Satellite P100-238 freezes after an svchost.exe program error message:

Question

PC: Satellite P100-238 from December 2006.
approx. a minute after startup i get an error message:
Danish:
svchost.exe - programfejl
Instruktionen ved "0x745f278o" refererede hukommelse ved "0x00000000". Hukommelsen kunne ikke "read".
Klik p OK for at afslutte program.
Klik p Annuller for at udfe fejlfinding i programmet.
English translation:
svchost.exe - program error
Instruction on "0x745f278o" refered memory on "0x00000000". Memory could not "read".
Click OK for ending program
Click Cansel to do error search in the program.
After the above error message the PC freezes totally and I can only turn it off by the on/off button.
What has happened with my PC?
What should i do?
How do I get access to my data to make a backup?

Answer 1

Hi
I goggled a little bit in the net for some help and I was surprised that many Windows users have had the same problem
So I thought there must be generally something wrong with the windows operating system.
I have investigated a little bit in the MS knowledge base and found this:
http://support.microsoft.com/kb/916089/en-us
According to the MS info this problem may occur when you have Microsoft Office installed and the Windows Update Agent tries to scan for Windows Installer updates.