICALDRIVE0 The device is not ready.
When I press OK, then it is in French:
The hard disk # 0 is not available or incorrect RAID configuration!
I still presses OK (I do not have much choice) and then present the following window restoration that requires me to validate the language of the operating system to install ... French (Windows Win 7)
and states: The current size of restoration is to: Expert Mode
Again, I click OK and a warning box warns me that: All hard drives will be completely erased. Would you like to continue?
OK ... and cmd prompt appears that says (in short)
Checking for Drive V: V Drive not mounted ...
Ckecking for Drive C: ... C: unmounted!
ending with: ERROR Copying of Recovery Base files failed!
Press any key to continue (if I do, I find the Toshiba screen, and another cmd prompt that says so;
Waiting for ODD To Become available ...
ODD Drive D: ready.
Check for medium in Drive D; ...
Continue ...
Drvload: Successfully loaded X: \ Windows \ inf \ battery.inf.
No RAID - Normally continues ...
Installation in progress ...
Press any key to continue ... which, if I do, then placed below:
X: \ Windows \ system32>
That's where I stayed, because I always come back to the same.
Could someone be kind enough to help me solve this problem?
A big thank you in advance ...
+Message was edited & translated+

From my point of few we should consider two possible issues.
1) faulty image on the new recovery disk
2) problem with HDD as well as the partitions
In my opinion you should check the HDD firstly.
You can run some tests, for example you could try to install the Windows system using a clean Microsoft Windows CD (image)
Windows 7 Home Premium 64bit image can be downloaded here:
http://msft-dnl.digitalrivercontent.net/msvista/pub/X15-65733/X15-65733.iso
But of course, you will not be able to activate this system without a valid serial key
So you can use this image just for testing purposes.
In case the image installation would run flawlessly, your recovery installation problem might be related to the faulty recovery media.
In such case you should try to contact the recovery media provider in order to get another, new good working media.

Satellite C660 won't boot to disc or USB

My Toshiba Satellite C660-DSC0QE, running BIOS version 1.80, won't boot into Windows any more - it just goes to the dreaded black screen with white cursor.
I've tried a Win 7 system recovery disc, a USB stick with Kaspersky recovery software on it, and even a full Win 7 installation disc, and it won't boot to any of them.
The boot order is set correctly, the devices (optical drive or USB port) do get read, but they never actually boot into them - there's either an obscure error message or it acts like they weren't there at all.
The obvious answer from these forums seems to be to turn off secure boot mode and to then switch the boot mode from UEFI to CSM. Easier said than done - those menu options don't exist at all in my BIOS/CMOS screens.
Finally, I don't see a way in the instructions to get a BIOS update to happen without being in Windows on the PC already - http://aps2.toshiba-tro.de/kb0/HTD9502M10000R01.htm I'm assuming BIOS version 2.00 would have these options.
Any help gratefully accepted!

Hi
I assume youve got an white, blinking cursor in the left upper corner.
Is this correct?
Such symptoms appear in case the system cannot find a bootable device (HDD) or in case of memory (RAM module) problems.
First of all you said that you dont have UEFI / CSM boot mode in the BIOS settings.
So Im asking you what boot mode settings do appear in BIOS exactly?
Did you search for these settings in the right area?
Usually you should have in BIOS an area (tab) called security.
In most cases there you will find secure boot option but the Satellite C660 does not support such option because its too old.
But boot mode (UEFI /CSM) should be available in BIOS. Check the BIOS area System settings
Anyway, as I said above; it could be also an memory issue therefore I would recommend you to check if memory is OK.

Satellite C660-15 No Wireless LAN

Hello helpfull people
I have just received my new Satellite C660-15 Netbook. To get rid of all the bloatware installed on new netbook I formatted it and installed Windows 7 Ultimate. I combined the hard drive partions and being silly did not make a proper backup of the installed recovery software presuming the drivers I required would be on Toshiba website.
Now the Wireless device does not work.
The driver (RTL8188CE version 1005.18.0413.2011) installs OK and says device is working properly but does not see any wireless networks.
Is this the correct wireless card ???. I have tried downloading and installing various Realtek drivers, as well as the ones on the Toshiba website (Atheron Broadcom etc).
I have seen people being told on the forum not to upate WLAN drivers as they may stop working. Unfortunately the latest one is the only one I can find on the
Internet.
I have tried both 32 Bit windows and 64 Bit with different drivers none work. The wireless device worked when the netbook arrived.
Maybe i should have kept the bloatware.
Many thanks in advance

Macius
Sorry for slow reply waiting for a user account Laptop is C660-115 PSC0LE-00500JEN
I Installed ConfigFree tool and it said WLAN card is enabled properly.
I do not have an LED for the WIFI to light up and tried Function F8 many times.
The Icon just shows no networks in area. Can pick up 4 or 5 on other laptops so range is not an issue. I have tried installing all Realtek Drivers from Realtek website.
I did a few google searches and seems a few users were having to roll back drivers after being told by Toshiba driver update utility. I do not have this option. The driver
installs okay and i get the wireless icon in taskbar, however no signal.
At least I have learnt about recovery CD.
Thanks again

Satellite C660-1J2: Toshiba warranty in Madagascar

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