Satellite Pro L300 has been freezing

Hi,
I purchased two of these for my daughters at Xmas,one has been in for repair due to the battery charger connection being broken it was away for over two months,but is working great now.
Now my other daughters laptop has been freezing, and she is getting the message Logging off or when she shuts it down it has been doing that for two days.
We have taken the battery out and put back in only for this to happen again.
Now ive removed the battery and will put it back after an hour to see if anything changes.
They are both under warranty.
Is there anything else i can do or is it a repair job on this one too???
Any advice id be very grateful
Dawn

Hi,
> he is getting the message Logging off ,or when she shuts it down it has been doing that for two days,we have taken the battery out and put back in only for this to > happen again,now ive removed the battery and will put ti back after an hour to see if anything changes.
I don't think that is a battery or hardware related problem, it looks like Windows issue. I recommend you to restore the [Factory settings|http://aps2.toshiba-tro.de/kb0/HTD9102IR0000R01.htm] If it doesn't fix it, it can be hardware malfunction. In this case, the best solution to contact the Asp (service center), they will fix it for free. Don't forget to back the necessary stuff before the factory restoring procedure.

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Hi
I think you should check if this issue would appear again after new OS installation.
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8 questions from new owner of Satellite Pro L300

Hello all forum users!
I bought a new Toshiba laptop, the Satellite Pro L300, and have until 14 January to test it - if it looks like it isn't working properly I'll return it to the store where I purchased it.
Here's a list of questions I have:
1. Every time I turn on the laptop or it comes out of suspended or hibernation mode, and when I turn it off, the cd/dvd drive makes a loud mechanical clunky noise.
It sounds to me like the carriage that carries the laser and optics is running into a mechanical stop.
Is this normal?
2. There is one hot subpixel on the display (blue) and according to the Toshiba info in the box, this is normal and is not cause for return.
Should I be concerned about this?
3. When I run the memory test at system boot, it states that it will start windows automatically at test termination, and show me the results of the test.
It runs the test, starts Vista, but I don't see any results report.
Where do I find this report?
Is there a known problem with this test?
4. The Toshiba utility program to perform diagnostics from within Vista does not work. Every time I run the test (PCdiag.exe) I get a Vista error message saying a fault was found in KERNEL32.dll.
Where can I get a fix for this?
I've already installed the updated files on Toshiba's web site for the 'Value Added Pack', which is where this utility is located, but still get the error message.
5. I would like to access the bios settings at boot, but haven't found the way to do it yet.
F2 gives me a menu for memory test or normal system boot.
Esc doesn't get me into bios setup either.
There is a Toshiba bios utility I can run from Vista, and from what I see any bios firmware upgrades are also to be done through Vista.
Is there a way to access bios at boot?
6. I would like to run XP on this system and understood that this model (Pro L300 PSLB1E) was XP compatible, and that I should be able to download all drivers from Toshiba to run on XP.
Has anyone done this?
7. The laptop installed and configured Vista basic when I did the first power on, but the license sticker on the bottom of the laptop has a product key for 'Vista Business OEMAct'. I was sold this laptop as having Vista Business with the option to downgrade to XP Pro. The box didn't come with any cds or dvds, and no manuals explaining how to install Vista Business.
This is enough reason to return the laptop to the store where I bought it, which is a hassle I would prefer to avoid if I can install Vista Business.
Can anyone help me understand what is happening here?
8. Is there a way to contact technical support by email?
Thanks in advance to anybody that can answer any of the above questions!

> 1. Every time I turn on the laptop or it comes out of suspended or hibernation mode, and when I turn it off, the cd/dvd drive makes a loud mechanical clunky noise.
My CD/DVD drives make similar noise too from time to time. Not always but sometimes. I think this appears because the drives laser lens calibrates in the right position.
> 2. There is one hot subpixel on the display (blue) and according to the Toshiba info in the box, this is normal and is not cause for return.
Well, you need an certain amount of dead pixels to get a screen replacement
Please check this FAQ:
http://aps2.toshiba-tro.de/kb0/TSB5400ZD0002R01.htm
> 3. When I run the memory test at system boot, it states that it will start windows automatically at test termination, and show me the results of the test.
There is no problem. I believe you mean the memory test while POST (power on self test). If there would be a memory fault then your notebook would not boot up properly.
> 4. The Toshiba utility program to perform diagnostics from within Vista does not work. Every time I run the test (PCdiag.exe) I get a Vista error message saying a fault was found in KERNEL32.dll.
Hmm the Value Added Package contains the PC diagnostic tool for Vista. I would recommend removing the old VAP and reinstalling the new downloaded from the page.
> 5. I would like to access the bios settings at boot, but haven't found the way to do it yet. F2 gives me a menu for memory test or normal system boot. Esc doesn't get me into bios setup either. There is a Toshiba bios utility I can run from Vista, and from what I see any bios firmware upgrades are also to be done through Vista.
The notebook seems to use the Phoenix BIOS and therefore pressing the F2 button should enable the BIOS. Press the F2 immediately after notebook has been powered up.
> 6. I would like to run XP on this system and understood that this model (Pro L300 PSLB1E) was XP compatible, and that I should be able to download all drivers from Toshiba to run on XP.
Such XP drivers are placed on the Toshiba European page.
>7. The laptop installed and configured Vista basic when I did the first power on, but the license sticker on the bottom of the laptop has a product key for 'Vista Business OEMAct'. I was sold this laptop as having Vista Business with the option to downgrade to XP Pro. The box didn't come with any cds or dvds, and no manuals explaining how to install Vista Business.
Never hear that this notebook would be delivered with Vista business As far as I know this series has been preinstalled with Vista Home Premium
> 8. Is there a way to contact technical support by email?
If you have some problems with your notebook you can contact your ASP in your country.

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Why hasn't Toshiba added this to the driver downloads page?

Hi
Thanks for this info mate...
> Why hasn't Toshiba added this to the driver downloads page?
Who knows maybe it has not been checked, approved and tested by Toshiba?
As far as I know every notebook manufacturers test and approve the drivers before they will be released on the driver pages
Maybe it has not been approved...
However, its good news that this driver is working properly.
I will check it too on my notebook.
Cheers

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Hi everyone,
I've been using my *Satellite Pro L300 28W* for 2 years now, and since the last summer it's no fun any more.
The notebook is suffering *BSoDs* one after one, making working impossible. According to BlueScreenView, it's mostly halmacpi.dll that's responsible, and the bug code is *0x124*, which is for hardware as far as I know.
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Hi!,
first of all, sorry if I'm asking something really obvious, but I'm quite new with this issues...also sorry for my English, I'm not native.
I have a Toshiba Satellite Pro L300 1A9 with Windows Vista preinstalled but the thing is I prefer Windows XP. I have tried to install it but it won't work.
I have read lots of posts and comments about this issue in this forum and also in the web. The problem is I don't know if the procedure and the drivers to download are the same for all the L300 models. Mine is L300 1A9.
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Hi Lars_3,
thank you very much for your reply and interest.
When I say that installing Windows XP doesn't work, I mean that my laptop has Windows Vista but I have tried to reinitialized (format) it to install Windows XP, but when I run the Windows XP (original) disk an error message pops up and I can't continue the installation.
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Sounds like it has died, you can purchase a new one from a parts supplier and pay someone to install it or if you are any good with such things you can try to do it yourself. I suggest just sticking with the external mouse.
Welcome to the Toshiba user forums.
For those of you who do not know what a user forum is, it is a community of users who volunteer time to help other users. Anyone can participate. It's 100% voluntary.
Being super active is never a requirement

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Hi
I have just baught my GF a refurbed Toshiba laptop for her 21st birthday from a reliable source, its a Satellite Pro L300.
I started it up did all the setup stuff it told me to only to find that the touchpad and keyboard will not work AT ALL.
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I'm running out of ideas fast and coming to terms with the fact that the keyboard and touchpad might be faulty and as a result ill have to give my GF a faulty laptop for hewr 21st, not happy :(
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Could it be something 2 do with the downloading of the VAP package?
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2nd Edit: Ok now the keyboard has stopped working again!
WHAT ON EARTH!?

Hi
Looks like a keyboard issue. who knows why it doesnt work looks like something would be wrong
I recommend visiting your dealer and asking for replacement
Otherwise you could contact the ASP in your country for a fix
I think this is everything what you could do
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Hi all,
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*F8 does not work* and nor does Factory recovery.
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Hello
If you have clients I presume you are some technician and hope you have some hardware parts in your store.
Have you tried to set BIOS to default settings and check it again?
If possible try to exchange HDD and test the functionality again.
Can you use notebook with Linux live CD (HDD not needed)?
To be honest I dont think problem is BIOS and, in my opinion, CMOS battery exchange is not necessary.
Test it please with new HDD and post some feedback.

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Hi
after update the Bios of Satellite Pro L300, the windows not start!
Its show the blue dead screen!
What can i do?

Hi
Are you able to access the BIOS settings?
Im not quite sure why this BSOD appears but possibly the SATA mode settings have been changed after BIOS update
Usually the SATA mode should be set to AHCI if the SATA drivers are installed.
But if the SATA drivers are not included the SATA mode should be set to compatible.
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Help please.
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Hi
I used the Microsoft installation disk but just keep getting to the same stage until the blue screen appears. I have tried different installation disks and also changed the hard drives as well. I can do everything in bios, change boot device enable or disable devices but that is it. I have tried a few times to instal windows but it just stops at the same point saying windows is stopping instal to protect the system. I fear the bios update has done some permanent damage as I cant get past the dreaded blue screen.Thanks anyway

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Satellite Pro L300 has been freezing

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