Satellite L300-215 - Webcam not working

The webcam on my Satellite L300-215 has not worked since I downloaded the new Toshiba software months ago.
The Chicony webcam is not even recognised and it will not install the Toshiba software.
Two hours with Toshiba technical staff, including them having remote access to my computer, did not solve the problem.
It seems this is a very common problem and I have tried some of the suggestions on postings but with no result.
Does anybody out there have the answer?

I have two Toshiba notebooks, Satellite P200D and Satellite A300, both with webcam and everything works well. So I don't agree with statement about very common problem.
Does webcam works well if your notebook is preinstalled with Toshiba recovery image (factory settings)?
>I have tried some of the suggestions on postings but with no result.
What you have tried to solve this?

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