Satellite L650-18M - Ghost disk image

I have just bought an L650-18M. I installed and configured my software, loaded Ghost and made an image of the C drive as part of my backup regime. So far so good.
For various reasons I had to restore drive C from this image, but got a 'boot manager missing' message. Fortunately I had made a 64 bit repair disc on another PC so was able to repair and boot it.
The windows repair disc installed the boot directory which, when I looked at what Ghost had 'imaged' was missing - on other windows 7 machines this directory is installed in drive C and contains the boot manager for several countries. I have since restored the Laptop to factory settings and the boot directory is not installed on drive C - it is a hidden OS file normally on other windows 7 machines.
My Question is, how do I make a ghost image which includes the boot manager, so it will restore and boot correctly, as I presume that the directory in question is in the hidden recovery partition.
Bob

Hello Bob
Please dont understand me wrong but your question has nothing to do with Toshiba and if you need some advice you should contact Norton or check their FAQ section.
I mean they have best experience with own product and knowhow how to do this.
I used Ghost in the past but unfortunately I cannot tell you how it works now.
By the way: which Ghost version do you use, 14.0 maybe?

Similar Messages

Can't restore HDD on my Satellite L650-18M

Satellite L650 frozen at boot up. despite mc fee, a virus has stopped boot up. Stops at flashing cursor top left. can boot from recovery cd. BUT restore / recovery wont complete to any selected restore point though it goes through all the motions and then says at end, cant complete with error.
No toshiba hdd recovery option (ie to factory settings) is available in recovery console, or with recovery disk.
D Drive has all the recovery data ok as I can move aroud from c> prompt in dos to alldrives/ areas. Dont have own burned recovery disks. This happened quick .
NOW installed win 7 (64bit) in frustration from 'a' disk, works but all installed s/wareand toshiba drivers now useless . Bottom line, is there a patch to install or a work around that will allow access to reset to the factory settings with the data stored on disk/drive D. Normal methods of starting this process are not available

Can you please tell us which error was shown at the end of recovery installation?
Anyway, now after OS installation with non-Toshiba disc there is no way to start HDD recovery installation again and recovery image can be installed with Toshiba recovery DVD only.
> NOW installed win 7 (64bit) in frustration from 'a' disk, works but all installed s/wareand toshiba drivers now useless
To be honest your posting is a little bit confusing and I dont understand what you want to say with this sentence. If you have installed clean OS you must install all drivers and Toshiba stuff additionally. All of them are available on Toshiba download page.
If you have more questions please be clear and ask one by one so it will be easier to give answer to each of them.

Toshiba Satellite L650-07U, Hard disk failure and replacement

Hi all,
I have Toshiba Satellite L650-07U Laptop, Model: PSK1EC-0700Q with 4GB RAM, 650GB HD, Windows 7 Home Premium installed. At the time of first use, i made Recovery DVDs which took 4 blank DVDs using Recovery media creator.
From 2 weeks it is giving problem, at start its slowdown with every application, then suddenly it started Hard disk failure error and ask to backup important files. From that instant i did all my backup save in another portable Hard drive.
I had hiren boot CD, and ran RAM test and found it OK, and then run Hard Disk test and found few bad sectors at few certain point, As 650GB Hard disk was taking alot time of time for checking bad sectors, so i stopped that application.
First I tried Recovery DVDs to restore Windows, but it failed as Laptop DVD-Writer was unable to boot from those created DVDs (DVDs are OK as had checked it on Desktop computer DVD-ROM), Laptop DVD-Writer is also working as I test few more bootable CDs and it booted perfectly, but it is not booting from Recovery DVDs.
Than i tried to restore from Recovery partition using Factory restore settings, it erases all data and reinstall new and fresh copy of Windows 7 Home Premium. It works fine for few hours than again pops up Hard Disk Failure message again and again. I searched here in Toshiba Forum and have found similar problem with other members and finally decided that it need to replace Hard Disk with new one. As It is now two and a half month old, thats why i need to buy new Hard Disk for my Laptop.
I checked all partitions of drive using Hiren Boot CD, and had found that there are four default partitions in Toshiba original laptop drive,
One hidden partition of 1.5 GB
One hidden partition of almost 21 GB
One hidden partition of almost 12 GB
One partition of 561 GB, which was the original partition where windows 7 was installed along with all of my Data.
Now I want to replace faulty drive with a new one and have a lot of question in my mind which I need to share with you guys.
At the time of first use I installed Windows 7 64 bit edition, and made Recovery DVDs, and at second time of restore to factory setting I had installed Windows 7 32 bit. I have confusion about recovery DVDs (which is not booting from default DVD-Writer of Laptop), either it has 64 Bit recovery data or 32 bit? Or have both 64 and 32 bit Data.
Toshiba restore to factory setting without using any recovery DVD/USB is the best possible way to restore Windows 7, How can I make same recover hidden partitions from original/faulty hard drives to new hard drive partitions? Is this possible and how?
On Default hard drive there was one partition of 561GB instead of two or more partitions. Is this possible to split partitions in new hard drives instead of one big partition?
As Recovery DVDs are not able to boot from laptop default DVD-Writer, is it possible to open those DVDs on another System and copy tem in USB drive and use it for booting? If it is possible than please show me the steps for making bootable USB from these Recovery DVDs.
Thanks,
masterleous
Solved!
Go to Solution.

Satellite L650-07U (PSK1EC-07U00Q)
This site is for US computers. I doubt you'll get your questions for that Canadian model answered here.
There appear to be two recovery partitions. Maybe one for 32- and one for 64-bit Windows. Or maybe one is for English and the other for French.
Your User's Manual isn't much help either. You probably need to ask Toshiba tech support in Canada.
About all I have to offer is this: Be wary of drives with advanced-format technology. See my message about that.
-Jerry

Satellite P300-18m - Recovery disk won't start up

Hi,
I did order the recovery disk, but it won't start up, so I still cannot erase my harddisk.
So far i have tried:
- starting and press f8
- starting and press c
- starting and press 0
I have already changed my boot order, but my laptop still won't start from CD. At the support page I have found many ways to fix it, but nothing works. It also seems like the cd/dvd isn't recognized.
Does anyone know what I can do now? Thanks for helping :)
Grtz Kim

Hey,
What notebook model you have exactly?
Normally you can start from Toshiba recovery disk if you enter the BIOS boot menu and select CD/DVD drive as boot device. Then press ENTER and the computer will boot from the disk. The key combinations that you mentioned like F8, c, etc. doesnt work, they are for HDD recovery.
> It also seems like the cd/dvd isn't recognized
Is the drive recognized in BIOS?

Disk image successful; burn error due to 'ghost' image

I have burned 100s of DVDs successfully. I always burn them from their disk images. My last project took longer because I ran into what I think is an unusual problem.
I created a disk image and burned a DVD, but then decided there were a couple of places where more edits would make a better movie. I went back to my iMovie, made the edits, and opened up iDVD and created another disk image. Both disk images had had the same name, but that shouldn't have been a problem since the first one had been trashed before the second one was created. When I opened Disk Utility to burn the disk, the disk image (which was on my desktop) appeared in DUs window.
However, when I tried to burn from the disk image, the burn failed at the end....so that the DVD played up to the last 3 min of the movie. The message during the burn was something like 'burning disk 5' but that was not the name of my project. The message at the end was that the burn had failed due to error 00000000500--(not sure of the exact number of 0s). The disk was ejected with the burn almost complete.
I had not had this occur before, and I don't know why it happened. I have no idea what or where 'disk 5' is. That is not how I name my projects and have never seen that. The disk image I was burning from had the name of '1995 Part 2' and, after the disk was ejected, that disk image could not be deleted from Disk Utility. It seemed to be referencing some 'disk 5' file.
I subsequently had a successful burn by creating another disk image (found more edits to tweak) and naming it something different so I could be sure to burn the correct one since the other image was still in DU.
This time it all worked, but the first disk image in Disk Utility's window would not delete. I finally got it out by deleting the other one, closing DU, reopening it and finally it could be deleted.
That 'ghost' file for disk 5 still is a puzzle to me. I would like to know if I did anything to cause it so that I can avoid the problem in the future.

Any chance the first disk image was still mounted on your desktop when you put its .img file into the trash?
Thanks! I think you nailed it!
I had tried playing from the disk image with DVD player first and it played fine, but then I decided to do more edits so I trashed the .img file. I forgot that I had mounted it. When I tried to burn the second disk image, Disk Utility must have still used the first image, even though it had been trashed, because it was still mounted.
However, the icon showing when something is mounted was not there.....until after I had made the final image and then I could eject the mounted disk whose path on DU showed that the .img file was indeed in the trash.
Do you think that would have made its name change to 'disk 5' and would that have caused the burn to stop just 3min short of the end?

Disk read error on Satellite L650

My Toshiba Satellite L650 will not start up.
When I switch it on, TOSHIBA is display follow by disk read error, press ctrl+alt+del to restart.
I did that and the same thing happens again. So far only F2 and F12 works , tried F8, it gives a loud continous beep then back to the same message.
Can anyone help?
Any suggestion would be deeply appreciated!
Thanks in advanced!
Cheers!

Hi
What HDD status is visible in BIOS?
Is HDD recognized in BIOS? You will need to check the first BIOS page.
Usually you should see the HDD and the HDD name.
If the HDD isnt listed, then probably its faulty and needs to be replaced.
Waiting for feedback!

Re: Can't perform factory reset to Satellite L650

Hi support team,
Hope you are well :)
I have some troubles and hope you will help me to resolve them. Here is the description of my problem:
I have a Toshiba Satellite L650 - 17R laptop which I want to reset to factory defaults. I have used the following instructions to do that (http://aps2.toshiba-tro.de/kb0/HTD1303440001R01.htm), but when I'm pressing to the F8 upon notebook's startup there appears a list of choises on the display which doesn't contain "Repair Your Computer" or "?????????????? ???????" or something like that. The first entry in that list is "Safe Mode", second is "Safe Mode With Networking" and so on. Also I've tried the other method described in lots of places in the internet, that is to press 0 and power buttons together when turning on the laptop. In this case again it starts to do things as described in the instructions (for example here http://www.youtube.com/watch?v=I5dEOm1EJBw): it beeps then, when I'm releasing the 0 button, it prints "starting Windows" and shows Windows logo, after that it turns on as always and no other dialog boxes are shown.
Questions:
Is there an alternative way to do the factory reset?
I have doubts that the "Toshiba HDD recovery" tool of my laptop is corrupted, so is it possible to download that tool from the internet, put it on dvd disk and install from there? If yes, then can you please give me a link of that tool for my model?
Best Regards,
Mihran Hovsepyan.

Hello Mihran and welcome in Toshiba forum
Lets see what is wrong there.
At first some general info. Every new Toshiba notebook is preinstalled with original recovery image. This image is also saved on HDD on separate partition. With original factory settings Repair my computer option will be listed in Advanced boot options (F8 at start-up) and HDD recovery option can be done as described in Toshiba document that you posted in your first posting. If nothing is changed this option will be there and you will be able to do HDD recovery installation again ad again.
> when I'm pressing to the F8 upon notebook's startup there appears a list of choises on the display which doesn't contain "Repair Your Computer"
This will happen if you have installed own OS version using Microsoft installation disc. After doing this option Repair my computer will disappear and you will not be able to start HDD recovery installation anymore.
> Is there an alternative way to do the factory reset?
Yes. You must use recovery DVD disc for OS installation. After doing this everything will be as before. Repair my computer option will be available again and you will havce original factory settings again.
If you have more questions you are welcome.

Satellite L650-10h - New Win7 installation cannot see HDD

Hi!
i have Satellite L650-10H and i want to format him to install WINDOWS 7 ULTIMATE.
So i tried to format and make new partition to my hard drive and i'm used acronis disk director 11 and he can't see the hard drive!
Even partition magic 8 or paragon server 10 and no one of this software can see the hard drive!!
In the same way i tried to make an image to my hard drive and acronis true image 2010 can't see it.
Only GHOST15 see the hard drive and make an image but he can change partitions.
In the bios i didn't see somthing that maby can make this problem and in the drivers i didn't find any bios update about this situation.
important to know that i used acronis disk director from a boot able disk and so paragon and others but even if some software have problem with some hard drive the other read him but here no budy can see him!
so i'm askink what is he problem?? something in this laptop is diffrent from others i'm know.what is the sulotion for this problem?
pls ur fast help
thank's
ofek

hi friends!
thank's for ur help.
first of all i know about sata mode and compatible and i check it in the begining the same result can't see the hdd.
second i know that i can use the windows tool but sometime u want to make things that he don't make so well i want the pro way
third,it's principle! why it's not working??? and if i want to make an image to the partition????? it's not work too! paragon and acronis i'm using the last version of them so that why i can't understand it.acronis disk director 11 it's somthing like few month only.
and remember that not all the 3rd party can import sata drivers...
i have another sulotion for now...to take out the hdd to another computer and there he work just fine and the 3rd party see him no problem but it's not so fun... :)
wait to ur answer
ofek

Re: Satellite L650/0E8 - Clean install with Windows 7 64bit

Hello.
I have recently purchased a [Toshiba L650/0E8 notebook|http://www.mytoshiba.com.au/products/notebooks/satellite/l650/psk1ja-0e8017] and accidentally installed the Windows 7 32-bit version.
I've backed up a "recovery image" of my computer into 4 DVD-R's using Toshiba Recovery Media Creator. I need to use Adobe Master Collection CS5, but this requires the 64-bit edition in order to use After Effects CS5 and Premiere Pro CS5. I've gathered by reading some articles on the net that I have to do a "clean install", but as I've always had a technician set up my computer and have never used a Toshiba laptop before, I am unaware as to how to back up all my files, programs, drivers, etc before I reinstall Windows 7 to a 64-bit version.
Is that what those recovery DVD's do? Is there anywhere I can download the required Toshiba software/drivers for the 64-bit version? I apologise if these questions sound really silly. I am honestly rather confused as to what to do.

Hey,
First of all I must say its good that you created the Toshiba recovery disk as mentioned in user manual. :)
Some other users here forget it because they dont read their user manual.
Anyway, with this disk you can restore the preinstalled Windows version (Windows 7 64bit) with all drivers and tools. That means you dont need any additional drivers and tools from Toshiba, everything will be installed automatically. You get out of box settings back.
But if you use the Toshiba recovery disk it will wipe the whole HDD so you have to make a backup of all your important files that you still need after Windows installation.
Therefore I would recommend an external HDD. They provide a lot of disk space to backup all your data and with some models you get also backup software but you can also use the integrated Windows backup tool, its also nice and works well.
If you have more questions, please let us know! ;)

Satellite L650-01H - BIOS can't update

Hello
I have Satellite L650-01H with windows 7 and I have black screen when I try to format the NB with my recovery disks.
I have a bios 1.4 and I am try to ubdate my BIOS to the new one from the site of Toshiba its give me a .exe file and I cant run it from my usb memory with dos it give me "erro running file".
I try to install ubuntu and i get it.
First of all what is the problem o black screen and i can make a recovery??
Second if is bios problem how to install new bios from dos (i dont have .rom file where to find it).??
Thank you in advanced
ChaiKiou

At first i must say that you cannot update BIOS in DOS. Toshiba offers nur WIN BIOS updates. That means BIOS update can be started in Windows only.
I dont know why do you have black screen but before you try to use recovery discs enter BIOS and set it to default settings.
Restart notebook and press F12 several times to enter Boot menu. When the boot meny is shown on the screen put disc 1 into optical disc drive. After doing this set CD/DVD drive in boot menu and press ENTER. Your optical disc drive will be forced to be first bootable device and it will start to read recovery image.
When you do all this can you see anything on the screen?

Satellite P300-18M - VGA to S-Video / RCA cable - No Picture on TV

Hi,
First of all, I am trying to use my other laptop (Dell Lattitude D630) I with my TV, however, this other laptop only has a VGA output.
So I bought a VGA to S-Video and RCA adapter from e-Bay: [Picture|http://members.lycos.co.uk/jtfearnley/Hosting/Images/RCA%20To%20S-Video%20RCA.jpg]
However, this does not work, the laptop in question does have "TV Out through VGA", so it should work according to various websites, and the seller....
However, I then tried to test it with my Satellite P300-18M, and it does not work with this either, I have tried both the composite (yellow port) and S-video port, in three different TV's, and there is no picture.
I have tried changing the settings in the ATI Catalyst Controll Centre, eg, forcing TV detection, and it detects the TV, however there is no picture on the TV, only grey lines.
If I cange the resoution and Refresh rate I can sort of get an image: [TV Picture|http://members.lycos.co.uk/jtfearnley/Hosting/Images/TV.jpg]
But this is the best thing.
In the past I have used all three television sets with my P300 using direct S-Video, so I do not understand why it will not work with this adapter.
Also, I know that this isn't a Dell forum, but I am not a member there, and this question is also concerning my Toshiba notebook, as it would be useful to be able to use the adapter for RCA instead of S-Video.
Thanks

Hi
From my knowledge the VGA port can be used only in connection with an external monitor/LCD but not with the TV.
The point is that the common PAL TV (not LCD or plasma) supports a max resolution of 720 X 576px at 50Hz (NTSC 720 X 480 at 60Hz).
As far as I know only the s-video port provides such resolution.
The VGA port provides higher resolutions which are supprted by most external monitors.
However, I never connected the notebook to TV via VGA port so I can provide only some assumptions.
Of course it could be possible that the VGA to S-Video and RCA adapter is not fully compatible.
I read on different pages that cheap no-name adapters dont work as it should.

Satellite L650-170 (PSK1JE) Setup Failure

Today i purchased a toshiba Satellite L650-170 (PSK1JE), i turned it on, and yay, I had to sit through a 2 hour long setup.
After 2 hours, it restarted for the 10+th time, and this time, instead of succesfully installing one of the 42 things it had to install,
it didnt start up, the only thing that was on the screen was a loading bar, with the text above saying it was starting the services
It did not do anything, i could just leave it there for an hour, "starting services"
So i tried to repair it, started it up, F8, and guess what, there was no Repair Computer option(wich should be there!),
all the other options were available, such as safe mode, so i tried safe mode
Even in safe mode the loading bar popped up, starting the services, and it crashed there.
I tried to recover it with a windows 7 recovery disk (wich i had to download and burn myself on another laptop..!)
Even with a recovery disk, it only gave me errors, it was unable to start the recovery
So yeah, now were about 6 hours later, ive successfully installed a trial of a different version of windows 7 on it,
Now all i have to do is download about 30 drivers from your website, and install them one by one, and restart the computer 30 times
I installed the webcam driver, restarted like it told me to, and i got a message that it was missing a dll file.
Do you have a disk available for download that contains the regular windows 7 home premium setup? with all the proper drivers?
Because mine was bugged obviously. Im not going to download 30 drivers that will not work on the current win 7 i have installed on it.
Regards,
Philipp.
null

> Do you have a disk available for download that contains the regular windows 7 home premium setup? With all the proper drivers?
Because mine was bugged obviously. Im not going to download 30 drivers that will not work on the current win 7 i have installed on it.
Recovery disk is not downloadable
First of all the notebook should contain HDD recovery option which could be started pressing F8 -> Repair my Computer -> HDD recovery.
Its strange that you didnt find this option
Here is documentation how to start the HDD recovery. But of course this would work only if the HDD was not formatted and OS has not been changed
http://forums.computers.toshiba-europe.com/forums/ann.jspa?annID=58
However, it seems you have formatted the HDD using other Windows OS.
If you want to get recovery disk then you can purchase this from here:
https://backupmedia.toshiba.eu/landing.aspx

Satellite L650-1MM - Video display issue

Greetings from Finland.
So, about a month ago I bought this laptop of mine, Satellite L650-1MM, and I've been wondering what the heck is the problem with video display. Dunno for sure is it a problem with the hardware or just something with the computers settings. I mean, even on youtube, I got so pixelated image when watching some 720p HD videofootage, that it hurts. Here's some evidence: [http://img822.imageshack.us/img822/6623/youtubena.jpg] And yes, I got the latest Flash Player plug-ins and all, so that couldn't be it.
And maybe, possibly, when I watch some ********** movies, tv-series or something, they all looke so pixelated. And I know that there's codecs and all, but I'm positive, that I got all that handled. As a matter of fact, in the beginning I had worse video display, but with codecs I got it a little better. Still, I'm far from satisfied. Now, I've heard that there might be some problems with Windows 7 and video display, but you know, can't be sure.
So, basically I'm here to rule out the possibility, that there might be some problem with the hardware. Could there be? The screen looks just fine, when normally idling and for example surfing the net, but streaming videos or watching some videos, oh man, oh man, it's so pixelated. I got the latest display drivers from Toshiba, BIOS-drivers too. Would it be any help, if I got the latest drivers straight from AMD's site (Ati Mobility Radeon HD 5650)? Does that even work? I mean when Toshiba updates their own display drivers and all, and very rarely what I've heard.
Here's my laptops specs:
Satellite L650-1MM
Microsoft Windows 7 Home Premium 64-Bit
BIOS-version 1.80
Intel Core i5 CPU M460 @ 2.53 GHz
4096MB RAM
HDD ~600GB
Ati Mobility Radeon HD 5650 version=8.723.2.0
15"6, 1366x768
True Color (32-Bit)
Conexant Audio Driver For AMD HDMI Codec version=4.98.26.0
So please, If there's any hint you can give me, I would very much appreciate it!
edit.
Also, just remembered, that I had one more problem. When connecting HDMI to my 40" HDTV, and when I close my laptop screen, the sound starts to bug, and in some cases video too. So I have to keep my laptop screen open, so I can watch movies without any sound or video problems. What's with that?
Message was edited by: lapa

Hi
Please take a look to the settings called Choose what closing lid does. This can be found in the control panel -> power options
On the left you can see this option.
There you should choose Do nothing.
Furthermore in Advanced Power settings you can find the option called Multimedia settings
There is a suboption called When playing video. Both settings should be set to Optimize video quality
check it out!

Is there any disk imaging s/ware for iMac? Im a PC user at moment.

Ok Im a current PC user, neer usid iMac but prob buy in the next few days.
I use Acronsis True Image at the moment toback up and disk image my PC so I can have a fast recovery, I like to add all my software, windows update and then do a disk image every few months for an easy recovery.
Is this possible on Apple iMac? what s/ware is available for disk imaging and reovery as per Norton Ghost or True Image, Ive looked on the Apple website but cant find any
cheers
Andy

I was wanting a NAS to be used for over my ethernet network though, ie the NAS HDD will be up in my loft out of the way, whereas I have cables running up there to it - this is ok isnt it?
Never done this. But I do not see any problems with what you plan to do.
How is the restore disk made?
When you make a back up, SK creates a mirror of the drive you have backed up. A perfect mirror. You can boot from it, and everything looks exactly the same, except you have booted from the equivalent of the f drive. You can then, if you wish, erase/reformat the c drive and ask SK to restore. This simply reverses the process, and the f drive is mirrored to the now empty c drive.
I do not know if SK will make a bootable CD - have never tried it. Probably not, because even the minimum size bootable OS X is about 1.1 gB.
also where can it be backed upto? HDD, external HDD? NAS device (over ethernet), CD, or DVD?
I do not know about a CD or DVD. The others, yes. If your Mac can see the target drive, SK can back up to it.
Please be aware however that certain external enclosures, simply cannot be used for booting a Mac. USB is notoriously problematic, and even certain fw enclosures can be a problem.

Disk Imaging problem

We're using a PXI-8185 for an autonomous experiment. We would like
to make a backup image of the disk with Norton Ghost so that if the disk
crashes, we can get a duplicate disk running quickly. I've done this
previously with the old Power Quest Disk Image program. (Which Symantec
bought and discard, eliminating their competition. Ya gotta love Symantec.)
Anyway, I've made a ghost image of a test computer using a spare
disk for the 8185, and that boots fine on the test computer. Hence
Ghost and the disk both seem to work. But when I make an image of the
8185, it won't boot. After the bios screen, it just hangs on a blank
screen. I'm guessing that NI uses some kind of disk imaging technology
to preload the 8185's, so is it possible
that that program is
incompatible with Ghost? (Ghost writes hidden ID codes to the disk, so
there could well be program-specific subtleties.)
So, the big question: has anyone made a backup image of an 8185 and
sucessfully restored and used it? Any suggestions on what might be
going wrong?
Thanks for any help. I know this is a bit distant from LabVIEW, but
this group certainly has a lot of experience with PXI hardware, etc.
Regards,
Dave
David Thomson 303-499-1973 (voice and fax)
Original Code Consulting [email protected]
www.originalcode.com
National Instruments Alliance Program Member
Certified LabVIEW Developer
Certified Instrument Driver Developer
Research Scientist 303-497-3470 (voice)
NOAA Aeronomy Laboratory 303-497-
5373 (fax)
Boulder, Colorado [email protected]
There are 10 kinds of people: those who understand binary,
and those who don't.

from what you put that they did to your machine they replaced the hdd and used the recovery media to reimage the drive back to factory. hdd and other hardware failures either happen very early or very late in their lives. so it is not uncommon to have a hdd that fails right out of the gate but it is much more common for them to fail later. as for getting your old hdd back i wouldnt count on it. it has probably already been sent away to be recycled.
you may not have had any problems at all with the hdd but from what you wrote that toshiba said it had multiple bad sectors. if these bad sectors are too big they will just replace it since those parts of the disc cant be used.
-civicman4-
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Post all info about your laptop and version of windows. We are working on it but still do not have the powers to read your mind.

Satellite L650-18M - Ghost disk image

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