Satellite L850-1RZ constantly erasing my data

Hello!
I hope you guys could help me! I have a toshiba notebook model satellite L850 - 1RZ with windows 8 that I bought a year ago, after two months since I bought it, it started to do strange things like when I turn it on it lasted a eternity to show the start screen and the colours and distributions was completely different and it erased all my folders and data but if I restarted it again then everything goes normal.
This happened lots of times 'till some day it didn't go back to normal, so I called the technical service and they told me that it seems to be a virus so i should reboot my pc with my security copy and so I did. That seemed to be the end of the problem with the format of my pc. But 2 months later it started to happened again, and this time i didn't know what to do because i didn't thought it would be a virus since I haven't use my pc to surf the web, but still I thought that maybe it was any of the programs that I have installed so I reboot my pc again formating everything. And so a month later it begun again and now I'm really lost, because this time I didn't surf the web at all and I only install 2 programs and they are installated in other pcs of mine so I know they're not the problem and I'm seriously thinking that it may be a pc problem but I don't know what to do...
I really would appreciate some help!!!
Thank you guys!!

Described issue is really interesting and sounds somehow mystic. You know very well that notebook, usually, cannot do something n its own. Everything can be controlled by different software and standard settings.
Unfortunately on this virtual way it is not easy to offer some diagnostic and explanation why all this happen. I really don't know what kind of advice I can give you.
Best thing to do is complete OS reinstallation and usage of factory settings but you have already done this.
Maybe stupid question now but do you use your notebook alone or someone else has access to it?

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That doesn't appear to be a US model, and this is the forums for Toshiba USA. You may want to contact Toshiba in your region. If it's a European model, you could check the Toshiba Europe forums.
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Hi
I think you will not get here an proper answer why the data recovery people needs such firmware since this is user to user forum.
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I have the problem that constantly runs in my Nootebook the fan. How can I open the case and clean it?
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Satellite L850 PSKACA-03S011
Hi There
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Here an useful and interesting information:
+Windows 8 Recovery & Repair+
http://aps2.toshiba-tro.de/kb0/TSB2A03ES0000R01.htm
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Hi
The Satellite L850-1HP was preinstalled with Win 8 64bit.
Do you have problems installing the Win 8 updates?
Usually you will get an error message if an update has failed.
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Probably your problem has nothing to do with the picture issue mentioned in the technical document posted by MisterX.
I could read in your first post above, that this issue appeared exactly after the driver update.
> A couple of weeks ago I attempted to update the catalyst driver and have had problems ever since.
Are you 100% sure that the display driver update has caused this problem?
You have also mentioned that this issue does not appear always but sporadically and every once in a while.
From my point of few there are some open questions:
1) Is it really an graphic card driver problem or maybe an GPU issue?
If the issue did not appear in the past (before the GPU driver update) then yes: it could be related to the driver.
2) The notebook support also an Intel HD graphic card (its part of the Intel CPU)
I think you should check if the same issue would appear using the Intel GPU.
Try to uninstall the AMD driver (from device manager as well as from programs & features are within the control panel) and test it using Intel GPU only.
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Dears
I have Satellite L850 , and one time i have opened it there is a message titled [ Toshiba recovery wizards ]
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attached the message image
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when the recovery is executed , data will be deleted and rewritten .
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Toshiba Europe Backup Media Online Shop
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Attachments:
L850UsersManual.pdf ‏5549 KB

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Hi,
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Problem solved, after even a deeper google search, i found that if y make a shortcut and add to it a command (-OVERALL), it forcefully installs all components.
Message was edited by: chmpotzolis

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Hi,
I've bought a Toshiba Satellite L850-150 (AMD Radeon HD 7670M) 3 days ago and I don't know if getting angry with AMD for restricting their drivers or with Toshiba for not updating their own drivers.
Can you give me a technical reason for making your laptops incompatible with the generic AMD drivers?
I thought an AMD Radeon HD 7670M was an AMD Radeon HD 7670M in a Toshiba, in an ASUS, in an Acer, etc. If you do your laptops incompatible with other drivers, at least, mantain your own drivers up to date.

> {quote:title=Silas wrote:}{quote}
> It is well known that graphic card manufacturers dont support mobile units and this support is for notebook manufacturers only.
Well, I have an other notebook from and I can update its ATI Mobility Radeon HD 3470 with AMD drivers.
> {quote:title=Silas wrote:}{quote}
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$ wgetpaste ~/.xinitrc
File does not exist
$ wgetpaste /etc/X11/xorg.conf
File does not exist
$ wgetpaste /var/log/Xorg.0.log
https://gist.github.com/anonymous/5433364
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01:00.0 VGA compatible controller: Advanced Micro Device [AMD] nee ATI Thames XT/GL [Radeon HD 7600M Series]
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Linux satellite 3.8.7-1-ARCH #1 SMP PREEMPT Sat Apr 13 09:01:47 CEST 2013 x86_64 GNU/Linux
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Last edited by alcafar (2013-04-22 09:16:36)

Modeler wrote:
Have you had any luck with the proprietary driver (Catalyst)?
https://wiki.archlinux.org/index.php/AMD_Catalyst
I tried, but the guide is out of date:
This article or section is out of date.
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Satellite L850-1RZ constantly erasing my data

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