Satellite lid hinge broken

I am currently deployed to the Middle East. Stateside, I work as a computer technician and operate a helpdesk. I deal with various computer brands on a day to day basis. I bought a Toshiba laptop, model Satellite C655-S5122, for personal use from a friend before I deployed. I already owned an ASUS tablet but wanted a way to more conveniently take online college courses. The Toshiba was only two months old when I purchased it. I inspected the computer and there was no damage to the outside and functioned properly. Three months after I purchased the computer I noticed the left hinge of the lid did not close properly. Not long afterwards the right hinge started malfunctioning also. I have seen this issue in other computer brands. Typically the issue can be resolved with replacing a screw that is loose or fallen out all together. I took the back off the computer in an attempt to tighten the screws that hold the hinges in place. It did not take me long to realize just how poorly made this computer is. The hinges were screwed into the bottom plastic shell. The plastic screw holes that hold the hinges in place had completely broken off. The screw holes were not even reinforced. I understand this is a base model computer; however, it was unable to hold up to normal wear and tear. The computer has not been dropped, hit, or slammed. When closing the lid I have always held both sides and closed it easily. I am very disappointed in how this computer was designed. I have attached pictures showing the problem. Pic 1 shows the screws that hold down the hinge with the broken plastic attached.Pic 2 shows the plastic that houses the screw holes. The plastic was painted copper to look like metal.Pic 3 shows both hinges that have broken the plasticPic 4 shows the broken plastic that used to be the screw holes I want to reiterate that the computer in the above pictures was not dropped or mishandled in any way. The damages occurred from normal wear and tear. The Toshiba Satellite C655-S5122 is by far the most poorly designed computer I have ever worked on. I will not be purchasing another Toshiba brand product and will not recommend the brand to my customers until Toshiba can produce a better product.

So my son got the Satellite C655 for Christmas 2011. He only needed it for minecraft so it seemed like a more than cabable laptop. How wrong.Wish I had seen rewiews here first.The hinge broke on the right side of the laptop, and he continued to use it, though not much time passed before the screen stopped working. We got him another one (ok so now I sound really dumb..). Anyways we put the broken one to one side until my wife said she could do with a new laptop, You know what? We should get the broken one repaired under warranty. HaHa..You have all read the rest, pay for sending it back after explaining the reason for sending it back, and of course Sir, We at Tossiba will fix it for you.So now...
SubjectQuote Hold Discussion Thread Response Via Email (Susan Herrschaft)12/11/2012 04:23 PMHere are two pictures showing liquid damage.
Thank you for your patience,
Toshiba Repair Depot Customer By Phone (Entered by Toshiba Customer Relations)12/10/2012 04:04 PMI would like to see the pictures Customer By Phone (Entered by Erika Sala)12/10/2012 04:00 PMI have a case number **** Removed***. It said that they are attaching pictures and there's no picture. Response Via Email (Susan Herrschaft)12/10/2012 03:23 PMYour computer is currently on a quote hold because we found LIQUID_DAMAGE_REPLACE SYSTEM BOARD_KEYBOARD. The standard warranty does not cover this type of issue. If you would like us to proceed with this repair there will be a charge of
$ 325.00.We accept Visa, Mstr Cd & Amex. Please give us a call at 1-800-457-7777. If we do not hear back from you, we will send the unit back unrepaired on 12/14/12. The reference number is 1**** Removed***.
I am attaching the pictures of the damage Question Reference #**** Removed***Date Created: 12/10/2012 03:23 PMLast Updated: 12/11/2012 04:23 PMStatus: Pending – Waiting on Customer Yeah... Well... Tossiba will not fix the hinge which has caused the screen to fail. They state water damage, and once the system board & keyboard are replaced they will send it back (please note - with the screen not working or the hinge fixed, so its useless.Not sure what to do as I'm quite prepared to go via the Jams arbitration which is $400 though Tossiba will refund the cost. I'm looking at this and should speak to Jams http://www.jamsadr.com. pictures attached that Tossiba sent me (very kindly)... Toshiba corprate division called yesterday & you are correct in thinking that toshiba denies any faults with its hinges. It's all my sons fault & he has to pay for it even though he is 12 and cant work!!! Another big disaster should have purchased him an Apple like I have as their help is amasing, and not transfered to an agent in India that can't access information unless you allow then two minutes (maybe that is the connection speed of Toshiba computers)! I'm very unhappy and will be looking to get compensation.

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