Satellite C855-1GQ: Battery does not charge - adapter is connected

Hello,
This is my first post here, I am hoping somebody can help me!
I have a Toshiba Satellite C855 1GQ laptop.
So, basically I managed to break the end of the original charger (the part which plugs into the laptop) and stupidly tried a similar fitting charger from another device which had a lower output than the Toshiba one,
however when I plugged it in it killed the laptop battery as well as the adapter (it was an old one anyway). I have a new battery and a new charger adapter but the battery will not charge.
When I first put the battery in it worked fine so the laptop itself is not broken, the laptop tells me that it is plugged in and charging but it just loses power until the battery goes flat.
The new charger adapter does not seem to work despite the fact that it tells me it is with a working battery. The specifications for the new adapter are the same as the original (I got a cheapish one from ebay).
Is there a fuse inside the laptop which may have blown when I stupidly used the adapter I shouldn't have? I have read a lot of possible solutions on this but none seem to be specific for my problem. Maybe the new adapter is not good enough?
Like I said, the new battery worked fine until it ran out of power so it must be the charger or something on the laptop stopping it from charging.
Any help would be much appreciated!
Cheers,
Chris D.

> Is there a fuse inside the laptop which may have blown when I stupidly used the adapter I shouldn't have?
The usage of wrong and not compatible AC adapter will damage the notebooks hardware (motherboard could be affected)
Very important is the fact that the original AC adapter supports the 19V (volt) output voltage and
3.42A (ampere) output current.
Usage of Ac adaptor with different output voltage (not 19V) would affect the hardware.
The usage of AC adaptor with 19V output voltage but different ampere value should not affect the hardware.
Furthermore low ampere value (< 3A) might not be good enough for battery charging
But in case the AC adaptor is compatible, i would test definitely another, new, fully compatible battery.

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Hi @xdellman,
Thank you for your query and realize how frustrating this is.
I gathered from your post you have tried most of the troubleshooting steps to no avail.
If you check the adapter do you notice any damaged or bent pins as this can cause charging issues?
Here are two links that may also assist you.
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If this has not helped please contact HP support for assistance.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Please let me know the results.
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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