Satellite L500-19Z doesn't always go to sleep

I've got a L500-19Z laptop and it's set to 'go to sleep' when I shut the lid.
This generally works OK but occasionally when I close the lid it 'locks up' and when I open the lid the keys don't respond.
The only way out of this is to force a close down and then reboot. Does anyone know what might be the cause of this?
I'm loathe to restore my system if I can help it.
When contacting Toshiba all they can suggest is using the recovery disc and, if that fails, sending it back to be rebuilt.

> The only way out of this is to force a close down and then reboot. Does anyone know what might be the cause of this?
I think its software issue I mean it could be possible that some background processes are running and affect the standby mode.
The guy from Toshiba is right. You should always set the notebook back to factory settings (restore OS using recovery disk or HDD recovery) in order to ensure that there is nothing wrong with hardware.
This should be done at first
So do it and check how the notebook would work!

Similar Messages

Re: Does my Satellite L500-19Z support DDR3 memory?

Does my Satellite L500-19Z support DDR3 memory?
I believe it has 4GB (2x2GB 200 Pin 1.8v DDR2 PC2-6400 SoDimm) standard memory (800 MHz I believe). I want to upgrade to 8 GB and have seen the following offer:-
8GB kit (2x4GB) of 1333Mhz PC3-10600 memory.
Will my Laptop support it?
Hope someone can help.
Regards

> Does my Satellite L500-19Z support DDR3 memory?
What does the user manual say?
Did you check this?
The memory support depends on the chipset.
If the chipset does not support the DDR3 then you cannot use this.
The chipset is Mobile Intel GM45 Express Chipset and as far as I know this chipset support the DDR2 800MHz 8GB max memory.

Strange issue with touchpad on Satellite L500-19Z

I have a one month old Satellite L500-19Z operating on Windows 7 64bit.
Whilst using it to edit some photographs, it began to behave strangely. It was as if someone was rapidly depressing the mouse left button. I was unable to exit any program or use the Start Menu to reboot.
After disconnecting power, and battery, I started it in Safe Mode, but the problem was still there. If I hovered over any icon it brought the window up repeatedly. By disabling the touchpad using Fn+F9, I was able to use a graphic tablet to re-boot and it works as normal. I am reluctant to use the System Recovery or the Recovery Discs that I created when I bought it due to the number of third party programs that I would lose.
Has anyone experienced this problem please? What do I do to enable the touchpad to see if it is now working properly?
Many thanks

> Disappointingly there was no paperwork with the returned item to advised what work had been carried out, ie replacement of hardware, drive or software or advising how to open an account.
So why you dont get in contact with the ASP who repaired the notebook and why you dont ask what has been done? Only these guys can provide more details
> When it was returned the operating system was reconfigured so that I could not open it as administrator, had to open new user account. According to Technical Support, the factory use a different recovery disc! I asked if I should use my recovery discs again, but was told it was not necessary. However, now that I have spent several hours downloading folders and installing various programs, I find that Windows 7 is working differently. In particular, no thumbnail pictures are appearing in various picture files, only the picture icon. Same with preview pane, only an icon appears. Any advice, would be welcome.
Of course you can use the own recovery disk and could reinstall the OS again.
But I think its just an matter of Win 7 configuration;
Check this page:
+Windows 7 tip: Preview audio and video files before playing+
http://digitizor.com/2009/09/21/windows-7-tip-preview-audio-and-video-files-before-playing/

Satellite L500-1ek - setup system always starts with 800x600

I have new Satellite L500-1ek notebook with Windows 7.
Whatever screen resolution I setup system always starts with 800x600. And not only after restart but even when I logout my profile and login again.
More: I use also external monitor. I can have mirror of my laptop screen on the monitor or only display on monitor but whatever I do I cannot have extended screen.
When I try to set it up I'm simply ignored by driver.
So I tried to install newest driver. I downloaded it from Toshiba site but it never installed saying me that my system did not meet minimum requirements.
What to do now?
Marek

Hi Marek,
> I downloaded it from Toshiba site but it never installed saying me that my system did not meet minimum requirements.
As far as I know your notebook is equipped with Intel graphic card and so you are installing the latest display driver from Toshiba website. Is this right?
Well, I have to say that I had the same issue on my Satellite U400 that is also equipped with Intel graphic card. The solution for this problem was pretty easy: I installed the driver via device manager. There select the graphic card, make a right click on it and select Update Driver. In next windows choose the advanced installation where you can choose the driver directory yourself. After the installation make a restart and thats all! :)

MacBook Pro doesn't always go to sleep when closing. What can be done?

When closing the lid the Pro doesn't go to sleep on random occasions. This just became a problem. I can plug and unplug the power and it goes to sleep. The sleep mode will also put it to sleep. What can I do?

For:
"Responding to display lid opening and closing on portable Macs".
Rest SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Best.

Satellite P300-13J doesn't wake up from Sleep or Hibernate

My laptop (Windows Vista 32 bit) is unable to wake up from sleep or hibernate.
Laptop is set to the Balanced Power Scheme.
However, once the display has turned off (after 10 minutes), I am unable to wake it up.
Unable to open Task Manager, Shut Down, nothing works, all I see is a black screen, the disk access light blinking and the fan running.
I end up holding the power button to switch off.
This is a recent development, it might have started when I installed Office 2010 on the laptop.
Any suggestions?

Hi
Since when did you notice this issue?
Was this issue present after clean system installation?
How about the BIOS? Is it up to date?
I read in some threads that BIOS update could helps to sort out such similar problems.
So BIOS update is definitely worth a try.
Also the display driver update would be recommended. Of course just in case you are not using the latest version.
By the way: is Win 7 an option for you? The Win 7 is much better and lot of different issues which appeared in Vista system, have been foxed in Win 7

My mbp doesn't always wake from sleep when I open the lid

(mbp is recent thunderbolt version)
TItle says it all really.
Usually I can coax it back from sleep by closing lid and leaving for a minute a few times. Annoying.
Sometimes, briefly pressing the power button seems to give it a jolt and back it comes.
Hopefully this is a software issue and an update will rectify it. Please let me know if this is a hardware problem!
Thanks

oups .. wrong post. sorry ...
Parismatt wrote:
Usually I can coax it back from sleep by closing lid and leaving for a minute a few times. Annoying.
Sometimes, briefly pressing the power button seems to give it a jolt and back it comes.
Open Disk Utility and perform a permissions repair on your system disk, as updates and so on can mix the permissions on system files up.
Don't bother about upcoming warnings during that process. It's normal -> http://support.apple.com/kb/ts1448
After that, your system should work fine again.
Lupunus

Won't always go to sleep

i have an ibook g4 12". this problem just started happening a week or so ago and i've had this computer for a little over a year. whenever i close it up, it doesn't always go to sleep. so i either have to reopen and close it till it does or click on the power button then click sleep (which doesn't always work right away either). i'm sure it's nothing that is a major problem, it's just a major annoyance...any suggestions to what is the problem?
thanks

I am having the same problem. This just started a couple of days ago. Sometimes the computer refuses to go to sleep. The little white light does not flash, and I can tell that the screen is not powering down. If I give up and leave the lid closed for the day, even though it's not asleep, when I return and open the lid the screen is dark and I think that the computer has shut down. I think that the computer must shut off after an hour. I do not seem to lose much (any?) battery power in these cases. But simply hitting the restart button (or any button) does not bring the dark screen back to life. Inevitably, I have to hit the restart button at least two or three times, and at that point the computer completely restarts. I'm worried that this problem is simply going to get worse. I am not running any big programs on my computer at all, and I don't have any voice programs, and this problem occurs even if I shut down every open application. But it never used to matter if I left programs open; it would sleep anyway. Going to the drop-down menu to ask the computer to sleep manually does not work. What can I do?

Re: Satellite L500 - Internet Explorer doesn't open

Hi,
I have a Satellite L500, which is a new one with Windows 7 home premium configured.
When I logged in for first time, every thing worked perfectly and I was able to browse internet. After shut down, next day I tried to login and tried to open IE, I was not able to open IE. IE is not opening. Also, Windows media player is also not opening.
I recovered Windows 7 once more. But the above happened again.
Please any one help me ASAP.
Regards,
Anoop

Hi,
Thank you for the reply.
1) Do you get an error message if you try to open Internet Explorer or do nothing happen?
*no error message happens when i clicked on IE*
2) Have you also tried another browser like Firefox?
*Firefox also not opening*
3) Did you install any software after recovering Windows 7?
* Yes I installed nero9 after recovering Win 7*
* I un-installed that, but still IE and FF not opening*
4) Did you use the HDD recovery or how did you exactly recover Windows 7?
*I reoved using the recovery DVD's which I created*
Please let me know your comments
Anoop

Satellite L500-20X - WLAN switch doesn't work after Windows 8 Upgrade

Hello,
I have updatet my Toshiba Satellite L500-20X to Windows 8.
Unfortunately, since this update my WLAN Switch no longer works. All function keys work to F7, only F8 (WLAN switch) and F9 (touchpad) no longer work.
What can I do?
Thanks in advance.
Kind regards
Klaus

Satellite L500 is not Win 8 upgrade supported so I think the problem is a missing driver or software
As far as I know in order to use the FN buttons the Value Added Package for Win 8 needs to be installed.
Check other driver area for Toshiba notebook series supporting the Win 8.
Maybe you could use the VAP released for other series.

Satellite L500 PSLS0E - FN Menu doesn't work

Now I have wanted to connect my Laptop to my TV again (I have done this before by using an HDMI cable and FN+F5, however not anymore.) but now for the first time I have noticed that the FN key does NOT bring up the menu it used to bring up when I pressed it before and I have no idea what is causing this.
I have tried using google ect to find a solution and the thing I noticed is that when I go in Start>All Programs>TOSHIBA>Utilities other people seem to have "Flash Cards" and "Flash Cards - Setting" now all I have is Flash Card Help, Restart Flash Cards and Settings for Flash Cards. I am just saying this to see if this has to do with the problem anyways moving on.
I would like to know how to fix this problem I already tried to install the Value Added Package but it did not help at all and this problem was probably caused due to me fiddling around with my laptop. Thanks in advance.
PS:
Toshiba Satellite L500 (Part Number thingy: PSLS0E) Windows 7 64 bit.

Hi
Beside the installation of VAP you need to install Flash Card Support Utility too!
Firstly uninstall VAP then clean the system using CCleaner
Then restart again and install VAP followed by Flash Card Support Utility
Greets

Satellite L500-13v freeze and make sound while playing online game

I have just purchased a toshiba Satellite L500-13v laptop to use for general and studying purposes and am having problems.
Firstly music, when listening to music i keep having problems, the laptop will maka a horrible noise that i can only compare to the sound made when you put a cd into your car stereo and it doesn't like it.
When making this sound the laptop also seems to pause for a sec or so then continue.
This has happened when playing from cds, the hardrive and streaming straight form the internet.
Also got progressivelly worse, never at the same moment on a song or game always randomly.
Went back to the store and they said it sounds faulty and replaced the machine . . . . . .
The new one has started doing it.
On a game played online (with sound) it seemed to freeze and make this sound and everything stopped and also when streaming again.
This is a 4gb machine and at these times i would never be using more than 1.5 gb of ram.
This is meant to be everything i need computer wise for the next four and i am getting more and more concerned there is a problem.
I was told at the store this i a very new model, could this be one of those problems you only find once a model goes out??
Plese Help???????

> On a game played online (with sound) it seemed to freeze and make this sound and everything stopped and also when streaming again.
Does this mean that the notebook freezes ONLY running this online game?
Hmm did you try to update the graphic card driver?
In my experience many games (online) would affect the notebooks functionality if the graphic card driver is not fully compatible or too old

UPDATE : Toshiba Recovery Wizard 'cannot read from source file or disk' error (satellite L500)

UPDATE 2: Phoned Toshiba tech support again, guided by techie to begin the recovery again. Just before phoning I was able to go into recovery options and view the drive setup and all the files that couldn't be read are on the CD so I've no idea why the error kept occuring, and neither did the techie. Fingers crossed it works this time but I'm not overly hopefully given that we've just done exactly the same as I did before. UPDATE 1: I got into the BIOS and reset everything back to defaults and yay, my toshiba recovery wizard now starts! :-D On the down side, when trying to do a factory default software / out of the box recovery I continually get error messages with regards to copying the files, for example
cannot read from source file or disk
7z.dll
Type application extension
size 585kb
date modified 7/14/2009 10.26pm
other read / copy errors include PREINST6.SWM, BOOT_32, BOOTPRIORITY, CHECKMAXPTSIZE, CHGBOOT, CPU, CPUCHECK, CREATEPARTITION, CTRLDRVINFO, DISKWIPE, DMI, DPINST32, EBLIB.DLL, ERRORDIALOG, EW3BOOTSEQ, FWLINK, FWLINK.SYS, GETHDDINFO, GETKEYSTATE, IMAGEX, INFILED, INITRECAREA, KRAIADAPI.DLL ..... at which point I decided to 'skip all' :-/
Any explanations as to what's going on and how I might be able to fix it would be very much appreciated! :-) Thank you!
I have a two and half year old satellite L500 with an Intel i-3 and 4 gigs of RAM, on which I was running Windows 7.
Admittedly it’s had rather a hard life (I ran some very demanding CAD / graphics software on it) but it had always performed well until just recently, when after suffering several BSOD (which had never happened before), the hard drive failed.
I partitioned and formatted a brand new hard drive (which is perfectly fine and functions normally when hooked up to another laptop with a SATA to USB cable) and obtained system recovery discs from Toshiba. Unfortunately, when I try and run the first disc, windows starts to load files but then generates an error screen with the message Error F3-F100-0003 and a request to turn the computer off.
When I use the windows Memory Diagnostic to get into the Windows Boot Manager Screen I get the following;
Windows failed to start. A recent hardware / software change might be the case.
To fix the problem
Insert your windows installation disc and restart your computer
Choose your language settings and click ‘next’
Click ‘repair your computer’
File: \boot\memtest.exe
Status: 0xc000000f
Info: the selected entry could not be loaded because the application is missing or corrupt.
I can also use F8 on startup to get into the advanced boot options but selecting any of them simply results in the F3-F100-0003 error message. I’ve run a memory test using the UBCD, which tells me the memory is fine, and tried another hard drive (which also works perfectly well in another laptop) but no joy. On phoning Toshiba support the techie said my hard drive had failed, but as I say, both hard drives are perfectly fine / usable when hooked up to another laptop. I’m now completely stuck as to what the problem is and how I might resolve it – any advice / suggestions would be most gratefully received! Thank you in advance :-)

Satellite L655-S5096
Downloads here.
the second disc gives me the the "cannot read from source file or disk PREINST8.SWM"
My best guess is that the disc is not readable. Try copying it to another. Sometimes that works.
Otherwise, order new discs from Toshiba.
-Jerry

Satellite L500 - Is BIOS version 1.9 compatible?

Heyas,
I've noticed that a new BIOS version (v 1.90) for Satellite L500 Notebooks. My model - PSLS3A-01301D does not appear in the list of L500 models on the MyToshiba website, and I am very wary of installing the update incase it turns my laptop into a very expensive paperweight. Could anyone give me an idea if this new BIOS update is safe for my model?
Thanks in advance,
Evan

heya,
Thanks for the reply; I have to admit I'm suprised you found my laptop model on the australian website. When I did a search with both google and of the aussie site myself returned no results; that is to say, google did (even returned this thread) but none on [http://www.mytoshiba.com.au].
As for the need for the bios update; well yes I admit that I probably don't need it at this moment. I can be a little obsessive about having latest drivers and (generally) updates for my machine, it always seems to make it run a little smoother, although that could be my own bias.
It is kinda frustrating not to find be able to find my model anywhere on toshiba's site, especially when you seem to have been able to find it so easily.
thanks,
Evan

Satellite L500-1DT: HDD Recovery of Win 7 is stuck in endless reboot loop

This is a detailed bug report so please bear with me.
If you can help, or can confirm you've had the same happen to you, I'll be grateful.
I've owned several Toshiba laptops before and I even used to work for Toshiba so rest assured I like the machine. But I've got a problem with its recovery software. I just bought a laptop, Satellite L500-1DT with Windows 7 64 bit, on behalf of a non-techie who lives elsewhere. Since I know from experience that I will occasionally have to field panic calls along the lines of "it's become too slow", "how do I get rid of the accumulated junk", "maybe it's got a virus" and so on, the first thing I checked was the automatic recovery, i.e. how to bring the HD back to "as new" state.
So I booted into the machine, answered the questions until I got into the OS proper, and then ran the "make a recovery DVD" program. Double layer DVD verified ok. With the freshly made DVD, I swapped the supplied HD for a spare I had (much smaller: only 40 GB instead of 320) and booted the rescue DVD hoping that it would remake me a clean system on the blank drive.
It did repartition the drive according to its scheme, with more or less half the space for Windows and the other half for Data including the recovery files. It did install the system in the Windows partition. It then rebooted into the installed Windows 7 to finalize the installation. There, trouble began: an endless loop of reboots for hours until I stopped it.
Loop:
* reboot
* black screen with bright 4-colour windows logo "starting windows"
* black screen with light blade and "setup is preparing your computer for first use"
* blue "welcome" white screen with "please wait" and horizontal bar with green blob, saying "Finishing the installation may take several minutes. Please dont interrupt or shutdown the computer!"
* blue screen saying it's shutting down
Repeat the above forever.
I have seen it reboot way over 10 times over the course of several hours. And every time it pretends it's the first time it does that. Surely that's not normal!
I tried stopping it with ctrl-alt-del and task manager but the white screen would go on top of even the task manager, making it hard to kill any processes or even inspect what they were. I stopped it by holding down the power button until it switched off. Then when it rebooted it said if I wanted safe mode. I tried that. It went into the routine above and at some point it said it couldn't proceed with the installation if it was in safe mode. So it rebooted into regular mode and then... finished! It finally broke out of the endless loop!
Then it asked me all the usual questions about language, registration etc, as it had done the first time I had turned it on. This seemed good. I finally got back into a newly installed OS and all seemed fine, except I later discovered that some programs that were there before were not installed.
With bravery bordering stupidity (*) I even re-did the procedure on the supplied hard disk instead of my spare one: first I nuked the windows partition, then I did rescue from the HD (with F8), not with the DVD I had made. Result: similar rigmarole, with endless reboots.
After I stopped it, it sort-of-worked, as above, but now some other programs were missing, notably the Toshiba DVD player.
(*) motivated by: better try this now, with the computer here and all my tools and other computers ready at hand, than when the computer is away at its owner's home and that's the only thing left to try with me at the other end of a phone line. Been there before.
Now, that specific one (DVD player) I could download from the support page and it installed fine; but what else might be missing or not working that I didn't notice? Clearly the restore process isn't working as it should.
Am I the first or only one to whom this happens? Am I doing anything wrong? Is there anything else I should try?
I need to make sure this restore procedure works flawlessly while I still have the computer in my hands. If it doesn't, there's no chance I'm going to be able to do a remote reinstall for my non-techie once I am asked to clean up the laptop over the phone a few months from now.
Thanks in advance
[Update: while looking for the right place where I could post this I found that other people are reporting the same problem. It's definitely a bug in the distributed recovery software for W7-64, not an isolated problem of my machine. See for example
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=49421&tstart=0 where user kwarc is describing the same symptoms with a Satellite L505.

I am glad to report some unexpected SUCCESS!
I left the computer at what it was doing when I wrote the previous
post. I came back to it an hour later or so (I had stopped counting
the reboots, though occasionally I'd hear that typical chime from the
other room, saying it was doing one more cycle) and I noticed
something slightly different: the white screen with "finishing the
installation may take several minutes" had a blue blob, not a green
blob, in the progress bar, and the blob was rectangular rather than
rounded. Very odd! Something different had happened, like a change of
theme. And a little while after that, the process really finished and
I got to the white screen that asks about what language etc etc, like
when I first turned on the new computer.
Great!
All I can conclude from this experience:
Even a reinstall that works will DEFINITELY involve many reboots that
seem to be getting nowhere. Apparently, progress is being made, even
though it looks like the process is stuck in a loop of reboots.
It would just be nice if it said something like "Before I finish
restoring, I'm going to have to reboot 26 times, please hang on; now
doing cycle 8 of 26". (Numbers are made up.) It doesn't, but just
knowing about it is helpful.
Perhaps worth redoing the install once more and making a note of how
long it really takes from beginning to end when it does work.
I still don't know if the process I described in the first post was
really stuck because of some other error or whether it would have
ended eventually. If I wanted to be really sure I could re-restore
everything on that hard disk once more.
I have no idea whether wiping all partitions from the disk before
reinstalling did any good or not: it shouldn't have made a difference
since, as I said, I noticed that the first thing the restore program
did was redo all the partitions itself. On the other hand we have
experimental proof that the restore can work on a HD without any
partitions.
Thanks again PauPau---the most useful thing you said, for me, was the
data point that for you it had worked. That's what made me try again
and leave the computer on indefinitely through the innumerable
reboots, just in case.
I'll repost a definitive answer on how long a successful restore
process should take once I get round to redoing it on the supplied 320
GB HD.

Satellite L500-19Z doesn't always go to sleep

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