Satellite L500 will not load past the 'welcome' screen

Hi,
My Toshiba Satellite L500 laptop will not load past the 'welcome' screen. The cursor thing just keeps going around and around but won't go to my desktop.
Last night it went into some temporary profile and it had a message saying 'your other profile cannot load at this time please try again later'
Any help would be greatly appreciated.
Thanks,
Kara

The error message is not known to me and also searching in google didnt get any hints.
Possibly your Windows OS is muddled up.
Did you try to boot Win 7 in safe mode?
Try this. Restart your notebook, tap the F8 key.
In advanced boot options choose the option called Safe Mode.
If the notebook does not allow booting in Safe Mode, try the option Last Good Known Configuration.
If this didnt help, try Repair my Computer. Here you can choose between different settings.
The one which could solve this is HDD recovery which helps you to set the notebook to factory settings. But this means also that your HDD would be formatted!
So be aware of this!

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Hello Boucho,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are looking to obtain your recovery discs. I am providing you with an HP Support document: Obtaining HP Recovery Discs or an HP USB Recovery Drive, which will provide you with all the ways of getting a copy of your recovery discs.
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Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
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Satellite L500 will not load past the 'welcome' screen

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