Satellite Pro L300 - CD/DVD does not show on my computer

Hello ! This is probably a silly / easy question but I am very new in this and..... my CD/DVD unit does not work.
It does not show on "my computer" and when I insert a disk, nothing happens (except for a buzzing noise but then nothing)....
Can someone kindly help me?
As the helpline does not answer on Saturdays...
Many thanks !

Hi
Try this;
Access the device manager and remove the CD/DVD drive from the device manager list.
Then access the registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Reboot the notebook and check it again.

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