Satellite L655 - Sound not working on fresh install of Windows 7 Pro x64

Howdy all,
I purchased an L655-S5111 from Newegg that was on sale, put an SSD into it, and then installed a legitimate copy of Windows 7 Professional 64-bit I received from my current employer (I'm an IT guy). I've updated to the latest BIOS revision (1.70), and I've got all Windows updates installed, all drivers installed, including the correct Conexant HD Audio and ATI HDMI Audio drivers. Unfortunately, sound does not work. Sound worked briefly when I first installed Windows 7, then I muted it until I could get it set up with headphones. When I unmuted it, it had ceased to work.
This laptop is less than 3 weeks old at this point, and I get no audio over headphones or speakers, although Windows clearly shows no issues with the drivers, they're the latest version, on a fresh install, and I can see the audio in the mixer playing. The microphone built-in to the laptop does pick up sound as well. I believe that this is most likely not an issue of physical interconnection, but more likely a software level issue, I'm just having trouble identifying where it is at.
I also have no related error messages anywhere in the event logs.
Message was edited by: ADMIN

I have two problems with installing the recovery image:
1) I didn't get a copy of the recovery media with the system
2) The recovery media would install Windows 7 Home Premium 64bit which is what came with the laptop.
Since I have legitimately licensed copies of Windows 7 Pro/Enterprise 64-bit, I would much rather install that. Since I used the drivers and software from the Toshiba website for this particular model, it should be working. There should be no functional difference between the recovery media and a fresh Windows install from the Microsoft-provided Windows media and Toshiba provided drivers from their website.
As you can see in the sysinfo (I'm assuming Keany the respondent is the admin that approved my post and edited it, thus had access to the data which was removed) I have all the Toshiba software and drivers installed, identically to if this was the recovery image, I just have it on a different edition of Windows 7.
I'm open to any other suggestions, but unfortunately it is not possible to do the above.

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http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Sound-not-working-Notebook-Envy-15-TS-windo...
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As nobody asked me yet, I`m going to provide some additional information, hoping this can help getting me some help!
The properties device shows the following log:
This device cannot start. (Code 10)
{Operation Failed}
The requested operation was unsuccessful.
Driver provider: Microsoft
Driver date: 22/08/2013
Druver versuib: 6.3.9600.16384
Digital Signer: Microsoft Windows
The Driver File Details shows the following driver files:
C:\WINDOWS\system32\drivers\drmk.sys
C:\WINDOWS\system32\drivers\HdAudio.sys
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C:\WINDOWS\system32\drivers\portcls.sys
C:\WINDOWS\system32\SysFxUl.dll
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File Version: 6.3.9600.16384 (winblue_rtm.130821-1623)
Copyright: (c) Microsoft Corporation
Digital Signer: Microsoft Windows
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Moderators: please leave this open until it is actually resolved.
Earlier posts:
Panajev
Posts: 4
From: ITALY
Registered: Oct 14, 2009
Windows 7 x64, MacBook Pro, frequent CHKDSK after HDD firmware update
Posted: Nov 2, 2009 6:45 AM
Hello, I have been having filesystem problems on my Windows 7 partition since the HDD related firmware update (the latest Performance update) was released and installed onto this mid 2009 MacBook Pro.
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Message was edited by: Panajev
MacBook Pro (2009) Mac OS X (10.6.1) Windows 7 x64, Bootcamp 3.0, recent HDD update
nicegom
Posts: 6
Registered: Nov 12, 2009
Re: Windows 7 x64, MacBook Pro, frequent CHKDSK after HDD firmware update
Posted: Nov 12, 2009 1:40 AM in response to: Panajev
Hi there,
I have a different experience. I installed Windows 7 before the "performance update 1.0" came out. I actually experienced the chkdsk launch problem with Windows 7. I had done repartitioning and clean-install several times but cannot solve the problem. So I tried to install XP and Vista on my MBA (Mid 2009 with SSD) and found that these two OS doesn't introduce such problem.
To be honest, I'm not sure which caused such problem, Windows 7, a bootcamp driver, or EFI. But I'm sure that CHKDSK in Windows 7 has an obvious bug that needs to be patched (memory leak and maybe this problem as well). So now I'm using Windows Vista SP2. And I'm happy with Vista SP2 (seems to become faster and stable now).
Cheer,
Message was edited by: nicegom
Macbook Air Windows Vista MBA of Mid 2009 with SSD

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Just doublechecking. Does that include the recent chkdsk hotfixes?
[The Chkdsk.exe program does not start correctly on a Windows 7-based computer|http://support.microsoft.com/kb/975778]

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Hello John
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I get lxde installed, 'startx' Everything is hunky dorey, and I mean everything. using the default synaptics conf that comes with xf86-input-synaptics. I get a whole bunch more software installed and reboot to try out the whol SLiM DM (which didn't work btw)
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from /var/log/Xorg.o.log...
[ 69.119] (II) config/udev: Adding input device HDA Intel Headphone (/dev/input/event10)
[ 69.119] (**) HDA Intel Headphone: Applying InputClass "evdev touchpad catchall"
[ 69.119] (**) HDA Intel Headphone: Applying InputClass "touchpad catchall"
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[ 69.119] (II) Loading /usr/lib/xorg/modules/input/synaptics_drv.so
[ 69.130] (II) Module synaptics: vendor="X.Org Foundation"
[ 69.131] compiled for 1.10.0, module version = 1.4.0
[ 69.131] Module class: X.Org XInput Driver
[ 69.131] ABI class: X.Org XInput driver, version 12.2
[ 69.131] (II) Using input driver 'synaptics' for 'HDA Intel Headphone'
[ 69.131] (II) Loading /usr/lib/xorg/modules/input/synaptics_drv.so
[ 69.131] (**) HDA Intel Headphone: always reports core events
[ 69.131] (**) Option "Device" "/dev/input/event10"
[ 69.256] (--) HDA Intel Headphone: invalid x-axis range. defaulting to 1615 - 5685
[ 69.256] (--) HDA Intel Headphone: invalid y-axis range. defaulting to 1729 - 4171
[ 69.256] (--) HDA Intel Headphone: invalid pressure range. defaulting to 0 - 256
[ 69.256] (--) HDA Intel Headphone: invalid finger width range. defaulting to 0 - 16
[ 69.257] (**) Option "TapButton1" "1"
[ 69.257] (**) Option "TapButton2" "2"
[ 69.257] (**) Option "TapButton3" "3"
[ 69.363] (--) HDA Intel Headphone: no supported touchpad found
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[ 69.416] (EE) PreInit returned 11 for "HDA Intel Headphone"
[ 69.416] (II) UnloadModule: "synaptics"
[ 69.416] (II) Unloading synaptics
Why is it ??associating?? my headphone jack with the synaptics?
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I have the config files that came down with the packages.
xorg.conf doesn't exist.
xorg.conf.d/10-synaptics.conf
Section "InputClass"
Identifier "touchpad catchall"
Driver "synaptics"
MatchIsTouchpad "on"
MatchDevicePath "/dev/input/event*"
Option "TapButton1" "1"
Option "TapButton2" "2"
Option "TapButton3" "3"
EndSection
xorg.conf.d/10-quirks.conf
# Collection of quirks and blacklist/whitelists for specific devices.
# Accelerometer device, posts data through ABS_X/ABS_Y, making X unusable
# http://bugs.freedesktop.org/show_bug.cgi?id=22442
Section "InputClass"
Identifier "ThinkPad HDAPS accelerometer blacklist"
MatchProduct "ThinkPad HDAPS accelerometer data"
Option "Ignore" "on"
EndSection
xorg.conf.d/10-evdev.conf
# Catch-all evdev loader for udev-based systems
# We don't simply match on any device since that also adds accelerometers
# and other devices that we don't really want to use. The list below
# matches everything but joysticks.
Section "InputClass"
Identifier "evdev pointer catchall"
MatchIsPointer "on"
MatchDevicePath "/dev/input/event*"
Driver "evdev"
EndSection
Section "InputClass"
Identifier "evdev keyboard catchall"
MatchIsKeyboard "on"
MatchDevicePath "/dev/input/event*"
Driver "evdev"
EndSection
Section "InputClass"
Identifier "evdev tablet catchall"
MatchIsTablet "on"
MatchDevicePath "/dev/input/event*"
Driver "evdev"
EndSection
Section "InputClass"
Identifier "evdev touchscreen catchall"
MatchIsTouchscreen "on"
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EndSection

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This question was solved.
View Solution.

Hi,
In that case, try the following.
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Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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View Solution.

My solution is here (registry editing required):
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Hi
My notebook Envy 15 TS (product number C8P48AV) audio stopped working.
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Then I upgraded to windows 8.1 and it stopped again..
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This question was solved.
View Solution.

Hi Luiz,
Try the following.
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DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Satellite M100 sound not working after installing Windows 7

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Many Thanks.
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Hi,
For me the case is clear: Windows 7 is not the market as yet and its not released as yet. So I think this is the problem.
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http://www.csd.toshiba.com
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Satellite L655 - Sound not working on fresh install of Windows 7 Pro x64

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