Satellite M110: Wireless Broadband USB Modem fails to Install

Hello all,
I have a M110 Satelite mahine running XP SP3.
I have tried two different brands of Wireless USB modems. Both install the modem portion of the drivers corectly and the Device Manager shows this. However the Coms Port drivers do not install. The installation wizard gives the message "Driver's did not install correctly, Access is denied".
The modem providers cannot explain the failure as the modems will work on my desktop (vista) machine without any issues just plug and play so to speak.
I have tried -
1)disabling all anitvirus and firewall programs.
2)disabling and/or removing all other modems and internet connections
3)updating BIOS
4)re-starts completed after all above steps
5)Checked all drivers are the latest and most up to date.
Reverting to the "out of box" state by re-loading windows is not an option as I run a number programs on my machine which are no longer available in the format I use in my business. Some suggestion has been made by one tech that the Windows Registry Values are incorrect and are blocking the installation?

You said, that the Wireless USB modems works on your desktop with Vista. Do the modems support Windows XP or Windows XP SP3?
I would make a downgrade to SP2.
Furthermore I think the best way would be a reinstallation of Windows. If its not an option, test it on an other HDD in notebook.
So you have no risk to loose your data.

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    aug 22 13:48:02 AsusN56VZ ModemManager[314]: <info> Simple connect state (3/8): Enable
    aug 22 13:48:02 AsusN56VZ ModemManager[314]: <info> Modem /org/freedesktop/ModemManager1/Modem/1: state changed (disabled -> enabling)
    aug 22 13:48:02 AsusN56VZ NetworkManager[315]: <info> (ttyUSB3) modem state changed, 'disabled' --> 'enabling' (reason: user-requested)
    aug 22 13:48:02 AsusN56VZ ModemManager[314]: <warn> (ttyUSB3): port attributes not fully set
    aug 22 13:48:02 AsusN56VZ ModemManager[314]: <warn> (ttyUSB4): port attributes not fully set
    aug 22 13:48:05 AsusN56VZ ModemManager[314]: <info> Modem /org/freedesktop/ModemManager1/Modem/1: 3GPP Registration state changed (unknown -> registering)
    aug 22 13:48:05 AsusN56VZ ModemManager[314]: <info> Modem /org/freedesktop/ModemManager1/Modem/1: 3GPP Registration state changed (registering -> home)
    aug 22 13:48:05 AsusN56VZ ModemManager[314]: <info> Modem /org/freedesktop/ModemManager1/Modem/1: 3GPP location updated (MCC: '0', MNC: '0', Location area code: '4FB9', Cell ID: '9C65539')
    aug 22 13:48:05 AsusN56VZ ModemManager[314]: <info> Modem /org/freedesktop/ModemManager1/Modem/1: 3GPP location updated (MCC: '260', MNC: '3', Location area code: '4FB9', Cell ID: '9C65539')
    aug 22 13:48:06 AsusN56VZ ModemManager[314]: <info> Modem /org/freedesktop/ModemManager1/Modem/1: state changed (enabling -> registered)
    aug 22 13:48:06 AsusN56VZ ModemManager[314]: <info> Simple connect state (4/8): Wait to get fully enabled
    aug 22 13:48:06 AsusN56VZ ModemManager[314]: <info> Simple connect state (5/8): Register
    aug 22 13:48:06 AsusN56VZ ModemManager[314]: <info> Simple connect state (6/8): Bearer
    aug 22 13:48:06 AsusN56VZ NetworkManager[315]: <info> (ttyUSB3) modem state changed, 'enabling' --> 'registered' (reason: user-requested)
    aug 22 13:48:06 AsusN56VZ NetworkManager[315]: <info> WWAN now enabled by management service
    aug 22 13:48:06 AsusN56VZ ModemManager[314]: <info> Simple connect state (7/8): Connect
    aug 22 13:48:06 AsusN56VZ ModemManager[314]: <info> Modem /org/freedesktop/ModemManager1/Modem/1: state changed (registered -> connecting)
    aug 22 13:48:06 AsusN56VZ NetworkManager[315]: <info> (ttyUSB3) modem state changed, 'registered' --> 'connecting' (reason: user-requested)
    aug 22 13:48:06 AsusN56VZ ModemManager[314]: <info> Modem /org/freedesktop/ModemManager1/Modem/1: signal quality updated (40)
    aug 22 13:48:06 AsusN56VZ ModemManager[314]: <info> Modem /org/freedesktop/ModemManager1/Modem/1: access technology changed (unknown -> hsdpa, hsupa)
    aug 22 13:48:09 AsusN56VZ ModemManager[314]: <info> Modem /org/freedesktop/ModemManager1/Modem/1: state changed (connecting -> connected)
    aug 22 13:48:09 AsusN56VZ ModemManager[314]: <info> Simple connect state (8/8): All done
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> (ttyUSB3) modem state changed, 'connecting' --> 'connected' (reason: user-requested)
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> Activation (ttyUSB3) Stage 2 of 5 (Device Configure) scheduled...
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> Activation (ttyUSB3) Stage 2 of 5 (Device Configure) starting...
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> (ttyUSB3): device state change: prepare -> config (reason 'none') [40 50 0]
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> (ttyUSB3): bringing up device.
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> Activation (ttyUSB3) Stage 2 of 5 (Device Configure) successful.
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> Activation (ttyUSB3) Stage 3 of 5 (IP Configure Start) scheduled.
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> Activation (ttyUSB3) Stage 2 of 5 (Device Configure) complete.
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> Activation (ttyUSB3) Stage 3 of 5 (IP Configure Start) started...
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> (ttyUSB3): device state change: config -> ip-config (reason 'none') [50 70 0]
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> Activation (wwp0s20u2i7) Beginning DHCPv4 transaction (timeout in 45 seconds)
    aug 22 13:48:09 AsusN56VZ kernel: IPv6: ADDRCONF(NETDEV_UP): wwp0s20u2i7: link is not ready
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> dhclient started with pid 2351
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> Activation (ttyUSB3) Stage 4 of 5 (IPv6 Configure Timeout) scheduled...
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> Activation (ttyUSB3) Stage 3 of 5 (IP Configure Start) complete.
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> Activation (ttyUSB3) Stage 4 of 5 (IPv6 Configure Timeout) started...
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> Activation (ttyUSB3) Stage 4 of 5 (IPv6 Configure Timeout) complete.
    aug 22 13:48:09 AsusN56VZ dhclient[2351]: Internet Systems Consortium DHCP Client 4.2.5-P1
    aug 22 13:48:09 AsusN56VZ dhclient[2351]: Copyright 2004-2013 Internet Systems Consortium.
    aug 22 13:48:09 AsusN56VZ dhclient[2351]: All rights reserved.
    aug 22 13:48:09 AsusN56VZ dhclient[2351]: For info, please visit https://www.isc.org/software/dhcp/
    aug 22 13:48:09 AsusN56VZ dhclient[2351]:
    aug 22 13:48:09 AsusN56VZ NetworkManager[315]: <info> (wwp0s20u2i7): DHCPv4 state changed nbi -> preinit
    aug 22 13:48:09 AsusN56VZ dhclient[2351]: Listening on LPF/wwp0s20u2i7/8e:1d:fe:e0:02:07
    aug 22 13:48:09 AsusN56VZ dhclient[2351]: Sending on LPF/wwp0s20u2i7/8e:1d:fe:e0:02:07
    aug 22 13:48:09 AsusN56VZ dhclient[2351]: Sending on Socket/fallback
    aug 22 13:48:09 AsusN56VZ dhclient[2351]: DHCPDISCOVER on wwp0s20u2i7 to 255.255.255.255 port 67 interval 5
    aug 22 13:48:14 AsusN56VZ dhclient[2351]: DHCPDISCOVER on wwp0s20u2i7 to 255.255.255.255 port 67 interval 5
    aug 22 13:48:19 AsusN56VZ dhclient[2351]: DHCPDISCOVER on wwp0s20u2i7 to 255.255.255.255 port 67 interval 7
    aug 22 13:48:26 AsusN56VZ dhclient[2351]: DHCPDISCOVER on wwp0s20u2i7 to 255.255.255.255 port 67 interval 7
    aug 22 13:48:33 AsusN56VZ dhclient[2351]: DHCPDISCOVER on wwp0s20u2i7 to 255.255.255.255 port 67 interval 7
    aug 22 13:48:36 AsusN56VZ ModemManager[314]: <info> Modem /org/freedesktop/ModemManager1/Modem/1: signal quality updated (40)
    aug 22 13:48:40 AsusN56VZ dhclient[2351]: DHCPDISCOVER on wwp0s20u2i7 to 255.255.255.255 port 67 interval 10
    aug 22 13:48:50 AsusN56VZ dhclient[2351]: DHCPDISCOVER on wwp0s20u2i7 to 255.255.255.255 port 67 interval 17
    aug 22 13:48:54 AsusN56VZ NetworkManager[315]: <warn> (wwp0s20u2i7): DHCPv4 request timed out.
    aug 22 13:48:54 AsusN56VZ NetworkManager[315]: <info> (wwp0s20u2i7): canceled DHCP transaction, DHCP client pid 2351
    aug 22 13:48:54 AsusN56VZ NetworkManager[315]: <info> Activation (ttyUSB3) Stage 4 of 5 (IPv4 Configure Timeout) scheduled...
    aug 22 13:48:54 AsusN56VZ NetworkManager[315]: <info> Activation (ttyUSB3) Stage 4 of 5 (IPv4 Configure Timeout) started...
    aug 22 13:48:54 AsusN56VZ NetworkManager[315]: <info> (ttyUSB3): device state change: ip-config -> failed (reason 'ip-config-unavailable') [70 120 5]
    aug 22 13:48:54 AsusN56VZ NetworkManager[315]: <warn> Activation (ttyUSB3) failed for connection 'Orange PL'
    aug 22 13:48:54 AsusN56VZ NetworkManager[315]: <info> Activation (ttyUSB3) Stage 4 of 5 (IPv4 Configure Timeout) complete.
    aug 22 13:48:54 AsusN56VZ NetworkManager[315]: <info> (ttyUSB3): device state change: failed -> disconnected (reason 'none') [120 30 0]
    aug 22 13:48:54 AsusN56VZ NetworkManager[315]: <info> (ttyUSB3): deactivating device (reason 'none') [0]
    aug 22 13:48:54 AsusN56VZ ModemManager[314]: <info> Modem /org/freedesktop/ModemManager1/Modem/1: state changed (connected -> disconnecting)
    aug 22 13:48:54 AsusN56VZ NetworkManager[315]: <info> (ttyUSB3) modem state changed, 'connected' --> 'disconnecting' (reason: user-requested)
    Last edited by Shocker (2013-09-14 20:08:08)

    Shocker wrote:I don't think it's kernel problem, because Linux Mint 15 have kernel 3.8 and there is everything fine. Maybe systemd (Fedora & Arch have systemd, but Mint sysvinit..), maybe version of dhcpcd, I have no idea...
    To test, I downgraded my kernel
    ~ ᐅ uname -r
    3.9.5-301.fc19.x86_64.debug
    And now I see in messages
    Sep 15 09:46:17 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) starting connection 'Telstra'
    Sep 15 09:46:17 localhost NetworkManager[724]: <info> (wwp0s29u1u1i7): device state change: disconnected -> prepare (reason 'none') [30 40 0]
    Sep 15 09:46:17 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 1 of 5 (Device Prepare) scheduled...
    Sep 15 09:46:17 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 1 of 5 (Device Prepare) started...
    Sep 15 09:46:17 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 1 of 5 (Device Prepare) complete.
    Sep 15 09:46:17 localhost modem-manager[757]: <info> (ttyUSB2) opening serial port...
    Sep 15 09:46:17 localhost modem-manager[757]: <warn> (ttyUSB2): port attributes not fully set
    Sep 15 09:46:17 localhost modem-manager[757]: <info> Modem /org/freedesktop/ModemManager/Modems/1: state changed (disabled -> enabling)
    Sep 15 09:46:17 localhost dbus-daemon[618]: modem-manager[757]: <info> (ttyUSB2) opening serial port...
    Sep 15 09:46:17 localhost dbus-daemon[618]: modem-manager[757]: <warn> (ttyUSB2): port attributes not fully set
    Sep 15 09:46:17 localhost dbus-daemon[618]: modem-manager[757]: <info> Modem /org/freedesktop/ModemManager/Modems/1: state changed (disabled -> enabling)
    Sep 15 09:46:18 localhost dbus-daemon[618]: modem-manager[757]: <info> (ttyUSB2): using PDU mode for SMS
    Sep 15 09:46:18 localhost modem-manager[757]: <info> (ttyUSB2): using PDU mode for SMS
    Sep 15 09:46:18 localhost dbus-daemon[618]: modem-manager[757]: <info> Modem /org/freedesktop/ModemManager/Modems/1: state changed (enabling -> enabled)
    Sep 15 09:46:18 localhost modem-manager[757]: <info> Modem /org/freedesktop/ModemManager/Modems/1: state changed (enabling -> enabled)
    Sep 15 09:46:18 localhost NetworkManager[724]: <info> WWAN now enabled by management service
    Sep 15 09:46:19 localhost dbus-daemon[618]: modem-manager[757]: <info> Modem /org/freedesktop/ModemManager/Modems/1: state changed (enabled -> registered)
    Sep 15 09:46:19 localhost modem-manager[757]: <info> Modem /org/freedesktop/ModemManager/Modems/1: state changed (enabled -> registered)
    Sep 15 09:46:19 localhost dbus-daemon[618]: modem-manager[757]: <info> Modem /org/freedesktop/ModemManager/Modems/1: state changed (registered -> connecting)
    Sep 15 09:46:19 localhost modem-manager[757]: <info> Modem /org/freedesktop/ModemManager/Modems/1: state changed (registered -> connecting)
    Sep 15 09:46:19 localhost dbus-daemon[618]: modem-manager[757]: <info> Modem /org/freedesktop/ModemManager/Modems/1: state changed (connecting -> connected)
    Sep 15 09:46:19 localhost modem-manager[757]: <info> Modem /org/freedesktop/ModemManager/Modems/1: state changed (connecting -> connected)
    Sep 15 09:46:19 localhost kernel: [ 5056.773068] IPv6: ADDRCONF(NETDEV_UP): wwp0s29u1u1i7: link is not ready
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 2 of 5 (Device Configure) scheduled...
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 2 of 5 (Device Configure) starting...
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> (wwp0s29u1u1i7): device state change: prepare -> config (reason 'none') [40 50 0]
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> (wwp0s29u1u1i7): bringing up device.
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 2 of 5 (Device Configure) successful.
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 2 of 5 (Device Configure) complete.
    Sep 15 09:46:19 localhost avahi-daemon[607]: Registering new address record for fe80::c0c3:a2ff:fe4a:207 on wwp0s29u1u1i7.*.
    Sep 15 09:46:19 localhost kernel: [ 5056.876750] IPv6: ADDRCONF(NETDEV_CHANGE): wwp0s29u1u1i7: link becomes ready
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 3 of 5 (IP Configure Start) scheduled.
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 3 of 5 (IP Configure Start) started...
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> (wwp0s29u1u1i7): device state change: config -> ip-config (reason 'none') [50 70 0]
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Beginning DHCPv4 transaction (timeout in 45 seconds)
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> dhclient started with pid 10376
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 4 of 5 (IPv6 Configure Timeout) scheduled...
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 3 of 5 (IP Configure Start) complete.
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 4 of 5 (IPv6 Configure Timeout) started...
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 4 of 5 (IPv6 Configure Timeout) complete.
    Sep 15 09:46:19 localhost dhclient[10376]: Internet Systems Consortium DHCP Client 4.2.5
    Sep 15 09:46:19 localhost dhclient[10376]: Copyright 2004-2013 Internet Systems Consortium.
    Sep 15 09:46:19 localhost dhclient[10376]: All rights reserved.
    Sep 15 09:46:19 localhost dhclient[10376]: For info, please visit https://www.isc.org/software/dhcp/
    Sep 15 09:46:19 localhost dhclient[10376]:
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> (wwp0s29u1u1i7): DHCPv4 state changed nbi -> preinit
    Sep 15 09:46:19 localhost dhclient[10376]: Listening on LPF/wwp0s29u1u1i7/c2:c3:a2:4a:02:07
    Sep 15 09:46:19 localhost dhclient[10376]: Sending on LPF/wwp0s29u1u1i7/c2:c3:a2:4a:02:07
    Sep 15 09:46:19 localhost dhclient[10376]: Sending on Socket/fallback
    Sep 15 09:46:19 localhost dhclient[10376]: DHCPREQUEST on wwp0s29u1u1i7 to 255.255.255.255 port 67 (xid=0x6e8c90b2)
    Sep 15 09:46:19 localhost dhclient[10376]: DHCPNAK from 10.102.67.253 (xid=0x6e8c90b2)
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> (wwp0s29u1u1i7): DHCPv4 state changed preinit -> expire
    Sep 15 09:46:19 localhost dhclient[10376]: DHCPDISCOVER on wwp0s29u1u1i7 to 255.255.255.255 port 67 interval 6 (xid=0xae2cec8)
    Sep 15 09:46:19 localhost dhclient[10376]: DHCPREQUEST on wwp0s29u1u1i7 to 255.255.255.255 port 67 (xid=0xae2cec8)
    Sep 15 09:46:19 localhost dhclient[10376]: DHCPOFFER from 10.102.67.253
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> (wwp0s29u1u1i7): DHCPv4 state changed expire -> preinit
    Sep 15 09:46:19 localhost dhclient[10376]: DHCPACK from 10.102.67.253 (xid=0xae2cec8)
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> (wwp0s29u1u1i7): DHCPv4 state changed preinit -> bound
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> address 10.102.67.12
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> prefix 24 (255.255.255.0)
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> gateway 10.102.67.12
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> nameserver '10.4.81.103'
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> nameserver '10.4.182.20'
    Sep 15 09:46:19 localhost NetworkManager[724]: nm_ip4_config_add_wins: assertion `wins > 0' failed
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> wins '0.0.0.0'
    Sep 15 09:46:19 localhost NetworkManager[724]: nm_ip4_config_add_wins: assertion `wins > 0' failed
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> wins '0.0.0.0'
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 5 of 5 (IPv4 Configure Commit) scheduled...
    Sep 15 09:46:19 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 5 of 5 (IPv4 Commit) started...
    Sep 15 09:46:19 localhost avahi-daemon[607]: Joining mDNS multicast group on interface wwp0s29u1u1i7.IPv4 with address 10.102.67.12.
    Sep 15 09:46:19 localhost avahi-daemon[607]: New relevant interface wwp0s29u1u1i7.IPv4 for mDNS.
    Sep 15 09:46:19 localhost avahi-daemon[607]: Registering new address record for 10.102.67.12 on wwp0s29u1u1i7.IPv4.
    Sep 15 09:46:19 localhost dhclient[10376]: bound to 10.102.67.12 -- renewal in 97473 seconds.
    Sep 15 09:46:20 localhost NetworkManager[724]: <info> (wwp0s29u1u1i7): device state change: ip-config -> secondaries (reason 'none') [70 90 0]
    Sep 15 09:46:20 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) Stage 5 of 5 (IPv4 Commit) complete.
    Sep 15 09:46:20 localhost NetworkManager[724]: <info> (wwp0s29u1u1i7): device state change: secondaries -> activated (reason 'none') [90 100 0]
    Sep 15 09:46:20 localhost NetworkManager[724]: <info> Policy set 'Telstra' (wwp0s29u1u1i7) as default for IPv4 routing and DNS.
    Sep 15 09:46:20 localhost NetworkManager[724]: <info> Activation (wwp0s29u1u1i7) successful, device activated.
    I'm going to ask on #fedora and see how i can best diagnose what's going on. At least I now have it working, albeit on an older kernel.
    Last edited by qnm (2013-09-14 23:48:05)

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