Satellite L505-s5993/windows 7 factory system recovery and recovery disc did not work

Hello, I tried the free factory restore but it would not work. I ordered the restore disk from Toshiba. The instructions on the disc say to insert disk, then press "c" while turning on. This does not work. I have pressed f12 and booted from dvd/cd. this did not work. it starts downloading window files, windows emblem does it's little dance goes away and i'm left with a blank screen and my cursor. Should i just throw the thing away or is there something else i can try. Any help would be greatly appreciated. FYI-I have a Satellite L505-s5993/windows 7
Solved!
Go to Solution.

I have managed to get my computer up and running but am having trouble with the drivers. I replaced the hard drive with a western digital 750gb and went to the intel site to have its trouble shooter check my drivers. See Below:
raphics Driver
Product Detected
Mobile Intel® 4 Series Express Chipset Family
Current Driver Installed
8.15.10.2869
Your driver is current.
  Intel Chipset Software Installation Utility (Chipset INF)
Product Detected
Intel® 6, 5, 4, 3, 900 Series Chipsets
Current Version Installed
9.4.0.1026
This version is valid.
  Audio Driver for Intel Desktop Board
Product Detected
Realtek High Definition Audio
Current Driver Installed
6.0.1.7071
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>
  Wireless Networking (WiFi)
Product Detected
Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
Current Driver Installed
2007.1.1002.2009
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>
I can run my computer by ignoring the digital signatures(f8 when starting then scrolling down) I can't seem to find what i need on the toshiba site. Thanks for any help!! Noel

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(Resolved) Windows 8 - Recovery Discs Do Not Work With New Hard Drive

Update:
I decided to buy drive cloaning software. I cloned my drive, that resolved the problem of installing the OS on the new drive. Too bad neither HP's Restore disc's or this support fourm could help with this issue.
Origional Post:
Product Name: HP Pavilion G4-2235DX
Product Number: C3Q50UAR#ABA
BIOS: Insyde F.26, 2/21/2013
Processor: AMD A6-4400M APU w/ Radeon HD Graphics, 2700 Mhz, 2 Core(s)
BIOS Mode: UEFI
SMBIOS Version: 2.7
RAM: 12GB
Operating System: Windows 8 - 64bit (6.2.9200 Build 9200)
Situation: I purchased this computer new as a refurbished model from a retail store. I created system restore discs after initial setup using the HP Recovery Media Creation Utility. This system has a 500 GB hard drive. I purchased a Western Digital 1 TB hard drive to upgrade the drive in this notebook. After swaping out the drives and trying to load the recovery onto the new 1TB hard drive in the same computer, an HP dialogue so states "This PC is not supported by the System Recovery Discs. You will not be able to continue to recover this system with these discs." It gives a code (doesn't call it an error code) 0110-C3150UQ43#ABA underneath and only option is okay, the system reboots and follows the same pattern again and again.
I have upgraded drives in the past on Vista and 7 the same way using self created HP recovery discs with no issue, I do know what i'm doing. I've seen discussion mentioning BIOS issues and other such problems. I did try updating the BIOS to the one on the HP Support page (2013-03-01 , Version:F.26, 7.76M) and the recovery discs still will not work. I found the CyberLink Recovery Discs Utility thread, however this solution/software has no support for Windows 8. I have tried to run the utility and it fails, tried with compatiabity and it failed. Why is this happening and what can be done to resolve this problem?
I tried using chat support but it won't let me get through to anyone, claiming my warranty is expired. I just bought this computer 3 days ago and was assured a 90 day warranty.
Please help, Thanks.

Hey Joe907,
Thanks so much for posting your experience and using the Forum. I came across this thread in my research for another thread. The information you provided helped me confirm my suspicions.
I wanted to mention to you, if you want, you can have this post marked as solved by hitting Reply to your original message and just post your update:
Update:
I decided to buy drive cloaning software. I cloned my drive, that resolved the problem of installing the OS on the new drive. Too bad neither HP's Restore disc's or this support fourm could help with this issue.
in the Reply and click Post. Then you'll have an "Accept as Solution" button on your second post. Click that "Accept as Solution" button on your second post and the thread will be marked as solved. By being marked as Solved, the thread will be much higher in Google search results and it will more likely to help others. Not sure if you're concerned about it, but you'll also get the credit for authoring a solution.
Also, I wanted to apologize for the customer service issues you had. I hope that everything is working well with the computer now. Of course, if it's not, let me know. I'll be glad to help in any way I can.
Information on the warranty:
Refurbished computers are often erroneously marked as out of warranty, but it is simple to fix, and a phone representative could have corrected that for you. All computers' warranty start dates begin on the day they leave the factory. HP knows that there will be a period where the computer will sit on a shelf (for days or months) at the retailer. With refurbished computers, their 90-day warranties begin on the day they are refurbished. HP has no way of knowing what date the customer will buy the computer so the warranty start date stays the same until the customer registers the computer providing the date of purchase for the warranty system to be updated. If the registration process fails for some reason (rare, but it happens), phone technical support has a process they can initiate to have the warranty corrected. They only need a copy of the receipt showing the date of purchase.
I hope this information helps! Please let me know if you have any questions and thanks again for you post!

Recovery discs do not work with new hard drive

Hi I have come here desperately seeking help as I am not too knowledgeable with the workings of computers and I have spent an incredible amount of time just trying to get my laptop to some level of functionality. I purchased a HP Envy and it had a corrupt hard drive which would not work from day one, laptop was new. After a year of constant pressure on HP they finally decided to replace it and let me choose any laptop so I went with the Beats Envy 14 as it was the best one offered from the selection. Low and behold the thing would not work properly from day one, again my brother who is much more of an expert said that there was definitely a hard drive issue so for the past 3 years I have put up with a computer that constantly crashes with BSOD, where I have lost data on numerous occasions (only so often I can back up), that I have had to constantly reset the thing using HP recovery discs, and that generally cannot cope when performing multiple tasks. HP are most certainly shocking builds from my experience. Then just last week the hard drive just craps itself and the laptop no longer will boot up. I took it to a guy to get it at leYst working again so he has installed a new hard drive but with an old version of Windows 7. I want to go back to the Windows version I was akin to on the HP recovery disk , and essentially have it all set up as before except for now having a workable hard drive however I get the message: "This computer is not supported by the System Recovery Discs.You will not be able to continue to recover this system with these discs.Error: 0100 - 3385 - 3078" I also tried out of interest to load my old Windows 7 disc I had and XP but had no success. Tried booting from startup etc and various things suggested on help forums. Please tell me I am not stuck with this version of windows. Whilst the discs included Windows 7 it was a totally different version, this home premium one is terrible. Any help/advice would be gratefully received. Thanks

no they were both 500gb. I read about that already, I heard about creating a partition for recovery etc but this is all a bit above me , as I said I am not very technical when it comes to the working of a computer. These discs worked perfectly before but now with the new hard drive will not load at all. I essentially hate the Windows Home Premium verions the guy who fixed it put on, whilst the discs had Windows 7 on them the icons were way smaller, the desktop neater, the buttons different, everything was a lot more modern and I was used to it. This version looks like something from the 90s, have to constantly adjust size of Mozilla when browsing as it is huge. I have my own version of Windows 7 on another disc but the hard drive will not let it load either........considering waiting for Windows 10 but again unsure if this new hard drive will even let that update Thanks

Windows 7 x64 System Recovery Product Key not same as COA sticker

I have restored my Satellite P775-S7232 with Windows 7 Home Premium x64 to the out-of box condition by booting from the Sysyem Recovery Partition. Afterwards during the process of re-installing all my other software, I happened to install Belarc Adivisor and when I ran it, it came up with a different Win7 Product Key than what is shown on the OEM COA sticker on the bottom of the laptop.
What is the reason for this and will either product key work in the future to re-install Windows 7? If for instance, should I decide to re-partition the drive, eliminate the Restore Partition and re-install Win7 x64 from scratch from a Win7 DVD, should I only use the Product Key from the COA sticker? In case anyone is wondering, I have made a complete Toshiba DVD Recovery Set for this system, just in case.
Solved!
Go to Solution.

Satellite P775-S7232
The key that keyfinders come up with is the key used by OEMs during installation. It won't work for activatation.
Magical Jellybean explains it here.
Q: Why doesn't the product key returned match the one on my sticker?
If you purchased your PC with Windows already installed from a large manufacturer such as Dell or HP, it's likely that Windows was installed using an OEM key instead of the actual key for your PC. This saves them (and you) money because it's much more efficient for these large companies to install Windows once and then clone the drive.
-Jerry

Satellite C870-121 recovery discs is not working?

Hi...
I have a weird problem, I bought the computer 6 months ago and have been happy with it, but I got somekind of virus and all the OS was ****ed up big time, so yesterday I would da a factory install with the recovery discs I created when I purchased the computer.
I have the Toshiba System Disc and 4 recovery dvds, I insert the sytem disc and all looks like it should, it loads and then it ask for Disc One of the recovery discs, I insert Disc 1 and after 10 sec. it ejects it again and ask for Disc One again.
I have verified the 5 discs on my other computer and there is data on them and they look okay, I have tried inserting all of the discs to see if I switched them when I printed on them, nothing is working, it will simply not reconize disc one and I am stuck? Any help from anyone?
I am pretty sure its not the hardware that are bad, because I had an old XP windows disc, and after I tried all, I tried to install this on the computer and everything was fine, but I would like to have windows 7 as the computer came with....
Regards Allan Thomsen

Hi all :) Thanks for the answer, but I figured it out after spending 2 hours reading on forums and boards...
I found other people with the same problem, and some clever people had found that if the HD is in different partitions than they were on purchase they could not use the recovery discs (not only Toshiba issue, but many different brands)...
*I thought I would give this a try and deleted all partitions on the HD, so it became completly empty, then I inserted the Repair disc again and then Disc One when it asked for it, and ALL went fine, I have my Windows 7 back now* :)
Anyways I am not a wizard and have zero knowledge about Windows 7 and recovery discs, but this method worked for me 100 procent, so would share this with you all, in case someone else have the same problem...
Regards Allan Thomsen

Recovery disc does not work for Satellite A100-197

I am working on a A100-197 that would not boot into ordinary Windows but was able to boot into Safe mode.
I used MSConfig to turn off everything at startup and all non-MS services. No good.
I used system restore. No good.
I scanned for viruses, rootkits etc. None found. No good.
I copied data to another hard drive using safe mode with networking and inserted the recovery DVD.
Went through unpacking and got message telling me to remove DVD - did this and system appeared to freeze.
Hit the exit button and it rebooted but Windows froze (the moving blobs stopped moving). Tried safe mode
but got a message saying that the system installation did not finish.
Tried the recovery again but this time I left the unpacking screen at 100% overnight to see if
it did anything. It didn't. Clicked exit and got the same as above.
Formatted HDD in partition magic and tried again. No good.
Created 5GB FAT32 partition and copied DVD files to FAT32 partition. Tried to run the unpacking program
from DOS. It refused to run in DOS mode.
I'm thinking of linking the hdd to another machine and running RecoUnpack.exe from a working PC to
unpack the image files onto the laptop HDD, but this is crazy - the recovery disc is supposed to recover the
system. What else can I try?

Thanks Dennis. I was starting to think similar things myself.
There was a program installed called Daemon Tools which uses
SCSI Pass Through Direct (SPTD) layer. My analysis suggested this was the rogue
program but I followed all the uninstall procedures and couldn't seem to solve the problem.
I don't suppose (and I've never had anything like this before) that it could have fouled up
something in the hardware layer? I tried resetting the BIOS to default settings. Maybe I should
flash the BIOS? Could it have altered any other ROM on the laptop? Is there other ROM on
the laptop?
I hate software that ruins computers! Why can't people just use their b***** machines for sensible
things?

HP System Recovery DVD is not working

I've downgraded my HP 15-e0001ed from W8 to W7. I removed EVERYTHING from Windows 8, including the recovery partition en I did not make a recovery disk/back up (or something else) to eventually restore my OS to W8.
During the use of W7, i noticed that the fan was blowing really loud. I checked the HP website, and i noticed that all the drivers weren't compatible with W7. I installed some of the drivers anyway, but the problem with the blowing fan seems still there now and then. I then downloaded the ISO file from this topic and this is an evalution version of W8, which can be used for 90 days. I still want to use my 'original' W8 version, so I ordered a System Recovery DVD set.
When I insert the disk I can only open the content of the disk, but there is no autorun file or something like that. I then loaded the DVD's from the system recovery mode (when you press ESC during the start up of the laptop en you have the option to go to the BIOS). When the DVD then loads, I get the following error message:
This computer is not supported bij de System Recovery Media. You will not be able to continue to recover this system with these Media.
Error: 0130-ABH-UUW.
Anyone knows what to do to get the recovery disks to work?
Thanks!

Re: fan blowing loud all the time.. check in the BIOS in system configuration to ensure that the fan always on option is not enabled.
Is the wireless led shown as being enabled? (white=enabled amber=disabled) It needs to be enabled
You should be able to boot from disk one of the set. If that is not possible when you have selected the DVD as the first item in the boot list by using the F9 key then contact HP. The disk set may be faulty.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Windows 8 recovery disc #2 not working

Last week I ordered (and paid for) a set of Windows 8 Recovery Kit discs from hp.com. My HDD died and I couldn't get the recovery partition to load, so I purchased a new identical HDD and received the recovery discs before this past weekend.
I started the recovery process and everything was fine until it reached 60% complete while copying files to the new HDD, and got a pop up message that copying the file BASE23.SWM had failed. I retried it (as it doesn't give you any other option) and after 15-20 minutes the error is reported again. I can hear the DVD drive spinning up and winding down during this time, so it sounds like the disc is damaged and it can't read part of the file. Meanwhile, I clean the disc (even though it looks brand new) and try again, still no joy.
So I take the disc and put it in my work laptop. With an external patch cable I attached the new HDD to my work laptop, and manually tried to copy the BASE23.SWM file to the HDD. The operation eventually goes into an infinite loop trying to copy the file. The same happens when I try to t copy the file to my work HDD (so I know it's not an issue with the new HDD). Also, other SWM files can be copied from the same disc, so it looks like the BASE23.SWM file is corrupt on this disc.
What's my next step? Is there a way to pull the BASE23.SWM file from the DVD or can I assume that file is corrupted?

I would phone HP Support to inform them of the error and request a replacement set of Recovery Discs.
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**Click Accept as Solution on a Reply that solves your issue to help others**

My recovery disc is not working

Hi Friends,
im using HP Dv6 3057TX laptop..a long back i reveived my Recovery Disc from hp.yesterday i put recovery disc to recover my laptop but its showing ... REDUCER ERROR..
E:/PRELOAD \BASE2.WIM
To C:\RM\IMAGE\BASE2.WIM
i dunno how to solve tis problem..and i also tried to put other os using pendrive..but that also unsucessful..'
it displaying BOOTMANAGER is missing..so please give a solution to recover my laptop

Hi Emaiyal,
Here is a link to order discs.
If you live outside the US/Canada Region please click the link below to get the support number to contact HP.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Satellite - randomly the arrow keys, question mark key and z key will not work

Sometime the arrow keys, question mark and z key work fine (like now) and sometimes they just don't work at all (like a minute ago). I will just be typing and they will work and then just stop working, then work again. They either all work or all do not work. This has been happening since about a week after I got the computer. It is so annoying. Can you please help me fix this problem? I have a Satellite T135-S1309.
Many thanks.

Hi,
I've posted recently about keyboard problem, and have tried everything as everybody else, finally and oddly :-) the solution for my problem was to reconnect little flat cable that connects keyboard and MB :-D shown in step 10 on the following link:
http://www.irisvista.com/tech/laptops/Toshiba-Satellite-X205/take-apart-laptop-2.htm
..so maybe your keyboard somehow strangely detached itself from mother-board just a bit and started creating all sorts of strange problems as mine... one cable line was without contact because flat cable was not attached properly anymore and mentioned keys stop working... I have also downloaded keyboard tester software that helped me find all keys and combination of keys that stop working ... so guys, try that and good luck!

My Recovery discs will not work in my 5005-S504

Good afternoon everyone. I have a toshiba 5005-s504. I got a virus, and decided to use my recovery discs to reload. It started to relaod, and took approximately a half hour. When I tried to reboot, the entire drive was gone. Nothing at all. So I decided to put the recovery discs in again. It starts, and about 1minute in, I'm getting a ghost message reading "Error accessing file. Please check media and retry." I hit enter, and another error comes up "Error 11000. Invalid dump. If this problem persists please contact Toshiba support..."
Any suggestions..... PLEASE!

you can contact your phone carrier and see if they have the building antennas. you can setup this in your office etc and it grabs the signal. but i know they are not cheap but don't know any pricing. contact your carrier.

Satellite C50-A-15Q - arrow, question mark key and z key are not working

I have a Satellite Pro, C50-A-15Q. All keys were working fine yesterday, today I turn the laptop on and the arrow keys, question mark key and z key are all not responding. Any idea how I can fix this?
I have tried turning the laptop off and on, hoping (naively) that this would fix, but to no avail.

As Tom already wrote, it is not easy to say for sure if this malfunction is result of defective keyboard or maybe keyboard controller. In my opinion troublemaker is the keyboard itself.
Have you maybe updated BIOS or done anything that could be responsible for this?
I presume your notebook is pretty new model with valid warranty so best option for you is to contact nearest Toshiba service provider and ask for help.

Satellite L505-10K - Unexpected error when using recovery disk creator

Toshiba Satellite L505-10k
Can't make any recovery disc when I open toshiba recovery media creator, it says: an unexpected error occurred. Close the program and then restart it (error code: 0D00F6-49-00000015) and then I click ok and then it comes again and then I click ok and it comes again and I click ok and then the program comes and when I create the disc it comes to the verification, but then it says: Unable to read the following file. E: \ Boot \ fonts \ chs_boot.ttf (error code: 02015-20-00000000).
I really do need help, I'm afraid something will happen to my computer, so is there anyone who knows something about this kind of problem?
Thankful for your help.

Hi
I don't now if that works be cause when I got my computer I tried to create an recovery disc but it says yeah, you know, and I was looking in the folder if the file was there as it says that it could not read but the file isn't there so I don't think that it works to do an recovery from the HDD but I know that I can order an recovery disc from toshiba but I don't know if it works to do an recovery with it du you think so? but if I order an recovery disc do you think that I can get it for my language? I'm from sweden.

Dv6 HDD failed short test, was able to factory restored to create USB MR but not working

HP Pavilion dv6-6c35dx (Refurbished)
Windows 7 Home Premium (64 bit)
Error: The system recovery discs do not support this computer.
You are not able to restore this system with these discs.
I have not upgraded any hard ware on the laptop,
One day my laptop did not started and only showed a black screen, after doing all tests from the HP Advance System Diagnostics. it showed that the HDD fail the Short DST (wich indicated that the HDD wasnt good anymore or it was about to die, wich I hoped it was this last explanation as I never created a revovery disc for this laptop.
"Hard Disk Test
Testing Drive: 1
HD SMART Check: Passed
HD Short DST: Failed
Failure ID: 60F0XF-0006MM-PXGK01-60V703
Product ID: A6Y53UAR#ABA
Hard Disk 1"
I did a factory restored to see if it can revived it and it worked so I was able to create a USB Recovery Media successfully.
Ordered a replacement HDD (actually the Seagate Hybrid 750 GB 7500 rpm SSD/HDD Momentus XT)
Once got the new HDD I installed it, booted the laptop from the USB Stick containing the Recovery Media, but got the error: "The system recovery discs do not support this computer.
You are not able to restore this system with these discs."
when visiting the HP support site, It tells me the following
"This error can occur due to the following conditions:
Using the wrong recovery discs, such as those that were created or ordered for another computer." (not my case)
"The configuration data on the motherboard or hard drive was not correctly configured at the factory when the computer was manufactured." (might be but will explain what I think about this one)
"The motherboard on your computer was replaced with a motherboard that is not the same replacement part. If so, you must install a new operating system or replace the motherboard with an original type." (same as 2nd explanation)
The first explanation is not my case because I did created the recovery media from the same laptop "Computer"
The 2nd and 3rd Might explained why I cannot use the USB Recovery Media, but I shouldnt had the same issue when doing the Factory Restore from the factory or refurbisher installed HDD? since it basically install all drives and software nedded for the laptop to work? ( I consider myself as an average computer user, not ignorant but and expert )

Hi:
Sometimes the recovery media doesn't work for one reason or another and there is no one size fits all answer.
As i see it you have two options:
1. Order a set of recovery disks from HP.
2. Make your own plain W7 installation media if you can read all 25 characters of the W7 product key on the bottom of your notebook.
Option 2 will normally give you a much peppier PC, free of bloatware, but you will not have any of the programs that came with your PC that you may want.
Or you can use option 2 to get your PC up and running until your set of HP disks arrive.
Here are the instructions to do that if you want.
Download the W7 Home Premium SP1 64 bit iso file from the link below and follow the instructions to use the Microsoft ISO to USB tool.
Make sure you get the whole file to download. Make a note of the advertised size and compare that with the actual file that downloaded. Sometimes it states the download was complete but the whole file isn't there.
Use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link below. You need a 4 GB flash drive to use the USB method of compilation.
http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers and available software you need.
Link to the W7 ISO file downloads is below.
http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...

Satellite L505-s5993/windows 7 factory system recovery and recovery disc did not work

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