Satellite L450D-11V - Asks for password on first use

My aged parents have bought their first computer - the L450D-11V.
Have started it up but have been asked for a password. Retailer's help line was no help to them so they phoned dutiful daughter (me). I downloaded the manual but it simply says to follow the on screen instructions.
Can anyone who bought this model recently tell me how to get past this?

Hi mate,
Which password you mean exactly?
The BIOS password?
The HDD password?
The Windows password?
Are you sure that you didnt set or another one?
Anyway, normally a password shouldnt be set on first usage. You can contact an authorized service provider in your country. The guys can remove every password.

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Please Note: Since the web site is not hosted
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Launch the Terminal application by entering the first few letters of its name into a Spotlight search. If that doesn’t work, then in the Finder, press the key combination shift-command-U. The application is in the folder that opens.
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Been asked for passwords at start up constantly

Been asked for passwords at start up constantly, i only changed my password once and now i can not even get into my keychains to see previous passwords.
anyone have this problem, pelase let me know what to do about it.

Go here: http://www.apple.com/support/tiger/accounts/
And ...
About passwords in Mac OS X
Mac OS X is designed to give you the safest and most secure computing environment available. The best thing you can do to keep the information on your computer secure is to choose a good password for your user account.
There are four main types of passwords in Mac OS X:
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Hi
Under your domain root folder say in the main machine where you have the AdminServer, you should have a folder structure something like this:
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At first when Mail started asking for passwords for all my accounts (even though before they had been working fine), I entered each one and also checked the box saying that it could be stored in the Keychain. But Mail just kept re-asking for the passwords non-stop, making the app unusable. So then I tried entering the passwords but not checking the box to save the passwords in the keychain, and lo and behold, that worked. However, I still have to re-enter the passwords every time I re-open Mail. This is very annoying, and I've even started using Outlook a bit, but Mail is so much better that I'm really hoping to find a solution to this issue.
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Satellite L450D-11V - Asks for password on first use

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