Satellite M300 - Fingerprint Scanner won't let me in

Hi guys,
I have an M300 series Notebook, with the fingerprint scanner.
I got the scanner working when I first got the notebook (3 days ago). But on the tutorial, it keps saying, 'Too short'. Anyway, I finally scanned in a finger, and it seemed to work OK. It would take me 5, 6 attempts, but then it would log me in.
I then reinstalled the O.S, going from Home Premium, to Vista Ultimate. After installing the fingerprint scanner software, it somehow remembered my finger! I never 'Enrolled' it. Also, it was scanning first time, everytime. well, maybe 8 out of 10 times. This worked well, but then suddenly today, I tried to login, and it says 'No Match'.
It's possible that there was maybe dust on the sensor, so the initial scans were not good... and now the dust has gone? That's the only thing I can think of.
So, my question: Is there a way to reset my fingerprint, and re-enroll them? To get to settings, you need to scan your finger! :(
Is there no way I can get to the settings via my typed-in password? How can I reset my finger prints?

The fingerprints are stored in the hardware, so when you reinstall Windows, the fingerprints will still be there.
Try cleaning your finger, and when you swipe, don't push too hard.

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Message was edited by: chmpotzolis

Installed invisible shield, now fingerprint scanner won't work!!

Has anyone else experienced this problem? the guy at the apple store installed it for me, and later on, my fingerprint scanner stopped working with both unlocking my phone, and trying to add new fingerprints. i've tried both soft and hard resets but nothing seems to be working. help!!!

Does the shield cover the scanner? Since you're at the Apple store, did you even consider speaking with the person who assisted you?

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This is getting old. Every time Firefox updates, my fingerprint scanner stops working. How can I make it work?

See this thread from HP -> http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and/HP-Simple-pass-Not-detecting-fingerprint-reader/td-p/546075
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I have an HP Laptop. It has a fingerprint scanner for sign in and passwords. I just updated to the newest version of firefox, and my fingerprint scanner won't come up on websites.

I am running an HP Pavilion dv7 Notebook PC, Windows 7 Home Premium, with an HP SimplePass for security and password storage. With the previous Firefox, when I would open a website that had sign in and password information, the fingerprint icon would come up in the top left hand side, and I could swipe my finger and it automatically entered the information. When I recently updated to the latest version of firefox, this option is no longer available. Any help would be greatly appreciated.

Try:
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How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
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How do I reset the fingerprint scanner on the Toshiba laptop?

My fingerprint scanner won't recognize my fingerprint. How do I reset it, because I forgot my password?

>How do I reset it, because I forgot my password?
Sorry but if this can be reset so easy then every stolen notebook can be reset.
Are we writing here about notebook protection or what? :)

Solution for fingerprint scanner failure after ThinkVantage upgrade!

Hi Everyone,
I keep seeing a number of posts about problems with the fingerprint scanner after you let the ThinkVantage updater run and update the fingerprint software. I found a solution last week and it has been working flawlessly since then. I posted it here:
http://forums.lenovo.com/lnv/board/message?board.id=T_Series_Thinkpads&thread.id=19388
However here is are the details:
I ran into the same problem, however I found a solution that has worked for me. I went into the control panel and open programs and features. What I noticed was that there were two different versions of the fingerprint software installed. I uninstalled both of them, rebooting when required until they were gone. I then downloaded the latest version of the fingerprint software from here: http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70598
After installing it, my scanner is working like a charm! Hopefully this helps you out as well!
Cheers!
Chris

Looks like some magic (i.e., simple full system restart) helped. After that ACPI looks normal. Some errors still are in dmesg, but seemingly not critical.

Satellite m300 won't boot! please help!

Hi,
I've got a bit of an issue here.. I have a Satellite m300.. a white one..
and it won't boot... I've had this very issue before but it turned out to be an external USB HDD that stopped it from booting up but now even with everything removed it still won't boot.
And it was fine until yesterday, it just gave up.. I am away from home for work so I have all the work stuff and unfortunately without my recovery cd, but my guess is that it won't even read it..
So this is what happens..
turn on..
all light come on.. including power and all the white lights around the keypad..
and then maybe 5 sedconds later caplock and numlock(?) green lights flash..
then it's a dead still.. no HDD activities or sound.. just dead quite..
the screen remains black blank through out..
it seems to get stuck here before reaching the post screen.
i thought the power button usually took more than just a push to turn off? it instantly swithces off with a single push of the power button..
I think this laptop is like on sleep or something and can't seem to wak up.. maybe?
And it has vista.
Please help.. I have some important work files I need to recover at least before formatting..
and that has to wait till I get home which won't be for a month or so..
which also lets me take it back for warranty as well..
any help appreciated!!!
cheers,
Min

Quote
Originally posted by syar2003
If running a LCD display with DVI connection , try to hook it up with
an analog VGA cable.
Can also be that the motherboard fails to initialize the vga AGP card.
Turn off all power incl. AC .
Disconnect all devices from motherboard : AGP/memory/drives/floppy/USB/PCI cards etc. take out the 20pin & 4pin PSU connectors and reset the motherboards
cmos .
Assemble PSU connectors ,only one DIMM module and graphics card and turn it on and se if you get a post .
Just removed all components. I reset the CMOS. I then reconnected the 20pin and 4pin, 1 stick ram, and the video card (no ide devices, no mouse, keyboard cd drives) and the monitor doesn't show up. I also tried another monitor so it isn't the monitor.
Could it have a bad AGP port?
Any other suggestions? I am thouroughly stumped. Also the power and reset buttons don't work no matter what configuaration I put the front panel connectors in. The Power LED is lit up and it doesn't work and the reset light is off and it doesn't work.
Also noticed one of my fans connected to one of the two other fan pins on the motherboard isn't working.
What a nightmare.

Satellite A200/W00 - Fingerprint Scanner not being recognised by software

Hi.
I'm running a Satellite A200/W00 Toshiba laptop (PSAF6A-0W00IN), and I just recently installed my brand new Windows 7 Professional that I just bought.
I found the Windows 7 Drivers for my laptop on the website and installed the Protector Suite QL 5.8.0.4024, and it installed just fine.
Once I restart my computer after installing, on the login screen where the fingerprint scanner button is to log in it says 'Cannot read scanning device', or something along those lines.
When I log in there is another pop-up with the program on the task bar stating the same thing, that my fingerprint scanning device needs to be plugged in. It's built into the laptop, it shouldn't need 'plugging in'.
I tried uninstalling the drivers for my Biometric device, and then on scanning for hardware changes it immediately detected my Fingerprint scanner again and reinstalled the drivers from it.
So, my Fingerprint scanner is clearly working, but Protector Suite QL isn't detecting it. I don't understand why.
Anyone discovered this problem or know how to fix it? I can't exactly check the state of my scanner as it is built into my laptop.

I'm not sure what the TrueSuite Access Manager you mentioned is. If that is the program that you use for managing your fingerprints/logging in with fingerprint reader, then that is a different program than what I had come with my laptop.
The program that came with my laptop for managing fingerprints and the reader is UPEK Protector Suite QL, and it used to work perfectly fine on Win7 RC and Vista Home Premium.
I can't register my fingerprints at all as the program that is supposed to do it isn't finding my fingerprint reader. Logging in with the fingerprint reader is an option at the moment at the login screen, but as mentioned it says that it cannot find the reader.
I have 'Fingerprint Login' selected in the settings with 'Allow to bypass logon using Windows password' and 'Allow user selfenroll in login', and other settings are set to 'Convenient' mode.
I've taken a screenshot of the exact popup that comes up whenever I try to access the Fingerprint reader to register/check storage, and have uploaded it. Here is a link: [http://img94.imageshack.us/img94/4880/fingerprinterror.jpg]

Fingerprint scanner issue with Win 7 and Satellite Pro A300

SORRY MODEL IS A300.
Upgraded/overlayed Vista to Windows 7 Professional and have found fingerprint scanner not working.
Unable to remove program and wont accept fresh install of fingerprint scanner or even new fingerprint to be scanned. (Old Vista program working in background somehwere?)
Is the fingerprint scanner which was installed under Vista now not compatible with WIndows 7.
There seems to be no upgrades or downloads for Fingerprint Drivers for Windows 7 as yet.
Message was edited by: lasdec1

Hi mate
To be honest I doubt that Win 7 drivers would be published for this oldie.
I mean the Satellite Pro A30 is a older series and even Vista drivers were not published for this model row
I searched on the Toshiba European driver page but I found only the W2k, Win XP drivers for this unit
So if you want to use Win 7 on this notebook, then you need to collect the drivers at your own hand and this would be the same with the fingerprint reader. Maybe the driver designed and released for other series would work.
It looks like Toshiba is in progress of driver release for different series you could take a look to the different series and could try the drivers.

Satellite P300 PSPCCA - fingerprint scanner malfunction

I have had my p300 for a little over 8 months know and have been using the fingerprint scanner along with the bundled software to login and to protect a VERY large amount of data personal and work related documents.
And yesterday when i wanted to access some schematics for work i opened the folder and right clicked on the file clicked file unprotection the little box with the finger print popped up said scan fingerprint i did so and it said scan too short.
I scanned again and again and again same result each time.
What do i do im thinking of sending it in for service to have the reader/scanner replaced.
I have tried reinstalling the software and i restored the entire partition from a back up from two weeks ago but with no results.
It still says too short.
Is their anything i can do on my end so i dont lose my laptop again for 6 weeks (yes it took them that long to service my laptop and in the end i still had to go pick it up from the repair centre)

Hi buddy
I found this Toshiba FAQ:
http://aps2.toshiba-tro.de/kb0/TSB9802O50000R01.htm
This doesnt provide an solution for your issue but it provide a info about the files which are protected by fingerprint.
The point is that if you would try to reinstall the OS and would move the files to other location then the files cannot be accessed anymore and you will not be able to unprotect them anymore :(
I have no idea why your fingerprint reader does not read your fingerprint. Maybe there is something wrong with the sensor or something like that
I think its not a software issue since you can receive and message from fingerprint saying the scan was too short therefore Im thinking its related to a sensor or scanner.
Hmm it would be interesting to know if the fingerprint would functions after the system recovery but this would means that whole HDD would be formatted and you would lose the files

Why won't Firefox 4 allow me to use my fingerprint scanner on my laptop?

I have an HP laptop with a built in fingerprint scanner. With previous versions of Firefox I was able to use that to log on to websites that require a username and password. However, I just downloaded Firefox 4 today and this new version will not allow me to use the fingerprint scanner. Can this be fixed?

Hello Tdp86,
It sounds like you are having an intermittent issue where you are unable to access your movies, and you cannot play them at all. I want to recommend starting by signing out of the iTunes store in settings:
From the main Apple TV menu, choose Settings > iTunes Store.
From: How to rent a movie from the iTunes Store on Apple TV
http://support.apple.com/kb/ht1498
Then restart the Apple TV:
Restart your Apple TV by selecting Settings > General > Restart.
From: Apple TV: How to restart your Apple TV
http://support.apple.com/kb/ht3180
Then test the issue again and see if it works correctly, and consistently.
Thank you for using Apple Support Communities.
Regards,
Sterling

Satellite Pro S300 and AES1610 fingerprint scanner

To whom it may concern,
I have a Toshiba Pro S300 laptop with AES1610 fingerprint scanner.
Everytime i boot windows and has been occuring for over a week now, it continually pops up wanting to install an update for AES1610, when you select ok to finish installing software it eventually opens up Truesuite Access software, and then wants to modify repair or remove.
Please can someone help me resolve this issue.
The fingerprint sensor and truesuite software is still fully operational as well.

Hi
I had this happen with Vista, it seems that Vista is trying to install newer drivers from the Windows Update site.
Warning: this might delete your finger prints and any saved passwords in the utility so if this happens you will need to add them back, make sure you know your windows password as well to get back in.
What I did from memory.
1) Go through the setup and click Finish.
2) Go to Start - Control Panel - Programs and Features
3) Find the TrueSuite Access Manager entry and uninstall that program
4) Reboot the machine.
Then...
1) Go to Start - Control Panel - Device Manager
2) Find the Personal identification devices entry and expand to see the AuthenTec Inc entry, right click it and go to Update Driver Software and use Search Automatically. This should find the newer version that Windows wants to install from the update site, follow the wizard and that hopefully will be the end of it.
I think what is happening is Windows update is trying to install a newer version but as the older version is still on the machine it's setup program is detecting the driver/program has changed and is then prompting to re-install the older version, so you get stuck in a loop.
Hope that helps.
Regards
Phil

Help! Thinkpad X60 fingerprint scanner problem! deleted fingerprints

Right, basically what happened is that i was logged into my account one day and i wanted to stop using the fingerprint scanner to log in. So i deleted my fingerprints unbeknown to me that doing so does not deactivate the fingerprint software therefore i am stuck at the log-in screen that says please swipe your finger. One mroe thing, it will not let me use my windows password because i did not delete the password for the fingerprint scanner i just removed the prints. Any help would be appreciated
Alex

Hi Alex,
Try clicking on the username. See if that brings up the option for the password.
If that doesn't work, go into the bios, (F2 at the splash screen) and click Security. Click Fingerprint and disable the Predesktop Authentication. See if you're able to logon then.
If you still can't logon, reboot and at the splash screen press F8 and that should put you in safe mode. See if you can log in then. On my X60t the fingerprint reader is disabled in safe mode. You might be able to go into the fingerprint software and turn off the fingerprint reader. Whatever you do, don't try to uninstall it. It won't totally uninstall that easy.
If none of this works, reboot and press F8 again. You could try a system restore from the screen that comes up. That's if you have a restore point back before the prints got deleted.
Good luck, let me know how you make out.
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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Some web-sites won't let me in, or send me in loops.

I hope this is the correct place to post this question. I have developed a problem with some web-sites that won't let me in. They used to, and I don't really know when the problems started, and it is only some sites. Most are well-behaved, and the same comments apply whether I am using Safari 3 or 4 or Firefox, so it doesn't really seem like a browser problem tome... more a system/set-up problem.
I am currently running OSX 10.5.6 with all the most current updates applied. My machine is a 2GHz Intel Core 2 Duo iMac, with 4GB SDRAM, linked to the web via a Dynamode router, using a wired Ethernet connection. My wife is running a slightly earlier Intel iMac through the same router... I mention this point as the problems I am asking about do not occur with her machine).
The problem is this, and occurs whether I am using Safari 3 or 4 (my 'preferred' browser), or Firefox. Certain web sites let me in so far, and then either throw me around in loops, or just refuse to take any input on certain pages. Particular ones are
www.emusic.com I choose 'Login' on the 'Start Page', which takes me to the 'Enter Login Details' page. I enter my login details and click 'Submit' and am then thrown back to the 'Start Page'.... which then produces and endless loop...
www.which-local.co.uk I enter my login details on the 'Start Page', click "Login" and am thrown back to the 'Start Page' to enter my login details again... this is again an endless loop...
www.royalmail.com I work through the sequence 'Personal Customers'/Sending mail overseas/Airmail/Buy online now/Overseas and weight/Country(Oman)/Airmail Small Packets - Buy and Print/ Enter login details and Login - Print your postage/Complete the address - Continue... and I'm back to the 'Buy Online Now' page.(Although this latter one is a longer sequence, it is very similar to the other two... there are others... one lets me get to a certain page, then will not accept any text entry on the page.)
www.apple.com I log-in with my Apple ID, and get sent to the Set Up Your Account page (which contains a blue link that would let me cancel my account. I quit there, and go back to the log-in page... just can't get in... unless I do what I havedone to enable me to write this query... that is, to restart under Safe Boot... which is a lot of fuss to get into the forums.
With all these sites, if I do a Restart and a Safe Boot (Shift Key) then the problems all disappear. And as I said earlier, the problems do not occur when I use my wife's machine. This implies to me that there is something in my set-up that is causing the problems, and which is disabled in Safe Boot.
Under OS 9 I would then have gone to the control panels and done a binary search with restarts until I had isolated the process that was causing the problem.
I have deleted Intego Firewall, and Intego Virus Barrier. They are the only major items that seem possible culprits, and which have never been installed on my wife's machine (which runs only under the built-in OSX Firewall that is configured exactly as mine is, allowing access for specific services and applications... among them Safari and Firefox), which seems to have no problems. This doesn't seem to have helped - (though they have been involved in other problems in the past, which have then been resolved). I can think of no way that I can identify what is interfering with both browsers in this way. I have both browsers configured to accept cookies, and not to block pop-ups, as each of these has caused problems with other sites in the past!!.
So where do I go from here!!?

It still sounds like there is a problem with cookies being set. Since you were previously running a virus scanner, did it do something with the cookie databases, such as change their permissions? Don't bother with repairing permissions from Disk Utility, it does nothing inside a user account - for that, you would need to use the Reset Password utility from the OS installation disk.

Satellite M300 - Fingerprint Scanner won't let me in

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