Satellite C850 won't shutdown or sleep

Hi
I have Toshiba satellite C850-B717 since 6 month that came with WIN 8 and it worked without problems
but now did not shutdown or sleep
when i shutdown it , the fan remain running and the power led remain on and i can't turn it off until i hold down the power button for 5 seconds
the sleep mode is the same problem and cant wakeup
restart not work correctly it freezing for about 5 seconds then turn off completely remain 5 seconds then turn on again
anyone can help me please?
i think the problem is hardware or bios problem not software problem because the same problem happen when i enter the bios, change anything and i choose save and exit , it freezes and then restart , even when i push the power button it freeze
i tried several methods but nothing work
Update the BIOS to 6.70 , it was 6.60 when the problem begun
I recovered the OS from TOSHIBA recovery flash thet I made before
I removed the battery and hold down the power button for 30 seconds
I removed the battery for about 11 hours
tried booting from winpe and its wont shutdown at all ,just freezing
any HELP please
"sorry about my english"
THANKS

> same problem happen when i enter the bios,
If this happens within the BIOS, then this problem is related to the hardware malfunction.
You should definitely contact the service available in your country:
Here you can find all ASPs worldwide:
http://www.toshiba.eu/innovation/generic/ASP_SUPPORT/
The ASP should provide you all information for further handling.
In case the ASP in your country would not be responsible for this unit, you should contact the ASP in the country you made the purchase.

Similar Messages

My computer won't shutdown and sleep

I'm using Windows 8.1 Pro x64 and my computer won't shutdown and sleep. When i try to shutdown pc, everything shutsdown (hdd etc.) but only fans and led's stay on. I have to press power button to shut it down. Even i try to sleep the pc everything shutsdown
but fans and stuff is still on i have to press power button to completely turn it off. I tried to write powercfg -energy code to command prompt and i got 8 errors and 7 warnings. How to solve that problem?
This is what i got:
Power Efficiency Diagnostics Report
Computer Name
DARKORION11
Scan Time
2014-08-13T14:06:49Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
03/18/2014
BIOS Version
0805
OS Build
9600
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
67
Thread Count
971
Report GUID
{ca7e44e7-3f05-4462-9ce9-72cb0493f6df}
Analysis Results
Errors
System Availability Requests:System Required Request
The program has made a request to prevent the system from automatically entering sleep.
Requesting Process
\Device\HarddiskVolume1\Program Files\Windows Media Player\wmpnetwk.exe
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Driver Name
\FileSystem\srvnet
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_90C0
Port Path
1,5
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_9090
Port Path
1,6
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
the most to total processor utilization.
Average Utilization (%)
6.38
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
10005
Maximum Timer Period (100ns units)
156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
4120
Requesting Process Path
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2428
Average Utilization (%)
1.21
Module
Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.96
\SystemRoot\system32\ntoskrnl.exe
0.10
0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
3096
Average Utilization (%)
1.14
Module
Average Module Utilization (%)
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome.dll
0.61
\SystemRoot\system32\ntoskrnl.exe
0.20
\SystemRoot\System32\win32k.sys
0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2956
Average Utilization (%)
0.61
Module
Average Module Utilization (%)
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\libglesv2.dll
0.12
\Device\HarddiskVolume1\Windows\SysWOW64\atidxx32.dll
0.12
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.10
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4512
Average Utilization (%)
0.45
Module
Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.36
\SystemRoot\system32\ntoskrnl.exe
0.04
\SystemRoot\SysWOW64\ntdll.dll
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
dwm.exe
PID
880
Average Utilization (%)
0.21
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.04
\Device\HarddiskVolume1\Windows\System32\dwmcore.dll
0.04
\Device\HarddiskVolume1\Windows\System32\atidxx64.dll
0.03
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
4120
Requesting Process Path
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
Calling Module Stack
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
\Device\HarddiskVolume1\Windows\System32\AudioEng.dll
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume1\Windows\System32\combase.dll
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
\Device\HarddiskVolume1\Windows\System32\kernel32.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported
false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

I've just updated my LAN driver and tested again. This is what i got:
Power Efficiency Diagnostics Report
Computer Name
DARKORION11
Scan Time
2014-08-14T09:48:32Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
03/18/2014
BIOS Version
0805
OS Build
9600
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
77
Thread Count
1286
Report GUID
{25c91f45-b37e-445f-89b7-e2425a6c60f9}
Analysis Results
Errors
Power Policy:Disk idle is disabled (Plugged In)
The disk is not configured to turn off after a period of disk inactivity.
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
ROOT\MEDIA\0000
Requesting Driver Device
DFX Audio Enhancer 11.1
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003\4&3ad857fa&0&0001
Requesting Driver Device
Realtek High Definition Audio
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_90C0
Port Path
1,5
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_9090
Port Path
1,6
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Xbox 360 Controller for Windows
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_046D&PID_C21F
Port Path
1,7
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
the most to total processor utilization.
Average Utilization (%)
8.94
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
10005
Maximum Timer Period (100ns units)
156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
5024
Requesting Process Path
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
1120
Requesting Process Path
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4868
Average Utilization (%)
2.39
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
1.97
0.19
\SystemRoot\system32\ntoskrnl.exe
0.11
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
348
Average Utilization (%)
1.07
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome.dll
0.64
\SystemRoot\system32\ntoskrnl.exe
0.17
\SystemRoot\System32\win32k.sys
0.07
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
DFX.exe
PID
1988
Average Utilization (%)
1.02
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\DFX\DFX.exe
0.75
\SystemRoot\system32\ntoskrnl.exe
0.15
\Device\HarddiskVolume4\Windows\SysWOW64\AudioSes.dll
0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4284
Average Utilization (%)
0.54
Module
Average Module Utilization (%)
0.35
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
0.17
\SystemRoot\system32\ntoskrnl.exe
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
audiodg.exe
PID
1120
Average Utilization (%)
0.43
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.13
\Device\HarddiskVolume4\Windows\System32\RltkAPO64.dll
0.09
\Device\HarddiskVolume4\Windows\System32\AudioEng.dll
0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
WWAHost.exe
PID
4840
Average Utilization (%)
0.39
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Windows\System32\MP3DMOD.DLL
0.20
\Device\HarddiskVolume4\Windows\System32\RESAMPLEDMO.DLL
0.12
\SystemRoot\system32\ntoskrnl.exe
0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
1944
Average Utilization (%)
0.33
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\libglesv2.dll
0.07
\SystemRoot\system32\ntoskrnl.exe
0.06
\Device\HarddiskVolume4\Windows\SysWOW64\atidxx32.dll
0.06
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
explorer.exe
PID
2972
Average Utilization (%)
0.25
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.08
\SystemRoot\System32\win32k.sys
0.05
\Device\HarddiskVolume4\Windows\System32\WindowsCodecs.dll
0.04
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
5024
Requesting Process Path
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
1120
Requesting Process Path
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
Calling Module Stack
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\AudioEng.dll
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
\Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume4\Windows\System32\combase.dll
\Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported
false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

Re: Satellite C850 won't boot anymore - broken HDD

Hello Folks,
I bought a *Toshiba Satellite C850 - 1F2* with *+Windows 8+*.
After installing, upgrading to *+Windows 8.1+* and setting up everything, the whole machine worked pretty fine.
BUT since yesterday the laptop won't boot anymore!
When I turn it on, the HDD makes click and click and the system tries to boot from DVD, from USB, from HDD, from IPV4, from IPV6 and then it says, that there is no bootable device.
Unfortunately I wanted to make the +Windows 8 Restoration-/Rescue-DVDs+ this weekend!
Huh!!!
Well, I still have an *+original Windows-7-DVD and license+*, which would be good as well (I used it the last years).
*YET*, I cannot install *+Windows 7+*.
It says something like that, that +this system is not available for Secure Boot+.
I read about "Secure Boot".
So I pressed F2, turned the laptop on and could with this reach the BIOS.
It is a *+InsydeH20 Rev. 3.7+*.
*BUT*, when I go to "Boot Mode" I can only see, that this option is greyed and I cannot change from +UEFI Boot+ to +CSM Boot+.
Even the change of the HDD made no difference.
I put in my old HDD with Windows 7 installed (wich works in the other laptop), but the system won't boot, for it is +not suitable for Secure Boot+.
*So, WHAT NOW?*
I mean, it cannot really be the Toshiba politics, that you need to throw away your laptop, if the HDD breaks, can it?
For I didn't create the Rescue-DVD, I have just my Windows 7 DVD and another HDD with installed Windows 7.
Do I need to buy another Windows 8 licence and another HDD, to install Windows 8 (suitable for Secure Boot) again?
Would it even work like that?
Or is there any chance to upgrade the BIOS, for that I can then change from UEFI Boot to CSM Boot?
Or is there any other chance, to use my other HDD with Windows 7, or at least a new clean HDD, on wich I then can install my Windows 7 OS?
I hope, that someone can give me any good advice, what to do now ... without throwing the Toshiba laptop away ;)
Thanks in advance!

If the HDD died, in needs to be replaced.
If notebook is still covered by warranty, the HDD will be replaced free of charge. If warranty isnt valid, you will need to pay for the new HDD.
I think this understandable.
_Now some facts about the Recovery disk._
If you did not create a recovery disk in the past, you could order the recovery medium on this page: http://backupmedia.toshiba.eu/landing.aspx
The recovery disk would install the Toshiba image and would set the notebook back to the same state like at the first day of purchase.
_Regarding the Win 7 installation:_
Usually to install the non UEFI capable system, the secure boot needs to be disabled and boot mode needs to be set to CSM mode.
If this isnt possible you should update the BIOS but to do that you need an running Windows system (Win 8).

Won't shutdown OR sleep

This is quite frustrating. Since I upgraded (did not clean install), whenever I manually sleep or shutdown, it immediately unsleeps or boots after 2 seconds.
I've been searching for posts of similar problems but most seem to be complain about an inability to time sleep their laptops. My computer won't stay asleep or shutdown regardless of how I do it.
I checked the console to see what was occurring when it was awakening and here is the message:
[0X0-0xe00e].com.elgato.eyetvhelper[115] *wakein:106 entries in power event schedule table
Then a repetition of the elgato.eyetv.helper for 100 more lines
I Deleted Elgato a while ago. I can't find this "helper" file anywhere.
Anybody have any suggestions. Perhaps a way I can make sure I've deleted everything related to elgato.
Thank you.

Has there been any further information on what makes SL Restart after a ShutDown has been attempted? This is happening to me every time I go through the ShutDown routine. I have to manually shut my Mini down with the power button each time.
I do NOT have Elgato software on my computer.

MBP Won't Shutdown or Sleep!

Hi all,
I just got a new MBP a few days ago; done all the updates for it.
However, I noticed last night that it won't shut down! I click "Shut Down", then it does the whole process, then starts up again. It seems as if instead of shutting down it's restarting.
In addition, it doesn't seem to be going to sleep when I close the lid. It will sleep for about 20 seconds, then the apple light and screen will come on when it's closed, for about 10 seconds, then go off again. It just keeps doing this cycle of off for 20 seconds, on for 10, off for 20, on for 10, and so on...
Anyone had any similar experiences, or know how to fix this?
Thanks

Your install DVD has 10.5 on it. Just do an archive and install. Upgrade only to 10.5.1 via Software Update in the Finder. This method will preserve all your settings and software. I have used it before. A program or two may behave unusually or no problems will be evident. Just install the program again if there any issues. _*BACKUP ALWAYS*_ before you do anything like this!
When completed a folder will be visible in the root directory called "Previous System".
This folder may be deleted after you have tried all installed software and everything is working.
Now my information detailed here may not be 100% accurate, so read this:
http://docs.info.apple.com/article.html?artnum=107120
I hope this helps. It helped me!

Sleep and charge utility is not working on Satellite C850-B763.

Hi
I have Toshiba Satellite C850-B763 windows 8 single language.
When I try to run sleep and charge utility I get the message "cannot get hardware information".
And after clicking ok, I got the Sleep and Charge control panel but the boxes are disabled and the battery bar is working fine.
Can you assist please?

Reinstall the the Toshiba System Driver
[Toshiba System Driver v1.00.0015|http://www.toshiba.eu/innovation/download_driver_details.jsp?service=EU&selCategory =2&selFamily=2&selSeries=312&selProduct=7499&selSh ortMod=null&language=13&selOS=40&selType=all&yearu pload=&monthupload=&dayupload=&useDate=null&mode=a llMachines&search=&action=search&macId=&country=al l&selectedLanguage=13&type=all&page=3&ID=84513&OSI D=40&driverLanguage=42]
The TOSHIBA System Driver is the software driver for the TOSHIBA Systems. Its a follower of Value Added Package.

Yosemite Won't Shutdown With External Monitor Connected

Hi there...
I have a MBP 2010 and I've updated Yosemite from Mavericks. Now I'm running the latest 10.10.2.
Ever since I updated to Yosemite, I have had this problem of my computer won't shutdown when an External monitor is connected. This happens only when I put my computer to sleep.However, if I restart the computer and after logged in to the user and tried to shutdown, it shutdown without any problem. Every time I shutdown it just hangs and I had to force shutdown by press and hold the power button. Which I'm sure is not a proper way.
Right now only my external monitor connected to my MBP. So I did unplugged the ext. monitor and tried shutdown and it works fine. But it think this is the temporary solution that I've found but it is annoying to unplug everytime I wanted to shutdown and plug it back in once the computer is up and running. Which is not idle solution at all.
Am I the only one or a lot of people facing this issue? If there is a solution please share. Very much appreciated. Thanks.

Updated to 10.10.3 and the problem still persist. Still unable to shutdown or restart after wake up from sleep.
Any one affected? Is it something to do with Gfx card?

MacBook won't go to sleep

I have issues putting my macbook to sleep in this configuration:
1. lid closed
2. connected to an external LCD monitor (via VGA adaptor)
3. power adaptor attached (100% Charged)
4. external keyboard and mouse (via USB)
Ive tried all the suggestions in the `If your Mac won’t go to sleep` Help file including:
1. “Put computer to sleep when it is inactive for” is not set to Never
2. deselect “Wake for Ethernet network administrator access.”
3. deselect any services you aren’t using (none selected)
My macbook has no issues going to sleep when no cables are attached and I just close the lid.
What happens instead is the screen goes black, I wait for the indicator light on the right to pulse, it doesnt, and my macbook wakes up again.
Any assistance with this issue would be great!

ok - it looks like it completes hibernating and sleeps and then immediately wakes up. I cant tell from the log files what is causing it to wake.
I do find the `network traffic reduction measures in effect` out of the ordinary and AppleTalk starting up and shutting down frequently suspect without researchin further...
11/15/07 3:25:31 PM kernel hibernatewriteimage done(0)
11/15/07 3:25:31 PM kernel sleep
11/15/07 3:25:31 PM kernel System Wake
11/15/07 3:25:34 PM kernel 11D beacon causing regdomain change to CC 702
11/15/07 3:25:34 PM kernel en1: 802.11d country code set to 'SG'.
11/15/07 3:25:34 PM kernel en1: Supported channels 1 2 3 4 5 6 7 8 9 10 11 12 13 36 40 44 48 52 56 60 64 149 153 157 161 165
11/15/07 3:25:34 PM mDNSResponder[23] Note: Frequent transitions for interface en1 (192.168.1.xxx); network traffic reduction measures in effect
11/15/07 3:25:36 PM configd[34] AppleTalk startup complete
11/15/07 3:25:36 PM configd[34] AppleTalk shutdown
11/15/07 3:25:36 PM configd[34] AppleTalk shutdown complete
11/15/07 3:25:36 PM configd[34] AppleTalk startup
11/15/07 3:25:37 PM mDNSResponder[23] Note: Frequent transitions for interface en1 (FE80:0000:0000:0000:021C:B3FF:FEBC:xxxx); network traffic reduction measures in effect
11/15/07 3:25:37 PM mDNSResponder[23] Note: Frequent transitions for interface en1 (192.168.1.xxx); network traffic reduction measures in effect
11/15/07 3:25:41 PM configd[34] AppleTalk startup complete
11/15/07 3:25:48 PM kernel AFPSleepWakeHandler: waking up

Satellite C850-1KN - Windows 8.1 Freeze

Hi,
I have tried the search function but cannot find the help I require.
My Satellite C850-1KN (windows 8.1) has been freezing a lot recently but I am still able to use the mouse pointer, CTRL + ALT + DEL has no effect and the computer won't do anything, I am forced to shut it down via keeping my finger on the power button or taking out the battery.
I have ran a SFC /scannow check and receive the following:-
"Windows Resource Protection found corrupt files but was unable to fix some of them..."
Please find the log in the following post
Sometimes the screen also stays black and will not respond to any inputs, this appears to be happening more and more. If any one can help it would be greatly appreciated.
Windows Event viewer shows 2 critical failures at the time of the last incident, both of which are Kernal-Power and refer to not shutting down cleanly (obviously because I have had to keep my finger on the button).
There are a few "Errors" in the log, the most surprising of which is the Microsoft Bing News app which logged just before the incident, could this be the cause of trouble?
Thanks in advance

Your notebook was delivered with Win8 so I presume you have updated it to Win8.1 version.
Have you updated your machine following Toshiba instructions?
To be honest it is not easy to answer such questions and say for sure what the problem is.
If you have this issue since few days only I recommend you to roll back OS to earlier time using system restore tool just to see if the problem persist or not.
How to do this you can read on http://aps2.toshiba-tro.de/kb0/TSB2A03ES0000R01.htm
Do at as first step please and post some feedback.
By the way: have you created recovery disc before you have installed Win8.1 update?

Satellite C850-1cp problems after changing italian keyboard

Hi
i've bought a toshiba Satellite C850-1cp and i had some problem (i dropped some coffee on the keyboard)
so i brought the mobile to the tech support and i decided to change the native keyboard (EN) with an italian keyboard and now i have problem with the usb port: any mouse, or others usb device are not recognized.
A friend of mine told me to restore win 8 unsuccessufully because the function keys don't work....
Please help me

In the past Ive changed keyboard several times and everything went well.
Have you used 100% compatible keyboard?
Ok maybe you should install original recovery image after keyboard replacement. To start recovery image installation you don't need function keys.
If you use Win8 make complete shutdown as described on http://aps2.toshiba-tro.de/kb0/TSB2B03EY0002R01.htm and after doing this restart your notebook and use F12.
Please post some feedback.

Can't find few drivers for my Satellite C850

Can't find couple drivers. Satellite c850 - 16w PSKC8E-0DM00FN5
SM Bus Controller
PCI\Ven_8086&DEV_1E22&SUBSYS_FB311179&REV_04
PCI\Ven_8086&DEV_1E22&SUBSYS_FB311179
PCI\Ven_8086&DEV_1E22&CC_0C0500
PCI\Ven_8086&DEV_1E22&CC_0C05
Unkown device
ACPI\TPS6205
*TOS6205
Installed wireless driver, but it works bad. It shows im connected everything fine. But the internet seems droping randomly. Sometimes its fine, sometimes theres no internet at all even if it shows connected.
Network adapter
PCI\VEN_10EC&DEV_8723&SUBSYS_072310EC&REV_00
PCI\VEN_10EC&DEV_8723&SUBSYS_072310EC
PCI\VEN_10EC&DEV_8723&CC_028000
PCI\VEN_10EC&DEV_8723&CC_0280
Installed - Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
Any help? I have no more ideas what to do.

Hello
I presume you try to configure own Win7 64bit version so lets be clear.
All necessary drivers, tools and utilities you can download from Toshiba download page - http://www.toshiba.eu/innovation/download_drivers_bios.jsp
I recommend you to reinstall Win7 again and after doing this start to install all stuff following this installation order:
Windows 7 64bit
Intel Chipset SW Installation Utility
Intel Management Engine Interface
Display Driver
Intel Rapid Storage Technology Driver
Realtek Audio Driver
ATI HDMI Audio Driver
SRS Premium Sound
Synaptics Touch Pad Driver
LAN Driver
Wireless LAN Driver
Intel Wireless Display
Bluetooth Filter Driver Package
Bluetooth Stack for Windows by Toshiba
Bluetooth Monitor
Intel USB3.0 Driver
Card Reader
TOSHIBA Value Added Package
TOSHIBA Sleep Utility
TOSHIBA Resolution+ Plug-in for Windows Media Player
TOSHIBA Media Controller
TOSHIBA Media Controller Plug-in
TOSHIBA Network Device ID Registry Setting Tool
TOSHIBA Web Camera Application
PatchFiles
If you need more assistance you are welcome.

Satellite C850 - Low fan speed after BIOS update

Hello,
So I have my Satellite C850-PSKCEV bios updated around 6 months ago to version 6.80 (I bought my laptop in 2012), and since then the fan is running at low speeds and will never run full speed as before, and as a consequence the laptop overheats prematurely and very fast, and even when the laptop is not in use but left running it does overheat, also gaming is not even possible as any game that I run (even with the lowest settings) gets a fps drop every 5 seconds and lasts 5-10 seconds which renders even the lightest games unplayable, also I am afraid of the continuous overheat to damage the laptop's internal components.
I did clean the fan and vents from dust and there is not even one particle inside them and yet the fan won't run fast and I can't feel but very slight airflow from the vents as apposed to the strong one before this problem.
Laptop model Toshiba Satellite C850-A811 Part No. PSKCEV-00S00FAR
Intel Core i5 2450m - AMD Radeon Hd 7670m
Windows 8.1 64bit

Hi
Have you tried to change cooling method settings and set it to maximum performance?

Satellite L355 won't trun on at all even with power

Hi,
my Satellite L355 won't turn on at all. The lights indicating it's getting power from both the battery and the power cord are on, but the actual light indicating start-up won't go on--it's not in sleep mode, it's just off. I took the battery out and re-installed it several times and also took the hard drive out and re-installed.
Could it be the motherboard?
Any insight is appreciated--thanks!

Remove the battery and try to start notebook with AC power supply only.
If nothing happens I m afraid you need professional help by authorized Toshiba service provider.
Power supply electronic placed on the mainboard is probably defective.

09 macbook pro, after 10.6.6 update won't wake from sleep without power

Hey, weird thing going on here. After I updated to 10.6.6 on my '09 Macbook Pro it won't wake from having the lid closed unless the power is plugged in. I've tried closing the lid with the power still plugged in, and unplugging it before I close the lid. If I leave he power plugged in it works fine. If I unplug it after I've closed the lid, or even BEFORE I close the lid (and give it time to calculate battery life and everything) it turns off like it was a out of battery and I have to hold the power button down to make it wake, then it does the blurred out screen with the progress bar at the bottom (like recovering from low battery), but eventually comes back. The battery indicator on the bottom shows it has a nearly full battery when this is happening. I've tried adjusting sleep and power/energy saving settings but nothing has fixed it.... anyone got some ideas? It never did this before the 10.6.6 update
Thanks!

Im having the same issue.
Seems to have happened just after 10.6.6 upgrade
Battery only has 80 cycles on it and shows full charge
i dont get the hybernate wakeup screen, but shuts down promptly after unplugged, and wont startup without power.
Tried:
*SMC RESET-holding power without battery in for over 5 seconds...no change
*P RAM RESET-holding commandoption+pr during startup... no change
*Installed applejack and ran all options... worked... for about 20 minutes then shutdown
*Changed sleep settings...battery settings...hibernating settings...
im outta ideas....

Won't wake after sleep unless charging.

Sometimes when I put my macbook pro to sleep it shuts down after some time and will only turn back on when plugged in. This is very annoying as if I don't take my charger with me my mac won't turn on. Can anybody help me? Thankyou

I'm running 10.7 as well. I had the same situation occur to me: I had put my MBP to sleep. The next day, I opened it up to find that it had shutdown overnight. Had to plug in the power adapter and push the "on" button to start-up machine. Strangely enough, the battery had 75%+ charge when it shutdown during sleep.

Satellite C850 won't shutdown or sleep

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