Satellite L500-1DT - HDD recovery Windows 7 64bit installation fails

When starting 64-bit version of win 7 cmd.exe script faile due to following error
ERROR could not move v:\_IMG\10185xsP*.swm to v:\HDDRecovery\SWImg
Duplicate file of file already exists.
Has anyone had similar error?
This happens when installing Win 7 as a first time startup

Hello amck
To be clear: Either HDD recovery works or not. You cannot rename something in hope it will works.
The whole thing is Toshiba specific procedure and designed for each notebook model separately.
If you lose this Repair my computer option in Advanced boot options (F8) you have big a problem.
Only thing you can do now is to contact nearest Toshiba authorized service provider and explain the situation in hope you will get new recovery DVD for free or you must order new one under https://backupmedia.toshiba.eu/landing.aspx

Similar Messages

Satellite L500-1DT: HDD Recovery of Win 7 is stuck in endless reboot loop

This is a detailed bug report so please bear with me.
If you can help, or can confirm you've had the same happen to you, I'll be grateful.
I've owned several Toshiba laptops before and I even used to work for Toshiba so rest assured I like the machine. But I've got a problem with its recovery software. I just bought a laptop, Satellite L500-1DT with Windows 7 64 bit, on behalf of a non-techie who lives elsewhere. Since I know from experience that I will occasionally have to field panic calls along the lines of "it's become too slow", "how do I get rid of the accumulated junk", "maybe it's got a virus" and so on, the first thing I checked was the automatic recovery, i.e. how to bring the HD back to "as new" state.
So I booted into the machine, answered the questions until I got into the OS proper, and then ran the "make a recovery DVD" program. Double layer DVD verified ok. With the freshly made DVD, I swapped the supplied HD for a spare I had (much smaller: only 40 GB instead of 320) and booted the rescue DVD hoping that it would remake me a clean system on the blank drive.
It did repartition the drive according to its scheme, with more or less half the space for Windows and the other half for Data including the recovery files. It did install the system in the Windows partition. It then rebooted into the installed Windows 7 to finalize the installation. There, trouble began: an endless loop of reboots for hours until I stopped it.
Loop:
* reboot
* black screen with bright 4-colour windows logo "starting windows"
* black screen with light blade and "setup is preparing your computer for first use"
* blue "welcome" white screen with "please wait" and horizontal bar with green blob, saying "Finishing the installation may take several minutes. Please dont interrupt or shutdown the computer!"
* blue screen saying it's shutting down
Repeat the above forever.
I have seen it reboot way over 10 times over the course of several hours. And every time it pretends it's the first time it does that. Surely that's not normal!
I tried stopping it with ctrl-alt-del and task manager but the white screen would go on top of even the task manager, making it hard to kill any processes or even inspect what they were. I stopped it by holding down the power button until it switched off. Then when it rebooted it said if I wanted safe mode. I tried that. It went into the routine above and at some point it said it couldn't proceed with the installation if it was in safe mode. So it rebooted into regular mode and then... finished! It finally broke out of the endless loop!
Then it asked me all the usual questions about language, registration etc, as it had done the first time I had turned it on. This seemed good. I finally got back into a newly installed OS and all seemed fine, except I later discovered that some programs that were there before were not installed.
With bravery bordering stupidity (*) I even re-did the procedure on the supplied hard disk instead of my spare one: first I nuked the windows partition, then I did rescue from the HD (with F8), not with the DVD I had made. Result: similar rigmarole, with endless reboots.
After I stopped it, it sort-of-worked, as above, but now some other programs were missing, notably the Toshiba DVD player.
(*) motivated by: better try this now, with the computer here and all my tools and other computers ready at hand, than when the computer is away at its owner's home and that's the only thing left to try with me at the other end of a phone line. Been there before.
Now, that specific one (DVD player) I could download from the support page and it installed fine; but what else might be missing or not working that I didn't notice? Clearly the restore process isn't working as it should.
Am I the first or only one to whom this happens? Am I doing anything wrong? Is there anything else I should try?
I need to make sure this restore procedure works flawlessly while I still have the computer in my hands. If it doesn't, there's no chance I'm going to be able to do a remote reinstall for my non-techie once I am asked to clean up the laptop over the phone a few months from now.
Thanks in advance
[Update: while looking for the right place where I could post this I found that other people are reporting the same problem. It's definitely a bug in the distributed recovery software for W7-64, not an isolated problem of my machine. See for example
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=49421&tstart=0 where user kwarc is describing the same symptoms with a Satellite L505.

I am glad to report some unexpected SUCCESS!
I left the computer at what it was doing when I wrote the previous
post. I came back to it an hour later or so (I had stopped counting
the reboots, though occasionally I'd hear that typical chime from the
other room, saying it was doing one more cycle) and I noticed
something slightly different: the white screen with "finishing the
installation may take several minutes" had a blue blob, not a green
blob, in the progress bar, and the blob was rectangular rather than
rounded. Very odd! Something different had happened, like a change of
theme. And a little while after that, the process really finished and
I got to the white screen that asks about what language etc etc, like
when I first turned on the new computer.
Great!
All I can conclude from this experience:
Even a reinstall that works will DEFINITELY involve many reboots that
seem to be getting nowhere. Apparently, progress is being made, even
though it looks like the process is stuck in a loop of reboots.
It would just be nice if it said something like "Before I finish
restoring, I'm going to have to reboot 26 times, please hang on; now
doing cycle 8 of 26". (Numbers are made up.) It doesn't, but just
knowing about it is helpful.
Perhaps worth redoing the install once more and making a note of how
long it really takes from beginning to end when it does work.
I still don't know if the process I described in the first post was
really stuck because of some other error or whether it would have
ended eventually. If I wanted to be really sure I could re-restore
everything on that hard disk once more.
I have no idea whether wiping all partitions from the disk before
reinstalling did any good or not: it shouldn't have made a difference
since, as I said, I noticed that the first thing the restore program
did was redo all the partitions itself. On the other hand we have
experimental proof that the restore can work on a HD without any
partitions.
Thanks again PauPau---the most useful thing you said, for me, was the
data point that for you it had worked. That's what made me try again
and leave the computer on indefinitely through the innumerable
reboots, just in case.
I'll repost a definitive answer on how long a successful restore
process should take once I get round to redoing it on the supplied 320
GB HD.

Satellite L500-1dt asks for product key

Hi
just got my new laptop Satellite L500-1dt T3000 4gb
However its now asking me for the product key...
Where do I find this please... as you can guess I'm new to all this tech stuff.....

Hi
What?
I dont understand why the Windows is asking for serial key
I mean the preinstalled OS has been activated already.
Are you using the Toshiba preinstalled OS?
Try to recover it again using the HDD recovery procedure.
You need to press F8, then choose Repair my Computer and then choose Toshiba HDD recovery.
Then follow the instruction on the screen.

Satellite L500-1DT won't start

Hi
My Satellite L500-1DT laptop won't start it goes into the start-up repair procedure automatically viewing the diagnostic and repair details it says it cannot determine what the problem is.
If I select the advanced options I am asked to select a key board but then I get a message that says you must logon on to gain access to the repair functions and all I can do then is reboot.
If I press F8 and try safe mode I just get the same repair features. I don't know what to do to proceed as all the options take me to the same place. Any help would be appreciated
Thanks

When you press F8 at start up can you see option Repair my computer?
Have you created recovery DVD?

The Windows 10 Installation Failed

I have an Acer V 17 Nitro Black Edition (VN7-791G)
I have tried over 10 times to upgrade to Windows 10. Using the app (said I was ready to upgrade) to using a USB drive setup by the media creation tool from Microsoft. Everytime I have tried to upgrade I get the same error:
Something Happened
The Windows 10 Installation Failed.
That is the only error I get. I have the latest drivers, did a clean boot with no programs loaded and still get the same error. There are alot of crazy ideas on how to do it but none of them worked (eg; setting the date a day into the future)
Does anyone have an idea what could be causing this as Microsoft support is worthless.
Thanks
Site
[subject line edited to reflect new topic]

Hi, did you get your bluetooth to pair with your any of your bluetooth devices after Windows 10 upgrade? I tried mine many times and it doesn't work. Seems like ACER/Broadcomm have yet to upgrade drivers for this model (VN7-791G). I posted this a few days ago - still no solution. http://community.acer.com/t5/Windows-10/VN7-791G-bluetooth-devices-not-working-after-Windows-10-upgrade/m-p/375461#U375461

Poor wireless connection reported on Satellite L500-1DT (Win 7 - 64bit)

Hi there,
Hopefully someone might be able to help me with this problem. I brought a L500-1DT for my eldest daughter for Christmas (and birthday) but I am having problems with the connection to my wireless router. From her bedroom (about 10 meters away) she is luckly to get a reception of 3 bars (out of five) and is getting wireless drop outs. This means that MSN drops out at a critical moment...well she is only 16 so everything on MSN is critical.
At first I thought that it was the old wireles router (my wife has problems with her IBM laptop and the other kids their Acer laptop) so I got a new Belkin N (150) router. This seems to have solved the problem with the non Toshiba laptops but there are still issues with the L500-1DT. If I have the Toshiba laptop in the same room as the router I get 4 bars (out of 5) at best.
I have checked to make sure that there are no newer driver updates and checked all the settings (more than once) and I am at a loss as to what I should do now. Is the laptop faulty or have I missed something?
Regards,
The Build Master

> If I have the Toshiba laptop in the same room as the router I get 4 bars (out of 5) at best.
4 of 5 is not bad mate.
It's ok...
But if you want you can check if an new BIOS is available for this notebook model...
If yes you can try to update it.
Furthermore you can try to change the WLan channel. The router and Wlan card should be set to the same channel.
In device manager -> Wlan card properties -> Advanced tab you can change some settings.

Satellite L670 - System HDD Recovery does not start

Hello together,
I have a problem with my Laptop. I installed Windows 7 Ultimate 64bit the laptop came with Win7 Home Premium 32bit.
Now I want to restore the original Windows Home Premium. On the laptop is a second partition with a folder named "HDD-Recovery".
When i hold the "0" button on start nothing happens. The System Recovery doesnt start.
Can you help my fix the problem.
Thanks and regards,
Dinder

Hello together,
please read until end before starting recovery! After searching all the web I found a method to reset a Toshiba satellite L500-1UR to factory settings. Before I want to describe the approach I will summerize my starting situation.
I got the laptop from my brother. The boot manager was changed while another Windows Version was installed. So the option Toshiba HDDRecovery in the options of "repair computer" or the option itself after pressing F8 at boot time wasn't available. Fortunately, he didn't delete the "HDDRecovery" folder on its DATA partition, so all factory images were available. To install I needed a method to apply an image installation. This is possible with the Windows 7 recovery CD you can download it for example [here|http://digiex.net/downloads/download-center-2-0/applications/2659-windows-7-32-bit-x86-recovery-disc.html] .
Boot this CD, start a command prompt. The way to do this is described [here|http://www.sevenforums.com/tutorials/668-system-recovery-options.html] .
At command prompt you change to the partition with the HDDRecovery folder. At my brothers laptop it was:
D:\HDDRecovery
In a sub-folder you will find the command line tool "imagex". At my brothers laptop it was located in:
D:\HDDRecovery\ODDFiles\Tools
On the other hand, you need the image files. These files were located in
D:\HDDRecovery\SWImg\
and ended with .swm . swm-files are splited wim-files, the Microsoft format for image files. For your problem you must locate your "imagex" and your swm-files. On my brothers laptop there were 6 files
10656XSP.swm
10656XSP2.swm
10656XSP3.swm
10656XSP4.swm
10656XSP5.swm
10656XSP6.swm
Now, the recovery is very easy:
change to folder were imagex is located. Here
D:
cd D:\HDDRecovery\ODDFiles\Tools
1. format the WINDOWS partition (mostly C:) on the command line with
format /fs:ntfs /q /V:WINDOWS
2. Apply recovery image to C: with the command, for my brothers laptop:
imagex /ref D:\HDDRecovery\SWImg\10656XSP*.swm /apply D:\HDDRecovery\SWImg\10656XSP.swm 2 C:\
the option /ref says imagex the location of the splitted images, expressed with a wildcard
the option /apply says imagex the location of the first image
the number "2" represents the second image inside of the swm-files, here the image for the WINDOWS partition
C:\ says imagex on which partition it should apply the image.
Perhaps your SYSTEM partition has to be reset to, so you have to do the same steps for it. I did it without formating it by:
imagex /ref D:\HDDRecovery\SWImg\10656XSP*.swm /apply D:\HDDRecovery\SWImg\10656XSP.swm 1 C:\
WARNING: I found out the image number by executing:
imagex /ref D:\HDDRecovery\SWImg\10656XSP*.swm /apply D:\HDDRecovery\SWImg\10656XSP.swm * C:\
The use of the wildcard (*) led to an error, so the command throw an XML-File plot were I found the correct image number for the partitions.
Now you have write back the factory image to your partition(s). Perhaps it is necessary to reinstall the bootmanager. If you get the error:
"NO BOOTMGR"
at startup, you have to use the recovery CD a second time. Now, you can choose the option
"Startup Repair" in the same menu where you found the option "Command Prompt".
It will find out that no bootmanager is installed and will repair it.
So, I hope I could help anyone.
Last but not least, this describtion comes without warranty. I am not responsible for any errors or faults or lost data of your HDD. Please backup your important data to e.g. an external storage.
Merry Chrismas
Sascha
Message was edited by: samy-75
Message was edited by: samy-75

Satellite L500-20X - No recovery disk

hi all,
since yesterday my Satellite L500-20x have only Bluescreens called "Driver not Less or equal" --> Restart! He boots to win7 till login, after that EVERYTIME restart. I try a lot stuff to solve:
Systemrepair (3Times) and no changes
SystemRecovery (by HDD not CD) Recovery works but still bluescreens and no changes to fix the Problem.
Memory check (from Win7) checked it 3 Times all 100% ok.
Toshiba HDD Recovery (i try many times but he shut down EVERYTIME by bluescreen while Process... so i cant do this - unpossible to finish Recovery!)
Thats the first Notebook I every buyed and I never heard of a Recovery Disk - so I dont create one! Now I cant come into win7 - so I cant create it now. Anybody have any Ideas? I want windows new to install... but i dont have the same Win Disk. Notebook Win = Win7 64Bit all i have is WIn7 32Bit for my HomePC.
I need help!

Please dont be mad on my but you are responsible for this bad situation.
When you buy new product before you start to use it you must pick up some info about it and check which system has offered for system repair or system installation.
In users manuals document is clearly described how it works, what HDD recovery is and how you can create recovery DVD and use it for recovery image installation.
I dont know why you get this blue screen but you must install OS properly to see if OS can be load properly.
Can you obtain Microsoft installation disc (Win7) for testing purposes?

Satellite L500-164 Drivers for Windows XP?

What about Drivers for Windows XP (32-Bit)?
On the Toshiba Driver Site for this product there are only drivers vor vista 32 bit and vista 64 bit...
where can I find drivers for Win XP??? Or do the Vista drivers work for Win XP, too??
I cannot test it now because I first want to ensure that it will work with win xp, after I wanted to install it..

Hello
The Satellite L500 doesnt support Windows XP, it supports only Vista 32bit and Vista 64bit. Windows XP is pretty old OS, it the past. Now its Windows Vista or Windows 7.
If you want to install XP you have to collect the drivers by yourself on external websites, like Intel, Realtek and so far.
But to be honest be happy with preinstalled OS. All new notebooks are fast enough for Vista. ;)
Greets

Re: Laptop sleeve for Satellite L500-1DT

I recently bought a laptop sleeve advertised as suitable for the l500-13z assuming it would fit my l500-1dt. It is slightly too small and when I zipped it up, the zip broke. It could be that the internet shop I bought it from gave me the wrong size but either way it seems the dimensions of the l500 are slightly larger than other 15.6 laptops.
Has anyone bought a sleeve that fits theirs? Is it perhaps worth going for 17" sleeve instead?
Thanks.

Hi
In my opinion you should contact the shop where you bought the sleeve. Normally Satellite L500-13Z and L500-1DT have the same dimensions because I have checked the specification on the Toshiba website. So I assume that you did get the wrong sleeve.
I think if you contact the shop and explain the situation you will get a new sleeve for free and I doubt that you need a sleeve for 17 notebooks because L500 is 15.6.
Good luck! :)

Satellite L500-19X - Change from Windows 7 to XP Pro

I have a L500-19X supplied with Windows 7 trial which has now expired. Can I easily load XP Pro to replace?
I would appreciate jargon free replies as I am a computor dummy.

hi,
Before installing Windows xp, check if Win Xp drivers are available for your model:
http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp
If there are no drivers, it's useless to install Xp. You have to look for them in the web and most of them are not existing.
By the way, if you use a laptop with supplied Windows, there is no expiration.

Satellite A300: Deleted HDD Recovery Files - How to download missing files

Hi.
I had format a D: partition, where was a HDD Recovery file, now I can't recover my PC.
Easy question, Can I download that file from a Toshiba website or from another site?

You cannot download the HDD recovery files or the Recovery image.
You can order the Recovery DVD from here:
http://backupmedia.toshiba.eu/landing.aspx

Satellite U300-159 - Bluescreen after Windows 7 installation

Satellite U300-159. I made a clean installation of Windows 7 Home Premium 64bit. Since upgrading it has bluescreen at every startup after aprox 1 min. Bluescreen ***STOP: 0x000000f4. The computer restart it self after a moment.
I checked memory with 2 different programs. No errors. HDD checked - no errors.
Tried to update BIOS but get errorcode 1275 using Toshibe updateprogram.
Anybody have any ideas what to do?

Hey,
Im a little bit confused about your posting First you wrote that you made clean installation and then you wrote something about an upgrade
Whats true?
Anyway, do you notice the bluescreen in safe mode too? If not it seems to be a driver issue because in safe mode no drivers will be loaded.

Satellite A100-002 - Freezes during Windows 7 installation

Hi
I have 1. Satellite A100-002 and 2. big problem with installation of Windows 7.
2 yeras ago i tried to install Wista - but it froze during installation every time i tried. of course I tried different versions of Wista.
once i was successful with installation - but it keep freezing al the time - immediately after start.
so i gave up - and went back to XP
now I try to install Windows 7 - and again the same problems :(
can anybody tell me whats wrong??? - a really need it.
thanx a lot

it froze any time :(
during the instalation. after coping files, extracting, and during finishing of instalation it froze.
then after 10 restarts of notebook i finaly see the desktop of W7 - but only for 30 second - then it froze.
from that time it forze always after rebooting the NB ussualy whe it showed "starting windows"
sometimes starting of system gets further and it shows error mesage that teh instalation didnt finished correctly and that system need to reboote computer. then system reboot NB and then its it froze during "starting widows"
now i get another version of W7.
it looked good because i succefully finshed instalation - not whole because the system needed to restart NB to totaly finish instalation. so it rebooted NB and then during finishing of instalation it froze:(
from that time it impossible to start W7.
I instal W7 on HDD with formating of primar partition - to remove everything of previous system.
or what do you mean by "using SATA drivers or install it in Compatibility mode?"

Satellite L500-246 - HDD not found in BIOS

Good afternoon ,
My problem is I have a Toshiba L500 - 246 to that for oblivion , put a password on Windows 7 and now can not remember .
I decided to start from scratch and remove the entire computer. I clean the fan, I put thermal paste to the processor and graphics, and decided to delete all partitions and create a single .
Wanting to boot from the DVD, I went to the BIOS to change the boot BOOT, and on the first screen I get the following message: "HDD / SSD Not Installed ". I changed various settings in the BIOS, but still the same.
When I enter the Windows 7 DVD, you read me well until the window that says it needs the disk controller, and in that window I do not see any disk. I tried it with two SATA disks, and I get the same message.
Putting his ear to the hard disk when the disk starts the laptop makes the characteristic sound of light, but still not leaving anything in the BIOS.
Now, entering the browser to find the driver , I get the following:
An X Boot Disk: 30 MB of capacity
The USB flash drive appears as drive me C :
And finally, I get the CD as drive D :
Why might this be?
Why do I get the USB as a disk C ?
Thanks and regards

Your posting is really confusing.
First of all it would be useful to know if the HDD or SSD drive is listed in the BIOS (first BIOS page)
If its listed, the HDD is OK and you follow with system installation
If its NOT listed, you should replace the HDD
Lets assume, the HDD is OK and you started the installation.
During the Windows setup you will be asked to add the SATA controller.
On the Toshiba EU driver page you will find the Intel Rapid Storage Technology Driver
This driver contains the SATA files which you could add during the Windows installation.
Hope this helps

Satellite L500-1DT - HDD recovery Windows 7 64bit installation fails

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