Satellite L350-12C - hard drive failure, need recovery

Please help. I have Toshiba Satellite L350-12c and its a German model. My hard drive failed.
The local Toshiba repair centre said they can replace the hard drive but without the disc they cant restore it to working order.
The worst part is its still under warranty but Toshiba is refusing to help me. The only place I can order discs is from Europe who wont accept an American credit card and mailing address which kills me because I have another laptop from Germany and they sent me discs with no issue.
The local shop even contacted the local rep and she was no help. Please help frustrated Toshiba customer.

Sorry i have a german l350-12c that was purchased in the UK. it has a 2 year international warrnty and i live in the united states. toshiba of usa insist they will do nothing to help. the local toshiba dealer is been very helpful they spoke to a toshiba of america rep and still was told their was nothing they can do. this model was not built for the us market. the local shop is willing to fix it if i get the original restore disc. without that their not willing because they say they dont have access to the drivers and the special fixes that would be ont the disc.which is the stuff that makes all the little functions work, Plus without the disc theirs no way to set up the recovery partation,which is damaged due to the harddrive failure. theirs ways it could be peaced together but they wont do the warrnty work without being able to fix it. if they just swapped the harddrive i guess i could manage but that realy blows seeing i have warrnty which is suppose to be honored even in the us. when i call toshiba of uk they say they cant send the disc to the us. but yet through my work we get things from simens in germay on a regular basis.so im completely at a lose thanks for any help.

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This question was solved.
View Solution.

Update...
I found a website that offers the following:
http://www.computersurgeons.com/p-13442-recovery-kit-435422-001-for-hp-model-number-dv6108nr.aspx
Recovery Kit 435422-001 For HP Model Number dv6108nr
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But I wonder how useful it would be. Early XP , no doubt. And if my hard disk problem is a mechanical fault, would any recovery disk even work? The disks made by Best Buy when I bought mine new in 2006 don't do anything more than go to the R /F/ Q screen and then goes to a blue screen when I press R (to recover the OS and apps and data files). And, as I wrote, it is the data that I want, not the disk drive.

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===============================
UPDATE:
I found a website that offers the following:
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Hi @goshenguy
Thank you for your inquiry, I am happy to help.
I grasp you tested the hard drive from the bios and it failed. This tests the physical aspcects of the hard drive and when it fails it does require replacement. You were able to retrieve some of your files using recovery software but not all.
Your recovery partition is still intact and when you try to do a recovery with the disks from Best Buy you do not get past these options R / F / Q but will not proceed.
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HP Parts, HP Replacement Parts
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Sparkles1
I work on behalf of HP
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Since this is our fourth hard drive failure in four different iBooks in 2 1/2 years, i am starting to become seriously disillusioned about the quality of the hardware Apple uses...not that i would ever get a dell or anything, but still....
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iBook G4 Mac OS X (10.4.3)

I have read good reports concerning Data Rescue although I have not used it myself.
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My condolences, by the way.

Satellite L350-12C - hard drive failure, need recovery

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