Satellite C850-A628 Headphone jack on my toshiba satellite doesn't work.

Satellite C850-A628
 Hello, 
Headphone jack on my toshiba satellite doesn't work. When I plug my headphones in the computer speakers still play. I know its not the headphone because they work on everything else I've tried. When I go to control panel > hardware and sound > sound it doesn't show the headphone jack. It only shows  speakers. how do I get my headphone jack to work?

Satellite C850-A628 (PSKCV8-0T00XAR)
This is actually the peer support forum for Toshiba USA. But, while you are still welcome here, yours would appear to be a Toshiba Middle East model. Toshiba Middle East is really handled by Toshiba Europe, and you can find their forum here. You may want to consider using that in the furture.
I am not sure this will work on your system, but it's worth a shot. With your headphones unplugged, click on 'Start' -> click on 'Control Panel' -> click on 'Realtek HD Audio Manager'. Look for the file folder icon near the top right of that window, as in the attached pic. Make sure the check mark is on 'Enable pop-up dialog, when device has been plugged in' -> click 'OK'. Now, plug in your headphones -> when you see the 'The current connected device is:' dialog box pop up, put the check mark on 'Headphone' -> then click 'OK'.
Test your headphones again, and see if your laptops internal speakers now turn off.
Let us know what happens. Good luck.
Mike

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