Satellite P300-1AN - Touchpad issue with AC adapter

I've a Satellite P300-1AN notebook and since the beginning (two weeks)
I have a touchpad issue: it is not immediately responsive and the pointer trembles when touching the pad. Very often it freezes for just one or two seconds.
This is VERY annoying. A USB mouse works perfectly.
I tried reinstalling ALPS drivers, tried Synaptics ones, tried just Windows Vista drivers: no way.
Now I have found the reason: this issue is present only when the notebook is powered by AC adapter.
With battery the touchpad is perfect.
I contacted Toshiba Service and thay said that they won't change the AC adapter if I don't try before a complete system restore!
Isn't it simpler just try with a new adapter and only then, if the problem persists, try more drastic procedures?
Has anyone had this same issue?

> I contacted Toshiba Service and thay said that they won't change the AC adapter if I don't try before a complete system restore! Isn't it simpler just try with a new adapter and only then, if the problem persists, try more drastic procedures?
The point is that your notebook should be always checked using the Toshiba factory configuration.
Why? Because the ASP wants to be sure that this issue is not related to a software problem (compatibility issue with 3rd party applications). The software issues are not covered by warranty.
Furthermore the ASP will always recover the notebook before checking any hardware parts for a malfunction. Therefore you should always backup your data from the HDD before you will send the notebook for checking.
I would recommend to reinstall the OS using the Toshiba recover disk and then check if the issue would appears.
If yes then you can contact the ASP again and could provide all details which are necessary for an technician.
Bye

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    Edited by: ARPL on Mar 29, 2010 6:02 AM

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